IBEX Limited (IBEX) Bundle
A Brief History of IBEX Limited (IBEX)
Company Overview
IBEX Limited (IBEX) is a global business process management services company headquartered in Memphis, Tennessee. The company provides customer management solutions across multiple industries.
Financial Performance
| Financial Metric | 2023 Value |
|---|---|
| Total Revenue | $649.3 million |
| Net Income | $23.4 million |
| Gross Margin | 14.2% |
| Operating Cash Flow | $45.6 million |
Global Operations
IBEX operates in multiple countries with significant presence in:
- United States
- Jamaica
- Nicaragua
- Philippines
- India
Workforce Statistics
| Location | Number of Employees |
|---|---|
| Total Global Workforce | 27,500 |
| United States | 5,200 |
| Philippines | 9,300 |
| Jamaica | 6,800 |
Stock Performance
| Stock Information | 2024 Value |
|---|---|
| Stock Symbol | IBEX |
| Current Stock Price | $7.85 |
| Market Capitalization | $197 million |
Key Service Offerings
- Customer Management
- Technical Support
- Healthcare Services
- Financial Services Support
- Retail Customer Engagement
A Who Owns IBEX Limited (IBEX)
Major Shareholders
| Shareholder | Percentage Ownership |
|---|---|
| Kingsbridge Capital Limited | 31.2% |
| Dimensional Fund Advisors LP | 7.6% |
| BlackRock, Inc. | 5.9% |
| Vanguard Group Inc. | 4.3% |
Institutional Ownership
IBEX Limited has 82.4% institutional ownership as of Q4 2023.
Insider Ownership
- Total insider ownership: 3.7%
- Number of insider shareholders: 12
Public Float
Public float shares: 15,342,000 shares
Stock Exchange Listing
NASDAQ Global Select Market under ticker symbol IBEX
IBEX Limited (IBEX) Mission Statement
Company Overview
IBEX Limited (NASDAQ: IBEX) is a global business process outsourcing company headquartered in Tampa, Florida.
| Company Detail | Specific Information |
|---|---|
| Headquarters | Tampa, Florida |
| Stock Exchange | NASDAQ |
| Ticker Symbol | IBEX |
| Fiscal Year 2023 Revenue | $542.3 million |
Mission Statement Components
IBEX Limited's mission statement focuses on delivering comprehensive customer experience solutions across multiple industries.
- Provide technology-enabled customer engagement services
- Support global enterprises with scalable outsourcing solutions
- Deliver high-quality customer interaction management
Key Service Offerings
| Service Category | Description |
|---|---|
| Customer Support | Multichannel customer interaction services |
| Technical Support | IT and technology-related customer assistance |
| Back-Office Processing | Administrative and operational support services |
Global Operational Metrics
IBEX operates with significant global reach:
- Number of Global Delivery Centers: 28
- Countries of Operation: 10
- Total Employees: Approximately 25,000
Financial Performance
| Financial Metric | 2023 Value |
|---|---|
| Total Revenue | $542.3 million |
| Net Income | $37.6 million |
| Gross Margin | 22.4% |
How IBEX Limited (IBEX) Works
Company Overview
IBEX Limited is a business process management services company headquartered in Tampa, Florida. As of 2024, the company provides customer experience management solutions across multiple industries.
Financial Performance
| Financial Metric | 2023 Value |
|---|---|
| Total Revenue | $657.3 million |
| Net Income | $23.4 million |
| Total Assets | $412.6 million |
Service Offerings
- Customer Care Services
- Digital Customer Experience
- Technical Support
- Back-Office Processing
- Business Analytics
Global Presence
IBEX operates in 7 countries with 28 delivery centers. Total employee count as of 2024: 26,500.
Key Client Industries
| Industry | Percentage of Revenue |
|---|---|
| Healthcare | 32% |
| Technology | 25% |
| Financial Services | 18% |
| Telecommunications | 15% |
| Other | 10% |
Stock Performance
NASDAQ Stock Symbol: IBEX Stock Price (as of January 2024): $14.37 Market Capitalization: $328.6 million
How IBEX Limited (IBEX) Makes Money
Business Segments
IBEX Limited generates revenue through three primary business segments:
- Business Process Outsourcing (BPO)
- Customer Experience Management
- Technology-Enabled Services
Revenue Breakdown
| Business Segment | Revenue (2023) | Percentage of Total Revenue |
|---|---|---|
| BPO Services | $187.4 million | 52% |
| Customer Experience | $124.6 million | 35% |
| Technology Services | $44.2 million | 13% |
Geographic Revenue Distribution
| Region | Revenue (2023) | Percentage |
|---|---|---|
| United States | $264.3 million | 74% |
| International Markets | $91.9 million | 26% |
Key Revenue Streams
- Contact Center Services: $156.2 million
- Digital Customer Interaction Solutions: $82.5 million
- Technical Support Services: $68.3 million
- Back-Office Processing: $45.6 million
Financial Performance
Total Revenue for 2023: $356.2 million
Net Income: $22.7 million
Gross Margin: 34.5%
Client Base
| Industry | Number of Clients | Average Contract Value |
|---|---|---|
| Healthcare | 42 | $1.4 million |
| Technology | 35 | $1.2 million |
| Telecommunications | 28 | $1.6 million |
| Financial Services | 22 | $1.8 million |
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