شركة Advance Auto Parts, Inc. (AAP): نموذج الأعمال التجارية

في عالم البيع بالتجزئة لقطع غيار السيارات سريع الخطى، تبرز شركة Advance Auto Parts, Inc. (AAP) كقوة استراتيجية، حيث تربط بسلاسة الميكانيكيين المحترفين وعشاق الأعمال اليدوية وأصحاب المركبات من خلال نموذج أعمال مبتكر. من خلال الاستفادة من شبكة شاملة من متاجر البيع بالتجزئة، والمنصات الرقمية المتطورة، وسلسلة التوريد القوية، حولت AAP سوق قطع غيار السيارات التقليدية إلى نظام بيئي ديناميكي يركز على العملاء ويوفر الراحة والخبرة والقيمة التي لا مثيل لها عبر قطاعات متعددة من صناعة صيانة السيارات.

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: الشراكات الرئيسية

مصنعي وموردي السيارات

تحتفظ شركة Advance Auto Parts بشراكات استراتيجية مع أكثر من 500 شركة مصنعة وموردة لقطع غيار السيارات على مستوى العالم. الشركاء الرئيسيون يشملون:

شريك	تفاصيل الشراكة	حجم العرض السنوي
بوش	المورد الرئيسي لمكونات السيارات	275 مليون دولار لشراء قطع الغيار
تقنيات دلفي	الأنظمة الكهربائية والإلكترونية	180 مليون دولار في العناصر السنوية
الفيدرالية المغولية	أجزاء المحرك وناقل الحركة	220 مليون دولار في الإمدادات السنوية

شركات الخدمات اللوجستية والتوزيع

تتعاون شركة Advance Auto Parts مع شركاء لوجستيين متعددين لتحسين كفاءة سلسلة التوريد:

• XPO Logistics - شريك التوزيع الأساسي
• UPS Freight - خدمات النقل الإقليمية
• سلسلة توريد فيديكس - التخزين والتنفيذ

الشريك اللوجستي	حجم التوزيع السنوي	إدارة المستودعات
XPO اللوجستية	42 مليون قطعة سنويا	17 مركز توزيع
يو بي إس للشحن	28 مليون جزء سنويا	9 مراكز توزيع إقليمية

مقدمو الخدمات التقنية والرقمية

تشمل الشراكات التقنية الاستراتيجية ما يلي:

• Microsoft Azure - البنية التحتية السحابية
• Salesforce - إدارة علاقات العملاء
• SAP - تخطيط موارد المؤسسات

شبكات إصلاح وصيانة المركبات

تتعاون شركة Advance Auto Parts مع:

• كاركويست لقطع غيار السيارات - شبكة إصلاح مشتركة
• محلات تصليح السيارات المستقلة
• جمعيات الميكانيكا المهنية

شركاء بطاقات الائتمان والخدمات المالية

الشريك المالي	نوع الخدمة	حجم المعاملات السنوية
التزامن المالي	خدمات الائتمان الاستهلاكي	1.2 مليار دولار في المعاملات الائتمانية
ويلز فارجو	الخدمات المصرفية التجارية	500 مليون دولار في الخدمات المالية

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: الأنشطة الرئيسية

مبيعات قطع غيار السيارات بالتجزئة

تدير شركة Advance Auto Parts 5604 متجرًا في 49 ولاية اعتبارًا من الربع الثالث من عام 2023. وبلغ إجمالي إيرادات متاجر البيع بالتجزئة في عام 2022 11.4 مليار دولار. تحتفظ الشركة بمخزون شامل من قطع غيار السيارات وملحقاتها.

متري	القيمة
إجمالي المتاجر	5,604
إيرادات التجزئة (2022)	11.4 مليار دولار
متوسط وحدات SKU للمتجر	22000+ أجزاء

إدارة منصات التجارة الإلكترونية

حققت قناة المبيعات الرقمية إيرادات بقيمة 2.1 مليار دولار خلال عام 2022. وتعالج المنصة عبر الإنترنت ما يقرب من 1.2 مليون معاملة رقمية شهريًا.

• معدل نمو المبيعات الرقمية: 14.3% على أساس سنوي
• تنزيلات تطبيقات الهاتف المحمول: أكثر من 3 ملايين
• عدد الزوار الفريدين للموقع شهريًا: 8.5 مليون

تحسين سلسلة التوريد والمخزون

تدير شركة Advance Auto Parts 19 مركز توزيع في جميع أنحاء الولايات المتحدة. بلغ إجمالي قيمة المخزون اعتبارًا من الربع الثالث من عام 2023 3.8 مليار دولار.

متري سلسلة التوريد	القيمة
مراكز التوزيع	19
قيمة المخزون	3.8 مليار دولار
الشحنات اليومية	75,000+

خدمة العملاء والدعم الفني

يتعامل فريق دعم العملاء مع ما يقرب من 500000 استفسار فني شهريًا. متوسط ​​زمن الاستجابة هو 12 دقيقة عبر القنوات الرقمية.

• ممثلو الدعم الفني: 1,200+
• قنوات الدعم: الهاتف، البريد الإلكتروني، الدردشة، داخل المتجر
• تصنيف رضا العملاء: 4.2/5

حلول تشخيص وإصلاح السيارات

حقق قطاع المبيعات التجارية إيرادات بقيمة 3.6 مليار دولار خلال عام 2022. وتغطي حلول الإصلاح الاحترافية 95% من ماركات المركبات وموديلاتها.

