Mission Statement, Vision, & Core Values (2025) of Wolters Kluwer N.V.

An Overview of Wolters Kluwer N.V.

General Summary of Wolters Kluwer N.V.

Wolters Kluwer N.V. is a global leader in professional information services and solutions, founded in 1836 and headquartered in Alphen aan den Rijn, Netherlands. The company has evolved significantly from its origins in legal publishing to become a diversified information services provider.

The company operates through four major segments: Health, Tax & Accounting, Governance, Risk & Compliance, and Legal & Regulatory. Each segment offers a range of products and services designed to meet the specific needs of professionals in various industries.

As of 2024, Wolters Kluwer reported total sales of approximately €5.1 billion, driven by strong demand across its product lines. The company continues to leverage technology advancements, focusing on digital transformation to enhance customer experiences.

Company's Financial Performance in the Latest Financial Reports

In its latest financial report for Q1 2024, Wolters Kluwer achieved a record-breaking revenue of €1.3 billion, reflecting a growth of 10% year-over-year. The growth is primarily attributed to robust sales in its Health and Tax & Accounting segments, which reported increases of 12% and 15%, respectively.

The company’s operating profit for the same quarter was approximately €400 million, yielding an operating margin of 30%. This underscores the effective cost management and strategic pricing initiatives implemented across its operations.

Wolters Kluwer also highlighted significant growth in its subscription-based services, which contributed approximately 75% of total revenues, showcasing the effectiveness of its recurring revenue model.

Introduction to Company as a Leader in the Industry

Wolters Kluwer consistently ranks among the top information services companies globally, thanks to its comprehensive portfolio and commitment to innovation. The company has established a strong market presence, particularly in the Health and Tax & Accounting sectors, where it is recognized for its high-quality digital solutions.

The company's emphasis on R&D has resulted in advanced analytics and software solutions, positioning it as an indispensable partner for professionals in various fields. Investors and stakeholders are encouraged to explore the company’s unique market strategies and growth potential further below to understand why Wolters Kluwer remains a trusted leader in its industry.

Mission Statement of Wolters Kluwer N.V.

Wolters Kluwer N.V. Mission Statement

Wolters Kluwer N.V. operates under a clear mission statement that emphasizes its commitment to providing high-quality products and services across various sectors, including health, tax, accounting, governance, risk, and compliance. The mission statement serves as a strategic guide, reflecting the company’s dedication to innovation and customer service while ensuring sustainable growth.

Core Components of the Mission Statement

1. Commitment to Quality

Wolters Kluwer prioritizes the delivery of high-quality content and tools tailored to meet the unique needs of its clients. This commitment is evidenced by its rigorous product development process, which incorporates user feedback and adheres to industry best practices.

As of 2023, Wolters Kluwer reported a customer satisfaction score of 92% across its product lines, indicating strong alignment with customer expectations and needs.

2. Innovation in Services

The company fosters innovation through continuous investment in technology and research. In 2022, Wolters Kluwer invested approximately €380 million in research and development, marking an increase of 8% from the previous year.

New product launches, such as the integration of AI in their health solutions, reflect this focus on innovation. In 2023, AI-enhanced products accounted for 25% of total revenue.

3. Customer-Centric Approach

Wolters Kluwer emphasizes a customer-centric model, aiming to build lasting relationships by understanding and addressing the evolving needs of its clientele. This core value is supported by a dedicated customer support team, which has resolved 95% of inquiries within 24 hours, enhancing overall customer experience.

In a recent survey, 85% of clients noted that Wolters Kluwer's support team exceeded their expectations.

Vision Statement of Wolters Kluwer N.V.

Vision for Innovative Solutions

Wolters Kluwer aims to lead in the development of innovative solutions that empower professionals. In 2023, the company reported revenue of €5.1 billion, reflecting a growth of 6% compared to the previous year. This growth is attributed to the enhancement of digital services and tools that meet the evolving needs of professionals across various sectors.

Commitment to Sustainability

The company emphasizes sustainability in its vision. As part of its 2024 goals, Wolters Kluwer plans to achieve a 30% reduction in greenhouse gas emissions by 2030. The commitment is reflected in its score on the Dow Jones Sustainability Index, where it ranked in the top 10% for its industry in 2023.

Focus on Customer-Centricity

Wolters Kluwer prioritizes customer engagement and satisfaction. With a Net Promoter Score (NPS) of 72 in 2023, the company demonstrates high customer loyalty. It continues to invest in understanding customer needs and tailoring products accordingly, resulting in a 8% increase in customer retention rates year-over-year.

Global Reach and Market Expansion

The company has set a vision to expand its global footprint. As of 2023, Wolters Kluwer operates in over 40 countries, with notable growth in the Asia-Pacific region, which saw a revenue increase of 12%. The company's strategic acquisitions in emerging markets show its commitment to expanding its presence.

Investment in Technology and Innovation

Wolters Kluwer continues to invest heavily in technology, with an estimated €320 million allocated for research and development in 2024. This investment aims to enhance AI and machine learning capabilities within its product offerings, enabling smarter solutions for clients.

Workforce and Talent Development

Wolters Kluwer recognizes that its employees are crucial to achieving its vision. The company has committed to increasing diversity and inclusion metrics, aiming for a workforce that is at least 50% diverse by 2025. Employee engagement surveys conducted in 2023 indicated a 85% satisfaction rate, underscoring the company's focus on a positive work environment.

Core Values of Wolters Kluwer N.V.

Integrity

Integrity is a foundational value for Wolters Kluwer N.V., driving ethical behavior and decision-making throughout the organization. This value is reflected in their commitment to transparency and accountability.

In 2023, Wolters Kluwer reported a compliance rate of 99% in their internal audits, indicating a strong adherence to corporate governance regulations. The company has implemented various training programs on ethics and compliance, with over 5,000 employees trained in 2023 alone, emphasizing the importance of this core value throughout its workforce.

Collaboration

Collaboration is vital to Wolters Kluwer’s success, promoting teamwork and partnership both internally and externally. The company fosters a collaborative culture through various initiatives and platforms.

In 2023, Wolters Kluwer launched a new collaborative software tool, which increased project completion rate by 25%. They also reported that cross-functional teams were responsible for 40% of new product innovations, showcasing the impact of collaborative efforts on their overall growth.

Customer Focus

Customer focus drives Wolters Kluwer's commitment to providing exceptional service and value. Understanding customer needs and delivering timely solutions is at the heart of their operations.

In 2023, the company achieved a customer satisfaction score of 93%, indicating strong performance in meeting client expectations. Additionally, Wolters Kluwer invested over €200 million in technology and product development to enhance user experience and value delivery to clients.

Innovation

Innovation is integral to Wolters Kluwer's identity, enabling the company to stay ahead in a rapidly changing market. The focus on innovation ensures the delivery of cutting-edge solutions.

As of 2023, wolters Kluwer has increased its R&D expenditure by 15%, amounting to approximately €300 million. This investment has resulted in the launch of over 100 new products and enhancements, reinforcing their position as a leader in information services.

Diversity and Inclusion

Diversity and inclusion are essential values that promote a vibrant and innovative work environment at Wolters Kluwer. The company believes that a diverse workforce drives better business outcomes.

In 2023, Wolters Kluwer reported that 47% of their leadership positions were held by women, exceeding industry standards. The organization has initiatives in place that support various minority groups, with a target of increasing diversity in hiring by 20% by 2025.