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Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK): Business Model Canvas [Jan-2025 Updated] |
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Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Bundle
In the dynamic landscape of telecommunications, Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) emerges as a powerhouse of digital connectivity, transforming how Indonesia communicates and connects. This comprehensive Business Model Canvas reveals a strategic blueprint that not only drives national telecommunications infrastructure but also positions TLK as a pivotal player in digital innovation, serving millions across diverse customer segments with cutting-edge technological solutions and unparalleled network reliability.
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Partnerships
Strategic Collaboration with Global Technology Providers
Telkom Indonesia has established key partnerships with leading global technology providers:
| Technology Partner | Partnership Focus | Year Established |
|---|---|---|
| Huawei | 5G network infrastructure | 2019 |
| Ericsson | Telecommunications network equipment | 2016 |
| Nokia | Mobile network technology | 2017 |
Partnership with Indonesian Government
National Infrastructure Collaboration Details:
- Telecommunications infrastructure development investment: IDR 12.4 trillion in 2023
- Government ownership percentage: 52.09%
- Mandate for universal service provision across Indonesia
Cooperation with Internet Service Providers
| Provider Type | Number of Partners | Coverage |
|---|---|---|
| Local ISPs | 87 | Nationwide |
| International ISPs | 23 | Global connectivity |
Joint Ventures with Digital Service Platforms
- Digital platform partnerships: 15 active collaborations
- Total digital service revenue: IDR 8.2 trillion in 2023
- Key digital service partners:
- GoTo Group
- Grab Indonesia
- Tokopedia
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Activities
Telecommunications Network Infrastructure Development
Telkom Indonesia invested 15.9 trillion IDR in network infrastructure in 2023. Network coverage expansion includes:
- 4G LTE network coverage across 497 cities in Indonesia
- 5G network deployment in 9 major metropolitan areas
- Fiber optic network expansion of 368,000 kilometers
| Infrastructure Investment | Amount (IDR) |
|---|---|
| Total Network Infrastructure Investment | 15.9 trillion |
| Fiber Optic Network Length | 368,000 kilometers |
| Cities with 4G LTE Coverage | 497 |
Mobile and Fixed-Line Communication Services
Telkom Indonesia's communication services portfolio includes:
- Mobile subscribers: 171.4 million
- Fixed-line subscribers: 8.3 million
- Cellular revenue: 67.2 trillion IDR in 2023
Digital Transformation and Innovation Initiatives
Digital innovation investments in 2023:
- Digital service revenue: 24.6 trillion IDR
- Cloud and data center services expansion
- Digital platform development investments: 3.5 trillion IDR
Internet and Broadband Service Provision
| Broadband Service Metrics | Value |
|---|---|
| Fixed Broadband Subscribers | 7.2 million |
| Mobile Broadband Subscribers | 132.6 million |
| Average Mobile Data Usage per Subscriber | 4.8 GB/month |
Enterprise and Consumer Telecommunications Solutions
Enterprise service revenue breakdown:
- Enterprise digital services: 12.4 trillion IDR
- Business communication solutions
- ICT services for corporate clients
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Resources
Extensive Nationwide Telecommunications Network
Network Infrastructure Details:
| Network Metric | Quantity |
|---|---|
| Fiber Optic Cable Length | 273,252 kilometers |
| Mobile Base Stations | 185,000 sites |
| Coverage Area | 99.5% of Indonesian population |
Advanced Digital Technology Infrastructure
Technology Capabilities:
- 5G Network Coverage in 25 major cities
- Cloud computing infrastructure with 3 data centers
- Digital transformation platforms
Large Skilled Workforce in Telecommunications
| Workforce Metric | Number |
|---|---|
| Total Employees | 27,719 as of 2022 |
| Employees with Advanced Technological Skills | 62% of total workforce |
