Mission Statement, Vision, & Core Values of Banco Santander-Chile (BSAC)

Are you curious about what drives one of Chile's largest banks? Have you ever wondered how a financial institution defines its purpose and values? Let's delve into the mission, vision, and core values of Banco Santander-Chile (BSAC), a key player in Chile's financial landscape, boasting total assets of Ch$70,857,888 million (approximately US$81.0 billion) and a net income attributable to shareholders of $858 billion ($4.55 per share and US$1.83 per ADR) as of December 31, 2024. Discover how these guiding principles shape its operations and contribute to its impressive 20.2% ROAE for 2024.

Banco Santander-Chile (BSAC) An Overview of

Banco Santander-Chile (BSAC), established in 1978, stands as the largest bank in Chile. Originating from the merger of Banco Santander and Banco O'Higgins, it delivers a broad spectrum of financial solutions. These encompass retail banking, serving individuals with everyday financial needs; commercial banking, catering to small and medium-sized enterprises (SMEs); corporate and investment banking, designed for larger corporations and institutional investors; and treasury services, managing financial risks and providing specialized financial products. As of April 2025, Banco Santander-Chile continues to solidify its market presence through its extensive service offerings and strategic initiatives.

In 2024, Banco Santander-Chile demonstrated robust financial performance. The bank reported a net income of CLP 742.647 billion, marking a 17.7% increase compared to the previous year. This growth was supported by a 14.6% expansion in the loan portfolio and a 10.4% increase in deposits. Notably, revenues from digital channels surged by 25%, reflecting the bank's successful adoption of digital technologies. Additionally, the cost-to-income ratio improved to 42.5%, highlighting enhanced operational efficiency. These figures underscore Banco Santander-Chile's strong financial health and its ability to capitalize on market opportunities.

Banco Santander-Chile has established itself as a leader in the Chilean financial industry, distinguished by its comprehensive suite of financial products and services, and its robust financial performance. To gain a deeper understanding of the factors driving the bank's success, explore: Exploring Banco Santander-Chile (BSAC) Investor Profile: Who’s Buying and Why?

Banco Santander-Chile (BSAC) Mission Statement

Banco Santander-Chile's mission is to contribute to the progress of people and businesses. This overarching goal is supported by a commitment to responsible and sustainable banking practices. The bank focuses on building lasting relationships with its customers, employees, shareholders, and the community. You can learn more about Banco Santander-Chile at: Banco Santander-Chile (BSAC): History, Ownership, Mission, How It Works & Makes Money.

Banco Santander-Chile's mission statement is composed of several core components:

• Contributing to the progress of people.
• Contributing to the progress of businesses.
• Commitment to responsible and sustainable banking practices.

These components drive the bank's strategic initiatives and daily operations.

Contributing to the Progress of People

Banco Santander-Chile aims to improve the financial well-being of individuals through a variety of products and services. This includes providing access to banking solutions, promoting financial literacy, and supporting community development programs. For example, the bank offers tailored financial advice to help customers achieve their personal financial goals, such as buying a home, saving for retirement, or funding education.

Banco Santander-Chile offers various programs and initiatives aimed at supporting individuals:

• Financial Education Programs: These programs provide individuals with the knowledge and skills necessary to make informed financial decisions.
• Access to Credit: Banco Santander-Chile offers a range of credit products designed to meet the diverse needs of its customers, from personal loans to mortgages.
• Community Support: The bank actively participates in community development programs, supporting initiatives that promote education, health, and social inclusion.

Contributing to the Progress of Businesses

Banco Santander-Chile supports businesses of all sizes, from small startups to large corporations, by providing them with the financial tools and resources they need to grow and succeed. The bank offers a comprehensive suite of products and services, including loans, lines of credit, transaction banking, and investment solutions. Additionally, Banco Santander-Chile provides advisory services to help businesses optimize their financial strategies and navigate complex market conditions.