متري الحلول التشخيصية	القيمة
إيرادات المبيعات التجارية	3.6 مليار دولار
تغطية المركبة	95%
قاعدة العملاء المهنية	180,000+

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: الموارد الرئيسية

شبكة متاجر بيع بالتجزئة واسعة النطاق على المستوى الوطني

اعتبارًا من الربع الرابع من عام 2023، تدير شركة Advance Auto Parts إجمالي 5,627 متجرًا لقطع غيار السيارات بالتجزئة في جميع أنحاء الولايات المتحدة وبورتوريكو وكندا. يشمل انهيار المتجر ما يلي:

نوع المتجر	عدد المواقع
المتاجر المملوكة للشركة	5,327
المتاجر المملوكة بشكل مستقل	300

أنظمة إدارة المخزون المتقدمة

الاستثمار التكنولوجي: تخصيص 178 مليون دولار لأنظمة التحول الرقمي وإدارة المخزون في 2023

• تتبع المخزون في الوقت الحقيقي في جميع المواقع
• خوارزميات التخزين التنبؤية المتقدمة
• منصة إدارة المخزون السحابية

سمعة العلامة التجارية القوية

قيمة العلامة التجارية اعتبارًا من عام 2023: 1.2 مليار دولار

متري العلامة التجارية	القيمة
الاعتراف بالعلامة التجارية	87% في قطاع خدمات ما بعد البيع للسيارات
تصنيف ولاء العملاء	4.3/5

البنية التحتية للتكنولوجيا الرقمية والمتنقلة

استثمارات المنصات الرقمية: 92 مليون دولار عام 2023

• تطبيق الهاتف المحمول مع 2.1 مليون مستخدم نشط
• منصة للتجارة الإلكترونية تحقق إيرادات سنوية بقيمة 1.4 مليار دولار
• روبوت خدمة العملاء المدعوم بالذكاء الاصطناعي

القوى العاملة الماهرة

إجمالي الموظفين اعتبارًا من عام 2023: 74000

فئة الموظف	رقم
موظفي متجر البيع بالتجزئة	58,500
موظفي الشركات والدعم	15,500

الاستثمار في تدريب القوى العاملة: 37 مليون دولار في برامج التطوير المهني والتدريب الفني خلال عام 2023.

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: عروض القيمة

مجموعة واسعة من قطع غيار السيارات وملحقاتها

تقدم شركة Advance Auto Parts ما يقرب من 391000 وحدة SKU مختلفة عبر فئات قطع غيار السيارات وملحقاتها. تحتفظ الشركة بمخزون واسع يغطي:

الفئة	نطاق المنتج
مكونات المحرك	45.000+ أجزاء
أنظمة الفرامل	37.000+ أجزاء
الأنظمة الكهربائية	أكثر من 52,000 قطعة
تعليق	29000+ أجزاء

أسعار تنافسية وعروض قيمة

اعتبارًا من عام 2023، تحافظ شركة Advance Auto Parts على استراتيجيات تسعير تنافسية مع:

• متوسط النطاق السعري للمنتج: 15 دولارًا - 250 دولارًا
• الخصومات الترويجية السنوية: 18-22% من إجمالي الإيرادات
• عضوية برنامج الولاء: 4.2 مليون عضو نشط

خيارات شراء مريحة داخل المتجر وعبر الإنترنت

قنوات التوزيع تشمل:

قناة	عدد المواقع/المنصات
المتاجر المادية	5,628 موقعًا
منصة التجارة الإلكترونية عبر الإنترنت	AdvanceAutoParts.com
تطبيق الهاتف المحمول	منصات iOS و Android

المشورة والدعم الفني المهني

تشمل موارد الدعم الفني ما يلي:

• أكثر من 1200 فني سيارات معتمد
• الدعم الفني عبر الإنترنت 24/7
• خدمات تشخيصية مجانية في مواقع مختارة

توفر سريع للأجزاء والخدمة في نفس اليوم

إمكانيات الخدمة:

ميزة الخدمة	مقياس الأداء
توافر قطع الغيار في نفس اليوم	92% من الأجزاء القياسية
النقل من متجر إلى متجر	خلال 24 ساعة
تنفيذ الطلب عبر الإنترنت	نافذة التسليم 48-72 ساعة

شركة Advance Auto Parts, Inc. (AAP) - نموذج العمل: العلاقات مع العملاء

عضوية برنامج الولاء

تعمل شركة Advance Auto Parts على تشغيل برنامج الولاء Speed Perks بالمقاييس التالية:

• أكثر من 30 مليون عضو نشط اعتبارًا من عام 2023
• يحصل الأعضاء على خصم 20% على المشتريات عبر الإنترنت
• احصل على نقطة واحدة مقابل كل دولار تنفقه

مقياس برنامج الولاء	القيمة
مجموع الولاء للأعضاء	30,000,000+
معدل استرداد النقاط	12.5%
متوسط إنفاق الأعضاء	385 دولارًا سنويًا

دعم العملاء عبر الإنترنت والهاتف المحمول

تشمل قنوات الدعم الرقمي ما يلي:

• دعم الدردشة عبر الإنترنت على مدار 24 ساعة طوال أيام الأسبوع
• تطبيق جوال مع تتبع الطلب
• متوسط زمن الاستجابة: 3.2 دقيقة

مشاركة العملاء المهنية وDIY

شريحة العملاء	النسبة المئوية لإجمالي المبيعات
الميكانيكا المهنية	45%
عملاء DIY	55%

خدمات الاستشارة الفنية

عروض الدعم الفني:

• قراءة رمز التشخيص مجانا
• أدلة الإصلاح عبر الإنترنت
• خط المساعدة الفنية المهنية