Significant Financial Capital and Investment Capacity
Financial Resources:
| Financial Metric | Amount |
|---|---|
| Total Assets | IDR 311.8 trillion |
| Annual Capital Expenditure | IDR 28.3 trillion in 2022 |
| Cash and Cash Equivalents | IDR 22.1 trillion |
Comprehensive Digital Service Ecosystem
Digital Service Platforms:
- IndiHome broadband services
- Telkomsel mobile network
- Enterprise digital solutions
- Digital financial services
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Value Propositions
Comprehensive Integrated Communication Solutions
Telkom Indonesia offers multi-layered communication services with the following key offerings:
| Service Category | Revenue (IDR Trillion) 2023 |
|---|---|
| Mobile Services | 54.3 |
| Fixed Broadband | 22.7 |
| Enterprise Solutions | 18.5 |
Reliable Nationwide Network Coverage
Network infrastructure metrics:
- 4G/LTE Coverage: 92.5% of Indonesian population
- Fiber Optic Network: 256,000 kilometers
- Mobile Tower Installations: 186,432 towers
Affordable and Competitive Pricing Strategies
Pricing positioning across service segments:
| Service Type | Average Monthly Price (IDR) |
|---|---|
| Mobile Data Package | 85,000 |
| Home Broadband | 350,000 |
| Enterprise Connectivity | 2,500,000 |
Advanced Digital and Mobile Services
Digital service portfolio performance:
- Digital Payment Users: 12.5 million
- Mobile Banking Transactions: 3.2 billion annually
- Cloud Service Customers: 8,700 enterprise clients
Innovative Technological Offerings for Businesses and Consumers
Technology investment and innovation metrics:
| Innovation Category | Investment (IDR Billion) 2023 |
|---|---|
| 5G Infrastructure | 4,200 |
| AI and Machine Learning | 1,850 |
| Cybersecurity Solutions | 1,100 |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Customer Relationships
Multi-channel Customer Support Platforms
Telkom Indonesia operates 24/7 customer support channels with the following specifications:
| Support Channel | Contact Volume (Annual) | Resolution Rate |
|---|---|---|
| Call Center | 3,672,000 interactions | 92.4% |
| Online Chat | 1,845,000 interactions | 88.7% |
| Email Support | 624,000 interactions | 85.3% |
Digital Self-Service Portals
Digital platforms managed by Telkom Indonesia:
- MyTelkomsel App: 18.5 million active monthly users
- Web Self-Service Portal: 7.2 million registered accounts
- USSD Service: 12.3 million monthly transactions
Personalized Service Packages
Telkom Indonesia offers customized service packages with the following segmentation:
| Customer Segment | Number of Personalized Packages | Average Monthly Subscribers |
|---|---|---|
| Individual Consumers | 47 packages | 3.6 million |
| Corporate Clients | 22 packages | 1.2 million |
Loyalty Programs
Loyalty program metrics for Telkom Indonesia:
- Total loyalty program members: 8.9 million
- Annual loyalty program redemption rate: 62.3%
- Average loyalty points per customer: 3,450 points
Digital Customer Engagement
Digital touchpoint engagement statistics:
| Digital Platform | Monthly Active Users | Engagement Rate |
|---|---|---|
| Social Media Channels | 6.7 million | 73.2% |
| Mobile App Interactions | 4.3 million | 68.5% |
| Website Interactions | 3.9 million | 61.7% |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Channels
Official Website and Mobile Applications
Telkom Indonesia operates the official website www.telkom.co.id, which serves 189.9 million unique visitors annually. The company maintains multiple mobile applications:
- MyTelkomsel: 45.6 million active monthly users
- Telkomsel POIN: 22.3 million registered users
- Telkomsel Video: 15.7 million active users
Physical Retail Stores and Service Centers
| Location Type | Number of Outlets | Annual Customer Interactions |
|---|---|---|
| Telkomsel Outlets | 3,200 | 67.4 million |
| Customer Service Centers | 258 | 12.6 million |
Online Sales Platforms
Digital Sales Channels generate 37.5% of total telecommunications revenue, with key platforms including:
- Official e-commerce store: Rp 1.2 trillion annual sales
- Marketplace partnerships: 6 major platforms
- Digital payment integrations: 12 payment gateway partners
