Mission Statement, Vision, & Core Values of Employers Holdings, Inc. (EIG)

Ever wondered what drives a company focused on workers' compensation insurance for small to mid-sized businesses? What are the guiding principles behind their operations, especially when they've achieved a record number of ending policies in-force of 130,767 in 2024?

Understanding the mission, vision, and core values of Employers Holdings, Inc. (EIG) provides insight into their strategic objectives and how they aim to protect America's small businesses. How do these values translate into tangible actions and financial results, like the $776.3 million in gross premiums written in 2024? Read on to explore the foundational elements that shape their approach to workers' compensation and service.

Employers Holdings, Inc. (EIG) An Overview of

Employers Holdings, Inc., through its subsidiaries, operates in the workers' compensation insurance industry, primarily focusing on small businesses engaged in low-to-medium hazard industries. Founded in 2005, the company has grown to become a specialist provider of workers' compensation insurance and services. As of April 2025, Employers Holdings offers a range of products including:

• Workers' compensation insurance
• Risk management services
• Claims management

These services are designed to help employers control workers' compensation costs and create safer work environments. Employers Holdings targets businesses in sectors such as:

• Restaurants
• Retail
• Clerical services

The company distributes its products through various channels, including independent agents and brokers. The latest available sales data reflects a strong market presence, with the company continually adapting its strategies to meet the evolving needs of its client base.

In the latest financial reports, Employers Holdings, Inc. demonstrated a robust financial performance. The company reported record-breaking revenue, driven significantly by its core workers' compensation insurance products. A key highlight was the notable growth in premiums, reflecting both new business and strong retention rates. Specifically, the company saw substantial growth in key markets, indicating successful expansion strategies. Moreover, Employers Holdings maintained a disciplined underwriting approach, contributing to a healthy combined ratio, which is a measure of underwriting profitability. Investment income also played a crucial role, benefiting from strategic asset allocation and favorable market conditions. Overall, the financial results underscore the company's effective operational execution and its ability to capitalize on market opportunities, positioning it for sustained growth and profitability.

Employers Holdings, Inc. has emerged as a leading company in the workers' compensation insurance sector, particularly for small to medium-sized businesses. Its success is attributed to a combination of factors, including specialized expertise, customer-focused service, and effective risk management. To further understand the factors driving Employers Holdings' success, explore Breaking Down Employers Holdings, Inc. (EIG) Financial Health: Key Insights for Investors.

Employers Holdings, Inc. (EIG) Mission Statement

The mission statement of Employers Holdings, Inc. (EIG) is to provide superior workers' compensation solutions to select small businesses. This mission drives the company's strategies and operations, focusing on delivering specialized services and maintaining financial stability.

The core components of EIG's mission statement can be broken down into three key areas:

• Superior Workers' Compensation Solutions: This highlights the company's commitment to offering top-tier workers' compensation products and services.
• Select Small Businesses: This defines the target market, allowing EIG to tailor its offerings and expertise to meet the specific needs of smaller businesses.
• Financial Stability: Underpinning the entire mission is a commitment to maintaining a strong financial foundation, ensuring long-term reliability and security for its clients.

Superior Workers' Compensation Solutions

EIG aims to provide workers' compensation solutions that stand out in the market. This includes:

• Comprehensive Coverage: Offering a range of coverage options to protect businesses and their employees from workplace injuries and related costs.
• Risk Management Services: Providing resources and support to help businesses prevent accidents and minimize risks.
• Efficient Claims Handling: Ensuring that claims are processed quickly and fairly, reducing disruption for both employers and employees.

In 2024, EIG reported a combined ratio of 92.7%, demonstrating effective underwriting and claims management. This figure indicates that the company is profitable in its core insurance operations, with fewer claims and expenses relative to premiums collected.

Select Small Businesses

By focusing on select small businesses, EIG can:

• Tailor Products: Develop customized insurance products that address the unique challenges and needs of small businesses.
• Build Relationships: Foster stronger relationships with clients, providing personalized service and support.
• Deepen Expertise: Gain in-depth knowledge of the industries and risks specific to small businesses, allowing for more effective risk assessment and management.

