Artesian Resources Corporation (ARTNA) Business Model Canvas

Artesian Resources Corporation (ARTNA): Business Model Canvas [Jan-2025 Updated]

US | Utilities | Regulated Water | NASDAQ
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Dive into the intricate world of water utility management with Artesian Resources Corporation (ARTNA), a Delaware-based water service provider that transforms complex infrastructure and community needs into a seamless, sustainable water delivery system. By meticulously balancing technological innovation, regulatory compliance, and customer-centric services, ARTNA has crafted a sophisticated business model that ensures reliable water solutions for residential, commercial, and municipal clients across its strategic service territory.


Artesian Resources Corporation (ARTNA) - Business Model: Key Partnerships

Municipal Water Authorities in Delaware

Artesian Resources Corporation collaborates with multiple municipal water authorities in Delaware, serving approximately 98,500 customers across New Castle, Kent, and Sussex counties.

Municipal Partner Service Area Partnership Duration
City of Newark Water Department New Castle County Long-term agreement
Delaware City Water Authority New Castle County Ongoing partnership

Engineering and Construction Firms

Artesian Resources maintains strategic partnerships with engineering and construction firms to support infrastructure development.

  • Pennoni Associates Inc.
  • AECOM
  • Jacobs Engineering Group

Environmental Regulatory Agencies

Compliance and collaboration with key environmental regulatory bodies is critical for Artesian Resources.

Agency Regulatory Scope Compliance Status
Delaware Department of Natural Resources and Environmental Control Water Quality Monitoring Fully Compliant
Environmental Protection Agency Water Safety Standards Fully Compliant

Local Utility Infrastructure Providers

Artesian Resources collaborates with utility infrastructure providers to ensure robust service delivery.

  • Delmarva Power
  • Sussex Rural Electric Cooperative

Water Treatment Technology Suppliers

Strategic partnerships with advanced water treatment technology suppliers enable continuous infrastructure improvement.

Technology Supplier Technology Focus Implementation Year
Veolia Water Technologies Advanced Filtration Systems 2022
Xylem Inc. Water Monitoring Solutions 2023

Artesian Resources Corporation (ARTNA) - Business Model: Key Activities

Water Treatment and Distribution

Artesian Resources Corporation serves approximately 350,000 customers across Delaware. The company operates 3 water treatment facilities with a total treatment capacity of 30 million gallons per day.

Water Treatment Metric Quantity
Total Water Treatment Facilities 3
Daily Treatment Capacity 30 million gallons
Service Area Population 350,000

Infrastructure Maintenance

The company maintains an extensive water distribution network with significant infrastructure investments.

  • Total water main length: 1,650 miles
  • Annual infrastructure investment: $15.2 million
  • Number of water storage tanks: 22
  • Average age of infrastructure: 45 years

Customer Service and Billing

Artesian Resources operates a centralized customer service center handling approximately 180,000 annual customer interactions.

Customer Service Metric Annual Volume
Customer Interactions 180,000
Billing Transactions 420,000

Regulatory Compliance Management

The company dedicates significant resources to meeting state and federal water quality regulations.

  • Compliance staff: 12 full-time professionals
  • Annual regulatory compliance budget: $2.3 million
  • Water quality testing frequency: 300 tests per month

Water Resource Development and Conservation

Artesian Resources invests in sustainable water resource management strategies.

Conservation Metric Details
Annual Conservation Investment $1.7 million
Water Source Wells 47
Groundwater Monitoring Sites 28

Artesian Resources Corporation (ARTNA) - Business Model: Key Resources

Water Distribution Network Infrastructure

Total water distribution network length: 1,500 miles

Infrastructure Component Quantity Value ($)
Water Mains 1,350 miles 87,525,000
Service Connections 60,000 42,000,000
Storage Tanks 22 15,400,000

Advanced Water Treatment Facilities

Total water treatment capacity: 30 million gallons per day

  • Number of treatment facilities: 6
  • Average facility age: 25 years
  • Total investment in treatment infrastructure: $95,000,000

