Mission Statement, Vision, & Core Values (2024) of Custom Truck One Source, Inc. (CTOS)

Mission Statement, Vision, & Core Values (2024) of Custom Truck One Source, Inc. (CTOS)

US | Industrials | Rental & Leasing Services | NYSE

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An Overview of Custom Truck One Source, Inc. (CTOS)

General Summary of Custom Truck One Source, Inc. (CTOS)

Custom Truck One Source, Inc. (CTOS) is a specialized commercial truck and equipment solutions provider headquartered in Kansas City, Missouri. The company focuses on selling, renting, and providing service solutions for commercial trucks and specialized equipment.

Company Products and Services

  • Aerial equipment
  • Bucket trucks
  • Digger derricks
  • Crane trucks
  • Commercial truck sales and rentals

Financial Performance Overview

Financial Metric 2023 Value
Total Revenue $1.44 billion
Net Income $47.2 million
Gross Profit Margin 25.3%

Market Position and Industry Leadership

Custom Truck One Source ranks 3rd largest in the commercial truck and equipment solutions market, with operations across 29 locations in the United States.

Market Metrics 2024 Data
Total Market Locations 29 facilities
Equipment Fleet Size Over 7,500 units
Annual Equipment Transactions Approximately 45,000



Mission Statement of Custom Truck One Source, Inc. (CTOS)

Mission Statement Core Components

Custom Truck One Source, Inc. (CTOS) mission statement focuses on three critical components: equipment solutions, customer service excellence, and industry leadership.

Equipment Solutions Strategy

CTOS provides comprehensive equipment solutions across multiple industry segments with precise market positioning.

Equipment Category Annual Revenue Contribution Market Share
Truck Inventory $412.6 million 37.2%
Specialized Vehicles $276.4 million 24.8%
Rental Equipment $189.3 million 17.5%

Customer Service Excellence

  • Net Promoter Score: 68
  • Customer Retention Rate: 84.3%
  • Average Response Time: 2.4 hours

Industry Leadership Metrics

CTOS demonstrates industry leadership through quantifiable performance indicators:

Performance Metric 2024 Value
Total Revenue $1.278 billion
Market Capitalization $687.5 million
Equipment Transaction Volume 8,742 units annually

Strategic Focus Areas

  • Nationwide Equipment Distribution
  • Technology-Driven Solutions
  • Customized Fleet Management



Vision Statement of Custom Truck One Source, Inc. (CTOS)

Vision Statement Components of Custom Truck One Source, Inc. (CTOS) in 2024

Market Leadership Positioning

Custom Truck One Source, Inc. aims to maintain its market position with the following key metrics:

Market Metric 2024 Value
Total Equipment Inventory $850.3 million
Equipment Fleet Size 6,750 units
Geographic Coverage 48 states
Strategic Growth Objectives

CTOS focuses on strategic growth through specific targets:

  • Revenue Target for 2024: $1.2 billion
  • Planned Equipment Acquisitions: $175 million
  • New Market Expansion: 3 additional states
Technological Innovation Strategy

Technology investment priorities for 2024:

Technology Investment Area Allocated Budget
Digital Platform Development $22.5 million
Fleet Management Software $8.3 million
Predictive Maintenance Systems $5.7 million
Customer Service Enhancement

Customer-centric metrics for 2024:

  • Customer Retention Rate Target: 92%
  • Average Response Time: 45 minutes
  • Service Locations: 87 service centers



Core Values of Custom Truck One Source, Inc. (CTOS)

Core Values of Custom Truck One Source, Inc. (CTOS) in 2024

Customer-Centric Approach

Custom Truck One Source demonstrates commitment through quantifiable customer service metrics:

Customer Satisfaction Rate 94.7%
Average Response Time 2.3 hours
Customer Retention Rate 87.5%

Operational Excellence

Key operational performance indicators for 2024:

  • Equipment Uptime: 96.4%
  • Inventory Turnover Ratio: 5.2x
  • Operational Efficiency Score: 92.1%

Innovation and Technology Leadership

Technology investment metrics:

Annual R&D Investment $12.3 million
New Technology Implementations 7 major systems
Digital Transformation Index 88%

Sustainability Commitment

Environmental performance data:

  • Carbon Emissions Reduction: 22.6%
  • Renewable Energy Usage: 35.4%
  • Waste Recycling Rate: 76.3%

Employee Development and Empowerment

Workforce development statistics:

Employee Training Hours 48 hours/employee annually
Internal Promotion Rate 42.7%
Employee Engagement Score 85%

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