As of the end of 2024, EIG serves approximately 60,000 policyholders, primarily small businesses across various industries. This targeted approach allows EIG to concentrate its resources and expertise, leading to better service and outcomes for its clients.

Financial Stability

Financial stability is crucial for EIG to:

• Meet Obligations: Ensure that the company can meet its financial obligations to policyholders, including paying claims and providing benefits.
• Invest in Growth: Invest in technology, talent, and other resources to improve its products and services and expand its market reach.
• Maintain Trust: Maintain the trust and confidence of its clients, partners, and investors.

EIG maintains a strong balance sheet, with total assets of $3.4 billion as of December 31, 2024. The company's investment portfolio is conservatively managed, with a focus on high-quality fixed-income securities. EIG also has a solid track record of profitability, with net income of $88.7 million in 2024, reflecting its ability to generate consistent returns and maintain financial strength. EIG's financial health is further discussed in: Breaking Down Employers Holdings, Inc. (EIG) Financial Health: Key Insights for Investors.

Employers Holdings, Inc. (EIG) Vision Statement

Employers Holdings, Inc. operates with a clearly defined mission, vision, and set of core values that guide its operations and strategic decisions. Understanding these elements provides insight into the company's goals, aspirations, and the principles that shape its corporate culture. As of April 2025, these statements reflect the company's commitment to its stakeholders and its approach to the workers' compensation insurance market.

Here's a detailed look into each aspect:

Mission Statement

The mission statement of Employers Holdings, Inc. is to:

Provide exceptional service to small businesses by:

• Offering affordable workers' compensation insurance products.
• Creating a simpler customer experience.
• Delivering safety solutions to help them control costs.

This mission focuses on serving small businesses, which form a significant part of their customer base. By offering affordable insurance products, Employers Holdings, Inc. aims to make workers' compensation coverage accessible to these businesses. The company also emphasizes a simplified customer experience, suggesting efforts to streamline processes and make them user-friendly. Furthermore, delivering safety solutions indicates a proactive approach to helping businesses manage and control their costs by preventing workplace accidents and injuries.

Vision Statement

The vision statement of Employers Holdings, Inc. is to:

Be the preferred workers' compensation insurance solution for small businesses.

This vision statement is concise and aspirational, setting a clear goal for the company. It emphasizes the desire to be the top choice for small businesses seeking workers' compensation insurance. Achieving this vision would require Employers Holdings, Inc. to excel in various areas, such as product offerings, customer service, pricing, and overall value proposition. This vision drives the company to continually improve and innovate to maintain a competitive edge in the market.

Core Values

The core values of Employers Holdings, Inc. are:

• Integrity
• Customer Focus
• Teamwork
• Excellence
• Innovation

These values represent the guiding principles that shape the behavior and culture within Employers Holdings, Inc. Integrity underscores the importance of ethical conduct and transparency in all interactions. Customer Focus highlights the commitment to understanding and meeting the needs of customers. Teamwork emphasizes collaboration and mutual support among employees. Excellence drives the pursuit of high standards and continuous improvement. Finally, Innovation encourages creativity and the development of new and better solutions.

These core values are not just ideals but are intended to be reflected in the company's daily operations, decision-making processes, and interactions with stakeholders. They collectively contribute to creating a positive and productive work environment while fostering trust and confidence among customers and partners.

Understanding Employers Holdings, Inc.'s mission, vision, and core values provides a comprehensive view of the company's strategic direction and operational philosophy. These elements work together to define the company's purpose, aspirations, and the principles that guide its actions in the workers' compensation insurance industry.

Employers Holdings, Inc. (EIG) Core Values of

At Employers Holdings, Inc. (EIG), a commitment to specific core values shapes the company's culture, guides its actions, and defines its relationships with employees, customers, and shareholders. These values aren't just words on a page; they're the principles that drive daily decisions and long-term strategies. Understanding these core values provides insight into how EIG operates and what it prioritizes.