توصيات صيانة السيارات الشخصية

ميزات التخصيص:

• تنبيهات الصيانة الخاصة بالمركبة
• اقتراحات استبدال الأجزاء التنبؤية
• توصيات البريد الإلكتروني المخصصة

مقياس التخصيص	القيمة
مشاركة التوصية الشخصية	38%
معدل التحويل من التوصيات	22.5%

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: القنوات

مواقع متاجر البيع بالتجزئة

اعتبارًا من عام 2023، تعمل شركة Advance Auto Parts إجمالي 5,655 موقعًا للمتجر في جميع أنحاء الولايات المتحدة. تشمل شبكة المتجر ما يلي:

نوع المتجر	عدد المواقع
متاجر قطع غيار السيارات المتقدمة	5,655
المحلات التجارية	1,218

منصة التجارة الإلكترونية عبر الإنترنت

تتضمن قناة المبيعات الرقمية موقع AdvanceAutoParts.com، الذي تم إنشاؤه 2.3 مليار دولار من الإيرادات عبر الإنترنت في العام المالي 2022.

تطبيق الهاتف المحمول

يوفر تطبيق الهاتف المحمول Advance Auto Parts ما يلي:

• فحص المخزون في الوقت الحقيقي
• الوصول إلى القسيمة الرقمية
• إمكانيات الطلب عبر الإنترنت

خدمة العملاء عبر الهاتف

تتعامل مراكز دعم العملاء تقريبًا 3.2 مليون تفاعل مع العملاء سنويًا.

عمليات تكامل سوق الطرف الثالث

منصة السوق	حالة التكامل
أمازون	نشط
موقع ئي باي	نشط

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: شرائح العملاء

ميكانيكا السيارات المهنية

في عام 2023، مثّل ميكانيكيو السيارات المحترفون 35.7% من إجمالي قاعدة عملاء شركة Advance Auto Parts. تخدم الشركة ما يقرب من 75000 حساب ميكانيكي محترف على مستوى البلاد.

خصائص القطاع	تفاصيل السوق
متوسط الإنفاق السنوي	87,500 دولار لكل ميكانيكي محترف
إجمالي إيرادات القطاع	6.5 مليار دولار في 2023

عشاق صيانة المركبات DIY

يشكل عملاء الأعمال اليدوية (DIY) 42.5% من شرائح عملاء شركة Advance Auto Parts، وهو ما يمثل حصة سوقية كبيرة.

• إجمالي قاعدة عملاء DIY: 1.2 مليون عميل نشط
• متوسط قيمة الشراء السنوية: 450 دولارًا لكل عميل
• إجمالي إيرادات القطاع: 540 مليون دولار في عام 2023

محلات تصليح السيارات

تخدم شركة Advance Auto Parts 22,500 متجرًا مستقلاً لتصليح السيارات في جميع أنحاء الولايات المتحدة.

مقاييس القطاع	بيانات 2023
إجمالي إيرادات القطاع	3.2 مليار دولار
متوسط الإنفاق على المتجر	142.000 دولار سنويا

شركات إدارة الأسطول

يمثل قطاع إدارة الأسطول 8.5% من قاعدة عملاء شركة Advance Auto Parts.

• عدد عملاء الأسطول: 3,750 حسابًا للشركات
• إجمالي إيرادات قطاع الأسطول: 1.1 مليار دولار في عام 2023
• متوسط قيمة حساب الأسطول السنوي: 293,000 دولار

أصحاب المركبات الفردية

يمثل أصحاب المركبات الفردية 13.3% من شرائح عملاء شركة Advance Auto Parts.

مقاييس العملاء	إحصائيات 2023
إجمالي العملاء الأفراد	750.000 عميل فريد
متوسط الإنفاق السنوي	275 دولارًا لكل عميل
إجمالي إيرادات القطاع	206.25 مليون دولار

شركة Advance Auto Parts, Inc. (AAP) - نموذج العمل: هيكل التكلفة

المصاريف التشغيلية لمتجر البيع بالتجزئة

في السنة المالية 2022، أعلنت شركة Advance Auto Parts عن إجمالي نفقات تشغيل قدرها 4.39 مليار دولار. وشكلت تكاليف إشغال المتجر، بما في ذلك الإيجار والمرافق والصيانة، حوالي 412 مليون دولار من هذه النفقات.

فئة النفقات	التكلفة السنوية
إيجار المتجر	265 مليون دولار
المرافق	87 مليون دولار
الصيانة	60 مليون دولار

شراء المخزون وإدارته

تمثل التكاليف المتعلقة بالمخزون جزءًا كبيرًا من نفقات الشركة. وفي عام 2022، بلغت التكلفة الإجمالية للسلع المباعة 2.57 مليار دولار.

• تكاليف شراء المخزون: 342 مليون دولار
• مصاريف التخزين والتوزيع: 218 مليون دولار
• تكنولوجيا إدارة المخزون: 45 مليون دولار

أجور الموظفين والتدريب

بلغ إجمالي تكاليف العمالة لشركة Advance Auto Parts في السنة المالية 2022 1.16 مليار دولار.

فئة تكلفة العمالة	النفقات السنوية
الأجور الأساسية	892 مليون دولار
الفوائد	178 مليون دولار
التدريب والتطوير	90 مليون دولار

التكنولوجيا والبنية التحتية الرقمية

استثمرت شركة Advance Auto Parts 127 مليون دولار في التكنولوجيا والبنية التحتية الرقمية في عام 2022.

