Mission Statement, Vision, & Core Values of MetLife, Inc. (MET)

Ever wonder what drives a global insurance giant like MetLife? How does a company with over 150 years of history and a presence in over 60 countries stay on course? The answer lies in its clearly defined mission statement, vision, and core values. But how do these abstract concepts translate into tangible results, like the $4.2 billion in net income MetLife reported in 2024? Read on to explore the guiding principles that shape MetLife's strategy and culture.

MetLife, Inc. (MET) An Overview of

MetLife, Inc. (MET), established in 1868 and headquartered in New York City, stands as a global provider of insurance, annuities, and employee benefit programs. Serving approximately 90 million customers in over 60 countries, MetLife offers a diverse product range including life insurance, dental, disability, and retirement and savings solutions. These products are distributed through various channels such as direct sales, agents, brokers, and partnerships. As of April 2025, MetLife continues to evolve its offerings to meet the dynamic needs of its global clientele.

In the fiscal year 2024, MetLife showcased a robust financial performance, driven by strong sales across its key product lines and strategic growth in emerging markets. The company reported a total revenue of $69.9 billion. Main product sales, including life insurance and retirement solutions, contributed significantly to this revenue, reflecting strong customer demand and effective distribution strategies. MetLife's ability to adapt to changing market conditions and capitalize on growth opportunities has solidified its position as a leader in the insurance and financial services industry.

MetLife’s financial results for 2024 include:

• Total revenues: $69.9 billion
• Net investment income: $19.9 billion
• Adjusted earnings: $6.2 billion

As one of the leading companies in the insurance sector, MetLife's enduring success is rooted in its long-standing history, diverse product offerings, and global presence. The company's commitment to innovation and customer service has enabled it to maintain a competitive edge in a rapidly evolving market. To delve deeper into the factors that contribute to MetLife's continued success, explore: Breaking Down MetLife, Inc. (MET) Financial Health: Key Insights for Investors.

MetLife, Inc. (MET) Mission Statement

MetLife, Inc. operates with a clearly defined mission statement that serves as a roadmap for its strategic objectives and daily operations. The mission statement reflects the company's overarching commitment to its customers, shareholders, and employees, guiding its decisions and actions across all levels of the organization.

MetLife's mission is 'To help our customers navigate life's twists and turns.' This statement encapsulates the company's dedication to providing financial security and peace of mind to individuals and families worldwide.

The core components of MetLife's mission statement can be broken down into three key elements:

• Helping Customers: At its heart, MetLife is a customer-centric organization. The company strives to understand the unique needs and challenges of its diverse customer base, offering tailored solutions to meet their specific financial goals.
• Navigating Life's Twists and Turns: Life is full of unexpected events, from economic downturns and natural disasters to personal milestones and health challenges. MetLife aims to be a trusted partner for its customers, providing guidance and support during these critical moments.
• Providing Financial Security: MetLife offers a range of insurance, retirement, and investment products designed to provide financial security and peace of mind. The company's mission is to help customers protect their assets, plan for the future, and achieve their financial aspirations.

MetLife's commitment to its mission is evident in its various initiatives and programs. For example, the company has invested heavily in digital technology to enhance the customer experience, making it easier for customers to access information, manage their accounts, and file claims. MetLife has also expanded its product offerings to meet the evolving needs of its customers, including new insurance products that address emerging risks such as cybercrime and climate change.

In addition to its customer-focused initiatives, MetLife is also committed to corporate social responsibility. The company has established a number of programs to support local communities, promote diversity and inclusion, and reduce its environmental impact. In 2024, MetLife contributed millions of dollars to charitable organizations and volunteered thousands of hours of employee time to community service projects.

MetLife's financial performance reflects its commitment to its mission. In fiscal year 2024, the company reported revenues of $65.7 billion and net earnings of $6.2 billion, demonstrating its ability to deliver value to both customers and shareholders. As of December 31, 2024, MetLife had $649.9 billion in total assets under management, making it one of the largest insurance companies in the world.

MetLife's mission statement serves as a guiding light for the company, ensuring that its decisions and actions are aligned with its core values and strategic objectives. By staying true to its mission, MetLife is well-positioned to continue delivering value to its customers, shareholders, and employees for years to come.

Explore more about MetLife and its investors: Exploring MetLife, Inc. (MET) Investor Profile: Who’s Buying and Why?

MetLife, Inc. (MET) Vision Statement

MetLife, Inc. is a global financial services company, providing insurance, annuities, employee benefits and asset management. Understanding its vision, mission, and values provides insight into its strategic objectives and operational priorities. As of April 2025, while a specific, publicly declared vision statement for MetLife is not readily available, insights into their goals can be gleaned from their strategic priorities and public statements. You can explore more about the company's background at: MetLife, Inc. (MET): History, Ownership, Mission, How It Works & Makes Money

Examining MetLife's strategic goals and corporate values, we can infer key components of their overarching vision. These components include:

Customer-Centric Solutions

MetLife aims to provide solutions that address the evolving needs of its customers. This involves:

• Offering a diverse range of insurance, annuity, and employee benefit products.
• Leveraging technology to enhance customer experience and accessibility.
• Providing personalized financial planning and advisory services.

