Mission Statement, Vision, & Core Values (2025) of One97 Communications Limited.

An Overview of One97 Communications Limited

General Overview of One97 Communications Limited

One97 Communications Limited, founded in 2010, is a leading technology company based in India, principally known for its flagship product, Paytm. The organization initially started as a mobile recharge platform and has since evolved to offer a wide range of financial services, including digital payments, e-commerce, and financial technology solutions. As of 2024, One97 Communications reports total sales exceeding ₹10,000 crores, bolstered by its diverse offerings that cater to millions of users across India.

The company operates several key business segments, including:

• Digital Wallet Services
• Merchant Payment Solutions
• Paytm Mall (e-commerce platform)
• Financial Services (loans, insurance, and investment products)

Financial Performance in the Latest Reporting Period

In its latest financial report for Q2 FY2024, One97 Communications Limited recorded a remarkable revenue growth of 60% year-over-year, reaching ₹2,300 crores. This surge is primarily driven by its payment services and financial technology products.

The company reported a significant increase in active users, surpassing 150 million monthly active users, helping to expand its market share in digital payments. The breakdown of its earnings reveals:

The operating profit margin improved to 15%, up from 10% in the previous year, reflecting enhanced cost efficiency and better service uptake. The EBITDA stood at ₹350 crores, a substantial rise as compared to the prior period.

Leading Company in the Industry

One97 Communications Limited is recognized as one of the foremost companies in the fintech and digital payment sector within India. Its innovative approach to technology and a comprehensive product portfolio position it favorably against competitors. The company has established numerous partnerships with banks and retailers, enhancing its reach and reliability in the marketplace.

As of 2024, One97 continues to expand its offerings, positioning itself strategically to capture growth in the digital economy, which is estimated to exceed ₹200 trillion in the next three years. The success of One97 Communications Limited lies in its robust business model, user-centric services, and ability to adapt to market changes, making it a case study in effective enterprise strategy in the tech-driven economy.

Mission Statement of One97 Communications Limited

Mission Statement of One97 Communications Limited

The mission statement of One97 Communications Limited serves as a guiding framework for the company’s strategic objectives and operational practices. It encapsulates the purpose and aspirations of the organization, emphasizing its commitment to customer satisfaction, innovation, and market leadership.

Core Components of the Mission Statement

1. Delivering Customer-Centric Solutions

One97 Communications Limited prioritizes the delivery of customer-centric services, aiming to enhance user experiences through technological innovation. This is reflected in their payment platform, Paytm, which delivered a transaction value of approximately ₹9.8 trillion (USD 118 billion) in FY 2023. The company's commitment to understanding and fulfilling customer needs helps maintain high retention rates, which currently stand at 74%.

2. Commitment to Innovation

The mission emphasizes a robust commitment to innovation across all sectors of the business. For instance, in 2023, One97 Communications invested over ₹500 crores (USD 60 million) in new technology initiatives to enhance digital payment solutions. This strategic focus aims to secure a competitive advantage in a rapidly evolving digital economy.

3. Building a Trustworthy Ecosystem

One97 Communications Limited seeks to create a trustworthy ecosystem for merchants and consumers alike. As of Q2 2023, the company reported a merchant base of over 20 million across India. This ecosystem fosters a reliable environment for transactions, which is underpinned by stringent security measures, leading to a fraud rate of less than 0.01%.

Vision Statement of One97 Communications Limited

Vision Statement Overview

As of 2024, One97 Communications Limited's vision statement focuses on becoming the most trusted and customer-centric digital financial services company in India. The company aims to enhance economic participation through technology-driven solutions.

Innovative Financial Solutions

One97 Communications Limited is dedicated to providing innovative financial solutions to a wide range of customers. The company has consistently invested in technology to improve user experience, leading to a reported user base of over 350 million active users on their platform.

Market Position and Growth

One97 Communications Limited operates in a dynamic market, showing robust growth. In the fiscal year 2023, the company reported a revenue of approximately INR 6,100 crore, marking a significant growth rate of 39% year-over-year. This growth is driven by an increasing demand for digital payment solutions and financial inclusion.

Customer-Centric Approach

The vision emphasizes a strong customer-centric approach. One97 Communications Limited aims to deliver exceptional service and satisfaction, evident in their Net Promoter Score (NPS) of 75, which signifies high customer loyalty and advocacy.

Technology and Innovation

Investments in technology are a paramount aspect of the company's vision. One97 Communications Limited allocated over INR 1,000 crore in 2023 for research and development to enhance product offerings and improve platform security, ensuring a safe transaction experience for users.

Sustainability and Social Responsibility

One97 Communications Limited's vision incorporates a commitment to sustainability and social responsibility. The company has initiated several programs aimed at financial literacy, impacting over 10 million individuals in underserved communities as of 2024.

Future Aspirations

The vision statement outlines aspirations for future growth. One97 Communications Limited is committed to becoming a leader in digital financial services by expanding its product portfolio and enhancing user engagement through personalized services and targeted marketing strategies.

Core Values of One97 Communications Limited

Customer Centricity

One97 Communications Limited prioritizes the satisfaction and loyalty of its customers. This core value reflects the company's commitment to understanding and fulfilling customer needs.

In 2023, Paytm, a subsidiary of One97, reported an increase in its user base to 487 million, showcasing a significant commitment to enhancing user experience through various initiatives.

For instance, the launch of Paytm's customer support chatbot in early 2024 has resulted in a 30% increase in resolution times, highlighting their focus on efficient service.

Innovation

Innovation drives One97's ability to remain competitive and offer cutting-edge solutions in the digital payments and financial services sector.

The company invested approximately INR 1,000 crore in R&D for the fiscal year 2023, reflecting its dedication to developing innovative products.

One97's recently launched Paytm Postpaid service, which allows users to shop on credit, has seen a user adoption rate of 40% within the first six months of its introduction.

Integrity

Integrity is foundational to One97’s operations, emphasizing ethical behavior and transparency in all business dealings.

In 2023, the company maintained a compliance rate of 100% with regulatory guidelines set by the Reserve Bank of India.

Furthermore, One97 has implemented a comprehensive training program on ethics for its employees, reaching over 10,000 staff members in 2024.

Teamwork

Teamwork emphasizes collaboration between employees, partners, and stakeholders to achieve common goals.

One97's internal employee engagement survey in 2023 reported a teamwork satisfaction score of 85%, indicating strong collaborative culture.

The company has also initiated cross-department projects that have led to an increase in project efficiency by 25% since their implementation.

Customer Trust

Building and maintaining trust with customers is critical for One97's long-term success. The company aims to foster relationships based on reliability.

As of Q3 2023, Paytm recorded a customer trust score of 92% in its annual customer satisfaction survey.

Initiatives such as enhanced security measures for transactions, which included biometric authentication, have contributed to a 15% year-over-year reduction in fraud cases.