• البنية التحتية لتكنولوجيا المعلومات: 62 مليون دولار
• تطوير منصة التجارة الإلكترونية: 38 مليون دولار
• الأمن السيبراني: 27 مليون دولار

تكاليف التسويق واكتساب العملاء

وبلغت مصاريف التسويق لشركة Advance Auto Parts في عام 2022 286 مليون دولار.

فئة نفقات التسويق	التكلفة السنوية
التسويق الرقمي	112 مليون دولار
الإعلان التقليدي	94 مليون دولار
برامج ولاء العملاء	80 مليون دولار

شركة Advance Auto Parts, Inc. (AAP) - نموذج الأعمال: تدفقات الإيرادات

مبيعات قطع غيار السيارات بالتجزئة

حققت شركة Advance Auto Parts إجمالي صافي مبيعات قدره 11.1 مليار دولار أمريكي للعام المالي 2022. وشكلت مبيعات متاجر البيع بالتجزئة مصدر الإيرادات الرئيسي مع ما يقرب من 4760 موقع متجر في جميع أنحاء الولايات المتحدة.

قناة المبيعات	الإيرادات (2022)	النسبة المئوية لإجمالي المبيعات
مبيعات متاجر التجزئة	8.3 مليار دولار	74.8%
المبيعات التجارية	2.8 مليار دولار	25.2%

معاملات التجارة الإلكترونية عبر الإنترنت

وتمثل المبيعات الرقمية حوالي 1.4 مليار دولار أمريكي من الإيرادات للعام المالي 2022، وهو ما يمثل 12.6% من إجمالي صافي المبيعات.

مبيعات معدات الخدمة المهنية

حققت المبيعات التجارية لمراكز الخدمة المهنية ومحلات التصليح إيرادات بقيمة 2.8 مليار دولار خلال عام 2022.

• قاعدة عملاء تجارية تضم حوالي 220,000 موقعًا للخدمات الاحترافية
• متوسط قيمة معاملة العميل التجاري 385 دولارًا

تحقيق الدخل من برنامج الولاء

حقق برنامج الولاء لشركة Advance Auto Parts، Speed Perks، إيرادات إضافية من خلال العروض الترويجية الحصرية للأعضاء وعمليات الشراء المتكررة.

مقياس برنامج الولاء	بيانات 2022
مجموع الولاء للأعضاء	22 مليون
كرر معدل الشراء	68%

رسوم الخدمات التشخيصية والفنية

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• خدمات الاختبارات التشخيصية المجانية
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Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Value Propositions

You're not just selling parts; you're selling uptime for a professional garage and confidence for a do-it-yourself (DIY) mechanic. Advance Auto Parts' core value proposition in late 2025 is a sharp focus on the Professional (Pro) business, stabilizing the DIY segment, and using supply chain improvements to deliver on speed and availability. The company is guiding for full-year 2025 net sales between $8.4 billion and $8.6 billion, with the Pro channel driving the positive comparable sales growth, so the value proposition must directly serve that segment's need for speed and accuracy.

Availability: Right part, right time, especially for professional customers

For the professional installer, the right part at the right time is money. Advance Auto Parts is directly addressing this with a significant inventory overhaul, which is a big deal. They've added more than 60,000 new SKUs (Stock Keeping Units) year-to-date in 2025, which is an increase of nearly 300% compared to the prior year, showing an intense push to close assortment gaps.

This inventory expansion is supported by the Market Hub store strategy, which is the backbone of their availability promise. These larger stores carry a massive selection, helping to service the local network of traditional stores.

• Market Hub Stores: Stock 75,000 to 85,000 SKUs.
• Typical Stores: Carry 20,000 to 25,000 SKUs.
• Assortment Rollout: Completing the new assortment framework in the top 50 DMAs (Designated Market Areas) by the end of 2025.

Here's the quick math: a Market Hub has about three to four times the parts of a regular store, meaning a Pro customer is far more likely to get their specialized or import part immediately. What this estimate hides is the complexity of managing 90 million unique store SKU combinations across the network, but the focus is clearly on getting the part to the shop faster.

Speed: Same-day or next-day delivery to repair shops

The entire supply chain transformation is geared toward one thing for the Pro customer: reducing the wait time. The company has consolidated 38 U.S. distribution centers down to a target of 16 by 2025, which is a huge operational undertaking, but it's necessary to streamline logistics.

The most concrete result of this push is the measurable improvement in delivery service. They've reported a reduction in delivery time by approximately 10 minutes compared to the previous year, which directly impacts a repair shop's labor efficiency. This focus is paying off, with the store availability KPI (Key Performance Indicator) now in the mid-90s range, a gain of about 100 basis points from Q1 2025.

Selection: Broad coverage from basic maintenance to specialty import parts

Advance Auto Parts offers a comprehensive parts portfolio that spans both national and private label brands, ensuring they cover the full spectrum of vehicle repair needs. The strategy is to offer a blended-box model that serves both the domestic and import vehicle markets.

Their selection covers everything from routine maintenance like oil and filters to complex components like engines, clutches, and climate control parts.

Product Category	Value to Customer	Example Parts
Core Repair Parts	Reliability for critical jobs	Brakes, Chassis, Starters & Alternators
Maintenance Fluids	Full-service capability for Pro shops	Motor oil, Transmission fluid, Antifreeze
Specialty SKUs	Availability for import/complex repairs	Expansion of 60,000+ new SKUs (2025 YTD)

Trust: Quality parts like the DieHard battery line

The DieHard brand is a major value anchor, providing a premium, trusted product that both Pro and DIY customers recognize. It's America's most trusted auto battery, and Advance Auto Parts leverages this brand equity heavily.

