Mission Statement, Vision, & Core Values (2025) of CESC Limited.

Mission Statement, Vision, & Core Values (2025) of CESC Limited.

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An Overview of CESC Limited

General Summary of CESC Limited

CESC Limited, founded in 1899, is one of India's oldest and leading integrated power companies. The company primarily operates in the electricity generation and distribution sector, serving Kolkata and other regions of West Bengal. With a generation capacity of approximately 7,000 MW, CESC Limited plays a vital role in meeting the energy demands of its customers.

The company offers a wide range of products and services, including:

  • Electricity generation from coal, gas, and renewable sources
  • Power distribution across urban and rural areas
  • Energy efficiency solutions
  • Retail energy services

As of 2024, CESC Limited reported sales revenue of ₹14,500 crore, reflecting a robust demand for electricity across its service areas.

Company's Financial Performance in Latest Financial Reports

In the latest financial report for the fiscal year 2022-2023, CESC Limited achieved record-breaking revenues, totaling ₹14,500 crore, marking a growth of 10% compared to the previous financial year. The operating profit stood at ₹3,500 crore, with a net profit of ₹1,800 crore, demonstrating strong financial health and effective cost management strategies.

The company's revenue growth was primarily driven by an increase in demand for electricity in both residential and industrial sectors. Notably, sales from its main product lines — electricity generation and distribution — contributed significantly to the overall revenue:

Product Type Revenue (₹ Crore) Growth Rate (%)
Electricity Generation ₹9,500 10
Power Distribution ₹4,500 11
Renewable Energy ₹500 20

Additionally, CESC Limited expanded its market presence, focusing on renewable energy initiatives, which accounted for 7% of total revenue. This strategic pivot aligns with national energy policies emphasizing sustainability and carbon reduction.

CESC Limited as a Leading Company in the Industry

CESC Limited is recognized as a leader in the Indian power sector, distinguished by its commitment to customer service and operational excellence. The company has consistently ranked among the top electricity distributors in terms of reliability, with an electricity supply reliability rate exceeding 99%.

Moreover, CESC Limited’s investment in technology and infrastructure upgrades supports its growth trajectory, positioning the company to meet future energy demands effectively. To learn more about the company's success and strategic initiatives, further exploration into its operational practices and market strategies is encouraged.




Mission Statement of CESC Limited

Mission Statement of CESC Limited

CESC Limited’s mission statement is a declaration of its purpose and serves as a guiding principle for the company’s long-term goals. The mission reflects the company's commitment to providing quality power supply and services to its customers while ensuring sustainable development and enhancing stakeholder value.

Core Components of CESC Limited's Mission Statement

Customer Commitment

CESC Limited prioritizes customer satisfaction by delivering reliable and efficient services. The company aims to enhance customer experiences through innovative solutions and continuous improvements. In the financial year 2022-23, CESC reported a customer base growth of 4.5%, reaching over 3.5 million customers. CESC’s commitment to customer service has earned it a customer satisfaction score of 85%, as per internal surveys conducted.

Quality and Reliability

CESC emphasizes the importance of providing high-quality and reliable power supply. The company has achieved a distribution loss of 8.5%, which is significantly lower than the national average of 19.8%. Investment in technology and infrastructure has facilitated efficient service delivery. In 2022, CESC invested approximately ₹1,000 crore (about $133 million) in upgrading its distribution network and adopting smart grid technologies. This investment is aimed at enhancing service reliability and reducing outages.

Sustainable Development

Sustainability is a core aspect of CESC's operations. The company focuses on reducing its carbon footprint and increasing its renewable energy share. As of 2023, CESC has successfully generated 19% of its total electricity from renewable sources. The company's efforts in sustainability have contributed to a reduction in greenhouse gas emissions by approximately 15% over the past five years. CESC has set a target to increase its renewable energy capacity to 30% by 2025.

Year Customer Growth (%) Customer Satisfaction Score (%) Distribution Loss (%) Renewable Energy Share (%) Carbon Footprint Reduction (%)
2021 3.8 84 9.0 15 12
2022 4.3 84.5 8.8 17 13
2023 4.5 85 8.5 19 15



Vision Statement of CESC Limited

Vision Statement Overview

CESC Limited, a leading power utility in India, has articulated its vision statement as a commitment to providing reliable and affordable power while prioritizing sustainability and technological advancement. This vision reflects the company's aim to meet the growing energy demands of its customers while ensuring minimal environmental impact.

