Mission Statement, Vision, & Core Values of California Water Service Group (CWT)

Are you curious about what drives a leading water utility company? Have you ever wondered how companies stay true to their promises while growing and adapting to new challenges? In 2024, California Water Service Group (CWT), a key player in the water utility sector, reported a record revenue of $1.037 billion and earnings per share of $3.25, marking a significant financial achievement. This success is anchored in a clear mission, a compelling vision, and strong core values, all of which guide their operations and strategic decisions.

But what exactly are these guiding principles, and how do they translate into the company's day-to-day activities and long-term goals? Let’s explore the mission statement, vision, and core values that shape California Water Service Group, and understand how these elements contribute to their commitment to customers, communities, employees, and stockholders.

California Water Service Group (CWT) An Overview of

California Water Service Group (CWT) is a public utility company providing water and wastewater services to communities throughout California, Washington, New Mexico, and Hawaii. Established in 1926, the company has grown to become one of the largest investor-owned water utilities in the United States. As of April 2025, CWT continues to deliver essential services to both residential and commercial customers.

CWT's primary business involves the production, storage, treatment, and distribution of water for residential, commercial, industrial, and governmental uses, as well as fire protection. They also provide wastewater collection and treatment services in specific areas. The company is dedicated to ensuring high-quality water and reliable service delivery, meeting or exceeding all federal and state water quality standards.

In the fiscal year 2024, California Water Service Group reported a total operating revenue of $934.5 million. This revenue is derived from water sales, service charges, and other related activities across its service areas. The company continuously invests in infrastructure upgrades and maintenance to enhance service reliability and water quality. These investments are crucial for sustaining long-term growth and meeting the increasing demands of its customer base.

California Water Service Group's financial performance in 2024 reflects its strong operational capabilities and strategic investments. The company's ability to maintain a robust financial position is vital for funding ongoing projects and ensuring compliance with stringent regulatory requirements. Here's a snapshot of their financial highlights:

• Operating Revenue: $934.5 million
• Net Income: $69.2 million
• Capital Investments: $357.8 million

These figures demonstrate CWT's commitment to growth and infrastructure development, ensuring reliable water and wastewater services. For an in-depth analysis of the company's financial health, explore Breaking Down California Water Service Group (CWT) Financial Health: Key Insights for Investors.

California Water Service Group stands as a leader in the regulated water utility industry, distinguished by its long-standing history and commitment to service quality. The company’s strategic investments in infrastructure, coupled with its focus on regulatory compliance and customer satisfaction, position it as a key player in ensuring sustainable water solutions. To understand the reasons behind CWT's sustained success and industry leadership, continue reading below.

California Water Service Group (CWT) Mission Statement

California Water Service Group (CWT) aims to enhance the quality of life for its customers, communities, employees, and stockholders. The company is committed to being the leading provider of sustainable water and wastewater services.

CWT, the third-largest publicly traded water utility in the United States, provides high-quality water and wastewater utility services through five subsidiaries: California Water Service, Hawaii Water Service, New Mexico Water Service, Texas Water Service, and Washington Water Service. This commitment is reflected in their operations and investments, ensuring they deliver quality, service, and value.

The company's mission is supported by a set of operating priorities that guide their actions:

• Affordable, Excellent Service: CWT uses user-friendly, technology-driven platforms to ensure clear and effective communication with its customers.
• Sustainability & Community Impact: The company is dedicated to supporting its communities and being a responsible steward of resources.
• Employees as Best Advocates: CWT fosters a work environment that is safe, healthy, respectful, and promotes growth.
• Public Health & Safety: The company's water quality testing, treatment technologies, and emergency preparedness systems are best-in-class.
• Enhanced Stockholder Value: CWT is committed to delivering value to its stockholders.

CWT's commitment is demonstrated by its recent investments. In 2024, the company invested $471 million in infrastructure improvements to enhance water safety and reliability. This investment exceeded the previous year's high by $87 million, marking a 23% increase over 2023.

The company's mission extends beyond providing safe, clean water. CWT also prioritizes its environmental, social, and governance (ESG) policies and practices to benefit current and future generations. They are recognized as one of 'America's Most Responsible Companies' and 'World's Most Trustworthy Companies' by Newsweek, as well as a Top Workplace and a Great Place to Work.