In 2024, MetLife reported serving over 90 million customers globally, demonstrating the scale of their customer base and the importance of customer-centricity in their operations.

Operational Excellence

MetLife focuses on improving efficiency and effectiveness across its operations. This includes:

• Streamlining processes through digital transformation initiatives.
• Optimizing resource allocation to improve profitability.
• Enhancing risk management practices to ensure financial stability.

In the 2024 fiscal year, MetLife invested $1.3 billion in technology and innovation, reflecting their commitment to operational excellence and digital transformation.

Sustainable Growth

MetLife is committed to achieving long-term sustainable growth while making a positive impact on society. This involves:

• Expanding into new markets and customer segments.
• Developing innovative products and services that address emerging needs.
• Integrating environmental, social, and governance (ESG) factors into investment decisions.

MetLife's 2024 Sustainability Report highlights their commitment to reducing carbon emissions by 30% by 2030, demonstrating their focus on sustainable business practices.

Strong Financial Performance

MetLife strives to deliver consistent and attractive returns to its shareholders. This includes:

• Maintaining a strong balance sheet and capital position.
• Generating consistent earnings growth through disciplined underwriting and expense management.
• Returning capital to shareholders through dividends and share repurchases.

In 2024, MetLife reported an adjusted earnings per share (EPS) of $8.12 and returned $2.5 billion to shareholders through dividends and share repurchases, underscoring their commitment to strong financial performance.

Employee Empowerment and Development

MetLife emphasizes the importance of attracting, retaining, and developing top talent. This includes:

• Providing employees with opportunities for professional growth and development.
• Fostering a diverse and inclusive workplace culture.
• Promoting employee engagement and well-being.

MetLife invested $45 million in employee training and development programs in 2024, reflecting their commitment to employee empowerment and development.

MetLife, Inc. (MET) Core Values of

Commitment to its core values is central to Company. These values guide the company's actions and decisions, shaping its culture and defining its relationships with customers, employees, and the communities it serves. Company's core values include:

• Purpose
• Integrity
• Empathetic
• Accountable
• Inclusive

These values are more than just words; they are the foundation upon which Company builds its success. More information about Company can be found here: MetLife, Inc. (MET): History, Ownership, Mission, How It Works & Makes Money

Purpose

Company strives to make a positive impact in the world by helping its customers navigate life's challenges and achieve their financial goals. This commitment to purpose is evident in several initiatives:

• Company Foundation: The Company Foundation has provided over $894 million in grants and program-related investments to nonprofit organizations focused on promoting economic opportunity for underserved communities.
• Sustainability Goals: Company has set ambitious sustainability goals, including reducing greenhouse gas emissions by 30% by 2030 and investing $5 billion in green investments.
• Disaster Relief: In 2024, Company contributed $2 million to support disaster relief efforts in communities affected by natural disasters.

Integrity

Company is committed to the highest ethical standards in all its business dealings. This commitment to integrity is reflected in its code of conduct and compliance programs, which emphasize transparency, accountability, and ethical decision-making. Examples include:

• Ethics Hotline: Company maintains an ethics hotline that allows employees to report suspected violations of the code of conduct anonymously. In 2024, the hotline received over 1,200 calls, and all reported concerns were investigated.
• Compliance Training: All Company employees are required to complete annual compliance training on topics such as anti-corruption, data privacy, and insider trading.
• Independent Audits: Company conducts regular independent audits to ensure compliance with all applicable laws and regulations.

Empathetic

Company values empathy and understanding in its interactions with customers, employees, and other stakeholders. This commitment to empathy is demonstrated through its customer service programs, employee benefits, and community involvement initiatives. Here are some examples:

• Customer Service Training: Company invests heavily in customer service training to ensure that its representatives are equipped to handle customer inquiries and complaints with empathy and understanding. In 2024, Company customer service representatives completed over 200,000 hours of training.
• Employee Assistance Program: Company offers an employee assistance program that provides employees and their families with access to confidential counseling and support services.
• Volunteer Programs: Company encourages employees to volunteer in their communities and provides them with paid time off to do so. In 2024, Company employees volunteered over 100,000 hours of their time.

Accountable

Company takes ownership of its actions and is committed to delivering on its promises. This commitment to accountability is evident in its performance management systems, risk management practices, and corporate governance structures. Examples of this include:

• Performance-Based Compensation: Company executive compensation is tied to the company's financial performance and achievement of strategic goals. In 2024, 60% of executive compensation was based on performance metrics.
• Risk Management Framework: Company has a comprehensive risk management framework in place to identify, assess, and mitigate potential risks.
• Independent Board of Directors: Company Board of Directors is composed of a majority of independent directors who provide oversight and guidance to management.

Inclusive

Company embraces diversity and inclusion as essential to its success. This commitment to inclusivity is reflected in its hiring practices, employee development programs, and supplier diversity initiatives. Examples of this include:

• Diversity and Inclusion Training: All Company employees are required to complete diversity and inclusion training to promote a respectful and inclusive workplace.
• Employee Resource Groups: Company has several employee resource groups that provide support and networking opportunities for employees from diverse backgrounds.
• Supplier Diversity Program: Company has a supplier diversity program that aims to increase the representation of diverse suppliers in its supply chain. In 2024, Company spent over $1 billion with diverse suppliers.