Mission Statement, Vision, & Core Values of Casey's General Stores, Inc. (CASY)

Ever wondered what drives Casey's General Stores, Inc. (CASY), beyond just being your friendly neighborhood convenience store? With a strong performance in fiscal year 2024, achieving a record $1.06 billion in EBITDA, it's clear they're doing something right. But what exactly is their guiding star?

What principles shape their decisions, and how do these values translate into the customer experience and the communities they serve? Understanding Casey's mission, vision, and core values provides insight into the soul of the company and its commitment to making life better for both customers and communities every day, especially with over 8.5 million rewards members.

Dive in to explore the mission, vision, and core values that steer Casey's General Stores, and discover how these elements contribute to their success and community impact.

Casey's General Stores, Inc. (CASY) An Overview of

Casey's General Stores, Inc. operates over 2,600 stores in 16 Midwestern states, primarily focusing on communities with populations of around 5,000 people. Founded in 1968 by Donald Lamberti, the company has grown from a small general store to a major convenience store chain. Casey's provides a wide array of products and services, including:

• Prepared Foods: Pizza, donuts, sandwiches, and other ready-to-eat items.
• Grocery Items: Basic household goods, snacks, and beverages.
• Fuel: Gasoline and diesel fuel.
• Other Services: Car washes and ATMs.

As of April 2025, Casey's continues to expand its footprint and enhance its offerings, solidifying its position as a key player in the convenience store industry. The business model emphasizes customer convenience, quality products, and community engagement, contributing to its sustained growth and customer loyalty.

Casey's reported record-breaking revenue in fiscal year 2024, driven significantly by strong performance in its prepared foods and dispensed beverages categories. The company's total revenue reached $15.07 billion, a 12.3% increase compared to the previous year. Same-store sales for prepared food and dispensed beverages increased by 7.5%, while fuel same-store sales rose by 2.8%. The company's digital engagement also saw substantial growth, with mobile app downloads increasing by 22%, reflecting Casey's successful efforts to enhance customer experience through technology. Casey's Rewards program grew to over 6 million members, further driving customer loyalty and sales.

Casey's is a recognized leader in the convenience store industry, known for its strategic focus on smaller communities and its commitment to providing quality products and services. The company's financial success and expansion highlight its effective business model and strong customer relationships. To understand more about Casey's strategic direction and investment potential, explore: Exploring Casey's General Stores, Inc. (CASY) Investor Profile: Who’s Buying and Why?

Casey's General Stores, Inc. (CASY) Mission Statement

The mission statement of Casey's General Stores, Inc. is 'to make life better for our communities and guests every day.' This statement serves as a guiding principle for the company's operations and reflects its commitment to its customers and the areas it serves. The mission statement emphasizes:

• Community Focus: Highlighting the importance of contributing positively to the communities where Casey's operates.
• Customer Satisfaction: Underscoring the dedication to improving the daily lives of its guests.
• Daily Improvement: Signifying a continuous effort to enhance its services and offerings.

Each component of the mission statement plays a crucial role in shaping the company's strategies and initiatives. Casey's strives to integrate these elements into its daily operations. For more insights, you can explore Casey's General Stores, Inc. (CASY): History, Ownership, Mission, How It Works & Makes Money.

Here's an in-depth analysis of the core components of Casey's mission statement:

Making Life Better for Our Communities

Casey's commitment to its communities is evident through various initiatives and contributions. This involves supporting local events, engaging in charitable activities, and fostering a sense of community within its store locations. For example, Casey's 'Cash for Classrooms' program provides financial support to local schools, contributing over $1 million annually to enhance educational opportunities. Additionally, Casey's actively participates in local fundraising events and partners with community organizations to address specific needs, such as food insecurity and disaster relief. These efforts demonstrate a genuine dedication to improving the quality of life for residents in the areas it serves.

Making Life Better for Our Guests Every Day

Customer satisfaction is a cornerstone of Casey's mission. The company aims to enhance the daily lives of its guests by providing convenient, high-quality products and services. This includes freshly prepared foods, a wide selection of beverages, and essential grocery items. Casey's also focuses on creating a welcoming and efficient shopping environment. According to the company's fiscal year 2024 report, 85% of customers reported a positive shopping experience, citing the friendly staff and store cleanliness as key factors. Furthermore, Casey's Rewards program, with over 6 million active members, offers personalized deals and discounts, enhancing customer loyalty and satisfaction. The company continuously invests in technology and training to improve service speed and accuracy, ensuring a seamless experience for every guest.

Every Day

The emphasis on 'every day' signifies Casey's commitment to continuous improvement and consistent service. This reflects the company's dedication to maintaining high standards across all its operations, from product quality to customer service. Casey's invests in ongoing training programs for its employees to ensure they are equipped to deliver exceptional service daily. The company also utilizes data analytics to identify areas for improvement and implement changes promptly. For instance, a recent analysis of customer feedback led to the optimization of store layouts, resulting in a 10% increase in customer flow and reduced wait times. This daily commitment to excellence ensures that Casey's remains a reliable and trusted destination for its customers and communities.

