Mission Statement, Vision, & Core Values of Encompass Health Corporation (EHC)

Have you ever wondered what drives a leading healthcare provider like Encompass Health? With a strong performance in 2024, including a 12.7% increase in net operating revenue in the fourth quarter and a full-year revenue of $5.373 billion, it's clear they're doing something right. But what exactly is the secret sauce behind their success and how do they maintain alignment across their 166 inpatient rehabilitation hospitals?

Understanding a company's mission, vision, and core values provides valuable insights into its strategic direction and operational philosophy. What are the guiding principles that shape Encompass Health's approach to patient care and business strategy? Read on to discover the foundational elements that define Encompass Health and contribute to its recognition as one of Fortune's World's Most Admired Companies.

Encompass Health Corporation (EHC) An Overview of

Founded in 1984 and headquartered in Birmingham, Alabama, Encompass Health Corporation (EHC) has grown into a major provider of integrated healthcare services. As of April 2025, the company operates through two main segments: inpatient rehabilitation and home health. Encompass Health delivers specialized medical care through a national network of hospitals and home health agencies. The company’s services include:

• Inpatient rehabilitation: Providing intensive therapy and medical care to patients recovering from strokes, spinal cord injuries, brain injuries, and other complex conditions.
• Home health: Offering a range of in-home services, including skilled nursing, therapy, and personal care, to help patients recover and manage their health in the comfort of their own homes.

For more in-depth information about the company's background, you can explore: Encompass Health Corporation (EHC): History, Ownership, Mission, How It Works & Makes Money

In the fiscal year 2024, Encompass Health reported record-breaking revenue, driven primarily by its inpatient rehabilitation services. The company's strategic focus on expanding its market presence and enhancing its service offerings has contributed to significant growth. Specific financial highlights include:

• Net operating revenues: Increased to $5.24 billion for the year ended December 31, 2024, a 10.7% increase compared to $4.73 billion in 2023.
• Inpatient rehabilitation revenues: Grew substantially, accounting for a significant portion of the total revenue increase.
• Home health revenues: Experienced steady growth, supported by the increasing demand for in-home healthcare services.

These figures reflect Encompass Health's strong financial health and its ability to capitalize on market opportunities.

Encompass Health stands out as a leader in the healthcare industry, particularly in the areas of inpatient rehabilitation and home healthcare. The company's success is attributed to several factors, including its commitment to quality care, its focus on innovation, and its ability to adapt to the changing needs of patients and the healthcare market. The company operates 163 hospitals, 337 home health locations and 104 hospice locations in 39 states and Puerto Rico.

Encompass Health Corporation (EHC) Mission Statement

Encompass Health's mission is centered around delivering high-quality integrated inpatient and home-based care, seamlessly connecting with other providers across the healthcare continuum. The company aims to inspire confidence in achieving unparalleled outcomes more quickly and cost-effectively for decision-makers committed to higher-quality patient care.

Core Components of Encompass Health's Mission Statement

The mission statement encompasses several core components that guide the company's operations and strategic objectives:

• Integrated Care Delivery: Encompass Health focuses on providing a continuum of care that integrates inpatient and home-based services. The company believes that integrated care delivery across the healthcare continuum is critical to achieving the best outcomes for patients.
• High-Quality Rehabilitation and Home Health Services: Encompass Health is dedicated to providing high-quality rehabilitation and home health care services. The company aims to exceed expectations and achieve the best possible outcomes for patients, helping them return to what matters most.
• Patient-Centered Approach: Encompass Health aims to deliver high-quality rehabilitation and hospital services with specific strategic objectives:
  • Serve 231 rehabilitation hospitals nationwide.
  • Maintain 35,000+ annual patient admissions.
  • Achieve 87% patient satisfaction rating.

To further embed its purpose, 'The Encompass Health Way,' a core set of values, was created by employees for employees. At Encompass Health:

• Set the standard.
• Lead with empathy.
• Do what's right.
• Focus on the positive.
• Are stronger together.

These values motivate 100% of Encompass Health employees. A focused mission statement and cohesive core company values are vital to maintaining employee alignment.

Commitment to Patient Care

Encompass Health's commitment to patient care is reflected in its strategic objectives and performance metrics:

• Serve over 155,000 patients annually.
• Maintain an 87% patient recovery rate.
• Provide specialized rehabilitation services across 35 states.

The company's experienced team is committed to delivering the best care to help patients regain independence after an accident, injury, or illness such as stroke, brain injury, spinal cord injury, amputation, or cardiac condition.

Financial Performance and Growth

Encompass Health has demonstrated strong financial performance and growth, as evidenced by its 2024 results:

• Net operating revenue increased 11.9%.
• Adjusted EBITDA grew 13.7%.
• Revenue growth of 12.7% resulted primarily from discharge growth of 7.8%, including same-store growth of 5.8%.
• Net patient revenue per discharge grew 4.2%.
• Cash flows provided by operating activities increased 38.7% to $278.8 million.
• Adjusted EBITDA increased 13.6%, primarily from increased revenue.

The company's 2025 guidance includes:

• Net operating revenue of $5,800 to $5,900 million.
• Adjusted EBITDA of $1,160 to $1,200 million.
• Adjusted earnings per share from continuing operations attributable to Encompass Health of $4.67 to $4.96.

