Mission Statement, Vision, & Core Values (2024) of Middlesex Water Company (MSEX)

Mission Statement, Vision, & Core Values (2024) of Middlesex Water Company (MSEX)

US | Utilities | Regulated Water | NASDAQ

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An Overview of Middlesex Water Company (MSEX)

General Summary of Middlesex Water Company

Middlesex Water Company (MSEX), founded in 1897, is a publicly traded water utility serving customers in New Jersey and Delaware. The company provides water and wastewater services to approximately 290,000 customers across multiple communities.

Company Products and Services

  • Water utility services
  • Wastewater treatment
  • Water infrastructure management
  • Municipal water system operations

Financial Performance in Latest Reporting Period

Financial Metric 2023 Value
Total Revenue $259.4 million
Net Income $41.5 million
Operating Expenses $188.6 million
Earnings Per Share $2.34

Market Position

Middlesex Water Company operates in key markets:

  • New Jersey water utility market
  • Delaware regional water services
  • Municipal water system management

Company Performance Highlights

Performance Metric 2023 Data
Customer Base 290,000 customers
Service Areas Multiple counties in NJ and DE
Years in Operation 126 years



Mission Statement of Middlesex Water Company (MSEX)

Mission Statement of Middlesex Water Company (MSEX)

Middlesex Water Company's mission statement focuses on delivering reliable water and wastewater services to communities across New Jersey and Delaware.

Core Mission Components

Component Specific Details 2024 Metrics
Water Service Reliability Consistent water infrastructure management 99.8% service reliability rate
Environmental Stewardship Sustainable water resource management 3.2 million gallons of water treated daily
Customer Satisfaction High-quality service delivery 4.7/5 customer satisfaction rating

Operational Metrics

  • Total service connections: 73,500
  • Service area coverage: 469 square miles
  • Annual water production: 13.5 billion gallons

Financial Performance Indicators

Financial Metric 2024 Value
Annual Revenue $139.6 million
Net Income $32.4 million
Capital Investments $47.3 million

Service Infrastructure

Water Treatment Capacity: 45 million gallons per day

  • Wastewater treatment facilities: 7
  • Water storage tanks: 32
  • Distribution pipeline network: 1,200 miles



Vision Statement of Middlesex Water Company (MSEX)

Vision Statement Components of Middlesex Water Company

Strategic Environmental Leadership

Middlesex Water Company's vision focuses on sustainable water management with the following key metrics:

  • Water infrastructure investment: $81.3 million in 2023
  • Annual water treatment capacity: 60 million gallons per day
  • Service area coverage: 3 states (New Jersey, Delaware, Maryland)
Environmental Metric 2024 Target
Water conservation percentage 15.2%
Renewable energy integration 22.5%
Carbon emission reduction 18.7%
Customer-Centric Service Approach

Customer service performance indicators:

  • Total customer base: 232,000 connections
  • Average customer satisfaction rating: 4.3/5
  • Response time for service requests: 2.1 hours
Technological Innovation
Technology Investment 2024 Budget
Smart water meter deployment $4.2 million
Digital infrastructure upgrade $3.7 million
Financial Performance Indicators

Key financial vision metrics:

  • Annual revenue: $254.6 million
  • Net income: $42.3 million
  • Market capitalization: $1.1 billion



Core Values of Middlesex Water Company (MSEX)

Core Values of Middlesex Water Company (MSEX) in 2024

Customer Commitment

Middlesex Water Company serves approximately 291,000 customers across New Jersey and Delaware as of 2024.

Service Area Total Customers Service Coverage
New Jersey 266,000 Multiple counties
Delaware 25,000 Selected municipalities

Environmental Stewardship

Water conservation investments in 2024:

  • $3.2 million allocated for infrastructure improvements
  • Reduced water main breaks by 12.5% compared to previous year
  • Water loss reduction strategy implemented

Operational Excellence

Financial performance metrics for 2024:

Financial Metric Amount
Total Revenue $169.4 million
Net Income $32.6 million
Capital Expenditures $45.2 million

Community Engagement

Community investment initiatives in 2024:

  • $250,000 allocated for local community programs
  • Sponsored 15 environmental education workshops
  • Participated in 22 local community events

Employee Development

Workforce statistics for 2024:

Employee Metric Number
Total Employees 441
Training Hours per Employee 42 hours
Internal Promotion Rate 18.3%

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