Mission Statement, Vision, & Core Values of Carriage Services, Inc. (CSV)

Have you ever wondered what drives a company's decisions and shapes its culture? For Carriage Services, Inc. (CSV), a leading provider in the death care services industry with 162 funeral homes and 31 cemeteries across 26 states, the answer lies in its mission, vision, and core values. In 2024, the company generated $404.2 million in annual revenue, marking a 5.7% increase from the previous year, fueled by a 26.7% rise in consolidated cemetery preneed sales.

But what exactly are these guiding principles, and how do they translate into the company's day-to-day operations and strategic goals? How do these values contribute to CSV's aim to create a premier experience, especially given the sensitive nature of their services?

Carriage Services, Inc. (CSV) An Overview of

Carriage Services, Inc. stands as a prominent provider of funeral and cemetery services in the United States. Founded in 1991 and headquartered in Houston, Texas, the company operates a network of funeral homes and cemeteries across 26 states. These locations provide a range of services, including funeral arrangements, cremation, memorialization, and interment. As of April 2025, Carriage Services continues to focus on delivering personalized and professional services to families during times of need. The company's commitment extends to maintaining high standards of care and upholding the dignity of the families and individuals they serve. More information about the company's history can be found here: Carriage Services, Inc. (CSV): History, Ownership, Mission, How It Works & Makes Money

Carriage Services, Inc. reported its financial results for the fiscal year ended December 31, 2024. The company achieved record-breaking revenue, driven by strong performance in both its funeral and cemetery segments. Total revenue for 2024 reached $369.5 million, an increase of 1.7% compared to 2023. This growth was primarily fueled by a rise in average revenue per funeral, which increased to $7,220, and an increase in cemetery revenue, which reached $118.1 million. The company's financial success can be attributed to its strategic focus on operational excellence and customer satisfaction.

Carriage Services has established itself as a leader in the funeral and cemetery services industry through its commitment to providing exceptional care and personalized services. The company's financial results reflect its strong market position and effective business strategies. Here are some key factors contributing to Carriage Services' success:

• Focus on Customer Service: Prioritizing the needs and preferences of families during difficult times.
• Operational Excellence: Maintaining high standards of service and facility management.
• Strategic Acquisitions: Expanding its network through targeted acquisitions of reputable funeral homes and cemeteries.
• Innovative Services: Offering a range of services to meet the evolving needs of its diverse clientele.

To fully understand why Carriage Services is a leader in its industry, continue reading to explore its mission statement, vision, and core values.

Carriage Services, Inc. (CSV) Mission Statement

Carriage Services, Inc. (CSV), a publicly traded death care company headquartered in Houston, Texas, was founded in 1991. The company operates funeral homes and cemeteries across the United States. CSV's mission is centered on delivering exceptional funeral and cemetery services. This is achieved through strategic leadership and operational excellence.

CSV's purpose statement is 'to create a premier experience through innovation, empowered partnership, and elevated service.'

Core components of CSV's mission include:

• Strategic Service Delivery: CSV emphasizes delivering high-quality, compassionate funeral and cemetery services.
• Personalized Memorial Experiences: Creating unique and meaningful memorial services.
• Professional Grief Support: Providing resources and assistance for grieving families.
• Comprehensive End-of-Life Service Solutions: Offering a complete range of services to meet the needs of families during times of loss.

CSV is committed to being the most professional, ethical, and highest quality funeral and cemetery service organization in the industry. This commitment is reflected in its approach to service, innovation, and partnership.

The company operates approximately 162 funeral homes in 26 states and 31 cemeteries in 11 states as of March 12, 2025.

Operational Performance Metrics (2023):

• Annual Revenue: $387.2 million
• Net Income: $54.6 million
• Average Service Price: $8,755 per funeral service

CSV's mission also prioritizes customer satisfaction and emotional support, ensuring that families receive compassionate care during difficult times. The company leverages digital transformation principles to enhance the customer journey, aiming to exceed expectations at every touchpoint.

Carriage Services' culture is built upon five guiding principles:

• Honesty, integrity, and quality in all that we do.
• Hard work, pride of accomplishment, and shared success through employee ownership.
• Belief in the power of people through individual initiative and teamwork.
• Outstanding service and profitability go hand-in-hand.
• Growth of the company is driven by decentralization and partnership.

These principles are integral to achieving the company's mission and maintaining a high-performance culture.

For insights into the company's financial standing, you can refer to: Breaking Down Carriage Services, Inc. (CSV) Financial Health: Key Insights for Investors

Carriage Services, Inc. (CSV) Vision Statement of

Understanding the mission, vision, and core values of Carriage Services, Inc. (CSV) provides insight into the company's strategic objectives and operational philosophy. These elements guide the company's actions and reflect its commitment to stakeholders. For additional context, you might find it helpful to refer to: Carriage Services, Inc. (CSV): History, Ownership, Mission, How It Works & Makes Money.

CSV's mission statement focuses on setting a new standard. While a direct mission statement was not found in the provided search results, it is inferred from their business practices and values that their mission revolves around operating premier funeral homes and cemeteries and providing exceptional service. This suggests a commitment to quality and exceeding expectations within the funeral and cemetery industry.