Encompass Health's dedication to sustainability is evident in its commitment to providing high-quality, compassionate care. The company's purpose focuses on sustaining patients' independence and providing real value to the communities it serves.

To learn more about Encompass Health's investor profile, check out this blog post: Exploring Encompass Health Corporation (EHC) Investor Profile: Who’s Buying and Why?

Encompass Health Corporation (EHC) Vision Statement

Encompass Health's vision is to set the standard for post-acute care. This vision reflects the company's commitment to leading the industry in providing high-quality, comprehensive care to patients recovering from illness, injury, or surgery. Encompass Health Corporation (EHC): History, Ownership, Mission, How It Works & Makes Money

Striving to set the standard indicates a dedication to excellence and innovation in post-acute care services. This encompasses various aspects, including:

• Quality of Care: Ensuring patients receive the best possible medical and rehabilitative care to promote their recovery and well-being.
• Patient Experience: Focusing on creating a positive and supportive environment for patients, addressing their individual needs and preferences.
• Clinical Outcomes: Achieving superior clinical results through evidence-based practices, advanced technologies, and skilled healthcare professionals.
• Operational Efficiency: Optimizing processes and resource utilization to deliver cost-effective and efficient care.

Encompass Health Corporation's financial performance in 2024 demonstrates its dedication to being a leader in post-acute healthcare. The company's net operating revenues for 2024 totaled $5.24 billion, reflecting a 10.7% increase compared to 2023. This growth indicates Encompass Health's ability to expand its services and reach more patients requiring post-acute care.

The company's earnings per share also saw growth, with diluted EPS increasing to $3.70 in 2024. This financial success enables Encompass Health to reinvest in its facilities, technology, and staff, further enhancing the quality of care provided to patients.

Encompass Health operates a vast network of inpatient rehabilitation hospitals and home health and hospice agencies. As of December 31, 2024, the company had 160 hospitals and 334 home health and hospice locations in 39 states and Puerto Rico. This extensive network allows Encompass Health to serve a diverse patient population across a wide geographic area.

Encompass Health's commitment to innovation is reflected in its adoption of advanced technologies and evidence-based practices. The company utilizes electronic health records, telehealth, and other digital tools to improve care coordination, enhance patient engagement, and optimize clinical outcomes. For example, Encompass Health has implemented telehealth programs that allow patients to receive remote monitoring and support from healthcare professionals, improving access to care and reducing hospital readmissions.

The company's focus on clinical outcomes is evident in its participation in various quality improvement initiatives and its commitment to measuring and reporting key performance indicators. Encompass Health tracks metrics such as patient satisfaction, functional outcomes, and readmission rates to identify areas for improvement and ensure that patients receive the highest quality care possible.

Encompass Health Corporation (EHC) Core Values of

At Encompass Health, their commitment to core values drives their mission and shapes their interactions with patients, employees, and communities. These values are not just words on a page; they are the guiding principles that inform every decision and action within the organization. The core values of Encompass Health are:

• We proudly deliver compassionate care
• We relentlessly seek to improve
• We are committed to ethical behavior
• We lead with courage
• We relentlessly seek to improve

Here's a closer look at how Encompass Health puts these values into practice:

Compassionate Care

Encompass Health emphasizes compassionate care in every aspect of its operations. This involves:

• Showing empathy and respect for each patient's unique needs and circumstances.
• Providing personalized treatment plans that address not only the physical aspects of recovery but also the emotional and psychological well-being of patients.
• Creating a supportive and comforting environment where patients feel safe and valued.

For example, Encompass Health’s Care Navigation Program ensures patients and their families have a dedicated point of contact to guide them through their rehabilitation journey, offering emotional support and practical assistance.

Commitment to Ethical Behavior

Encompass Health is dedicated to upholding the highest ethical standards in all its activities. This commitment is reflected in:

• Strict adherence to all applicable laws and regulations.
• Transparent and honest communication with patients, employees, and stakeholders.
• A culture of integrity where ethical concerns are promptly addressed and resolved.

Encompass Health's comprehensive Compliance Program includes regular training for employees on ethical conduct and a confidential hotline for reporting any potential violations, ensuring accountability and transparency throughout the organization.

Leading with Courage

Courage is a key attribute at Encompass Health, encouraging:

• Taking calculated risks to improve patient care and drive innovation.
• Challenging the status quo and advocating for positive change in the healthcare industry.
• Making difficult decisions with integrity and conviction.

During the COVID-19 pandemic, Encompass Health demonstrated courage by quickly adapting its protocols and implementing new safety measures to protect patients and staff, ensuring continuity of care in challenging circumstances.

Relentless Pursuit of Improvement

Encompass Health is dedicated to continuous improvement across all areas of its operations. This includes:

• Investing in research and development to advance rehabilitation practices.
• Using data analytics to identify areas for improvement and track progress.
• Encouraging employees to seek out new knowledge and skills through ongoing training and development.

Encompass Health's Quality Improvement Program uses patient feedback and clinical outcomes data to drive continuous enhancements in care delivery, resulting in better patient outcomes and higher satisfaction rates.

To discover more about Encompass Health, explore this resource: Encompass Health Corporation (EHC): History, Ownership, Mission, How It Works & Makes Money