Casey's General Stores, Inc. (CASY) Vision Statement of

Casey's General Stores, Inc. aims to be the preferred choice for its customers and communities. This vision encapsulates several key elements, including customer preference, community engagement, and overall excellence in service and operations. The company's commitment to this vision influences its strategic decisions, operational practices, and interactions with stakeholders.

Customer Preference

To be the preferred choice, Casey's focuses on understanding and meeting customer needs by offering a relevant and appealing shopping experience. Casey's achieves customer preference through several strategies:

• Quality Products: Providing high-quality products, including prepared foods, beverages, and everyday essentials.
• Competitive Pricing: Offering competitive pricing to ensure affordability and value for customers.
• Convenient Locations: Maintaining convenient store locations that are easily accessible to customers.
• Excellent Customer Service: Delivering exceptional customer service to create a positive and welcoming shopping environment.

In fiscal year 2024, Casey's reported total revenues of $14.78 billion, reflecting its ability to attract and retain a large customer base. Same-store sales increased by 3.4% for grocery and general merchandise and 5.4% for prepared food and dispensed beverages, indicating strong customer demand and satisfaction. The company's focus on enhancing its digital capabilities, including the Casey's app, has also contributed to improved customer engagement and loyalty.

Community Engagement

Casey's vision extends beyond just serving customers; it includes actively engaging with and supporting the communities where it operates. Community engagement is a cornerstone of Casey's business model, fostering goodwill and loyalty. Casey's engages with communities through:

• Local Partnerships: Partnering with local organizations and initiatives to support community development.
• Charitable Contributions: Making charitable contributions to local causes and non-profit organizations.
• Community Events: Hosting and participating in community events to foster a sense of togetherness.
• Educational Programs: Supporting educational programs and initiatives to promote learning and development.

Casey's Good Neighbor Grant program is one example of their commitment, providing funds to support local initiatives focused on education, public safety, and community betterment. In 2024, Casey's contributed over $6 million to various charitable causes, demonstrating its dedication to giving back to the communities it serves. These efforts enhance Casey's reputation and strengthen its ties with local residents, reinforcing its position as a trusted community partner.

Overall Excellence

Casey's strives for excellence in all aspects of its operations, from store management to financial performance. This commitment to excellence ensures the company's long-term sustainability and success. Casey's pursues overall excellence by:

• Efficient Operations: Implementing efficient operational practices to optimize performance and reduce costs.
• Employee Development: Investing in employee training and development to enhance skills and capabilities.
• Technological Innovation: Embracing technological innovation to improve customer experience and streamline operations.
• Financial Stewardship: Practicing responsible financial stewardship to ensure long-term financial health.

In fiscal year 2024, Casey's reported a gross profit of $3.2 billion, with a gross profit margin of 21.6%. The company opened 147 new stores and completed 54 store remodels, demonstrating its commitment to growth and modernization. Casey's also invested in technology to improve its supply chain and enhance the efficiency of its distribution network. These efforts reflect Casey's dedication to operational excellence and continuous improvement, contributing to its strong financial performance and competitive position in the market.

To delve deeper into Casey's financial performance, consider exploring: Breaking Down Casey's General Stores, Inc. (CASY) Financial Health: Key Insights for Investors

Casey's General Stores, Inc. (CASY) Core Values

Casey's General Stores, Inc. (CASY) operates with a set of core values that guide its business operations and relationships with customers, employees, and communities. These values reflect Casey's commitment to integrity, customer satisfaction, and community involvement. You can find more about Casey's history, mission, and ownership here: Casey's General Stores, Inc. (CASY): History, Ownership, Mission, How It Works & Makes Money

While specific details of Casey's core values can evolve, they generally center around:

• Customer Focus: Prioritizing customer satisfaction through quality products, friendly service, and convenient locations.
• Integrity: Maintaining ethical standards in all business practices.
• Teamwork: Fostering a collaborative and supportive work environment.
• Community: Supporting local communities through charitable giving and community involvement.
• Excellence: Striving for continuous improvement and innovation in all aspects of the business.

These values are exemplified in various aspects of Casey's operations. For instance, the company's focus on customer satisfaction is evident in its efforts to provide clean and well-maintained stores, offer a wide variety of products, and ensure fast and friendly service. Casey's commitment to community is demonstrated through its support of local schools, youth sports teams, and other community organizations.

Examples of how Casey's demonstrates its commitment to these values include:

• Local Partnerships: Casey's actively engages with local vendors and suppliers, contributing to the economic well-being of the communities it serves.
• Employee Development: The company invests in training and development programs for its employees, fostering a culture of teamwork and excellence.
• Community Support: Casey's supports numerous community initiatives through donations, sponsorships, and volunteer efforts. For example, in fiscal year 2024, Casey's Good Call Foundation donated $6.1 million to support education, hunger prevention, and services for veterans.

Casey's commitment to its core values is integral to its success and reputation as a trusted and valued member of the communities it serves. By consistently upholding these values, Casey's aims to create a positive impact on its stakeholders and contribute to a better future.