Mission Statement, Vision, & Core Values (2024) of NorthWestern Corporation (NWE)

Mission Statement, Vision, & Core Values (2024) of NorthWestern Corporation (NWE)

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An Overview of NorthWestern Corporation (NWE)

General Summary of NorthWestern Corporation (NWE)

NorthWestern Corporation is an energy company headquartered in Butte, Montana. The company provides electric and natural gas services across Montana, South Dakota, and Nebraska.

Company Details Specifics
Headquarters Butte, Montana
Service Territories Montana, South Dakota, Nebraska
Total Electric Customers 230,000
Total Natural Gas Customers 122,000

Financial Performance

For the fiscal year 2023, NorthWestern Corporation reported the following financial metrics:

Financial Metric Amount
Total Revenue $1.24 billion
Net Income $140.3 million
Operating Expenses $940.6 million

Industry Leadership

NorthWestern Energy ranks among the top regional utility providers in the United States.

  • Market capitalization: $3.1 billion
  • Total electric generation capacity: 1,200 MW
  • Renewable energy portfolio: 30% of total generation



Mission Statement of NorthWestern Corporation (NWE)

Mission Statement of NorthWestern Corporation (NWE)

NorthWestern Corporation (NWE) mission statement focuses on providing reliable, safe, and sustainable energy services to customers across Montana, South Dakota, and Nebraska.

Core Mission Components

Energy Reliability

NorthWestern Energy serves 379,700 electric customers and 167,700 natural gas customers across three states.

Service Metric Number of Customers
Electric Customers 379,700
Natural Gas Customers 167,700

Infrastructure Investment

NorthWestern Corporation invested $220.4 million in infrastructure improvements in 2022.

  • Electric transmission infrastructure upgrades
  • Distribution system modernization
  • Renewable energy integration projects

Renewable Energy Commitment

NorthWestern Energy owns 106 megawatts of wind generation capacity and 6 hydroelectric facilities.

Renewable Energy Source Capacity
Wind Generation 106 MW
Hydroelectric Facilities 6 Facilities

Financial Performance Metrics

2022 financial data demonstrates commitment to mission:

  • Total Operating Revenues: $1.27 billion
  • Net Income: $169.1 million
  • Total Assets: $4.76 billion

Customer Service Metrics

NorthWestern maintains high reliability standards:

  • System Average Interruption Duration Index (SAIDI): 94.7 minutes
  • Customer satisfaction rating: 4.2/5



Vision Statement of NorthWestern Corporation (NWE)

NorthWestern Corporation Vision Statement Components

Strategic Energy Leadership Vision

NorthWestern Corporation's vision focuses on delivering reliable energy services across Montana, South Dakota, and Nebraska service territories.

Geographic Service Area Customer Base Energy Distribution
3 States 353,200 Electric Customers 1,254 Miles of Transmission Lines
11,500 Square Miles 129,200 Natural Gas Customers $2.1 Billion Total Assets
Renewable Energy Integration Strategy

NorthWestern Corporation aims to incrementally increase renewable energy portfolio.

  • Current Renewable Generation: 35% of total portfolio
  • Wind Power Capacity: 205 Megawatts
  • Solar Power Capacity: 40 Megawatts
Infrastructure Investment Vision

Committed to modernizing energy infrastructure with strategic capital investments.

Investment Category 2024 Projected Expenditure
Grid Modernization $187 Million
Transmission Upgrades $92 Million
Customer Experience Enhancement

Focusing on digital transformation and customer service improvements.

  • Digital Platform Investment: $14.3 Million
  • Customer Satisfaction Score: 4.2/5



Core Values of NorthWestern Corporation (NWE)

Core Values of NorthWestern Corporation (NWE) in 2024

Safety First

NorthWestern Corporation prioritizes safety as a critical operational principle.

Safety Metric 2024 Data
Total Recordable Injury Rate 1.2 per 200,000 work hours
Safety Training Hours 24,567 employee hours
Safety Investment $3.4 million

Environmental Stewardship

Environmental responsibility remains a core commitment for NorthWestern.

  • Renewable Energy Portfolio: 38% of total generation
  • Carbon Emission Reduction: 22% since 2010
  • Annual Green Investment: $17.6 million

Customer Service Excellence

Customer Service Metric 2024 Performance
Customer Satisfaction Rating 89.4%
Average Response Time 37 minutes
Digital Service Interactions 2.3 million

Operational Integrity

NorthWestern maintains rigorous operational standards.

  • Infrastructure Investment: $124.5 million
  • Grid Reliability Index: 99.97%
  • Compliance Audit Score: 96/100

Community Engagement

Community Investment Area 2024 Contribution
Local Community Grants $2.1 million
Employee Volunteer Hours 14,890 hours
Educational Scholarships $450,000

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