Banco Santander-Chile supports businesses through:

• Loans and Credit Lines: Providing businesses with the capital they need to invest in growth and expansion.
• Transaction Banking: Offering efficient and reliable payment and collection services to facilitate day-to-day operations.
• Investment Solutions: Helping businesses manage their surplus funds and achieve their long-term financial objectives.

Commitment to Responsible and Sustainable Banking Practices

Banco Santander-Chile is committed to conducting its business in a responsible and sustainable manner. This includes integrating environmental, social, and governance (ESG) factors into its decision-making processes, promoting ethical behavior, and supporting initiatives that address social and environmental challenges. The bank's sustainability strategy focuses on areas such as climate change, financial inclusion, and responsible lending.

Banco Santander-Chile's commitment to responsible and sustainable banking practices is demonstrated through:

• ESG Integration: Incorporating environmental, social, and governance factors into its lending and investment decisions.
• Ethical Conduct: Adhering to the highest standards of ethical behavior in all its operations.
• Social and Environmental Initiatives: Supporting programs that address social and environmental challenges, such as climate change and financial exclusion.

Banco Santander-Chile (BSAC) Vision Statement

Banco Santander-Chile (BSAC) operates with a clearly defined mission, vision, and set of core values that guide its strategic objectives and daily operations. These elements reflect the bank's commitment to sustainable growth, customer satisfaction, and contribution to the economic development of Chile. As of April 2025, these guiding principles remain central to BSAC's approach to navigating the evolving financial landscape.

Banco Santander-Chile's mission is to contribute to the progress of people and businesses. This commitment is reflected in their focus on customer satisfaction, sustainable and inclusive development, and creating value for shareholders. The bank aims to achieve this by offering a wide range of financial products and services tailored to meet the diverse needs of its customers, from individuals to large corporations.

In 2024, Banco Santander-Chile reported a net income attributable to shareholders of CLP 753,044 million, showcasing its ability to deliver value while pursuing its mission. This financial performance underscores the bank's commitment to sustainable growth and its role in supporting the financial well-being of its customers and the broader economy.

The vision of Banco Santander-Chile is to be the best bank for its customers, employees, shareholders, and society. This aspiration drives the bank to continuously improve its services, foster a positive work environment, deliver strong financial results, and contribute to the social and economic development of Chile. BSAC's vision encompasses a holistic approach to banking, recognizing the interconnectedness of its various stakeholders.

Banco Santander-Chile's dedication to its vision is evident in its strategic initiatives and financial performance. For instance, the bank's total assets reached CLP 73,551,444 million in 2024, reflecting its strong market position and its ability to attract and retain customers. This growth is a testament to the bank's commitment to providing value to its customers and shareholders alike.

Here are key components of BSAC's vision:

• Customer Focus: Striving to exceed customer expectations by offering innovative and personalized financial solutions.
• Employee Engagement: Creating a workplace where employees feel valued, motivated, and empowered to contribute their best.
• Shareholder Value: Delivering consistent and sustainable returns to shareholders through responsible financial management.
• Social Responsibility: Contributing to the well-being of society through various initiatives and ethical business practices.

Banco Santander-Chile's core values underpin its culture and guide the behavior of its employees. These values include:

• Integrity: Upholding the highest ethical standards in all interactions and decisions.
• Customer Focus: Putting the customer at the center of everything the bank does.
• Teamwork: Collaborating effectively to achieve common goals.
• Innovation: Continuously seeking new and better ways to serve customers and improve operations.
• Responsibility: Taking ownership of actions and decisions and being accountable for results.

These values are not merely aspirational; they are embedded in the bank's policies, procedures, and training programs. For example, Banco Santander-Chile's commitment to integrity is reflected in its robust risk management framework and its adherence to regulatory requirements. The bank's dedication to customer focus is evident in its ongoing investments in digital channels and personalized service offerings.

