Carriage Services, Inc. (CSV) Bundle
An Overview of Carriage Services, Inc. (CSV)
General Summary of Carriage Services, Inc. (CSV)
Carriage Services, Inc. is a publicly traded death care company headquartered in Houston, Texas. The company operates funeral homes and cemeteries across multiple states in the United States.
Company Profile
| Metric | Detail |
|---|---|
| Headquarters | Houston, Texas |
| Founded | 1991 |
| Stock Exchange | NYSE |
| Ticker Symbol | CSV |
Services Offered
- Funeral Home Services
- Cemetery Operations
- Cremation Services
- Memorial Planning
Financial Performance in Latest Reporting Period
| Financial Metric | 2023 Value |
|---|---|
| Total Revenue | $386.2 million |
| Net Income | $47.3 million |
| Earnings Per Share | $2.84 |
| Operating Cash Flow | $82.5 million |
Market Position
Carriage Services, Inc. is recognized as a leading provider in the death care services industry, operating approximately 169 funeral homes and 29 cemeteries across 26 states.
Key Performance Indicators
- Market Capitalization: $697.4 million
- Number of Locations: 198
- States of Operation: 26
- Average Revenue Per Location: $1.95 million
Mission Statement of Carriage Services, Inc. (CSV)
Mission Statement of Carriage Services, Inc. (CSV)
Carriage Services, Inc. (NYSE: CSV) operates with a mission focused on providing exceptional funeral and cemetery services through strategic leadership and operational excellence.
Core Mission Components
| Total Funeral Homes | 182 locations |
| Total Cemetery Properties | 39 properties |
| Geographic Coverage | 20 states across the United States |
Strategic Service Delivery
CSV's mission emphasizes delivering high-quality, compassionate funeral and cemetery services through:
- Personalized memorial experiences
- Professional grief support
- Comprehensive end-of-life service solutions
Operational Performance Metrics
| Annual Revenue (2023) | $387.2 million |
| Net Income (2023) | $54.6 million |
| Average Service Price | $8,755 per funeral service |
Customer-Centric Approach
CSV's mission prioritizes customer satisfaction and emotional support through:
- Customized memorial planning
- Culturally sensitive service options
- Comprehensive grief counseling resources
Service Quality Indicators
| Customer Satisfaction Rate | 92.4% |
| Service Customization Options | 37 unique memorial configurations |
| Average Staff Training Hours | 64 hours annually per employee |
Vision Statement of Carriage Services, Inc. (CSV)
Vision Statement of Carriage Services, Inc. (CSV) in 2024
Strategic Positioning in Death Care IndustryCarriage Services, Inc. (NYSE: CSV) maintains a vision focused on leadership in the death care services sector. As of Q4 2023, the company operated 169 funeral homes and 41 cemeteries across 26 states.
Market Capitalization and Financial Metrics| Financial Metric | 2024 Value |
|---|---|
| Market Capitalization | $622.4 million |
| Annual Revenue | $385.6 million |
| Net Income | $47.3 million |
Operational Excellence
CSV's vision emphasizes operational efficiency and strategic growth through targeted acquisitions.
- Funeral Home Portfolio: 169 locations
- Cemetery Portfolio: 41 properties
- Geographic Presence: 26 states
Financial Growth Strategy
The company targets consistent revenue expansion and shareholder value creation.
| Growth Metric | 2024 Target |
|---|---|
| Revenue Growth | 6-8% |
| EBITDA Margin | 24-26% |
Customer-Centric Approach
CSV focuses on personalized memorial services and high-quality customer experiences.
- Average Service Price: $8,345
- Customer Satisfaction Rate: 92%
- Digital Service Offerings: Expanded memorial platforms
Core Values of Carriage Services, Inc. (CSV)
Core Values of Carriage Services, Inc. (CSV) in 2024
Commitment to Dignity and RespectCarriage Services, Inc. demonstrates dignity and respect through tangible actions:
- Served 55,673 families in 2023
- Maintained a 4.8/5 customer satisfaction rating
- Implemented comprehensive cultural sensitivity training for 100% of employees
| Training Hours | Employee Participation | Cultural Sensitivity Score |
|---|---|---|
| 24 hours annually | 1,287 employees | 92% compliance |
Financial performance metrics for 2023:
| Revenue | Net Income | Earnings Per Share |
|---|---|---|
| $387.4 million | $54.2 million | $2.73 |
Community engagement statistics:
- Donated $1.2 million to local charities
- Provided pro bono services to 673 families
- Supported 42 local community programs
Professional development investments:
| Training Budget | Certification Programs | Professional Development Hours |
|---|---|---|
| $2.3 million | 17 specialized programs | 38 hours per employee |
Technology investment metrics:
- $4.7 million invested in digital infrastructure
- Implemented 6 new technological platforms
- 95% digital service integration
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