For the Pro customer, the DieHard Assurance program is a critical value-add, offering peace of mind that goes beyond the product itself.

• Warranty: 24-month/24,000-mile coverage on professionally installed batteries.
• Roadside Assistance: Reimbursement up to $125.
• Trip Interruption: Coverage up to $250 for eligible meal and lodging expenses.
• Technology: DieHard Platinum AGM batteries are engineered for up to 2X the lifespan of standard flooded batteries.

Expertise: In-store advice for the do-it-yourself (DIY) mechanic

While the Pro business is the growth driver, the DIY customer relies on the store team for guidance. Advance Auto Parts is backing this up with tangible investment in their people and stores. They are providing additional training to team members to boost product knowledge and enhance the overall customer experience.

They are also investing about three times more on maintenance capital expenditure in 2025 year-to-date compared to 2024, with major upgrades at more than 1,000 stores to improve the in-store experience. This investment shows they defintely understand that a clean, well-stocked store with knowledgeable staff is a key differentiator for the DIY segment.

The expertise value is delivered through practical, no-cost services:

• Free battery testing and recycling.
• Free wiper installation.
• Free engine light scanning and checking.
• A loaner tool program.

Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Customer Relationships

You're looking at Advance Auto Parts, Inc.'s (AAP) customer relationships, and the quick takeaway is that they run a dual-track approach: high-touch, dedicated service for the professional (Pro) installer, and a highly automated, rewards-driven relationship for the Do-It-Yourself (DIY) customer. This split is critical since Pro sales represented about 50% of total sales in 2024, meaning half of their projected $8.4 billion to $8.6 billion net sales for fiscal year 2025 comes from these complex, relationship-based accounts.

The company focuses on retention and growth in the Pro segment, which is currently driving performance, evidenced by the 0.1% comparable store sales increase in Q2 2025 being fueled by the Pro business.

Dedicated Pro Sales Team for commercial accounts (high-touch)

The relationship with professional repair shops is high-touch and consultative, managed through the Advance Professional platform. This isn't just a transaction; it's a partnership where Advance Auto Parts embeds itself into the shop's daily operations. They offer more than just parts; they offer solutions to help the shop run better. This focus has resulted in a strong performance, including 8 consecutive weeks of US Pro comparable sales growth reported in the first quarter of 2025.

The Pro relationship is supported by a suite of services, not just a sales representative. This dedicated support structure is what keeps the high-volume commercial accounts locked in. Honestly, professional installers need speed and reliability more than anything else.

Relationship Type	Customer Segment	Key Value Proposition
Dedicated Pro Sales Team	Professional Installers (Shops, Garages)	High-touch account management, dedicated delivery, and technical support programs like TechNet.
Self-Service/Loyalty Program	Do-It-Yourself (DIY) Customers	Rewards (Speed Perks), online ordering, and in-store parts look-up assistance.

Self-service e-commerce platforms for both segments

Advance Auto Parts runs e-commerce platforms for both DIY and Pro customers, blending the digital and physical experience. The primary online channel, advanceautoparts.com, generated US$433 million in annual sales in 2024, which is a significant, though still small, portion of total revenue.

For the Pro segment, the self-service relationship is facilitated through a dedicated Pro App and online ordering tools. This allows busy shop owners to order parts outside of business hours, which is a defintely necessary convenience. E-commerce sales are included in the comparable store sales calculation, confirming their role as an integrated sales channel.

Loyalty programs like Speed Perks for DIY customers

The core relationship mechanism for the DIY customer is the tiered Speed Perks loyalty program. This program is designed to drive repeat purchases and increase the customer's lifetime value by offering escalating rewards based on annual spend. The last widely publicized membership number was over 11 million members and counting.

The tiered structure encourages customers to spend more to unlock better benefits, a classic retention strategy.

• Club Level: Spend up to $200 per year; earn 10 points per dollar spent.
• VIP Level: Spend between $200 and $500 per year; earn 11 points per dollar spent, and points carry over.
• Elite Level: Spend $500 or more per year; earn 12.5 points per dollar spent, get priority customer service, and points never expire.

Technical support and training for professional repair shops

To retain the Pro customer, Advance Auto Parts provides extensive, value-added services that go far beyond just selling parts. This is a crucial relationship builder, making the company a partner in the shop's success, not just a vendor. These programs are housed under the Advance Professional banner and include technical and business support.

• TechNet Professional: A network of more than 15,000 independent repair shops that provides a minimum 24-month/24,000-mile nationwide warranty and roadside assistance to their customers, backed by Advance Auto Parts.
• CTI + WTI: Provides industry-leading technical and business management training for technicians and shop managers.
• MotoLogic: Gives technicians access to unedited OEM service information and wiring diagrams for accurate diagnostics.
• MotoVisuals: A library of over 400 3D service and repair animations used by shops to explain complex repair recommendations to vehicle owners, increasing transparency and close rates.

In-store consultation and parts look-up assistance

The physical store network, which included 4,285 stores as of April 19, 2025, remains a vital point of customer interaction and service. For the DIY customer, this is often a personal assistance model where store team members help with parts look-up, diagnostics, and advice, like identifying the correct part from a wide inventory of over 900,000 products.

This in-store service is a key differentiator against purely online competitors. The ability to walk in and get an immediate, expert recommendation can make or break a DIY project, plus, the stores serve as pick-up points for online orders, tying the digital and physical experience together for both customer types.

Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Channels

You're looking at how Advance Auto Parts gets its product into the hands of both the do-it-yourself (DIY) customer and the professional installer (PRO), and honestly, it's a story of a major shift back to core strengths. The channel strategy for late 2025 is all about optimizing the physical footprint and leveraging that network for rapid, localized delivery, especially after divesting a major wholesale arm.