Technical Expertise in Water Management

Employee Category Number of Employees Average Experience
Water Treatment Specialists 45 12 years
Engineers 35 15 years
Technical Support Staff 60 8 years

Geographic Service Territory in Delaware

Service area coverage: 14 counties in Delaware

  • Total service area population: 250,000
  • Residential connections: 55,000
  • Commercial connections: 5,000

Robust Customer Service Systems

Service Channel Annual Interactions Average Response Time
Phone Support 75,000 3 minutes
Online Portal 120,000 Instant
Mobile App 50,000 Instant

Artesian Resources Corporation (ARTNA) - Business Model: Value Propositions

Reliable Clean Water Supply

Serves approximately 125,000 customers across Delaware, covering New Castle, Kent, and Sussex counties. Operates 1,800 miles of water distribution infrastructure.

Water Service Metrics 2023 Data
Total Water Customers 125,000
Distribution Network Length 1,800 miles
Water Treatment Capacity 40 million gallons per day

Consistent Water Quality and Safety

Maintains 99.9% compliance with EPA drinking water standards. Conducts over 50,000 water quality tests annually.

  • Annual water quality tests: 50,000+
  • EPA compliance rate: 99.9%
  • Advanced water treatment technologies

Sustainable Water Resource Management

Invested $12.3 million in infrastructure improvements in 2023. Operates 25 groundwater wells and 3 surface water treatment plants.

Sustainability Investment 2023 Figures
Infrastructure Investment $12.3 million
Groundwater Wells 25
Surface Water Treatment Plants 3

Affordable Utility Services

Average residential water bill: $58.43 per month, which is 15% below national average utility rates.

  • Average monthly residential water bill: $58.43
  • Rates 15% below national utility average

Environmentally Responsible Water Solutions

Reduced water loss to 10.2% through advanced leak detection technologies. Implemented water conservation programs saving 2.5 million gallons annually.

Environmental Performance 2023 Metrics
Water Loss Percentage 10.2%
Annual Water Conservation 2.5 million gallons

Artesian Resources Corporation (ARTNA) - Business Model: Customer Relationships

Direct Customer Support Channels

Artesian Resources Corporation maintains customer support through multiple channels:

Support Channel Contact Method Availability Hours
Phone Support (302) 453-6400 Monday-Friday, 8:00 AM - 5:00 PM
Emergency Services 24/7 Emergency Line 24 Hours

Online Billing and Account Management

Digital service platforms include:

  • Online bill payment portal
  • Electronic billing statements
  • Mobile account access

Community Engagement Programs

Program Description Annual Investment
Water Conservation Education School and community workshops $75,000
Environmental Sustainability Initiatives Local environmental programs $50,000

Regular Water Quality Communication

Annual Water Quality Report Published: Detailed comprehensive report distributed to 50,000 customers

Emergency Response and Service Restoration

  • Average Service Restoration Time: 4.2 hours
  • Annual Emergency Response Budget: $250,000
  • Dedicated Emergency Response Team: 12 personnel

Artesian Resources Corporation (ARTNA) - Business Model: Channels

Online Website and Mobile Platforms

As of 2024, Artesian Resources Corporation maintains an online platform at www.artesianwater.com with customer account management capabilities. Web traffic statistics reveal approximately 125,000 unique monthly visitors to their digital platforms.

Digital Channel Monthly Engagement Metrics
Website Unique Visitors 125,000
Mobile App Downloads 42,500
Online Bill Pay Transactions 87,360 per month

Customer Service Call Centers

Artesian Resources operates customer service centers handling approximately 58,000 customer interactions monthly across telephone and digital communication channels.

Call Center Metrics Monthly Volume
Total Customer Interactions 58,000
Average Call Resolution Time 7.2 minutes
Customer Satisfaction Rating 4.6/5.0

Physical Billing and Payment Locations

Artesian Resources maintains 3 primary physical payment centers in Delaware, serving approximately 35,000 customer transactions annually.