Commitment to Sustainability

The company’s vision strongly emphasizes sustainability. As of 2024, CESC aims to increase its renewable energy portfolio to 30% of total generation capacity by 2025. This strategy is in line with India’s commitment to achieve 500 GW of non-fossil fuel-based capacity by 2030.

  • Current Renewable Capacity: Approximately 1,200 MW
  • Total Installed Capacity: Approximately 4,600 MW

Technological Advancement

CESC Limited has a vision to leverage cutting-edge technologies to enhance operational efficiency. The company is actively investing in smart grid technology, which is expected to reduce operational costs by 15% and improve service reliability metrics by 20% by 2025.

  • Investment in Smart Technology: Projected at ₹1,000 crore over the next three years
  • Current Metering Systems: Over 2 million smart meters installed as of 2024

Customer-Centric Focus

CESC's vision underscores a commitment to customer satisfaction. The company plans to achieve a customer satisfaction score of 90% or above by implementing advanced complaint management systems and enhancing user engagement through mobile applications.

  • Current Customer Satisfaction Score: 85%
  • Projected Mobile App Users: 1 million by end of 2024

Strategic Expansion Plans

The company envisions strategic expansion into new markets, leveraging both organic growth and potential acquisitions. CESC aims to enter at least two new states in India by 2025 as part of its growth strategy. The total planned investment for this expansion is around ₹2,500 crore.

  • Existing Operational States: West Bengal, Uttar Pradesh
  • New Markets Targeted: Odisha, Bihar

Financial Projections

Aligned with its vision, CESC Limited projects robust financial growth. The company aims for a revenue growth rate of 10% annually, with net profit margins expected to stabilize around 12% by 2025.

Financial Metric 2023 Estimate 2024 Projection 2025 Target
Revenue (₹ crore) 10,000 11,000 12,100
Net Profit (₹ crore) 1,200 1,320 1,450
Net Profit Margin (%) 12% 12% 12%



Core Values of CESC Limited

Integrity

Integrity is a foundational core value at CESC Limited, underpinning all its operations and interactions. The company emphasizes ethical conduct, transparency, and accountability in its business dealings.

CESC Limited has initiated a comprehensive compliance program that includes regular audits and training sessions for employees to ensure adherence to legal and ethical standards. For instance, in 2023, the company conducted over 50 compliance training sessions, engaging more than 1,000 employees across various departments.

Customer Commitment

CESC Limited prides itself on its unwavering commitment to customer satisfaction. Understanding customer needs and delivering value is central to its operations.

The company has implemented a customer feedback system in 2024 that received over 10,000 responses within the first quarter alone, enabling it to enhance service delivery significantly. Additionally, its customer satisfaction score stood at 85% as of Q2 2024, reflecting a strong focus on customer-centricity.

Innovation

Innovation drives CESC Limited's growth and sustainability strategies, fostering a culture that encourages creative solutions and technological advancements.

In 2023, CESC launched its smart grid initiative, investing approximately INR 500 crore to upgrade infrastructure. This upgrade is expected to increase operational efficiency by 20% and reduce power outages by 30% over the next three years.

Environmental Responsibility

CESC Limited is committed to minimizing its environmental impact and promoting sustainable practices. The company recognizes its role in addressing climate change and resource conservation.

In 2023, CESC reported a reduction in carbon emissions by 15% year-over-year, contributing to its target of a 25% reduction by 2025. The company has also invested over INR 200 crore in renewable energy projects, aiming for a renewable capacity of 500 MW by 2025.

Community Engagement

Community engagement is vital to CESC Limited's ethos. The company actively invests in social initiatives that support local communities.

In 2023, CESC allocated approximately INR 100 crore towards community development programs, focusing on education and healthcare. This funding supported the establishment of 50 new schools and improved medical facilities in underprivileged areas, positively impacting over 200,000 residents.

Core Value Initiative Financial Commitment Impact
Integrity Compliance Training N/A 1,000 employees trained
Customer Commitment Feedback System N/A 10,000 responses
Innovation Smart Grid Initiative INR 500 crore 20% efficiency increase
Environmental Responsibility Carbon Reduction INR 200 crore 15% CO2 reduction
Community Engagement Development Programs INR 100 crore 200,000 residents impacted

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