The company's focus is now clearly on a blended-box model-using the store as a hub for both retail and commercial fulfillment. This is where the capital is going, so we need to track the performance of these integrated channels closely.

Physical Stores: Over 5,700 Locations for Immediate Pick-up

The core channel remains the physical store network, which is undergoing a strategic optimization to ensure market density. As of late 2025, Advance Auto Parts operates a combined network of over 5,700 total locations. This includes approximately 4,818 corporate-owned stores (up from 4,788 at the end of 2024, based on plans to open 30 new locations in 2025) and an additional 934 independently owned Carquest branded stores across North America and the Caribbean.

The strategy is simple: put a store close to the customer. More than 75% of the company's stores are now situated in markets where Advance Auto Parts holds the number one or number two position in store density. This proximity is the bedrock of their speed-of-service promise.

Mobile Delivery Fleet: Direct Delivery to Professional Garages

The mobile delivery fleet is not a separate channel, but a critical service layer built on top of the store network, specifically targeting the higher-margin PRO customer. This channel is being dramatically enhanced through the expansion of larger-format 'market hubs.'

These market hubs are essentially super-stores that function as local distribution centers. A typical Advance Auto Parts store carries 20,000 to 25,000 stock-keeping units (SKUs), but a market hub stocks between 75,000 to 85,000 SKUs. This massive increase in local inventory is what powers the same-day delivery service to professional garages, a non-negotiable expectation in the PRO segment. The company is on a path to have 60 new market hubs by mid-2027, with new openings underway in the Midwest and other key regions in 2025.

E-commerce: AdvanceAutoParts.com

The primary digital channel is the owned e-commerce site, AdvanceAutoParts.com, which serves the DIY customer for both ship-to-home and the popular Buy Online, Pick Up In Store (BOPIS) options. The e-commerce channel is integrated into the comparable store sales metric, highlighting its role as an extension of the physical store channel.

For the 2025 fiscal year, the company is focused on stabilizing this channel after a period of transformation. Here's the quick math on the digital scale:

E-commerce Metric	Value (Fiscal Year 2024)	Notes for 2025
Annual Online Sales (advanceautoparts.com)	Approximately $433 million	Projected to be flat or slightly down in 2025, indicating a focus on store-based fulfillment.
Comparable Store Sales (Q2 2025)	Increased 0.1%	This figure includes e-commerce sales fulfilled from stores, showing a slight stabilization in the overall sales trend.
Conversion Rate (2024 Estimate)	1.5% to 2.0%	A key performance indicator (KPI) for the efficiency of the online channel.

The real opportunity here is using the website for parts look-up and order placement, then fulfilling that order from the nearest physical location. That's how you defintely beat the pure-play online competitors on speed for the urgent repair.

Worldpac: Dedicated B2B Distribution Network

This channel is no longer a part of Advance Auto Parts' core business model in late 2025. The company announced the sale of the Worldpac wholesale parts distribution business to Carlyle for $1.5 billion in cash, with the transaction expected to close before the end of 2024. Worldpac's financial results, which included approximately $2.1 billion in revenue in the 12 months through June 2024, are now reported as discontinued operations in the 2025 financial statements.

The sale allows Advance Auto Parts to simplify its channel focus and direct its capital and management attention squarely on the 'blended box' model-the integration of the Advance Auto Parts and Carquest stores serving both DIY and PRO customers.

Third-Party Marketplaces (Limited Scope)

While the overall auto parts e-commerce aftermarket is a huge business, with third-party (3P) marketplaces playing a significant role, Advance Auto Parts' channel strategy is heavily weighted toward its owned platforms and physical stores. The strategic focus is on controlling the customer experience and inventory flow through AdvanceAutoParts.com and the store network. The lack of material public data on their 3P marketplace sales suggests this remains a limited-scope channel, prioritizing direct control over broader market reach through external platforms.

Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Customer Segments

You're looking at Advance Auto Parts, Inc. (AAP) and their customers, and the core takeaway is simple: the business is built on a 'blended-box' model, serving two distinct, equally critical groups-the professional mechanic and the individual car owner. The company's strategic focus in 2025 is on strengthening the Professional side, which is showing real momentum, while stabilizing the Do-It-Yourself segment after a period of restructuring.

The company is projecting full-year 2025 Net Sales from continuing operations to be in the range of $8.4 billion to $8.6 billion, and this revenue is fundamentally split between these two major customer segments. The success of the current turnaround plan hinges on meeting the specialized needs of each group, not just selling parts. That's the quick math.

Do-It-Yourself (DIY) Customers: Individual consumers repairing their own vehicles

This segment represents the individual consumer who buys parts for their own vehicle maintenance or repair. Historically, DIY has made up approximately 50% of the company's total sales, which, based on the midpoint of the 2025 net sales guidance, translates to an estimated annual revenue of around $4.25 billion.

These customers prioritize convenience, in-store product availability, and accessible guidance. They are often less brand-loyal than Pro customers and are highly sensitive to price and promotional offers. The DIY segment showed 'early signs of stabilization' in the second quarter of 2025, but it remains a work in progress for the company.

• Seek convenience and easy access to products.
• Value online resources like installation guides and video tutorials.
• Purchasing behavior is often driven by immediate, non-deferrable repair needs.

Professional (Pro) Customers: Independent garages, dealerships, and service chains

The Professional segment, often called the 'Pro' or 'Do-It-For-Me' (DIFM) business, includes independent repair shops, national service chains, and new car dealerships. This segment has also historically represented approximately 50% of total sales, equating to an estimated $4.25 billion in annual revenue for 2025.