Integrity

Integrity at EIG means conducting business with unwavering honesty, transparency, and ethical behavior. It's about doing the right thing, even when it's difficult, and holding themselves accountable for their actions. This commitment builds trust and strengthens relationships with all stakeholders.

Demonstrating integrity, Employers Holdings maintains a strong compliance program. For the fiscal year 2024, the company reported spending $2.3 million on compliance-related activities, including training, monitoring, and investigations. This investment underscores their dedication to upholding ethical standards across the organization.

EIG's Code of Conduct is regularly updated and reinforced through mandatory training for all employees. In 2024, 100% of employees completed ethics training, ensuring that everyone understands their responsibilities and the company's expectations for ethical behavior. This proactive approach helps prevent misconduct and fosters a culture of integrity.

Additionally, EIG encourages open communication and provides channels for reporting concerns without fear of retaliation. In 2024, the company received and addressed 78 reports through its ethics hotline. Each report was thoroughly investigated, and appropriate action was taken to address any violations of company policy or ethical standards.

Customer Focus

A customer-centric approach is fundamental to EIG's success. This means understanding and anticipating customer needs, providing exceptional service, and building long-term relationships based on trust and mutual respect. EIG strives to exceed customer expectations at every touchpoint.

Employers Holdings has invested significantly in enhancing its customer service capabilities. In 2024, the company allocated $3.5 million to upgrade its customer relationship management (CRM) system, enabling more personalized and efficient service. This investment has resulted in a 15% increase in customer satisfaction scores, as measured by post-service surveys.

EIG offers a range of tailored insurance products and services to meet the diverse needs of its customers. In 2024, the company introduced a new workers' compensation program specifically designed for small businesses, providing comprehensive coverage at competitive rates. This initiative has attracted over 500 new small business clients, demonstrating EIG's commitment to serving this important market segment.

Furthermore, EIG provides proactive risk management resources and training to help customers prevent workplace accidents and reduce costs. In 2024, the company conducted over 200 on-site safety assessments for its clients, identifying potential hazards and recommending corrective actions. These efforts have helped customers reduce their incident rates by an average of 10%, resulting in significant savings on workers' compensation premiums.

Excellence

EIG is committed to achieving excellence in all aspects of its business. This means continuously improving its products, services, and processes, and striving for the highest standards of performance. It also involves attracting, developing, and retaining top talent who are dedicated to delivering exceptional results.

Employers Holdings invests heavily in employee training and development to foster a culture of excellence. In 2024, the company spent $1.8 million on professional development programs, including leadership training, technical skills development, and industry certifications. This investment has resulted in a 20% increase in employee productivity and a 10% reduction in employee turnover.

EIG leverages technology and data analytics to drive continuous improvement and enhance decision-making. In 2024, the company implemented a new data analytics platform that provides real-time insights into key performance indicators, enabling managers to identify trends, track progress, and make data-driven decisions. This platform has helped EIG improve its underwriting accuracy by 5% and reduce claims processing time by 15%.

Moreover, EIG actively seeks feedback from customers and employees to identify areas for improvement. In 2024, the company conducted a comprehensive employee engagement survey and used the results to develop action plans for addressing employee concerns and enhancing the work environment. These efforts have contributed to a 10% increase in employee engagement scores and a more positive and productive workplace.

• Integrity
• Customer Focus
• Excellence

These core values are integral to Employers Holdings, Inc.'s identity and operations. The financial commitments and specific initiatives in 2024, such as the $2.3 million compliance spend and the 100% employee ethics training completion rate, demonstrate how EIG puts its values into action. These efforts not only reinforce the company's ethical standards but also enhance customer satisfaction and drive continuous improvement across the organization.

For more insights into Employers Holdings, Inc. (EIG), explore Exploring Employers Holdings, Inc. (EIG) Investor Profile: Who’s Buying and Why?