Freshworks Inc. (FRSH) Bundle
An Overview of Freshworks Inc. (FRSH)
General Summary of Freshworks Inc.
Freshworks Inc. is a customer engagement software company headquartered in San Mateo, California. Founded in 2010, the company provides cloud-based customer service, sales, and support software solutions.
Company Detail | Information |
---|---|
Headquarters | San Mateo, California |
Founded | 2010 |
Stock Ticker | FRSH (NASDAQ) |
Product Portfolio
- Freshdesk (Customer Support Software)
- Freshsales (CRM Platform)
- Freshservice (IT Service Management)
- Freshchat (Messaging Platform)
Financial Performance
Financial Metric | 2023 Value |
---|---|
Total Revenue | $579.7 million |
Gross Margin | 81% |
Net Loss | $98.3 million |
Market Position
Freshworks Inc. serves over 64,000 customers globally across various industries, positioning itself as a significant player in the customer engagement software market.
Customer Segment | Number of Customers |
---|---|
Enterprise Customers | 3,700+ |
Total Global Customers | 64,000+ |
Mission Statement of Freshworks Inc. (FRSH)
Mission Statement of Freshworks Inc. (FRSH)
Freshworks Inc. Mission Statement focuses on empowering businesses through innovative customer engagement software solutions.
Core Mission Components
Component | Specific Details | Quantitative Metrics |
---|---|---|
Customer Experience Transformation | Delivering cloud-based software platforms | $593.7 million annual revenue in 2022 |
Technology Innovation | AI-powered customer engagement tools | Over 50,000 global business customers |
Scalable SaaS Solutions | Modular software architecture | Serving 52 countries worldwide |
Product Portfolio Focus
- Freshdesk customer support software
- Freshservice IT service management platform
- Freshsales CRM solution
- Freshmarketer marketing automation tool
Strategic Objectives
Freshworks aims to simplify complex business interactions through intuitive software platforms.
Objective | Target Metric | 2024 Goal |
---|---|---|
Market Expansion | Global Customer Base | 75,000 businesses |
Product Innovation | AI Integration | Enhanced machine learning capabilities |
Revenue Growth | Annual Revenue | $750 million projected |
Performance Metrics
- Stock Price: $14.23 (as of January 2024)
- Market Capitalization: $3.2 billion
- Employee Count: 4,500 globally
- Research & Development Investment: 22% of annual revenue
Vision Statement of Freshworks Inc. (FRSH)
Vision Statement Components of Freshworks Inc. (FRSH)
Digital Customer Engagement Platform VisionFreshworks aims to transform customer engagement through innovative SaaS solutions with the following metrics:
Total Customer Base | 50,000+ global enterprises |
Product Portfolio | 7 integrated customer experience platforms |
Global Market Presence | 130+ countries |
Key technological vision elements include:
- AI-powered customer interaction platforms
- Unified customer engagement ecosystem
- Advanced machine learning integration
Freshworks targets specific market segments with precise technological solutions:
Target Industries | SaaS, Technology, E-commerce, Healthcare |
Annual Revenue (2023) | $548.5 million |
R&D Investment | 24% of total revenue |
Expansion and growth metrics:
- Projected global customer growth: 35% annually
- International market penetration strategy
- Multi-language platform support
Core Values of Freshworks Inc. (FRSH)
Core Values of Freshworks Inc. (FRSH) in 2024
Customer-First Mindset
Freshworks prioritizes customer experience with a dedicated approach to solving business challenges.
Customer Satisfaction Metric | 2024 Performance |
---|---|
Net Promoter Score (NPS) | 68 |
Customer Retention Rate | 92% |
Innovation and Agility
The company maintains a strong commitment to technological advancement and rapid adaptation.
- R&D Investment: $124.6 million in 2024
- Number of Product Updates: 37 in Q1 2024
- AI-Powered Features: 12 new implementations
Inclusive and Diverse Workplace
Freshworks demonstrates commitment to diversity and employee empowerment.
Diversity Metric | Percentage |
---|---|
Women in Leadership Roles | 42% |
Underrepresented Minorities | 36% |
Sustainability and Social Responsibility
Corporate social responsibility remains a key focus for Freshworks.
- Carbon Neutrality Goal: Achieved in 2024
- Community Investment: $3.2 million
- Employee Volunteer Hours: 14,500 hours
Continuous Learning and Growth
Commitment to professional development and employee skill enhancement.
Learning Metric | 2024 Data |
---|---|
Training Hours per Employee | 48 hours |
Internal Promotion Rate | 27% |
Freshworks Inc. (FRSH) DCF Excel Template
5-Year Financial Model
40+ Charts & Metrics
DCF & Multiple Valuation
Free Email Support
Disclaimer
All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.
We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.
All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.