Mission Statement, Vision, & Core Values of nCino, Inc. (NCNO)

Ever wondered what drives a company like nCino, the cloud banking leader, beyond just profits? How do their mission, vision, and core values translate into real-world impact, especially considering their impressive fiscal year 2024 performance, with total revenues reaching $476.5 million, a 17% increase from the previous year?

Does a company's guiding philosophy really matter, or is it just corporate jargon? With nCino's subscription revenues for fiscal year 2024 climbing to $409.5 million, a 19% increase, it's worth exploring how their stated values contribute to such growth and their commitment to sustainability and community, as evidenced by over 8,300 volunteer hours since 2021.

Keep reading to discover the mission, vision, and core values that shape nCino's trajectory and how these principles align with their financial achievements and broader corporate responsibilities.

nCino, Inc. (NCNO) An Overview of

nCino, Inc. is a cloud banking and digital transformation solutions provider for the global financial services industry. Founded in 2012, the company is headquartered in Wilmington, North Carolina. nCino offers a suite of products built on the Salesforce platform, designed to modernize and streamline banking processes. These include solutions for customer relationship management, loan origination, account opening, and workflow automation.

As of April 2025, nCino continues to serve a diverse range of financial institutions, from large global banks to community banks and credit unions. Its solutions aim to enhance efficiency, reduce costs, and improve the customer experience in the financial services sector.

In nCino's latest financial reports, the company has demonstrated robust financial performance. For the fiscal year 2024, nCino reported record-breaking revenue, driven primarily by the strong adoption of its core banking platform. The company's subscription revenue grew significantly, reflecting the increasing demand for cloud-based solutions in the financial industry.

Key highlights from the financial results include:

• Total revenue reached $424.7 million, an increase of 15% year-over-year.
• Subscription revenue was $349.3 million, up 17% year-over-year.
• nCino's Remaining Performance Obligations (RPO) totaled $977.7 million.

nCino has experienced growth in both domestic and international markets. The company's expansion strategy focuses on partnering with financial institutions to digitally transform their operations and meet the evolving needs of their customers.

nCino stands as a leader in the cloud banking software space. To understand the factors behind its success, further exploration is encouraged. You can learn more about the company's journey and foundational aspects here: nCino, Inc. (NCNO): History, Ownership, Mission, How It Works & Makes Money

nCino, Inc. (NCNO) Mission Statement

nCino's mission statement is: To transform the financial services industry through innovation, reputation, and speed.

This mission reflects nCino's dedication to modernizing the banking sector by providing cutting-edge cloud-based solutions. The company aims to empower financial institutions to meet evolving customer expectations and regulatory demands, improve operational efficiency, and maintain a competitive edge in the digital era. Founded in 2012, nCino has grown to over 1,650 employees and serves more than 1,850 financial services providers globally.

Core Components of nCino's Mission Statement

nCino's mission statement is composed of three core components:

• Innovation: nCino is committed to continuous improvement and the development of new, advanced technologies to address the evolving needs of the financial services industry.
• Reputation: nCino strives to build and maintain a strong reputation by delivering high-quality products and services, fostering trust with its clients, and adhering to ethical business practices.
• Speed: nCino focuses on enabling financial institutions to operate more efficiently and respond quickly to market changes and customer demands through its cloud-based platform.

Commitment to Innovation

nCino emphasizes innovation by consistently updating its platform with new features and capabilities. The company's cloud-based Bank Operating System is designed to streamline various banking processes, including:

• Client onboarding
• Loan origination
• Account opening

nCino leverages data analytics and AI to provide financial institutions with real-time insights and predictive capabilities. This focus on innovation enables banks and credit unions to enhance their decision-making, personalize customer interactions, and proactively address market trends.

Building a Strong Reputation

nCino is dedicated to maintaining a strong reputation within the financial services industry. This commitment is reflected in its focus on:

• Customer Success: nCino prioritizes the success of its clients by providing comprehensive support, training, and resources to ensure they can effectively utilize the platform and achieve their business goals.
• Ethical Standards: nCino adheres to high ethical standards and promotes transparency in all its operations. This commitment to integrity helps build trust with customers, partners, and stakeholders.
• Community Engagement: nCino actively engages with and supports the communities in which it operates through volunteer initiatives, charitable donations, and partnerships with local organizations.

In 2021, nCino committed to donating $1 million to the Food Bank of Central & Eastern North Carolina to help build the 'nCino Hunger Solutions Center,' demonstrating its dedication to community improvement. Since 2021, nCino has donated over $2.1 million to non-profits globally, with employees contributing over 8,300 hours of volunteer work.

Focus on Speed and Efficiency

nCino aims to enhance the speed and efficiency of financial institutions through its cloud-based platform. The platform is designed to:

• Streamline Processes: nCino's platform automates and simplifies complex banking processes, reducing manual tasks and improving overall efficiency.
• Improve Time-to-Market: nCino enables financial institutions to quickly launch new products and services, respond to market changes, and meet customer demands in a timely manner.
• Enhance Customer Experience: By providing a seamless and convenient digital banking experience, nCino helps financial institutions attract and retain customers.

nCino's cloud-based solution helps financial institutions reduce total cost of ownership by eliminating redundant legacy systems and simplifying their IT infrastructure.

Financial Performance

nCino has demonstrated solid financial performance, driven by its commitment to its mission. For the fiscal year 2024, nCino reported total revenues of $476.5 million, a 17% increase from $408.3 million in fiscal year 2023. The company's GAAP loss from operations for fiscal year 2024 was $(39.5) million, an improvement from $(94.0) million in fiscal year 2023. By fiscal year 2025, nCino's total revenue reached $469.2 million.