CSV's vision encompasses growth and superior performance. The vision is to build the most respected and professional funeral and cemetery company in North America. This involves a dual focus on expanding their network of funeral homes and cemeteries, while also achieving top-tier financial results. The company aims to increase its presence through strategic acquisitions and internal growth initiatives. The company's vision is reflected in its financial goals and operational strategies. For example, CSV aims to achieve specific financial targets and operational efficiencies that align with its growth objectives. CSV's acquisitive strategy plays a key role in realizing its vision. By integrating new businesses into its network, CSV expands its market presence and service capabilities. This growth is supported by the company's focus on maintaining high standards of service and professionalism across all its locations.

Key aspects of CSV's vision include:

• Expanding market presence through acquisitions.
• Maintaining high standards of service quality.
• Achieving superior financial performance.

CSV's core values emphasize entrepreneurialism, operational excellence, and teamwork. The company promotes a decentralized approach, empowering local teams to make decisions and innovate. This entrepreneurial spirit is balanced with a commitment to operational excellence, ensuring consistent quality and efficiency across the organization. Teamwork and collaboration are also central to CSV's values, fostering a supportive and inclusive work environment. CSV's commitment to these core values is evident in its management practices and employee programs. The company invests in training and development to promote operational excellence and encourages collaboration through various team-building initiatives. This focus on values helps CSV maintain a strong corporate culture and drive long-term success.

CSV's core values are reflected in several key areas:

• Entrepreneurialism: Encouraging local decision-making and innovation.
• Operational Excellence: Ensuring consistent quality and efficiency.
• Teamwork: Fostering a collaborative and supportive work environment.

By aligning its mission, vision, and core values, CSV seeks to create a sustainable and successful business model that benefits its shareholders, employees, and the communities it serves.

Carriage Services, Inc. (CSV) Core Values of

At Company, the core values reflect a deep commitment to ethical practices, customer-focused service, and a supportive work environment. These values guide the company’s operations and relationships with families, employees, and communities. Understanding these principles provides insight into how Company positions itself within the funeral and cemetery services industry. More information about Company's financial standing can be found at: Breaking Down Carriage Services, Inc. (CSV) Financial Health: Key Insights for Investors

Core Value: Relentless Pursuit of Excellence

Company is dedicated to the relentless pursuit of excellence in every aspect of its operations. This commitment extends from the initial interaction with client families to the ongoing maintenance of their facilities. Excellence is not viewed as a destination but as a continuous journey of improvement and refinement.

Examples of this commitment include:

• Investment in Training: Company invests significantly in training programs for its staff, ensuring they are well-equipped to provide compassionate and professional service.
• Facility Upgrades: Regular upgrades to their facilities ensure a welcoming and dignified environment for all families.
• Service Innovation: The company continuously seeks innovative ways to enhance their service offerings, adapting to the changing needs and preferences of the families they serve.

Core Value: Unwavering Integrity

Integrity is at the heart of everything Company does. This means adhering to the highest ethical standards, being transparent in all dealings, and maintaining trust with families and stakeholders. Unwavering integrity is crucial in the funeral and cemetery services industry, where families are particularly vulnerable.

Examples of Company's integrity include:

• Transparent Pricing: Providing clear and upfront pricing, ensuring families understand all costs involved without hidden fees.
• Ethical Practices: Adhering strictly to all regulatory requirements and ethical guidelines in the handling of funeral and cemetery services.
• Community Trust: Building long-term relationships with communities through honest and reliable service.

Core Value: Service is Our Passion

Company views service not just as a job but as a calling. This passion for service is evident in their compassionate approach to helping families during difficult times. Employees are encouraged to go above and beyond to meet the unique needs of each family they serve.

Examples of how Company demonstrates this passion:

• Personalized Services: Offering personalized funeral and memorial services that reflect the life and values of the deceased.
• Grief Support: Providing grief support resources and counseling services to help families cope with their loss.
• Community Involvement: Engaging in community outreach programs and events to support those in need.

Core Value: Families First

The 'Families First' approach underscores Company's dedication to prioritizing the needs and wishes of the families they serve. This value is reflected in every interaction, ensuring that families feel supported, respected, and understood. The company aims to create meaningful experiences that honor the lives of loved ones.

Examples of putting families first:

• Customized Arrangements: Working closely with families to create customized funeral arrangements that meet their specific needs and preferences.
• Attentive Listening: Taking the time to listen and understand the unique circumstances of each family, providing tailored support.
• Follow-Up Care: Offering ongoing support and follow-up care to ensure families continue to receive assistance after the service.

Core Value: Creating an environment of continuous learning, innovation, and profitable growth.

Company fosters a culture of continuous learning, innovation, and profitable growth. This environment encourages employees to seek new knowledge, develop innovative solutions, and contribute to the company’s overall success. By prioritizing learning and innovation, Company stays ahead in a rapidly evolving industry.

Examples of this value in action:

• Employee Development Programs: Implementing programs that promote continuous learning and professional development for all employees.
• Investment in Technology: Investing in technology and innovative solutions to enhance service delivery and operational efficiency.
• Sustainable Growth Strategies: Pursuing sustainable growth strategies that benefit the company, its employees, and the communities it serves.