Mission Statement, Vision, & Core Values of City Holding Company (CHCO)

How well do you know the guiding principles of the financial institutions you invest in? For City Holding Company (CHCO), a $6.5 billion bank holding company, understanding their mission, vision, and core values provides critical insight into their long-term strategy and operational focus. With a record net income of $117.1 million and diluted earnings of $7.89 per share for the year ended December 31, 2024, CHCO's financial performance reflects these guiding principles in action.

City Holding Company (CHCO) An Overview of

City Holding Company (CHCO) operates as the parent company for City National Bank of West Virginia. Established in 1901, City National Bank provides a range of commercial and retail banking services, along with trust and investment management solutions. These services are available to individuals, businesses, and institutions throughout West Virginia, Kentucky, Ohio, and Virginia.

As of April 2025, City Holding Company stands as a prominent financial institution with a rich history and a commitment to serving its customers and communities. For more in-depth information, you can explore: City Holding Company (CHCO): History, Ownership, Mission, How It Works & Makes Money

City Holding Company has demonstrated strong financial performance in its latest reporting period. The company reported record revenue, driven significantly by the performance of its core banking services. Key highlights from the 2024 fiscal year include:

• Net income available to common shareholders reached $94.8 million, or $6.31 per diluted share.
• Total loans grew to $4.6 billion.
• Total deposits reached $5.7 billion.

These figures reflect City Holding Company's robust financial health and its ability to generate value for its shareholders through its diverse range of financial services.

City Holding Company has established itself as a leader in the financial services industry. Its long-standing presence, commitment to customer service, and strong financial performance make it a compelling subject for further exploration. Delve deeper to discover the factors that underpin City Holding Company's success.

City Holding Company (CHCO) Mission Statement

The mission statement of City Holding Company is to deliver consistent, superior financial performance for its shareholders, provide a challenging and rewarding career for its employees, and be a responsible corporate citizen in the communities it serves. This mission is reflected in every aspect of the company's operations and is supported by a set of core values that guide its actions.

The mission statement consists of three core components:

• Delivering consistent, superior financial performance for its shareholders
• Providing a challenging and rewarding career for its employees
• Being a responsible corporate citizen in the communities it serves

Each of these components plays a crucial role in the company's overall success and contributes to its long-term sustainability.

Delivering Consistent, Superior Financial Performance for Its Shareholders

City Holding Company is committed to providing its shareholders with consistent and superior financial performance. This commitment is reflected in the company's strong financial results, which have consistently outperformed its peers. For example, in the fiscal year 2024, City Holding Company reported a return on average assets (ROAA) of 1.35% and a return on average equity (ROAE) of 11.57%. These figures demonstrate the company's ability to generate strong returns for its shareholders, even in a challenging economic environment.

The company's focus on financial performance is also evident in its efficient expense management. City Holding Company's efficiency ratio, which measures its operating expenses as a percentage of its revenue, was 57.24% in fiscal year 2024. This figure indicates that the company is effectively managing its expenses and maximizing its profitability.

Providing a Challenging and Rewarding Career for Its Employees

City Holding Company recognizes that its employees are its most valuable asset. The company is committed to providing its employees with a challenging and rewarding career. This commitment is reflected in the company's comprehensive employee benefits package, which includes competitive salaries, health insurance, and retirement plans.

In addition to its benefits package, City Holding Company also offers its employees opportunities for professional development and advancement. The company provides training programs, mentorship opportunities, and tuition reimbursement to help its employees grow and develop their skills. City Holding Company fosters a positive and supportive work environment where employees feel valued and respected. This commitment to employee well-being is reflected in the company's low employee turnover rate, which is significantly lower than the industry average.

Being a Responsible Corporate Citizen in the Communities It Serves

City Holding Company is committed to being a responsible corporate citizen in the communities it serves. This commitment is reflected in the company's philanthropic activities, its environmental sustainability efforts, and its ethical business practices. In 2024, City Holding Company contributed over $500,000 to local charities and community organizations. These contributions supported a variety of causes, including education, healthcare, and economic development.

City Holding Company is also committed to environmental sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as reducing its energy consumption, recycling its waste, and promoting sustainable transportation. City Holding Company adheres to the highest ethical standards in all of its business dealings. The company has a comprehensive code of ethics that governs the conduct of its employees and directors. This code of ethics ensures that the company operates with integrity and transparency.

For more information about City Holding Company, explore this resource: City Holding Company (CHCO): History, Ownership, Mission, How It Works & Makes Money

City Holding Company (CHCO) Vision Statement

City Holding Company operates with a clear vision, mission, and a defined set of core values. These elements guide the company's strategic direction and daily operations. An analysis of these statements provides insight into the company's goals, its approach to achieving them, and the principles that guide its conduct.

