Mission Statement, Vision, & Core Values of Chunghwa Telecom Co., Ltd. (CHT)

Have you ever wondered what drives a company like Chunghwa Telecom, especially when it comes to its long-term goals and values? With a total revenue increase of 3.1% to NT$230.03 billion in 2024, understanding the core principles guiding this growth is more relevant than ever.

What exactly is the mission that fuels their daily operations, and what vision do they have for the future? How do their core values shape their interactions with customers, partners, and the broader community? Let’s explore the mission statement, vision, and core values that define Chunghwa Telecom.

Chunghwa Telecom Co., Ltd. (CHT) An Overview of

Chunghwa Telecom Co., Ltd. (CHT) has a long history in Taiwan's telecommunications industry. Originally established as a government entity, it was corporatized and later privatized to enhance its operational efficiency and competitiveness. Today, it provides a wide array of services, including fixed-line, mobile, broadband, and enterprise solutions. These services cater to individual consumers, small and medium-sized businesses, and large enterprises, making it a versatile player in the market. As of April 2025, CHT maintains a significant market share across its service offerings, driven by its extensive infrastructure and brand reputation.

In 2024, CHT reported record-breaking revenue, driven primarily by its mobile and broadband services. The company's strategic focus on 5G deployment and fiber optic network expansion has significantly contributed to its growth.

• Mobile service revenue increased by 8% year-over-year, attributed to increased 5G adoption.
• Broadband services saw a 5% increase, fueled by demand for high-speed internet.
• Enterprise solutions also experienced growth, with revenue up by 7%, driven by demand for cloud and cybersecurity services.

Chunghwa Telecom stands out as a leader in Taiwan's telecommunications industry due to its comprehensive service portfolio, technological innovation, and strategic market positioning. The company's commitment to investing in advanced infrastructure and developing innovative solutions has solidified its reputation as a reliable and forward-thinking provider. To gain a deeper understanding of the factors driving CHT's success and its appeal to investors, explore: Exploring Chunghwa Telecom Co., Ltd. (CHT) Investor Profile: Who’s Buying and Why?

Chunghwa Telecom Co., Ltd. (CHT) Mission Statement

The mission of Chunghwa Telecom Co., Ltd. (CHT), grounded in its abundant assets of customers and partners, technology platforms, infrastructure, and talent, is to construct reliable digital ecosystems. These ecosystems are designed to empower individuals, families, governments, enterprise clients, and international customers, enabling them to generate value for themselves, strategic partners, shareholders, and employees.

CHT aims to enhance personal lifestyles and upgrade business operations through widespread mobile phone and internet use. It actively develops innovative services like mobile commerce, internet applications, and broadband multimedia through alliances and collaborations. This expands the integrated application of telecommunications networks and information technology, positioning its services as essential for daily life and a valuable business partner.

To delve deeper into Company's financial well-being, explore: Breaking Down Chunghwa Telecom Co., Ltd. (CHT) Financial Health: Key Insights for Investors

Core Values

CHT's corporate values are:

• Integrity
• Trust
• Innovation
• Accountability

Vision

Chunghwa Telecom Group has three strategic visions:

• To become an International Benchmark Enterprise Built Upon Sustainable Development.
• To become a Leading Brand of Digital Co-creation Ecosystems.
• To become a First-rate Technology Group with Trillions in Market Value.

Chairman Chien has emphasized the necessity of proactively implementing three key strategic actions, summarized as 'Do the right things Right,' to accelerate the achievement of the company vision.

Commitment to Corporate Social Responsibility

CHT is committed to corporate social responsibility, demonstrating corporate citizenship beyond regulatory requirements. The focus includes creating digital opportunities, promoting environmental sustainability, caring for consumers, and showing concern for employees.

CHT integrates ESG concepts into its operational strategies to drive sustainable growth. The company enhances network resilience and cybersecurity resilience, strengthens partnerships with industry, government, and academia to bolster anti-fraud efforts, and focuses on renewable energy and low-carbon energy-saving products.

Chunghwa Telecom has received several global acknowledgements for its ESG efforts:

• Retained position in the 2024 Dow Jones Sustainability World Index
• Won The Asset ESG Corporate Jade Award
• Named in Newsweek's 'World's Most Trustworthy Companies 2024'

Financial Performance

In 2024, Chunghwa Telecom demonstrated solid financial performance:

• Total revenue increased by 3.1% to NT$230.03 billion.
• Consumer Business Group revenue increased by 2.1% to NT$139.98 billion.
• Enterprise Business Group revenue increased by 3.3% to NT$75.40 billion.
• International Business Group revenue increased by 8.0% to NT$9.92 billion.
• Net income attributable to stockholders of the parent increased by 0.8% to NT$37.21 billion.
• Basic earnings per share (EPS) were NT$4.80.

Chunghwa Telecom Co., Ltd. (CHT) Vision Statement of

Chunghwa Telecom Co., Ltd. (CHT) articulates its organizational aspirations through a clearly defined mission statement, vision, and core values. These components collectively guide the company's strategic direction, operational practices, and interactions with stakeholders. The mission statement encapsulates the company's purpose, the vision outlines its desired future state, and the core values delineate the principles that govern its behavior.

Examining these elements provides insight into CHT's strategic focus and its commitment to delivering value in the telecommunications sector. Understanding these statements is crucial for investors, employees, and customers seeking to align with an organization's principles and goals.

Mission Statement

Chunghwa Telecom's mission statement is 'We build a digital life of convenience and create a delightful experience that is safe, secure, and sustainable for our customers.' This statement underlines the company's commitment to enhancing the quality of life through digital solutions.

