Mission Statement, Vision, & Core Values of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

Ever wondered what drives a telecommunications giant like PT Telekomunikasi Indonesia (Persero) Tbk (Telkom)? With a mission to build a more prosperous and competitive nation, and to deliver the best value to its stakeholders, how does Telkom define its path? Let's explore the core values, vision, and mission that shape the strategic direction of Telkom, a company that leads the market in fixed-line telephony, mobile cellular, enterprise wholesale telecommunications solutions, and network IT services in Indonesia.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) An Overview of

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (Telkom Indonesia), often known as Telkom, has a long history deeply entwined with Indonesia's telecommunications development. Starting as a government-owned postal and telegraph service in 1882, it has evolved into the country's largest telecommunications and network provider. Telkom provides a wide array of services, including fixed and mobile telephony, internet and data communication, and enterprise solutions. As of April 2025, Telkom continues to expand its digital infrastructure and services, playing a crucial role in Indonesia's digital transformation.

Telkom's main products and services include:

• Fixed and Mobile Telephony: Providing voice communication services for both residential and business customers.
• Internet and Data Communication: Offering broadband internet access through IndiHome and data communication solutions for enterprises.
• Enterprise Solutions: Delivering IT services, cloud solutions, and digital platforms for businesses.

In 2024, Telkom Indonesia reported consolidated revenue of Rp 149.2 trillion, marking a 3.5% year-on-year increase. This growth was primarily driven by its mobile business, Telkomsel, and its fixed broadband service, IndiHome. Telkomsel contributed Rp 89.2 trillion to the total revenue, while IndiHome generated Rp 28.6 trillion. These figures underscore Telkom's dominant position in both the mobile and fixed broadband markets in Indonesia.

Telkom Indonesia's financial performance in the latest reporting period demonstrates its robust market position and strategic growth initiatives. The company has consistently achieved record-breaking revenue, driven significantly by its main product sales. In 2024, Telkom reported a consolidated revenue of Rp 149.2 trillion, a 3.5% increase year-on-year. This growth is largely attributed to the strong performance of Telkomsel and IndiHome.

Here’s a breakdown of key financial highlights:

• Telkomsel: Contributed Rp 89.2 trillion, driven by increased data usage and subscriber growth.
• IndiHome: Generated Rp 28.6 trillion, reflecting the growing demand for fixed broadband services.
• Data, Internet, and IT Services: Accounted for 65.2% of Telkom's total revenue, highlighting the company's successful transition towards digital services.

Telkom's strategic focus on expanding its digital infrastructure and services has enabled it to capitalize on the increasing demand for digital connectivity. The company's investments in 5G technology and fiber optic networks have strengthened its competitive advantage and positioned it for sustained growth in the evolving telecommunications landscape.

Telkom Indonesia stands as one of the leading companies in the telecommunications industry, playing a pivotal role in Indonesia's digital transformation. Its commitment to innovation and customer satisfaction has solidified its position as a market leader. To delve deeper into Telkom's investor profile and understand the factors driving investment in the company, explore this insightful analysis: Exploring Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Investor Profile: Who’s Buying and Why?

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Mission Statement

A company's mission statement is a crucial element that outlines its purpose and guides its strategic decisions. For Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK), also known as Telkom Indonesia, its mission reflects its commitment to national development and digital transformation. Telkom's mission is multifaceted, focusing on infrastructure, talent development, and customer experience.

Telkom Indonesia's mission is:

• Accelerate the development of intelligent digital infrastructure and platforms that are sustainable, economical, and accessible to the entire community.
• Develop superior digital talent that helps drive the nation's digital capabilities and digital adoption rates.
• Orchestrate the digital ecosystem to provide the best customer digital experience.

Telkom redefined its Purpose, Vision, and Missions to answer the challenges of the digital industry, to support National Digitization and to internalize the transformation agenda.

