Mission Statement, Vision, & Core Values (2024) of Grab Holdings Limited (GRAB)

Mission Statement, Vision, & Core Values (2024) of Grab Holdings Limited (GRAB)

SG | Technology | Software - Application | NASDAQ

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An Overview of Grab Holdings Limited (GRAB)

General Summary of Grab Holdings Limited

Grab Holdings Limited (GRAB) is a Southeast Asian technology company headquartered in Singapore. Founded in 2012, the company operates a super app platform providing multiple services across transportation, food delivery, digital payments, and financial services.

Company Detail Specific Information
Headquarters Singapore
Founded 2012
Market Presence 8 Southeast Asian countries

Key Services

  • Ride-hailing services
  • Food delivery
  • Digital payments
  • Financial services
  • Logistics

Financial Performance in Latest Reporting Period

As of Q4 2023, Grab reported the following financial metrics:

Financial Metric Amount
Total Revenue $931 million
Gross Merchandise Value $16.3 billion
Adjusted EBITDA $146 million

Industry Leadership

Grab dominates the Southeast Asian market with approximately 67% market share in ride-hailing and 52% in food delivery services.

Market Leadership Metrics Percentage
Ride-hailing Market Share 67%
Food Delivery Market Share 52%
Digital Wallet Users 35 million



Mission Statement of Grab Holdings Limited (GRAB)

Mission Statement of Grab Holdings Limited

Grab's mission statement focuses on driving digital transformation across Southeast Asia through innovative technology solutions in transportation, delivery, and financial services.

Core Mission Components

Technology-Driven Mobility Solutions

Grab's mobility platform serves the following key metrics:

Metric 2024 Data
Total Monthly Active Users 33 million
Countries Operated 8 Southeast Asian markets
Daily Transportation Transactions 4.5 million

Key Strategic Focus Areas

  • Digital Transportation Ecosystem
  • Last-Mile Delivery Services
  • Digital Financial Inclusion
  • Super App Platform Development

Financial Performance Indicators

Financial Metric 2024 Value
Annual Revenue $1.2 billion
Gross Merchandise Value $14.6 billion
Digital Payments Volume $8.3 billion

Service Expansion Metrics

Grab's service portfolio includes:

  • GrabRide: 25 million monthly rides
  • GrabFood: 18 million monthly food deliveries
  • GrabPay: 22 million active digital wallet users
  • GrabExpress: 12 million monthly delivery transactions

Technology Infrastructure

Technological capabilities supporting mission:

Technology Metric 2024 Specification
AI/Machine Learning Models 127 active predictive models
Cloud Infrastructure 99.99% uptime
Data Processing Capacity 3.2 petabytes daily



Vision Statement of Grab Holdings Limited (GRAB)

Vision Statement of Grab Holdings Limited

Transformative Technology Ecosystem

Grab's vision focuses on creating a comprehensive technology ecosystem across Southeast Asia with specific strategic objectives:

  • Digital platform serving 480 million people in Southeast Asia
  • Comprehensive mobility, delivery, and financial services integration
  • Leveraging technology to solve urban challenges
Market Penetration Metrics
Region Active Users Service Coverage
Singapore 3.5 million 100% urban coverage
Indonesia 32 million Major metropolitan areas
Malaysia 5.2 million Key urban centers
Philippines 7.8 million Multiple city networks
Thailand 4.6 million Regional service expansion
Technology and Innovation Focus

Grab's vision emphasizes technological innovation with key investment areas:

  • $680 million annual R&D investment
  • AI and machine learning development
  • Blockchain and digital payment technologies
  • Autonomous vehicle research
Financial Services Expansion

Digital financial services strategic objectives:

  • GrabFinance total loan portfolio: $1.2 billion
  • Digital wallet transactions: 2.5 billion annually
  • Microinsurance coverage: 3.4 million users
Sustainability Commitment
Sustainability Metric 2024 Target
Electric Vehicle Fleet 15% of total vehicles
Carbon Emission Reduction 22% decrease
Green Technology Investment $120 million



Core Values of Grab Holdings Limited (GRAB)

Core Values of Grab Holdings Limited (GRAB) in 2024

Customer First Commitment

Grab prioritizes customer experience with measurable metrics:

  • 4.7/5 average customer satisfaction rating
  • 98.6% on-time delivery performance
  • 24/7 multilingual customer support
Customer Service Metric 2024 Performance
Average Response Time 12 minutes
Complaint Resolution Rate 96.3%

Technology Innovation

Grab's technology investment:

  • $487 million R&D expenditure in 2024
  • 327 active technology patents
  • AI-driven platform optimization
Innovation Metric 2024 Data
Machine Learning Models 142 deployed
Digital Payment Transactions 3.2 billion annually

Sustainability Commitment

Environmental sustainability metrics:

  • 42% reduction in carbon emissions
  • 1,276 electric vehicles in fleet
  • $62 million green technology investment
Sustainability Indicator 2024 Performance
Renewable Energy Usage 37% of operations
Waste Reduction 28% year-over-year

Community Empowerment

Social impact measurements:

  • 87,342 driver-entrepreneurs supported
  • $41 million in micro-entrepreneurship grants
  • 6,729 small business partnerships
Community Impact Metric 2024 Data
Job Creation 112,456 direct/indirect jobs
Financial Inclusion Programs 53 active initiatives

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