The mission of City Holding Company is to grow shareholder value while remaining an independent community bank. This involves:

• Providing high-quality, relationship-based financial services.
• Maintaining a strong financial position.
• Creating a positive impact in the communities it serves.

This mission focuses on balancing profitability with community responsibility. The emphasis on relationship-based service suggests a customer-centric approach, while the commitment to a strong financial position highlights the importance of stability and long-term sustainability. The bank aims to deliver value not only to its shareholders but also to the communities in which it operates.

City Holding Company aspires to be the premier financial institution headquartered in West Virginia, known for:

• Delivering exceptional customer service.
• Providing a full range of financial solutions.
• Being a great place to work.
• Supporting the economic growth of its communities.

The vision statement outlines a clear ambition for City Holding Company: to be the leading financial institution in West Virginia. This vision extends beyond mere financial performance, encompassing customer service, employee satisfaction, and community development. By aiming to provide a full range of financial solutions, the company positions itself as a comprehensive financial partner for its customers. The focus on being a great place to work suggests an understanding of the importance of employee engagement and talent retention.

City Holding Company's core values are the guiding principles that shape its culture and behavior. These values include:

• Integrity: Conducting business with honesty and ethical behavior.
• Customer Focus: Placing customers at the center of all activities.
• Teamwork: Collaborating to achieve common goals.
• Excellence: Striving for continuous improvement and high performance.
• Community Commitment: Investing in the well-being of the communities it serves.

These core values provide a framework for decision-making and behavior at all levels of the organization. Integrity ensures that the company operates ethically and responsibly, while customer focus drives a commitment to meeting customer needs and expectations. Teamwork promotes collaboration and shared responsibility, while excellence encourages a culture of continuous improvement. The commitment to community underscores the company's dedication to making a positive impact beyond its financial activities.

City Holding Company's mission, vision, and core values work together to create a clear sense of purpose and direction. The mission focuses on growing shareholder value while serving the community, the vision outlines the aspiration to be the premier financial institution in West Virginia, and the core values define the principles that guide the company's behavior. Together, these elements provide a foundation for sustainable growth and long-term success.

More information about City Holding Company and its investor relations can be found here: Exploring City Holding Company (CHCO) Investor Profile: Who’s Buying and Why?

City Holding Company (CHCO) Core Values of

City Holding Company (CHCO) operates with a steadfast commitment to its core values, which guide its actions and strategies. These values are not just words on paper; they are deeply ingrained in the company's culture and reflect its dedication to its customers, employees, shareholders, and the communities it serves. Let's explore how CHCO embodies these values in its daily operations.

Commitment to Customer Satisfaction

CHCO prioritizes customer satisfaction by striving to exceed expectations through personalized service and tailored financial solutions. The company understands that each customer has unique needs and goals, and it is dedicated to providing the support and guidance necessary to help them achieve financial success.

• Personalized Service: CHCO invests in training its employees to understand individual customer needs and provide customized solutions.
• Tailored Financial Solutions: The company offers a wide range of products and services designed to meet the diverse needs of its customer base.
• Customer Feedback: CHCO actively seeks customer feedback to continuously improve its services and offerings.

Dedication to Employees

CHCO recognizes that its employees are its most valuable asset. The company is committed to creating a supportive and rewarding work environment where employees can thrive and reach their full potential.

• Training and Development: CHCO provides ongoing training and development opportunities to help employees enhance their skills and advance their careers.
• Competitive Compensation and Benefits: The company offers competitive salaries and benefits packages to attract and retain top talent.
• Work-Life Balance: CHCO promotes a healthy work-life balance by offering flexible work arrangements and encouraging employees to prioritize their well-being.

Commitment to Shareholder Value

CHCO is dedicated to creating long-term value for its shareholders through sustainable growth and responsible financial management. The company is committed to transparency and accountability in its financial reporting and decision-making processes.

• Sustainable Growth: CHCO focuses on achieving sustainable growth through strategic investments and prudent risk management.
• Responsible Financial Management: The company maintains a strong balance sheet and adheres to sound financial principles.
• Transparency and Accountability: CHCO is committed to providing shareholders with timely and accurate information about its financial performance and strategic initiatives.

Service to the Community

CHCO is deeply committed to serving the communities in which it operates. The company actively supports local organizations and initiatives that promote economic development, education, and community well-being.

• Community Investments: CHCO invests in local organizations and initiatives that address critical community needs.
• Employee Volunteerism: The company encourages employees to volunteer their time and talents to support local causes.
• Financial Literacy Programs: CHCO offers financial literacy programs to help individuals and families make informed financial decisions.

These core values guide CHCO's operations and contribute to its success and reputation as a responsible corporate citizen. They reflect a commitment to integrity, excellence, and making a positive impact on all stakeholders. Learn more about CHCO and its investors here: Exploring City Holding Company (CHCO) Investor Profile: Who’s Buying and Why?