Key Components of Telkom's Mission

Telkom's mission statement comprises three core components, each playing a vital role in the company's overall strategy:

1. Digital Infrastructure and Platforms

This component emphasizes Telkom's commitment to building and maintaining a robust digital infrastructure. It involves:

• Rapid Buildout: Accelerating the development of digital infrastructure.
• Sustainability: Ensuring the infrastructure is sustainable over the long term.
• Affordability and Accessibility: Making digital platforms accessible to all segments of society.

Telkom is focused on strengthening essential competencies in the digital domain, supported by corporate restructuring and partnership development while improving the company's business fundamentals.

2. Digital Talent Development

This aspect of the mission highlights the importance of nurturing digital talent to enhance the nation's capabilities. It includes:

• Developing Talent: Creating best-in-class digital talent.
• Driving Digital Capabilities: Helping to advance the nation's digital skills.
• Increasing Adoption: Boosting digital adoption rates across Indonesia.

Telkom employees are one of the key stakeholders that contribute to the successful realization of the company's purpose, vision and mission.

Telkom is committed to creating qualified digital talent through demonstrating the adoption of relevant gender-inclusive measurement in the workplace, which may include equal recruitment, flexible work arrangements, equal pay and female-male employees' specific needs, also non-discrimination in career development & leadership.

3. Customer Experience

This component focuses on delivering an exceptional digital experience to customers by:

• Orchestrating the Ecosystem: Coordinating the digital ecosystem to enhance customer experience.
• Delivering Superior Experience: Ensuring customers receive the best possible digital experience.

In 2018, Telkom demonstrated its commitment by consistently improving its digital capabilities in terms of services, infrastructure as well as customer experience.

Supporting Data and Strategic Initiatives

Telkom's commitment to its mission is supported by various strategic initiatives and financial investments. For example, Telkom plans to allocate 22-24% of its revenue for capital expenditure. These funds will be used to develop mobile, fixed broadband, as well as other telecommunication sectors such as data center, cloud and backbone infrastructure.

In the first quarter of 2024, Telkom reported revenue growth of 3.71% year-on-year (YoY), amounting to IDR 37.43 trillion. The data, internet, and IT services group contributed significantly with an 11.3% YoY increase, or IDR 22.15 trillion.

Telkom projects revenue growth in the single-digit range, while still maintaining EBITDA Margin in the 50-52% range by 2024.

Telkom's organizational culture is healthy and productive, with a total score in high category (94.5%) based on the results of 2022 ACHI measurement.

Vision and Core Values

Telkom's vision is 'To be the most preferred digital telco to empower the society'. This vision aligns with its mission by setting a clear goal for the company to be a leader in the digital telecommunications sector, ultimately benefiting society.

Telkom also adheres to core values known as AKHLAK, which include:

• Amanah (Trustworthy): Fulfilling trust, responsibility, commitment, and promises.
• Kompeten (Competent): Continuously learning and developing capabilities.
• Harmonis (Harmony): Showing mutual care and respect.
• Loyal: Dedicated and prioritizing the interests of the nation and the state.
• Adaptif (Adaptive): Continuing to innovate and being enthusiastic in moving or facing change.
• Kolaboratif (Collaborative): Building a synergistic collaboration.

These values drive Telkom's operations and ensure that the company remains committed to its mission of advancing Indonesia's digital capabilities.

For more insights into Telkom Indonesia, explore: Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK): History, Ownership, Mission, How It Works & Makes Money

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Vision Statement of

The vision of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) is to become a leading digital telco, empowering society.

Becoming a Leading Digital Telco

TLK aims to be at the forefront of the telecommunications industry by focusing on digital transformation. This includes:

• Expanding digital infrastructure: TLK continues to invest heavily in its fiber optic network and 5G technology to provide high-speed internet access across Indonesia. As of fiscal year 2024, TLK has expanded its fiber optic network to cover more than 90% of major cities in Indonesia.
• Developing innovative digital services: TLK is committed to developing and offering a wide range of digital services, including cloud computing, data analytics, and cybersecurity solutions. In 2024, TLK reported a 25% increase in revenue from its digital services segment, driven by strong demand from businesses and consumers.
• Enhancing customer experience: TLK is focused on providing a seamless and personalized digital experience for its customers through various channels, including mobile apps, online portals, and social media. Customer satisfaction scores have increased by 15% in 2024 as a result of these efforts.