• Digital Life of Convenience: CHT aims to simplify and improve daily life by providing easy-to-use and accessible digital services.
• Delightful Experience: The company strives to create positive and satisfying experiences for its customers through reliable and innovative offerings.
• Safe and Secure: CHT prioritizes the security and privacy of its customers' data and communications, ensuring a safe digital environment.
• Sustainable: The company is dedicated to sustainable practices, contributing to a better future for the community and the environment.

Vision

Chunghwa Telecom envisions itself as 'becoming the most valuable and trusted comprehensive ICT service provider.' This vision directs the company's long-term strategy and aspirations.

• Most Valuable: CHT aims to deliver exceptional value to its customers, shareholders, and employees, exceeding their expectations and setting industry benchmarks.
• Trusted: The company seeks to build and maintain trust through reliability, integrity, and transparency in all its operations and interactions.
• Comprehensive ICT Service Provider: CHT aspires to offer a wide range of integrated information and communication technology services, meeting diverse customer needs and driving digital transformation.

Core Values

Chunghwa Telecom's core values are the guiding principles that shape the company's culture and behavior. These values influence decision-making and interactions at all levels of the organization.

• Customer First: CHT prioritizes customer needs and satisfaction, striving to exceed expectations and build long-term relationships.
• Innovation: The company fosters a culture of innovation, encouraging creativity, experimentation, and continuous improvement in its products, services, and processes.
• Integrity: CHT upholds the highest standards of ethical conduct, transparency, and accountability in all its dealings, building trust and credibility with stakeholders.
• Teamwork: The company promotes collaboration, communication, and mutual respect among employees, working together to achieve common goals and deliver exceptional results.
• Excellence: CHT is committed to pursuing excellence in all aspects of its business, setting high standards for performance, quality, and customer service.

By adhering to these core values, Chunghwa Telecom aims to create a positive and sustainable impact on society, while delivering superior value to its stakeholders.

Chunghwa Telecom Co., Ltd. (CHT) Core Values of

Chunghwa Telecom Co., Ltd. (CHT) operates with a clear mission and vision, underpinned by a set of core values that guide its actions and strategies. These values reflect the company's commitment to its customers, employees, shareholders, and the broader community. Understanding these core values provides insight into how CHT conducts its business and its priorities for the future. For a deeper dive into the financial aspects, you might find this resource helpful: Breaking Down Chunghwa Telecom Co., Ltd. (CHT) Financial Health: Key Insights for Investors

Customer-Centricity

Customer-centricity is a core value at CHT, emphasizing the importance of meeting and exceeding customer expectations. This involves understanding customer needs, providing high-quality services, and building long-term relationships. CHT aims to be a trusted partner for its customers, offering innovative solutions and reliable support.

• Personalized Services: CHT invests in technologies and training to deliver personalized services tailored to individual customer needs.
• Feedback Mechanisms: The company actively seeks customer feedback through surveys, online platforms, and direct interactions to improve service quality.
• Service Innovation: CHT continuously innovates its services to provide customers with cutting-edge solutions that enhance their experience.

Innovation and Excellence

CHT places a high value on innovation and the pursuit of excellence in all its operations. This includes investing in research and development, adopting new technologies, and fostering a culture of continuous improvement. By embracing innovation, CHT aims to stay ahead of the competition and deliver superior value to its stakeholders.

• R&D Investments: CHT dedicates significant resources to research and development, focusing on areas such as 5G, AI, and IoT.
• Technology Adoption: The company actively adopts and integrates new technologies to enhance its infrastructure and service offerings.
• Employee Training: CHT provides ongoing training and development opportunities for its employees to foster a culture of innovation and excellence.

Integrity and Ethics

Integrity and ethical conduct are fundamental values at CHT. The company is committed to operating with transparency, honesty, and fairness in all its dealings. This includes adhering to the highest ethical standards, complying with all applicable laws and regulations, and promoting a culture of accountability.

• Compliance Programs: CHT has established comprehensive compliance programs to ensure adherence to legal and ethical standards.
• Whistleblower Protection: The company provides channels for employees to report unethical behavior without fear of retaliation.
• Ethical Leadership: CHT's leadership team is committed to setting a strong ethical tone and promoting a culture of integrity throughout the organization.

Teamwork and Collaboration

CHT recognizes the importance of teamwork and collaboration in achieving its goals. The company fosters a collaborative environment where employees are encouraged to share ideas, work together, and support each other. By promoting teamwork, CHT aims to leverage the diverse skills and perspectives of its workforce.

• Cross-Functional Teams: CHT forms cross-functional teams to address complex challenges and develop innovative solutions.
• Knowledge Sharing: The company encourages knowledge sharing and collaboration through internal platforms and training programs.
• Recognition Programs: CHT recognizes and rewards teams that demonstrate exceptional collaboration and teamwork.

Social Responsibility

Social responsibility is a key value at CHT, reflecting the company's commitment to making a positive impact on society and the environment. This includes supporting community development, promoting environmental sustainability, and engaging in responsible business practices. CHT aims to be a responsible corporate citizen and contribute to a better future for all.

• Environmental Initiatives: CHT implements various environmental initiatives to reduce its carbon footprint and promote sustainability.
• Community Engagement: The company actively engages in community development projects, supporting education, healthcare, and other social causes.
• Sustainable Practices: CHT integrates sustainable practices into its business operations, focusing on energy efficiency, waste reduction, and responsible sourcing.