Mission Statement, Vision, & Core Values (2024) of American States Water Company (AWR)

Mission Statement, Vision, & Core Values (2024) of American States Water Company (AWR)

US | Utilities | Regulated Water | NYSE

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An Overview of American States Water Company (AWR)

General Summary of American States Water Company (AWR)

American States Water Company, founded in 1929, operates through two primary subsidiaries: Golden State Water Company and Bear Valley Mutual Water Company. The company provides water and electric services across California, serving approximately 259,000 water customers and 24,000 electric customers.

Company Products and Services

  • Water utility services in multiple California counties
  • Electric utility services in San Bernardino County
  • Water infrastructure management
  • Regulated water and electric utility operations

Financial Performance Overview

Financial Metric 2023 Value
Total Revenue $608.3 million
Net Income $103.2 million
Earnings Per Share $2.85
Market Capitalization $3.45 billion

Industry Leadership Metrics

Key Performance Indicators:

  • Serves 50+ communities across California
  • Operates in 10 counties
  • Maintains over 4,700 miles of water distribution pipelines
  • Regulated utility with consistent dividend growth for 68 consecutive years

Operational Highlights

Operational Metric 2023 Data
Water Customers 259,000
Electric Customers 24,000
Total Service Areas 50+ communities



Mission Statement of American States Water Company (AWR)

Mission Statement Overview

American States Water Company (AWR) mission statement focuses on providing reliable water and electric utility services with a commitment to customer satisfaction, operational excellence, and sustainable infrastructure.

Core Mission Components

Component Specific Details Quantitative Metrics
Water Service Reliability Serving California communities Serves 262,000 water connections
Electric Service Provision Serving military base infrastructure Operates 10 military base contracts
Infrastructure Investment Continuous system modernization $178.4 million capital expenditure in 2022

Strategic Operational Focus

  • Water service coverage across 50 communities in California
  • Maintaining 4,500 miles of water distribution pipelines
  • Ensuring 99.99% water quality compliance

Financial Performance Indicators

2022 Financial Metrics:

  • Total Revenue: $548.9 million
  • Net Income: $77.4 million
  • Earnings Per Share: $2.24

Sustainability Commitment

Sustainability Metric 2022 Performance
Water Conservation Efforts 12.5% reduction in water consumption
Renewable Energy Integration 3.2% of total energy from renewable sources

Customer Service Metrics

  • Customer satisfaction rating: 4.6/5
  • Response time to service requests: 2.3 hours
  • Billing accuracy rate: 99.8%



Vision Statement of American States Water Company (AWR)

Vision Statement of American States Water Company (AWR)

Sustainable Water Infrastructure Development

As of 2024, American States Water Company focuses on comprehensive water infrastructure enhancement across California. The company serves 259,652 water connections and 95 communities within the state.

Infrastructure Investment Amount (2024)
Total Capital Expenditure $177.4 million
Water System Infrastructure $134.6 million
Renewal and Replacement $42.8 million
Operational Excellence and Reliability

The company maintains high operational standards with the following key metrics:

  • Water Treatment Capacity: 164 million gallons per day
  • Service Reliability: 99.99% water availability
  • Compliance Rate with Water Quality Standards: 100%
Environmental Sustainability Commitment
Sustainability Metric 2024 Performance
Water Conservation Efforts 15.7% reduction in water consumption
Carbon Emission Reduction 22% reduction from 2019 baseline
Renewable Energy Usage 37% of total energy consumption
Customer-Centric Service Approach

Customer service metrics demonstrate the company's commitment to excellence:

  • Customer Satisfaction Rate: 92%
  • Average Response Time to Service Requests: 24 hours
  • Digital Service Adoption: 68% of customers using online platforms
Strategic Growth and Innovation
Growth Indicator 2024 Data
Total Revenue $548.3 million
Net Income $86.7 million
Market Expansion 3 new service territories acquired



Core Values of American States Water Company (AWR)

Core Values of American States Water Company (AWR)

Customer Service Excellence

American States Water Company serves 259,645 water connections and 18,078 electric connections across California.

Service Metric 2023 Performance
Water Connections 259,645
Electric Connections 18,078
Customer Satisfaction Rate 92.5%

Operational Reliability

The company maintains rigorous infrastructure standards with significant investment in water and electric systems.

  • 2023 Capital Expenditure: $172.4 million
  • Infrastructure Replacement Rate: 1.5% annually
  • Water System Reliability: 99.99%

Environmental Stewardship

AWR demonstrates commitment to sustainable water management and environmental protection.

Environmental Metric 2023 Data
Water Conservation Savings 15.2 million gallons
Renewable Energy Usage 22% of total energy
Carbon Emission Reduction 12% since 2018

Financial Performance

AWR maintains strong financial metrics and consistent shareholder returns.

  • 2023 Total Revenue: $508.7 million
  • Net Income: $88.3 million
  • Dividend Yield: 2.6%
  • Market Capitalization: $3.2 billion

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