Authorized Reseller Networks
| Reseller Category | Number of Partners | Annual Sales Volume |
|---|---|---|
| Corporate Resellers | 1,456 | Rp 3.7 trillion |
| Small Business Resellers | 8,900 | Rp 1.5 trillion |
Customer Service Call Centers
Telkom Indonesia operates:
- 147 dedicated call center locations
- 4,200 customer service representatives
- Average annual call volume: 42.3 million interactions
- Average response time: 45 seconds
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Customer Segments
Individual Mobile and Internet Users
Total mobile subscribers: 171.5 million as of 2023
| Segment Characteristics | Market Size |
|---|---|
| Mobile Broadband Users | 93.4 million |
| Smartphone Penetration | 74.6% |
Small and Medium Enterprises
Total SME customers: 1.2 million
- Digital connectivity solutions
- Cloud services
- Enterprise communication packages
| Service Type | Market Penetration |
|---|---|
| Dedicated Internet Access | 65% of SME segment |
| Managed Network Services | 42% of SME segment |
Large Corporate Clients
Total corporate customers: 5,600
| Industry Vertical | Number of Clients |
|---|---|
| Banking and Finance | 1,200 |
| Manufacturing | 980 |
| Government and Public Sector | 750 |
Government Institutions
Total government contracts: 287
- National communication infrastructure
- Digital transformation projects
- Secure communication networks
Residential Telecommunications Consumers
Total fixed broadband subscribers: 8.4 million
| Service Type | Subscriber Count |
|---|---|
| Fiber Optic Home Internet | 5.2 million |
| Traditional DSL | 3.2 million |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Cost Structure
Network Infrastructure Maintenance
Annual network infrastructure maintenance costs for Telkom Indonesia in 2023: IDR 5.2 trillion
| Infrastructure Category | Annual Cost (IDR) |
|---|---|
| Fiber Optic Network Maintenance | 2.1 trillion |
| Mobile Network Infrastructure | 1.8 trillion |
| Data Center Maintenance | 1.3 trillion |
Technology Upgrade and Innovation Investments
Total technology investment for 2023: IDR 4.5 trillion
- 5G Network Expansion: IDR 1.7 trillion
- Cloud Computing Infrastructure: IDR 1.2 trillion
- Digital Transformation Initiatives: IDR 1.6 trillion
Employee Salaries and Training
Total personnel expenses in 2023: IDR 6.8 trillion
| Expense Category | Amount (IDR) |
|---|---|
| Base Salaries | 5.2 trillion |
| Training and Development | 350 billion |
| Employee Benefits | 1.25 trillion |
Marketing and Customer Acquisition Expenses
Total marketing expenditure in 2023: IDR 1.6 trillion
- Digital Marketing: IDR 650 billion
- Traditional Media Advertising: IDR 450 billion
- Customer Retention Programs: IDR 500 billion
Research and Development Expenditures
Total R&D investment in 2023: IDR 800 billion
| R&D Focus Area | Investment (IDR) |
|---|---|
| Telecommunications Technology | 350 billion |
| Digital Services Innovation | 250 billion |
| Artificial Intelligence Research | 200 billion |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Revenue Streams
Mobile Telephony Services
Revenue from mobile services in 2023: IDR 54.7 trillion
| Mobile Service Category | Revenue (IDR Trillion) |
|---|---|
| Prepaid Mobile Services | 32.4 |
| Postpaid Mobile Services | 22.3 |
Fixed-Line Communication
Fixed-line communication revenue in 2023: IDR 13.2 trillion
- Domestic fixed-line services: IDR 9.6 trillion
- International fixed-line services: IDR 3.6 trillion
Broadband Internet Subscriptions
Total broadband internet revenue: IDR 26.5 trillion in 2023
| Broadband Segment | Revenue (IDR Trillion) |
|---|---|
| Fiber Optic Broadband | 18.7 |
| Mobile Broadband | 7.8 |
Enterprise Telecommunications Solutions
Enterprise solutions revenue in 2023: IDR 15.3 trillion
- Cloud services: IDR 4.2 trillion
- Data center services: IDR 3.9 trillion
- Network integration: IDR 7.2 trillion
Digital Service Monetization
Digital services revenue in 2023: IDR 8.6 trillion
| Digital Service Category | Revenue (IDR Trillion) |
|---|---|
| Digital Financial Services | 3.4 |
| Digital Entertainment | 2.7 |
| Other Digital Services | 2.5 |
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