  • Newark, DE - Primary Customer Service Center
  • Dover, DE - Secondary Payment Location
  • Wilmington, DE - Tertiary Service Center

Direct Mail Communications

The company sends approximately 98,500 physical billing statements and communication materials monthly.

Direct Mail Category Monthly Volume
Billing Statements 76,300
Customer Notices 22,200

Local Community Outreach Events

Artesian Resources conducts 24 community engagement events annually, reaching approximately 5,700 direct participants.

  • Water conservation workshops
  • Environmental education seminars
  • Community infrastructure presentations

Artesian Resources Corporation (ARTNA) - Business Model: Customer Segments

Residential Water Consumers

As of 2022, Artesian Resources Corporation serves approximately 98,000 residential customers across Delaware. The residential customer base is primarily concentrated in:

Service Area Number of Residential Customers
New Castle County 76,500
Kent County 15,200
Sussex County 6,300

Commercial Business Customers

Artesian Resources Corporation serves approximately 4,800 commercial business customers across Delaware.

Business Segment Number of Customers
Retail Businesses 2,100
Office Complexes 1,350
Industrial Facilities 850
Other Commercial Entities 500

Municipal and Government Entities

The company provides water services to 25 municipal and government customers in Delaware.

  • Municipalities: 12
  • Government Facilities: 13

Industrial Water Users

Artesian Resources Corporation serves 150 industrial water users with specialized water service requirements.

Industrial Sector Number of Customers
Manufacturing 85
Chemical Processing 35
Food Production 30

Agricultural Water Service Clients

Artesian Resources Corporation supports 45 agricultural water service clients in Delaware.

  • Crop Farms: 28
  • Livestock Operations: 12
  • Nursery and Greenhouse Facilities: 5

Artesian Resources Corporation (ARTNA) - Business Model: Cost Structure

Infrastructure Maintenance Expenses

For the fiscal year 2022, Artesian Resources Corporation reported infrastructure maintenance expenses of $8.2 million. The breakdown of infrastructure costs includes:

Infrastructure Category Annual Expense
Water Distribution System Maintenance $4.7 million
Pipeline Repair and Replacement $2.1 million
Storage Facility Upkeep $1.4 million

Water Treatment Operational Costs

Water treatment operational expenses for 2022 totaled $5.6 million, with the following key components:

  • Chemical Treatment Costs: $1.9 million
  • Energy Consumption for Treatment Processes: $2.3 million
  • Equipment Maintenance: $1.4 million

Regulatory Compliance Investments

Regulatory compliance investments in 2022 amounted to $3.5 million, including:

Compliance Area Investment Amount
Environmental Monitoring $1.2 million
Water Quality Testing $1.3 million
Regulatory Reporting $1.0 million

Employee Salaries and Benefits

Total employee compensation for 2022 was $12.4 million:

  • Base Salaries: $9.2 million
  • Health Insurance: $1.6 million
  • Retirement Benefits: $1.6 million

Technology and System Upgrades

Technology investments in 2022 reached $2.7 million, with the following allocations:

Technology Category Investment Amount
Digital Infrastructure $1.1 million
Monitoring Systems $0.8 million
Cybersecurity Enhancements $0.8 million

Artesian Resources Corporation (ARTNA) - Business Model: Revenue Streams

Residential Water Service Fees

For the fiscal year 2022, Artesian Resources Corporation reported $36.7 million in residential water service revenues.

Residential Customer Category Annual Revenue
Single Family Homes $24.3 million
Multi-Family Residential $12.4 million

Commercial Water Usage Charges

Commercial water service revenues totaled $18.5 million in 2022.

  • Industrial water usage: $7.2 million
  • Commercial business water service: $11.3 million

Infrastructure Connection Fees

Connection fees generated $3.2 million in revenue for 2022.

Connection Type Revenue
New Residential Connections $2.1 million
Commercial Connection Fees $1.1 million

Municipal Water Service Contracts

Municipal contracts contributed $8.6 million to total revenues in 2022.

Water Treatment Service Revenues

Water treatment services generated $2.4 million in additional revenue for 2022.


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