Empowering Society

TLK views its role as more than just a telecommunications provider; it seeks to empower Indonesian society through digital connectivity. This involves:

• Bridging the digital divide: TLK is committed to extending its network coverage to underserved areas of Indonesia, particularly in rural and remote regions. In 2024, TLK invested IDR 2 trillion in infrastructure projects to connect remote villages and islands to the internet.
• Supporting digital literacy: TLK provides digital literacy programs and training to help individuals and communities develop the skills they need to participate in the digital economy. Over 500,000 Indonesians participated in TLK's digital literacy programs in 2024.
• Promoting digital entrepreneurship: TLK supports the growth of digital entrepreneurship by providing access to funding, mentorship, and technology resources for startups and small businesses. TLK's venture capital arm has invested IDR 500 billion in early-stage startups in 2024.

For more insights into TLK's financial performance, you can explore: Breaking Down Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Financial Health: Key Insights for Investors.

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Core Values of

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK), commonly known as Telkom Indonesia, is guided by a set of core values that shape its corporate culture and business practices. These values reflect Telkom's commitment to excellence, innovation, and customer satisfaction. Understanding these core values provides insight into how Telkom operates and its strategic objectives. You might also be interested in: Breaking Down Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Financial Health: Key Insights for Investors

Telkom places a strong emphasis on customer satisfaction, aiming to provide the best possible service and experience. This commitment is reflected in various initiatives and programs designed to enhance customer engagement and loyalty. Telkom's focus on customers is evident in its efforts to understand their needs and preferences, allowing the company to tailor its services and offerings effectively.

• Customer Satisfaction Measurement: Telkom continuously monitors customer satisfaction through surveys and feedback mechanisms.
• Service Improvement: The feedback is used to improve services and address customer concerns promptly.
• Personalized Services: Telkom strives to offer personalized services that cater to the unique needs of each customer.

Integrity is a cornerstone of Telkom's operations, ensuring that the company conducts business ethically and transparently. This commitment to integrity is crucial for building trust with stakeholders, including customers, employees, and investors. Telkom's dedication to ethical practices is embedded in its corporate governance and day-to-day operations.

• Code of Conduct: Telkom has a well-defined code of conduct that guides employees in their professional behavior.
• Compliance Programs: The company implements compliance programs to ensure adherence to laws and regulations.
• Transparency: Telkom is committed to transparent reporting and disclosure of financial and operational information.

Telkom strives for excellence in all aspects of its business, from service delivery to innovation. This pursuit of excellence drives the company to continuously improve and adapt to the changing needs of the market. Telkom's commitment to excellence is evident in its investments in technology, infrastructure, and human capital.

• Innovation: Telkom invests in research and development to drive innovation and create new products and services.
• Quality Assurance: The company has robust quality assurance processes to ensure the highest standards of service.
• Employee Development: Telkom provides training and development opportunities to enhance the skills and knowledge of its employees.

Innovation is a key driver of Telkom's growth and competitiveness. The company actively promotes a culture of innovation, encouraging employees to develop new ideas and solutions. Telkom's commitment to innovation is reflected in its investments in cutting-edge technologies and its partnerships with leading research institutions.

• R&D Investments: Telkom allocates significant resources to research and development to foster innovation.
• Collaboration: The company collaborates with universities and research institutions to explore new technologies.
• Innovation Programs: Telkom runs programs to encourage employees to develop and implement innovative ideas.

Telkom demonstrates its commitment to caring through various social responsibility initiatives and community engagement programs. This value reflects the company's belief in giving back to society and contributing to the well-being of the communities it serves. Telkom's caring approach is evident in its support for education, environmental sustainability, and humanitarian causes.

• Community Support: Telkom supports various community development programs, focusing on education and health.
• Environmental Initiatives: The company implements initiatives to reduce its environmental impact and promote sustainability.
• Disaster Relief: Telkom provides assistance to communities affected by natural disasters.