Vision Statement

nCino's vision statement is: Transforming financial services through innovation, reputation and speed.

Core Values

nCino's six core values are:

• Bring Your A-Game
• Do the Right Thing
• Respect Each Other
• Make Someone's Day
• Have Fun
• Be a Winner

These values are integrated into the company's culture and guide employee behavior, decision-making, and interactions with customers and partners.

nCino, Inc. (NCNO) Vision Statement of

A company's vision, mission, and core values act as guiding principles, shaping its culture, strategy, and overall identity. For nCino, Inc. (NCNO), these elements define its purpose and how it aims to operate in the financial technology sector.

nCino's Mission Statement

nCino's mission statement is to transform financial services through innovation, reputation and speed. This statement underlines the company's focus on modernizing the banking industry with its cloud-based platform. nCino aims to enable financial institutions to operate more efficiently, increase transparency, and deepen customer relationships. This involves:

• Innovation: Continuously developing and improving its platform to meet the evolving needs of financial institutions.
• Reputation: Building trust and credibility within the industry through reliable and effective solutions.
• Speed: Enabling faster processes and decision-making for its clients, improving their overall agility.

nCino's Vision Statement

nCino envisions a world where financial institutions can more effectively serve their customers, powered by the nCino Bank Operating System. This vision reflects a future where technology simplifies and enhances banking processes, making them more accessible and efficient for both institutions and their customers. The key components of this vision include:

• Empowering Financial Institutions: Providing tools and technologies that enable banks and credit unions to better manage their operations and serve their customers.
• Transforming Customer Experience: Creating seamless and personalized experiences for banking customers through technology.
• Driving Efficiency and Growth: Helping financial institutions streamline processes, reduce costs, and achieve sustainable growth.

nCino's Core Values

nCino's core values define the company's culture and guide its employees' actions and decisions. These values are critical to understanding how nCino operates and interacts with its stakeholders. The core values include:

• Customer Success: Prioritizing the success and satisfaction of its customers above all else.
• Innovation: Encouraging creativity and continuous improvement in its products and processes.
• Integrity: Maintaining the highest ethical standards in all its dealings.
• Teamwork: Fostering a collaborative and supportive work environment.
• Accountability: Taking ownership of its actions and results.

These values collectively drive nCino's commitment to excellence and its goal of transforming the financial services industry. For additional insights into nCino's financial performance, see Breaking Down nCino, Inc. (NCNO) Financial Health: Key Insights for Investors.

nCino, Inc. (NCNO) Core Values of

As of April 2025, Company's core values reflect its commitment to innovation, customer success, and community impact. These values guide the company's operations, employee behavior, and strategic decision-making. Company's dedication to these principles has been instrumental in its growth and recognition within the financial technology sector. More information about Company can be found here: nCino, Inc. (NCNO): History, Ownership, Mission, How It Works & Makes Money.

Innovation

Company places a high value on innovation, encouraging employees to think creatively and develop cutting-edge solutions for the financial services industry. This commitment is evident in their continuous development of the Company Bank Operating System, which aims to streamline and modernize banking processes. For example, Company has invested heavily in research and development, allocating approximately 23% of its total revenue in fiscal year 2024, amounting to $123.7 million, to drive technological advancements in its platform.

Examples of Company's commitment to innovation include:

• The introduction of artificial intelligence (AI) and machine learning (ML) capabilities within its platform to automate tasks and improve decision-making for financial institutions.
• The development of new features and functionalities that address emerging trends and challenges in the banking sector, such as digital account opening and enhanced cybersecurity measures.
• Fostering a culture of experimentation and learning, where employees are encouraged to explore new ideas and technologies.

Customer Success

Company is dedicated to ensuring the success of its customers by providing them with the tools and support they need to thrive in a competitive market. This value is reflected in their focus on building long-term relationships with clients and delivering exceptional service. In fiscal year 2024, Company reported a customer satisfaction rate of 95%, demonstrating its effectiveness in meeting and exceeding client expectations.

Specific initiatives that demonstrate Company's commitment to customer success include:

• Providing comprehensive training and onboarding programs to help customers quickly adopt and maximize the value of the Company platform.
• Offering ongoing support and resources through a dedicated customer success team.
• Actively soliciting customer feedback and using it to inform product development and service improvements.

Integrity

Integrity is a cornerstone of Company's operations, guiding its interactions with customers, employees, and stakeholders. The company emphasizes transparency, ethical conduct, and accountability in all its business dealings. Company's commitment to integrity is reflected in its strong corporate governance policies and its dedication to compliance with all applicable laws and regulations. In a recent internal audit, Company achieved a 99% compliance rate with its code of conduct, underscoring its commitment to ethical behavior.

Examples of how Company demonstrates integrity include:

• Maintaining a strict code of conduct that outlines ethical standards and expectations for all employees.
• Providing regular training on ethics and compliance to ensure that employees are aware of their responsibilities.
• Establishing a confidential reporting mechanism for employees to raise concerns about potential misconduct.

Community

Company recognizes the importance of giving back to the communities in which it operates and is committed to making a positive impact through its philanthropic efforts and volunteer initiatives. This value is reflected in the Company Foundation, which supports various causes related to education, health, and community development. In fiscal year 2024, the Company Foundation donated over $1.2 million to charitable organizations and provided over 5,000 volunteer hours to local communities.

Examples of Company's commitment to community include:

• Partnering with local schools and organizations to provide educational opportunities for underserved students.
• Supporting initiatives that promote health and wellness in the community.
• Encouraging employees to volunteer their time and skills to local causes.