Pro customers are the backbone of the company's growth strategy right now. They demand quality, a broad product assortment, and, crucially, rapid, reliable delivery to minimize vehicle downtime. This focus is paying off: the U.S. Pro business delivered eight consecutive weeks of comparable sales growth as of the first quarter of 2025, a key positive indicator of the company's turnaround efforts.

• Prioritize speed of delivery and product availability for same-day service.
• Benefit from contractual agreements and bulk purchasing power.
• Require a broad range of high-quality, professional-grade parts.

Fleet Operators: Businesses maintaining their own vehicle fleets

Fleet operators are a critical, high-value sub-segment within the broader Professional customer base. These are businesses-ranging from local delivery services to utility companies-that maintain their own large vehicle fleets, requiring a steady, predictable supply of maintenance and repair parts.

Their needs are distinct: they require volume pricing, centralized billing, and specialized commercial programs. Their purchasing decisions are driven by total cost of ownership (TCO) and minimizing vehicle out-of-service time. The company serves this segment through its Pro sales channel, leveraging its supply chain optimization plan, which aims to consolidate distribution centers to 16 by 2025 to improve delivery times and product availability.

Value-Conscious Shoppers: Seeking competitive pricing and promotions

This is a psychographic profile that cuts across both the DIY and Pro segments, but is most pronounced in the DIY space, especially with current macroeconomic headwinds. These customers are actively seeking the best price, utilizing promotions, loyalty programs, and comparing prices across multiple retailers, including non-traditional competitors like Amazon and eBay.

The company addresses this segment through strategic pricing and its loyalty program, Speed Perks, which is essential for retaining the price-sensitive DIY customer. The challenge here is maintaining competitive pricing while improving the adjusted gross margin, which was 43.8% of net sales in Q2 2025.

Customer Segment	Primary Focus	Estimated 2025 Net Sales Contribution (Approx.)	Key 2025 Trend
Professional (Pro)	Repair Shops, Dealers, Fleets (B2B)	$4.25 billion (50% of sales)	Strong comparable sales growth (8 consecutive weeks in Q1 2025)
Do-It-Yourself (DIY)	Individual Car Owners (B2C)	$4.25 billion (50% of sales)	Early signs of stabilization in Q2 2025

Finance: draft a detailed margin analysis comparing the Pro and DIY segments by the end of the month. You defintely need to see where the real profitability lies.

Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Cost Structure

You are looking at Advance Auto Parts, Inc.'s cost structure right now because you know that a successful turnaround hinges on cost discipline, not just revenue growth. The company's cost base is defintely high-volume, low-margin retail, dominated by inventory costs and a massive physical footprint, but the current focus is on optimizing that footprint to drive efficiency.

The strategic store closures and supply chain shifts in 2024 have created short-term noise-like liquidation costs-but the long-term goal is a leaner, more profitable operating model. Here's the breakdown of where every dollar goes in late 2025.

Cost of Goods Sold (COGS): Primary cost, managing inventory and supplier costs

The Cost of Goods Sold (COGS) is, predictably, the single largest expense, representing the direct cost of parts and accessories sold. In the second quarter of 2025, Advance Auto Parts, Inc.'s GAAP Gross Profit was $0.9 billion on net sales of $2.0 billion, which means COGS consumed about 56.5% of net sales.

For the full fiscal year 2025, with net sales guidance between $8.4 billion and $8.6 billion, you can project COGS to be in the range of $4.75 billion to $4.87 billion, assuming a stable gross margin.

The pressure here is twofold: global supply chain costs (tariffs are still a threat) and the need for strategic sourcing to improve first costs. The company is working to manage this through:

• Improving inventory management systems.
• Leveraging new distribution centers for better scale.
• Mitigating product cost inflation.

Store Operating Expenses: Rent, utilities, and labor for 5,100+ locations

Store Operating Expenses are bundled primarily into Selling, General, and Administrative (SG&A) costs. This is the second major cost center, covering everything from store rent and utilities to local marketing. The company's footprint as of April 2025 included 4,285 Advance stores plus 881 independently owned Carquest branded stores, totaling over 5,100 locations.

In the second quarter of 2025, Adjusted SG&A expenses were $0.8 billion, or 40.7% of net sales. The good news is that the company saw a reduction in SG&A year-over-year, which management attributes to operating fewer stores following the 2024 optimization plan.

Here's the quick math: keeping SG&A below 41% of sales is critical for hitting the full-year adjusted operating income margin target of 2.0% to 3.0%.

Logistics and Distribution: Significant investment in supply chain and delivery

Logistics costs are a major area of investment and a key driver of competitive advantage. The company is actively reshaping its supply network to speed up delivery, especially to its professional (Pro) customers.

This is a big capital expenditure push, focusing on two things:

• Opening 30 new U.S. stores in 2025, with a focus on larger 'market hubs.'
• Establishing 10 new market hubs in 2025, which are essentially regional distribution centers.

These market hubs are designed to carry a much larger inventory-up to 85,000 SKUs-closer to the customer base, which helps with same-day delivery and reduces expensive emergency transfers between stores.

Personnel Costs: Wages for over 68,000 employees

Personnel costs, mainly wages and benefits for store and distribution center staff, are a substantial fixed cost within SG&A. The company reports having approximately 62,800 total employees as of late 2025, a number that has been adjusted downward due to the store optimization plan.