Banco Santander-Chile's mission, vision, and core values provide a clear roadmap for its future growth and success. By staying true to these guiding principles, the bank is well-positioned to navigate the challenges and opportunities of the ever-changing financial landscape and to continue delivering value to its customers, employees, shareholders, and society.

To gain more insight into the investors of Banco Santander-Chile, explore this resource: Exploring Banco Santander-Chile (BSAC) Investor Profile: Who’s Buying and Why?

Banco Santander-Chile (BSAC) Core Values of

Banco Santander-Chile operates with a clearly defined set of core values that guide its operations, strategic decisions, and interactions with stakeholders. These values reflect the bank's commitment to ethical conduct, customer satisfaction, and sustainable growth. The core values are deeply embedded in the bank's culture and are essential for maintaining its reputation and long-term success. More details about the bank’s background can be found at: Banco Santander-Chile (BSAC): History, Ownership, Mission, How It Works & Makes Money

Integrity

Integrity is a cornerstone of Banco Santander-Chile’s operations. The bank emphasizes transparency, honesty, and ethical behavior in all its dealings. This commitment is crucial for building trust with customers, shareholders, and the broader community. Integrity extends beyond mere compliance with laws and regulations; it involves adhering to the highest moral and ethical standards in every decision and action.

Banco Santander-Chile actively promotes ethical conduct through:

• Compliance Programs: Implementing robust compliance programs to prevent fraud, corruption, and other unethical practices.
• Employee Training: Providing regular training to employees on ethical conduct and compliance requirements.
• Whistleblower Protection: Establishing mechanisms for employees to report unethical behavior without fear of retaliation.

Customer Focus

Banco Santander-Chile places a high priority on understanding and meeting the needs of its customers. This involves providing personalized services, innovative products, and convenient access channels. The bank aims to build long-term relationships with its customers by delivering exceptional value and exceeding their expectations.

Banco Santander-Chile demonstrates its customer focus through:

• Customer Service Initiatives: Investing in customer service training and technology to enhance the customer experience.
• Product Innovation: Developing new products and services that cater to the evolving needs of its diverse customer base.
• Feedback Mechanisms: Actively soliciting customer feedback to identify areas for improvement and innovation.

Teamwork

Banco Santander-Chile fosters a collaborative work environment where employees are encouraged to share ideas, support each other, and work together towards common goals. Teamwork is seen as essential for driving innovation, improving efficiency, and achieving superior results. The bank promotes open communication, mutual respect, and a sense of shared responsibility among its employees.

Banco Santander-Chile promotes teamwork through:

• Cross-Functional Teams: Forming teams with members from different departments to tackle complex challenges and projects.
• Team-Building Activities: Organizing activities that promote camaraderie, communication, and collaboration among employees.
• Recognition Programs: Recognizing and rewarding teams that demonstrate exceptional performance and teamwork.

Innovation

Banco Santander-Chile embraces innovation as a key driver of growth and competitiveness. The bank actively seeks out new ideas, technologies, and business models to improve its products, services, and processes. Innovation is not limited to technological advancements; it also includes creative solutions to customer needs and operational challenges.

Banco Santander-Chile encourages innovation through:

• Innovation Labs: Establishing dedicated spaces for experimentation and development of new ideas.
• Employee Innovation Programs: Encouraging employees to submit ideas for improvement and innovation.
• Strategic Partnerships: Collaborating with fintech companies and other organizations to explore new technologies and business models.

Social Responsibility

Banco Santander-Chile is committed to operating in a socially responsible manner, taking into account the environmental, social, and economic impacts of its activities. The bank supports initiatives that promote education, community development, and environmental sustainability. Social responsibility is seen as an integral part of the bank's long-term success and its contribution to society.

Banco Santander-Chile demonstrates its social responsibility through:

• Community Investment Programs: Supporting educational and social programs that benefit local communities.
• Environmental Initiatives: Implementing measures to reduce its environmental footprint and promote sustainable practices.
• Ethical Lending Practices: Adhering to responsible lending practices that protect consumers and promote financial inclusion.