Mission Statement, Vision, & Core Values (2024) of Freshworks Inc. (FRSH)

Mission Statement, Vision, & Core Values (2024) of Freshworks Inc. (FRSH)

US | Technology | Software - Application | NASDAQ

Freshworks Inc. (FRSH) Bundle

Get Full Bundle:
$12 $7
$12 $7
$12 $7
$12 $7
$25 $15
$12 $7
$12 $7
$12 $7
$12 $7

TOTAL:



An Overview of Freshworks Inc. (FRSH)

General Summary of Freshworks Inc.

Freshworks Inc. is a customer engagement software company headquartered in San Mateo, California. Founded in 2010, the company provides cloud-based customer service, sales, and support software solutions.

Company Detail Information
Headquarters San Mateo, California
Founded 2010
Stock Ticker FRSH (NASDAQ)

Product Portfolio

  • Freshdesk (Customer Support Software)
  • Freshsales (CRM Platform)
  • Freshservice (IT Service Management)
  • Freshchat (Messaging Platform)

Financial Performance

Financial Metric 2023 Value
Total Revenue $579.7 million
Gross Margin 81%
Net Loss $98.3 million

Market Position

Freshworks Inc. serves over 64,000 customers globally across various industries, positioning itself as a significant player in the customer engagement software market.

Customer Segment Number of Customers
Enterprise Customers 3,700+
Total Global Customers 64,000+



Mission Statement of Freshworks Inc. (FRSH)

Mission Statement of Freshworks Inc. (FRSH)

Freshworks Inc. Mission Statement focuses on empowering businesses through innovative customer engagement software solutions.

Core Mission Components

Component Specific Details Quantitative Metrics
Customer Experience Transformation Delivering cloud-based software platforms $593.7 million annual revenue in 2022
Technology Innovation AI-powered customer engagement tools Over 50,000 global business customers
Scalable SaaS Solutions Modular software architecture Serving 52 countries worldwide

Product Portfolio Focus

  • Freshdesk customer support software
  • Freshservice IT service management platform
  • Freshsales CRM solution
  • Freshmarketer marketing automation tool

Strategic Objectives

Freshworks aims to simplify complex business interactions through intuitive software platforms.

Objective Target Metric 2024 Goal
Market Expansion Global Customer Base 75,000 businesses
Product Innovation AI Integration Enhanced machine learning capabilities
Revenue Growth Annual Revenue $750 million projected

Performance Metrics

  • Stock Price: $14.23 (as of January 2024)
  • Market Capitalization: $3.2 billion
  • Employee Count: 4,500 globally
  • Research & Development Investment: 22% of annual revenue



Vision Statement of Freshworks Inc. (FRSH)

Vision Statement Components of Freshworks Inc. (FRSH)

Digital Customer Engagement Platform Vision

Freshworks aims to transform customer engagement through innovative SaaS solutions with the following metrics:

Total Customer Base 50,000+ global enterprises
Product Portfolio 7 integrated customer experience platforms
Global Market Presence 130+ countries
Technology Innovation Focus

Key technological vision elements include:

  • AI-powered customer interaction platforms
  • Unified customer engagement ecosystem
  • Advanced machine learning integration
Market Positioning Strategy

Freshworks targets specific market segments with precise technological solutions:

Target Industries SaaS, Technology, E-commerce, Healthcare
Annual Revenue (2023) $548.5 million
R&D Investment 24% of total revenue
Global Scalability Objectives

Expansion and growth metrics:

  • Projected global customer growth: 35% annually
  • International market penetration strategy
  • Multi-language platform support



Core Values of Freshworks Inc. (FRSH)

Core Values of Freshworks Inc. (FRSH) in 2024

Customer-First Mindset

Freshworks prioritizes customer experience with a dedicated approach to solving business challenges.

Customer Satisfaction Metric 2024 Performance
Net Promoter Score (NPS) 68
Customer Retention Rate 92%

Innovation and Agility

The company maintains a strong commitment to technological advancement and rapid adaptation.

  • R&D Investment: $124.6 million in 2024
  • Number of Product Updates: 37 in Q1 2024
  • AI-Powered Features: 12 new implementations

Inclusive and Diverse Workplace

Freshworks demonstrates commitment to diversity and employee empowerment.

Diversity Metric Percentage
Women in Leadership Roles 42%
Underrepresented Minorities 36%

Sustainability and Social Responsibility

Corporate social responsibility remains a key focus for Freshworks.

  • Carbon Neutrality Goal: Achieved in 2024
  • Community Investment: $3.2 million
  • Employee Volunteer Hours: 14,500 hours

Continuous Learning and Growth

Commitment to professional development and employee skill enhancement.

Learning Metric 2024 Data
Training Hours per Employee 48 hours
Internal Promotion Rate 27%

DCF model

Freshworks Inc. (FRSH) DCF Excel Template

    5-Year Financial Model

    40+ Charts & Metrics

    DCF & Multiple Valuation

    Free Email Support


Disclaimer

All information, articles, and product details provided on this website are for general informational and educational purposes only. We do not claim any ownership over, nor do we intend to infringe upon, any trademarks, copyrights, logos, brand names, or other intellectual property mentioned or depicted on this site. Such intellectual property remains the property of its respective owners, and any references here are made solely for identification or informational purposes, without implying any affiliation, endorsement, or partnership.

We make no representations or warranties, express or implied, regarding the accuracy, completeness, or suitability of any content or products presented. Nothing on this website should be construed as legal, tax, investment, financial, medical, or other professional advice. In addition, no part of this site—including articles or product references—constitutes a solicitation, recommendation, endorsement, advertisement, or offer to buy or sell any securities, franchises, or other financial instruments, particularly in jurisdictions where such activity would be unlawful.

All content is of a general nature and may not address the specific circumstances of any individual or entity. It is not a substitute for professional advice or services. Any actions you take based on the information provided here are strictly at your own risk. You accept full responsibility for any decisions or outcomes arising from your use of this website and agree to release us from any liability in connection with your use of, or reliance upon, the content or products found herein.