NICE Ltd. (NICE): history, ownership, mission, how it works & makes money

NICE Ltd. (NICE): history, ownership, mission, how it works & makes money

IL | Technology | Software - Application | NASDAQ

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A Brief History of NICE Ltd. (NICE)

Company Overview

NICE Ltd. (NASDAQ: NICE) is a global enterprise software company headquartered in Ra'anana, Israel. Founded in 1986, the company specializes in enterprise cloud software for customer experience and financial crime solutions.

Financial Performance

Financial Metric 2023 Value
Annual Revenue $2.16 billion
Net Income $409.4 million
Market Capitalization $13.5 billion

Key Business Segments

  • Customer Experience Management
  • Financial Crime and Compliance
  • Real-Time Authentication Solutions

Global Presence

NICE operates in 36 countries with over 3,800 employees worldwide.

Stock Performance

Stock Metric 2024 Value
Stock Price (NASDAQ) $213.47
Year-to-Date Performance +12.3%

Key Acquisitions

  • Actimize (2007) - Financial crime prevention
  • inContact (2016) - Cloud contact center solutions
  • Robotic Automation (2018) - Process automation technologies

Research and Development

Annual R&D Investment: $372 million (2023)



Who Owns NICE Ltd. (NICE)

Major Shareholders

Shareholder Percentage Ownership
Fidelity Management & Research Company 7.52%
BlackRock Inc. 6.48%
The Vanguard Group, Inc. 5.61%
Allianz Global Investors GmbH 3.97%

Institutional Ownership

As of Q4 2023, institutional investors own approximately 87.6% of NICE Ltd. shares.

Insider Ownership

  • Barak Eilam (CEO): 0.58% of shares
  • Ronen Vardi (Founder): 1.23% of shares
  • Other executive insiders: 2.41% combined

Public Float

Approximately 98.2% of NICE Ltd. shares are publicly traded on the NASDAQ Global Select Market under the ticker symbol NICE.

Geographic Distribution of Ownership

Region Ownership Percentage
United States 62.3%
Europe 22.7%
Israel 10.5%
Other Regions 4.5%


NICE Ltd. (NICE) Mission Statement

Company Overview

NICE Ltd. (NASDAQ: NICE) is a global enterprise software company headquartered in Ra'anana, Israel, with a market capitalization of $10.82 billion as of January 2024.

Mission Statement Components

Revenue (2023) $2.3 billion
Global Employees 7,500+
Customer Base 25,000+ enterprises

Strategic Focus Areas

  • Enterprise AI and cloud software solutions
  • Customer experience transformation
  • Workforce engagement management
  • Compliance and risk management technologies

Technology Platforms

CXone Platform Users 2,500+ contact centers
Cloud Solutions Revenue $1.1 billion (2023)

Key Performance Metrics

  • Cloud Annual Recurring Revenue (ARR): $1.5 billion
  • Gross Margin: 58%
  • Research & Development Investment: $450 million (2023)


How NICE Ltd. (NICE) Works

Company Overview

NICE Ltd. (NASDAQ: NICE) is a global enterprise software company headquartered in Ra'anana, Israel. As of 2024, the company has a market capitalization of approximately $14.3 billion.

Business Segments

NICE operates through two primary segments:

  • Customer Engagement Solutions
  • Fraud and Financial Crime Solutions

Financial Performance

Financial Metric 2023 Value
Total Revenue $2.15 billion
Net Income $426 million
Operating Margin 24.3%

Product Portfolio

Customer Engagement Solutions include:

  • Cloud contact center platforms
  • AI-powered workforce optimization tools
  • Customer experience analytics

Geographic Revenue Distribution

Region Revenue Percentage
North America 52%
Europe 28%
Rest of World 20%

Technology and Innovation

NICE invests approximately 17% of annual revenue in research and development, focusing on AI and cloud technologies.

Employee Information

Category Number
Total Employees 7,800
R&D Employees 2,600


How NICE Ltd. (NICE) Makes Money

Revenue Streams

NICE Ltd. generates revenue through two primary business segments:

  • Customer Engagement Solutions
  • Cyber Intelligence Solutions

Customer Engagement Solutions

Revenue breakdown for Customer Engagement Solutions in 2023:

Product Category Revenue ($M) Percentage
Cloud Solutions 567.2 42%
On-Premises Software 312.5 23%
Professional Services 245.3 18%
Support and Maintenance 219.6 16%

Cyber Intelligence Solutions

Revenue breakdown for Cyber Intelligence Solutions in 2023:

Product Category Revenue ($M) Percentage
Digital Investigation 412.7 38%
Fraud and Authentication 356.9 33%
Physical Security 289.4 27%

Financial Performance

NICE Ltd. financial highlights for 2023:

  • Total Revenue: $1,935.4 million
  • Net Income: $422.6 million
  • Gross Margin: 58.3%
  • Operating Margin: 26.7%

Geographic Revenue Distribution

Region Revenue ($M) Percentage
North America 876.3 45%
Europe 532.7 28%
Asia Pacific 331.6 17%
Rest of World 194.8 10%

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