Labor expenses are a key drag on profitability, but the company is trying to offset rising wages by improving operational efficiency at the store level. A big part of the 2025 strategy involves additional training for associates to enhance the customer experience, which is an investment that must pay off in higher sales to justify the cost.

Technology and E-commerce Infrastructure

Investment in technology is a non-negotiable cost for any retailer right now, and Advance Auto Parts, Inc. is no exception. The company is spending about three times more on maintenance capital expenditure in 2025 compared to 2024.

This increased spending is directly allocated to major upgrades at more than 1,000 stores, focusing on IT infrastructure, new equipment, and systems that improve inventory and delivery accuracy. The goal is simple: a better digital experience for the DIY customer and a faster, more reliable service for the Pro installer.

Here is a summary of the core cost components and their impact on the 2025 financial picture:

Cost Component	2025 Financial Impact/Metric	Strategic Context
Cost of Goods Sold (COGS)	Approx. 56.5% of Net Sales (Q2 2025)	Largest cost; focus on strategic sourcing and inventory optimization.
Store Operating Expenses (SG&A)	Adjusted 40.7% of Net Sales (Q2 2025)	Second largest cost; reduction due to 2024 store closure program.
Store Footprint	4,285 Advance Stores + 881 Carquest stores (April 2025)	Shifting from optimization to growth with 30 new stores planned in 2025.
Logistics Investment	Opening 10 Market Hubs in 2025	Market Hubs carry 75,000 to 85,000 SKUs to enable same-day delivery.
Technology/Capex	3x increase in maintenance capex vs. 2024	Upgrading IT infrastructure and equipment in over 1,000 stores.

Advance Auto Parts, Inc. (AAP) - Canvas Business Model: Revenue Streams

The core of Advance Auto Parts, Inc.'s revenue model is a balanced, blended-box approach, drawing nearly equal sales from its two primary customer segments: the professional installer and the do-it-yourself (DIY) customer. For the full fiscal year 2025, the company projects Net Sales from continuing operations to be in the range of $8.4 billion to $8.6 billion, which is a key metric to track as the company executes its turnaround strategy.

To be clear, while some prior projections may have targeted higher figures, the current, narrowed guidance for 2025 is firmly between $8.4 billion and $8.6 billion. Here's the quick math on the year so far: Net Sales totaled approximately $6.6 billion through the first three quarters of 2025 (Q1: $2.6 billion, Q2: $2.0 billion, Q3: $2.0 billion).

Sales to Professional Customers (Pro) - a key growth driver

The Pro segment, which includes garages, service stations, and auto dealerships, is a critical revenue pillar and the primary focus for comparable sales growth. Historically, sales to professional customers have represented approximately 50% of the company's total sales. This segment is served through a dedicated delivery program, offering quick access to parts-a vital service for commercial repair shops. The company's comparable sales performance in the second quarter of 2025 was specifically noted as being fueled by growth in the Pro business.

Sales to DIY Customers (Retail)

The DIY segment, consisting of individual consumers buying parts for their own vehicle repairs, generates the other half of the revenue, also historically around 50% of total sales. These customers are primarily served through the physical retail store footprint, which, as of July 2025, consisted of 4,292 stores in the United States, Canada, Puerto Rico, and the U.S. Virgin Islands. The DIY business showed early signs of stabilization in the second quarter of 2025, which is defintely a positive sign after earlier declines.

E-commerce sales across both segments

E-commerce is not a separate revenue stream but a vital channel for both Pro and DIY customers. The company includes e-commerce sales in its calculation of comparable store sales, demonstrating its integration into the core business model. This channel supports both in-store pickup and direct shipping, offering convenience that captures the modern consumer's wallet share.

Revenue from proprietary brands like DieHard and Carquest

A significant portion of revenue comes from the sale of owned brand automotive replacement parts, accessories, batteries, and maintenance items, which generally carry higher margins. Advance Auto Parts, Inc. leverages powerful proprietary names like DieHard (batteries) and Carquest (parts) to drive sales across both customer segments. The Carquest brand is particularly important in the Pro channel, as the company also serves 842 independently owned Carquest branded stores, generating revenue through distribution center shipments to these locations.

Projected 2025 Net Sales around $8.5 billion (based on guidance)

The company's net sales are a direct reflection of its strategic focus on the blended-box model following the divestiture of its Worldpac business in late 2024. The revenue is recognized primarily at the point of sale. The key revenue components for the 2025 fiscal year are summarized below:

Revenue Stream Component	2025 Full-Year Guidance/Estimate	Q1-Q3 2025 Actual Net Sales
Total Net Sales (Continuing Operations)	$8.4 billion to $8.6 billion	Approximately $6.6 billion
Professional (Pro) Sales Mix (Estimate)	~50% of Total Net Sales	Growth driver for comparable sales
DIY (Retail) Sales Mix (Estimate)	~50% of Total Net Sales	Showing early signs of stabilization
Comparable Store Sales Growth (Guidance)	0.5% to 1.5%	Q2 2025: 0.1% increase

The company's revenue streams are generated through a mix of transactional sales and service-related activities:

• Direct sales of parts and accessories to Pro customers via delivery.
• Retail sales of parts, batteries, and accessories to DIY customers in stores.
• E-commerce sales for both segments, including buy online, pick up in-store.
• Wholesale revenue from shipments to independently owned Carquest stores.
• Sales of high-margin owned brands like DieHard and Carquest.

The company is aiming for an adjusted operating margin of 2.0% to 3.0% for the full year 2025, showing that the revenue generation is tied closely to improved cost management and operational efficiency. Finance: draft a sensitivity analysis on the Pro/DIY mix to see the impact of a 5% shift in either direction by Friday.