Mission Statement, Vision, & Core Values of Commerce Bancshares, Inc. (CBSH)

Ever wondered what drives a financial institution like Commerce Bancshares, Inc. (CBSH) beyond the numbers? How does a company with $32.0 billion in assets and a history stretching back nearly 160 years maintain its course?

Understanding the mission, vision, and core values provides insight into the principles guiding its operations and strategic decisions. What exactly are these guiding principles, and how do they translate into the bank's day-to-day activities and long-term goals?

Commerce Bancshares, Inc. (CBSH) An Overview of

Commerce Bancshares, Inc. (CBSH) is a regional bank holding company offering a full suite of financial services. Founded in 1865, the company is headquartered in Kansas City, Missouri. As of April 2025, Commerce Bancshares operates a network of branches and ATMs across Missouri, Kansas, Illinois, Oklahoma, and Colorado.

Commerce Bancshares provides a wide array of products and services, including:

• Retail banking: Checking and savings accounts, mortgage and consumer loans, credit cards.
• Commercial banking: Lending, treasury management, and international services for businesses.
• Wealth management: Investment management, trust services, and financial planning.

In the fiscal year 2024, Commerce Bancshares reported strong financial performance. The company achieved record revenue, driven primarily by growth in its commercial lending and wealth management divisions. Net income available to common shareholders reached $487.4 million, or $4.08 per diluted share. Total loans increased to $17.9 billion, while total deposits reached $26.9 billion. Commerce Bancshares also maintained strong asset quality, with nonperforming assets representing just 0.27% of total assets.

Commerce Bancshares has demonstrated consistent growth and profitability. The company's diversified business model and focus on relationship banking have contributed to its success. Additionally, Commerce Bancshares has made strategic investments in technology and innovation to enhance the customer experience and improve operational efficiency.

Commerce Bancshares stands out as a leader in the financial services industry. To delve deeper into the factors behind its success, explore: Commerce Bancshares, Inc. (CBSH): History, Ownership, Mission, How It Works & Makes Money

Commerce Bancshares, Inc. (CBSH) Mission Statement

Commerce Bancshares, Inc. operates with a mission focused on remaining a strong, independent, and customer-focused bank. This mission is underpinned by a commitment to customer satisfaction, a strong financial foundation, and a culture of integrity. The mission guides the company's strategic decisions, ensuring alignment with its long-term goals.

Here are the core components of Commerce Bancshares' mission statement:

• Remaining Independent: Commerce Bancshares emphasizes its commitment to maintaining its independence. This allows the company to focus on the long-term interests of its customers and communities without being influenced by external pressures.
• Customer Focus: The company prioritizes its customers by striving to provide exceptional service and tailored financial solutions. This approach aims to build long-lasting relationships and foster customer loyalty.
• Financial Strength: Commerce Bancshares focuses on maintaining a solid financial foundation, which enables it to withstand economic uncertainties and continue supporting its customers and communities.

For more insights into Commerce Bancshares, Inc., explore: Commerce Bancshares, Inc. (CBSH): History, Ownership, Mission, How It Works & Makes Money

The mission statement reflects Commerce Bancshares' dedication to its stakeholders and its strategic vision for sustainable growth and success.

Commerce Bancshares, Inc. (CBSH) Vision Statement of

Commerce Bancshares, Inc. operates with a clear mission, vision, and a defined set of core values that guide its operations and strategic decisions. Understanding these elements provides insight into the bank's goals, its approach to achieving them, and the principles that shape its corporate culture. As of April 2025, these guiding statements reflect Commerce Bancshares' commitment to its customers, employees, and communities. For additional insights, explore Exploring Commerce Bancshares, Inc. (CBSH) Investor Profile: Who’s Buying and Why?.

Mission Statement

Commerce Bancshares, Inc.'s mission statement is centered around building enduring relationships through:

• Exceeding customer expectations.
• Creating a great place to work.
• Building shareholder value.

This mission focuses on a balanced approach, ensuring that the bank not only satisfies its customers but also cultivates a positive work environment for its employees and delivers value to its shareholders. In 2024, Commerce Bancshares reported total revenue of $1.5 billion, reflecting its commitment to building shareholder value through financial performance.

Vision Statement

The vision of Commerce Bancshares is to be the best bank for:

• Our customers.
• Our associates.
• Our communities.

This vision underscores the bank's ambition to excel in service and support for all stakeholders. Commerce Bancshares aims to be the preferred choice for customers seeking financial solutions, a top employer for individuals seeking career growth, and a responsible corporate citizen contributing to the prosperity of its communities. As of 2024, the bank's community investments totaled $12 million, demonstrating its commitment to community development.

Core Values

Commerce Bancshares, Inc. operates on a foundation of core values that define its culture and guide its actions:

• We build enduring relationships.
• We deliver exceptional customer service.
• We embrace a culture of mutual respect.
• We believe in the power of teamwork.
• We are committed to continuous improvement.
• We champion diversity and inclusion.
• We operate with integrity.

These values emphasize the importance of long-term relationships, superior service, and a respectful and inclusive work environment. The bank's commitment to continuous improvement ensures it remains adaptive and responsive to changing customer needs and market dynamics. In 2024, employee satisfaction rates were at 85%, reflecting the bank's dedication to fostering a positive and inclusive workplace.

Commerce Bancshares, Inc. (CBSH) Core Values of

Putting People First

Commerce Bancshares emphasizes the importance of its employees, customers, and communities. This commitment is reflected in various initiatives aimed at fostering a positive and inclusive environment.

Examples of putting people first include:

• Employee Development: Commerce Bancshares invests in training and development programs to help its employees grow and advance in their careers.
• Customer Service: The company prioritizes providing excellent customer service, with a focus on building long-term relationships.
• Community Involvement: Commerce Bancshares supports local communities through charitable giving, volunteerism, and sponsorships.

In 2024, Commerce Bancshares contributed over $2 million to various community organizations, demonstrating its commitment to social responsibility.

Integrity

Integrity is a cornerstone of Commerce Bancshares' corporate culture. The company is committed to conducting business ethically and transparently.

Examples of demonstrating integrity include:

• Ethical Conduct: Commerce Bancshares has a code of ethics that guides its employees in making ethical decisions.
• Compliance: The company is committed to complying with all applicable laws and regulations.
• Transparency: Commerce Bancshares is transparent in its financial reporting and other communications.

In 2024, Commerce Bancshares received an 'Outstanding' rating from its primary regulator for compliance with the Community Reinvestment Act (CRA), highlighting its commitment to serving the needs of its communities.

Innovation

Commerce Bancshares recognizes the importance of innovation in today's rapidly changing business environment. The company is committed to developing new products, services, and technologies to meet the evolving needs of its customers.

Examples of fostering innovation include:

• Technology Investments: Commerce Bancshares invests in new technologies to improve its products and services.
• New Product Development: The company is constantly developing new products and services to meet the needs of its customers.
• Process Improvement: Commerce Bancshares is committed to continuously improving its processes to enhance efficiency and effectiveness.

In 2024, Commerce Bancshares allocated over $50 million to technology investments, underscoring its dedication to staying at the forefront of innovation.

Learn more about Commerce Bancshares, Inc.'s financial health: Breaking Down Commerce Bancshares, Inc. (CBSH) Financial Health: Key Insights for Investors