Mission Statement, Vision, & Core Values (2026) of Pennon Group Plc.

Pennon Group plc, the Exeter-headquartered water utility in the FTSE 250, serves roughly 8 million people across the South West of England through subsidiaries including South West Water, Bristol Water and SES Water, employs about 3,910 people and reported revenue of £1,047.8 million for the year to 31 March 2025; at the heart of its strategy is a clear mission - 'Bringing water to life - supporting the lives of people and the places they love for generations to come' - and a concise vision, 'Bringing water to life', underpinned by the core values 'Be Rock Solid', 'Be You' and 'Be the Future' that were shaped with executive and employee input, setting the stage for deeper examination of how governance, sustainability investments and operational performance translate these commitments into measurable outcomes.

Pennon Group Plc (PNN.L) - Intro

• Headquarters: Exeter, England
• Listed: London Stock Exchange (FTSE 250 constituent)
• Primary subsidiaries: South West Water, Bristol Water, SES Water
• Population served (approx.): 8 million
• Employees: ~3,910

• Provide safe, reliable and affordable water and wastewater services to customers across the group's operating regions.
• Deliver long‑term sustainable value for customers, communities, regulators and shareholders while protecting the environment.

• Be a trusted, resilient utilities leader recognised for delivering high‑quality services, climate resilience and progressive environmental stewardship.
• Drive innovation and operational excellence to meet changing customer needs and regulatory expectations across the 2025 and beyond planning horizons.

• Customer focus - prioritising service quality, responsiveness and affordability.
• Integrity & accountability - transparent reporting, regulatory compliance and strong governance as a listed FTSE 250 company.
• Environmental stewardship - committing resources to protect water catchments, reduce pollution and enhance biodiversity.
• Operational resilience - investing in network reliability, asset maintenance and emergency preparedness.
• People & safety - fostering an inclusive culture, workforce development and safe working practices for ~3,910 employees.

• Regulated service excellence - maintaining compliance and performance across water and wastewater operations via South West Water, Bristol Water and SES Water.
• Financial strength - supporting ongoing investment and customer affordability while reporting group revenue of £1,047.8m for the year to 31 March 2025.
• Sustainability & resilience - addressing climate risk, water scarcity and infrastructure adaptation in core operating regions.
• Customer & community outcomes - targeted programs to improve service levels and engagement across the ~8 million people served.

Pennon Group Plc (PNN.L) - Overview

• Community well‑being: ensuring safe, reliable water and wastewater services for households and businesses in the South West of England and surrounding areas.
• Environmental stewardship: protecting rivers, coasts and groundwater through improved treatment, leakage reduction and nature-based solutions.
• Long‑term resilience: investing to adapt to climate change, population growth and regulatory requirements to secure supplies 'for generations to come.'
• Integration with net‑zero ambitions: expanding renewable generation and energy efficiency across operations.

• Capital investment: sustained multi‑year investment programmes to upgrade networks, reduce sewer spills and lower leakage rates, consistent with the mission's emphasis on future-proofing water resources.
• Renewables and energy: deployment of on‑site generation (biogas, solar, small hydro) and energy‑efficiency measures to reduce carbon intensity and operating costs.
• Customer focus: programmes targeting service resilience, affordability and community partnerships to support local places and vulnerable customers.

• Reliability - focus on operational excellence, asset maintenance and regulatory compliance to deliver consistent water quality and service levels.
• Responsibility - environmental protection programmes, catchment management and investment in plume reduction and biodiversity initiatives.
• Stewardship - long‑term capital planning and risk management to safeguard water resources and infrastructure for future generations.
• Customer care - social tariffs, support for vulnerable customers and local community engagement to ensure services support the places people love.
• Innovation - adoption of digital monitoring, data analytics and low‑carbon technologies to improve performance and resilience.

• Regulatory outcomes and targets - alignment with Ofwat performance commitments and penalties/incentives tied to service, environment and customer measures.
• Investment commitments - multi‑year capital expenditure plans delivering network improvements, leakage reduction and wastewater upgrades.
• Sustainability targets - trajectories for reducing operational carbon emissions and increasing on‑site renewable generation.
• Community and affordability measures - programmes for vulnerable customers and targeted community investment.

Pennon Group Plc (PNN.L) - Mission Statement

• Core focus: delivering safe, reliable water and wastewater services to households and businesses across the South West of England and parts of the south coast.
• Strategic orientation: prioritises environmental sustainability, long‑term asset health and innovation in water resource management.
• Stakeholder clarity: the simple vision enables consistent messaging to regulators, investors, employees and communities.

• Protect and enhance water quality and availability through capital investment and operational excellence.
• Deliver reliable customer service while managing affordability and customer vulnerability.
• Reduce environmental impact - lowering leakage, improving river health and targeting net-zero emissions across operations.
• Invest in resilience: infrastructure renewal, digital monitoring and catchment management to adapt to climate change.

• Leakage reduction targets and year‑on‑year performance metrics tied to AMP cycles and Ofwat outcomes.
• Commitments to reduce operational carbon and progress toward net zero, with interim emissions targets and investment in low‑carbon solutions.
• Customer outcome measures: serviceability, complaint handling, affordability support and vulnerability interventions.

• Board oversight ensures the vision is embedded in strategy, capital allocation and risk management.
• Executive KPIs link remuneration to delivery of water quality, environmental improvements and customer outcomes.

Pennon Group Plc (PNN.L) - Vision Statement

• Be Rock Solid - integrity, operational reliability and robust governance underpin all decision-making, from supply continuity to regulatory compliance.
• Be You - authentic, inclusive culture that encourages diverse perspectives, psychological safety and employee empowerment.
• Be the Future - innovation-led change, decarbonisation, digital transformation and circular economy solutions to future-proof services.

• Customer resilience: maintaining high service levels and rapid incident response across water and waste operations.
• Investment-led growth: directing capital expenditure toward asset renewal, leakage reduction, and sustainable waste solutions.
• Decarbonisation & circularity: reducing operational emissions, increasing reuse/recycling and innovating waste-to-resource pathways.
• People & inclusion: embedding "Be You" through measurable diversity, inclusion and employee engagement initiatives.

• Be Rock Solid - strengthened risk frameworks, board oversight metrics and service continuity KPIs (SLA performance, pollutions incidents, compliance rates).
• Be You - employee engagement targets, diversity & inclusion metrics, and structured feedback channels linking forums to Executive action.
• Be the Future - R&D budgets, pilot programs for circular waste technologies, and measurable carbon reduction milestones embedded in executive remuneration.