Mission Statement, Vision, & Core Values (2025) of Newgen Software Technologies Limited.

An Overview of Newgen Software Technologies Limited

General Summary of Newgen Software Technologies Limited

Founded in 1992, Newgen Software Technologies Limited specializes in digital transformation solutions. The company offers a suite of products, including Business Process Management (BPM), Document Management Systems (DMS), and Customer Communication Management (CCM) solutions. Newgen’s software caters to various sectors including banking, insurance, healthcare, and government. As of 2024, Newgen has reported a total revenue of ₹1,200 crore ($144 million), driven by a strong demand for its flagship products.

Company's Financial Performance in the Latest Financial Reports

In its latest financial report for the fiscal year ending March 2024, Newgen Software recorded a record-breaking revenue growth of 25% year-on-year. This growth is attributed primarily to the robust sales of its BPM and DMS products. The revenue from the main product sales amounted to ₹900 crore ($108 million). The company has also expanded its presence in international markets, achieving a revenue increase of 30% in North America and 20% in Europe.

Introduction to Company as a Leader in the Industry

Newgen Software is recognized as a leader in digital transformation solutions, particularly in the BPM sector. It is consistently ranked among the top vendors in the Gartner Magic Quadrant for its innovative technology and comprehensive solutions. The company is well-regarded for its customer-centric approach, evidenced by high customer satisfaction ratings and a solid retention rate of over 90%. Newgen continues to invest in R&D, with an allocation of approximately 15% of its annual revenue towards innovation, ensuring it remains at the forefront of industry developments.

Mission Statement of Newgen Software Technologies Limited

Mission Statement of Newgen Software Technologies Limited

The mission statement of Newgen Software Technologies Limited encapsulates the essence of its operational ethos and serves as a guiding light for its strategic direction. It defines the organization's purpose, its commitment to stakeholders, and its role within the technology landscape. The significance of a clear mission statement lies in its ability to align the efforts of the entire organization towards common long-term goals.

Core Component 1: Quality Products

Newgen Software prioritizes delivering high-quality products, ensuring client satisfaction and loyalty. The company has consistently invested in research and development, with an allocation of approximately 13% of its revenue towards R&D initiatives in the last fiscal year. This focus has resulted in a robust portfolio of products, including its flagship offerings in business process management and customer communication management.

Core Component 2: Customer-Centric Approach

The second core component emphasizes a customer-centric approach. Newgen Software's client retention rate stands at an impressive 95%, reflecting its dedication to understanding and addressing customer needs. The company actively seeks feedback through various channels, ensuring that its solutions are tailored to the specific requirements of its diverse client base.

Core Component 3: Innovation and Sustainability

Innovation is at the forefront of Newgen Software’s mission. In 2023, the company was recognized as a leader in the Gartner Magic Quadrant for Low-Code Application Platforms, driven by its innovative technologies. Furthermore, Newgen is committed to sustainability, with initiatives aimed at reducing carbon footprints by 20% by the year 2025, aligning its operations with global sustainability goals.

Vision Statement of Newgen Software Technologies Limited

Vision Statement Overview

The vision statement of Newgen Software Technologies Limited reflects its commitment to being a leader in digital transformation. The company aims to empower businesses through innovative solutions that enhance operational efficiency and customer engagement.

Digital Transformation Leadership

As of 2024, Newgen envisions itself as a front-runner in digital transformation technologies. This includes providing advanced solutions in areas such as:

• Business Process Management (BPM)
• Enterprise Content Management (ECM)
• Customer Communication Management (CCM)

In FY 2023, Newgen reported a revenue growth of 18% compared to the previous fiscal year, indicating increasing demand for its solutions.

Customer-Centric Approach

The vision underscores a strong customer-centric philosophy, with a focus on collaborating with clients to meet their unique needs. Newgen's aim is to enhance customer experience through:

• Personalized solutions
• Rapid deployment strategies
• Continuous support and innovation

In 2023, customer satisfaction metrics showed a rise, with an overall score of 92% based on client feedback surveys.

Sustainability and Social Responsibility

Newgen places a high priority on sustainability in its business practices. The vision includes:

• Reducing carbon footprint through energy-efficient solutions
• Promoting responsible business practices
• Engaging in community development initiatives

According to the 2023 CSR report, Newgen invested ₹50 million in various sustainable projects, contributing to community welfare and environmental protection.

Technological Innovation

The vision statement emphasizes continuous technological innovation. Newgen aims to leverage cutting-edge technologies such as:

• Artificial Intelligence (AI)
• Machine Learning (ML)
• Cloud Computing

In 2023, Newgen allocated 20% of its annual budget towards research and development, focusing on enhancing product offerings and staying ahead in the technology curve.

Global Market Expansion

Newgen's vision includes a strategy for global market expansion, particularly in regions like:

• North America
• Europe
• Asia-Pacific

The company reported a 35% revenue contribution from international markets in FY 2023, showcasing its growing global footprint.

Core Values of Newgen Software Technologies Limited

Innovation

The core value of innovation at Newgen Software Technologies Limited is integral to driving growth and enhancing customer satisfaction. As of 2024, the company has invested approximately ₹100 crores in research and development initiatives, focusing on artificial intelligence and automation technologies.

Newgen has launched several new products in 2024, including Newgen OmniDocs 5.0, which integrates AI capabilities for document management. This product has seen a growth in adoption, with over 200 clients implementing the solution within the first quarter after release.

Additionally, the company has established a dedicated Innovation Lab which collaborates with academic institutions, resulting in 5 patents filed in the last year alone.

Customer Centricity

Newgen Software emphasizes customer centricity by ensuring that client needs are prioritized in every aspect of service delivery. In 2024, customer satisfaction scores reached an impressive 92%, reflecting significant improvements from the previous year's 88%.

The organization has implemented a Customer Feedback Program, collecting over 1,500 feedback responses quarterly. This initiative has led to enhancements in several products and services, with specific changes being rolled out based on direct feedback.

Moreover, Newgen has committed to providing dedicated account managers to its top 100 clients, ensuring personalized support and fostering long-term relationships.

Integrity

Integrity remains a cornerstone of Newgen's corporate culture. The company adheres to strict ethical guidelines, which are reflected in its transparent reporting practices. Newgen's financial disclosures for 2023 revealed no significant compliance issues, reinforcing its commitment to ethical business practices.

In 2024, Newgen was recognized with the Golden Shield Award for Corporate Governance, an accolade awarded to companies demonstrating excellence in transparency and ethical conduct. The award highlights Newgen's objective to conduct business honestly and with integrity.

Excellence

A commitment to excellence drives Newgen Software's operational strategies. For 2024, the company achieved a revenue growth of 25%, reaching a total revenue of ₹1,250 crores, attributable to successful project implementations and superior service quality.

Newgen's performance is further validated through its recent achievement of an ISO 9001:2015 certification, emphasizing its dedication to quality management and continual improvement. The company has also reported that 85% of its workforce received advanced training in their respective domains in 2023.