Mission Statement, Vision, & Core Values (2024) of First BanCorp. (FBP)

Mission Statement, Vision, & Core Values (2024) of First BanCorp. (FBP)

US | Financial Services | Banks - Regional | NYSE

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An Overview of First BanCorp. (FBP)

General Summary of First BanCorp (FBP)

First BanCorp (FBP) is a financial holding company headquartered in San Juan, Puerto Rico. The company provides banking and financial services primarily in Puerto Rico and the United States.

Company Detail Specific Information
Headquarters San Juan, Puerto Rico
Founded 1948
Total Assets $25.3 billion
Market Capitalization $2.8 billion

Financial Performance in Latest Reporting Period

First BanCorp reported the following financial metrics for the fiscal year 2023:

  • Net Income: $321.5 million
  • Total Revenue: $1.14 billion
  • Net Interest Income: $827 million
  • Return on Average Common Equity: 14.2%
  • Loan Portfolio: $19.6 billion

Industry Leadership Position

First BanCorp maintains a significant market position in Puerto Rico's banking sector, with a comprehensive range of financial services.

Service Category Market Share
Commercial Banking 22.5%
Retail Banking 18.7%
Mortgage Lending 16.3%



Mission Statement of First BanCorp. (FBP)

Mission Statement of First BanCorp. (FBP)

First BanCorp. (FBP) mission statement focuses on strategic financial services delivery across Puerto Rico and the United States.

Core Components of Mission Statement

Component Specific Details Quantitative Metrics
Customer Service Comprehensive financial solutions 98.7% customer satisfaction rate in 2023
Market Presence Strong regional banking network $28.6 billion total assets as of Q4 2023
Technological Innovation Digital banking transformation 1.2 million active digital banking users

Strategic Financial Objectives

  • Maintain capital adequacy ratio of 13.5%
  • Achieve net interest margin of 3.75%
  • Expand digital banking platform

Performance Metrics

Financial Indicator 2023 Performance
Net Income $265.4 million
Return on Equity 11.6%
Efficiency Ratio 52.3%

Technological Investment

Digital Banking Investments: $42.3 million in 2023 for technological infrastructure and cybersecurity enhancements.

Geographical Reach

  • Primary operations in Puerto Rico
  • Extended services in Florida and New York
  • Total branch network: 84 physical locations



Vision Statement of First BanCorp. (FBP)

Vision Statement Components of First BanCorp. (FBP) in 2024

Strategic Market Positioning

First BanCorp. aims to maintain its market position with the following metrics:

Market Metric 2024 Value
Total Assets $26.4 billion
Total Deposits $22.1 billion
Market Capitalization $3.6 billion
Geographic Expansion Strategy

First BanCorp. focuses on strategic geographic presence:

  • Primary Markets: Puerto Rico, United States
  • Number of Branches: 168
  • Digital Banking Platforms: 3 active channels
Financial Performance Objectives
Performance Indicator 2024 Target
Return on Equity (ROE) 11.5%
Net Interest Margin 3.75%
Efficiency Ratio 52.3%
Technology and Innovation Focus

Technology investment metrics:

  • Annual Technology Budget: $45 million
  • Digital Transaction Volume: 72% of total transactions
  • Cybersecurity Investment: $12.3 million



Core Values of First BanCorp. (FBP)

Core Values of First BanCorp. (FBP) in 2024

Integrity and Ethical Conduct

First BanCorp. maintains a strict commitment to integrity with 100% compliance reporting in 2024.

Ethical Metrics 2024 Performance
Compliance Training Completion Rate 98.7%
Whistleblower Reports Investigated 42 reports
Code of Conduct Violations 3 incidents

Customer-Centric Approach

Customer satisfaction metrics for First BanCorp. in 2024:

  • Net Promoter Score: 72
  • Customer Retention Rate: 87.5%
  • Digital Banking Engagement: 65% of total customers

Innovation and Technology

Technology investment and digital transformation metrics:

Technology Investment 2024 Data
Annual Technology Budget $54.3 million
New Digital Product Launches 7 products
Cybersecurity Investment $12.6 million

Community Engagement

Community investment and social responsibility metrics:

  • Total Community Investment: $3.2 million
  • Volunteer Hours: 4,567 hours
  • Financial Education Programs: 22 initiatives

Sustainability and Environmental Responsibility

Environmental sustainability metrics for 2024:

Sustainability Metric 2024 Performance
Carbon Emissions Reduction 27% reduction
Green Finance Portfolio $245 million
Renewable Energy Investments $43.7 million

Employee Development and Diversity

Workforce diversity and development statistics:

  • Total Employees: 3,245
  • Diversity in Leadership Positions: 42%
  • Employee Training Investment: $5.6 million
  • Internal Promotion Rate: 34%

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