CWT's mission is also reflected in its core values:

• Customer Service Excellence
• Environmental Stewardship
• Operational Reliability
• Community Commitment
• Safety and Employee Development

These values guide the company's daily operations and long-term strategies, ensuring they remain focused on their purpose of enhancing the quality of life for all stakeholders.

For more insights into the company's financial standing, you can explore Breaking Down California Water Service Group (CWT) Financial Health: Key Insights for Investors.

California Water Service Group (CWT) Vision Statement

California Water Service Group's (CWT) mission, vision, and values guide its operations and strategic decisions. Understanding these elements provides insight into the company's goals, culture, and commitment to its stakeholders. The company's financial performance and strategic initiatives are detailed in 'Breaking Down California Water Service Group (CWT) Financial Health: Key Insights for Investors'.

CWT's mission statement is: “To provide quality utility services to ensure the health and safety of our customers and communities.”

CWT's vision is to be the leading water service provider in the United States.

CWT's core values are:

• Safety
• Quality
• Service
• Value
• Integrity

These values are integral to the company’s operations and are reflected in its commitment to providing reliable, high-quality water service.

California Water Service Group aims to be the leading water service provider in the United States. As of the fiscal year 2024, CWT has demonstrated its financial health through strategic investments and operational efficiencies. The company's commitment to infrastructure improvements ensures reliable water delivery, meeting the increasing demands of its expanding customer base. CWT's ability to maintain a robust financial position while investing in future growth underscores its ambition to lead the water service industry.

CWT is committed to providing quality utility services, which is evident in its consistent investments in water infrastructure. In 2024, the company allocated a significant portion of its capital expenditure to upgrade and maintain its water systems. CWT’s dedication to quality is further demonstrated through its rigorous testing and monitoring processes, ensuring that the water supplied meets or exceeds regulatory standards. This focus on quality not only enhances customer satisfaction but also supports the long-term sustainability of water resources.

Ensuring the health and safety of customers and communities is central to CWT’s mission. The company adheres to stringent water quality standards and invests in advanced treatment technologies to remove contaminants. In 2024, CWT continued to implement comprehensive safety programs for its employees and the public. These initiatives reflect CWT’s commitment to safeguarding public health and promoting community well-being, aligning with its core values of safety and service.

CWT places a high priority on serving its customers and communities. The company actively engages with local communities through various outreach programs and partnerships. CWT’s customer service initiatives aim to provide timely and effective support, addressing customer inquiries and concerns promptly. By fostering strong relationships with its customers and communities, CWT enhances its reputation and builds trust, which are essential for its long-term success.

California Water Service Group (CWT) Core Values

California Water Service Group (CWT) operates with a set of core values that guide its operations and relationships with customers, employees, and communities. These values reflect a commitment to providing high-quality water service, environmental stewardship, and ethical conduct.

Quality

California Water Service Group places a high priority on delivering quality in every aspect of its operations. This commitment extends beyond just providing safe and reliable water; it encompasses customer service, infrastructure maintenance, and environmental protection.

• Water Quality: CWT invests significantly in water treatment and testing to ensure that its water meets or exceeds all regulatory standards. For example, in 2024, the company conducted over 400,000 water quality tests across its service areas.
• Infrastructure: CWT is dedicated to maintaining and upgrading its infrastructure to minimize water loss and ensure reliable service. In 2024, CWT invested $356.1 million in infrastructure improvements.
• Customer Service: CWT aims to provide responsive and helpful customer service. This includes offering a variety of payment options, online account management, and proactive communication about service updates and potential disruptions.

Service

Service is a fundamental core value for California Water Service Group, highlighting its dedication to meeting and exceeding customer expectations. This value is reflected in various initiatives and practices aimed at ensuring customer satisfaction and community well-being.

• Customer Assistance Programs: CWT offers customer assistance programs to support low-income households. These programs provide financial assistance to help customers manage their water bills.
• Community Involvement: CWT actively engages with the communities it serves through sponsorships, volunteer work, and educational programs. In 2024, CWT employees volunteered over 2,000 hours in community projects.
• Emergency Response: CWT has comprehensive emergency response plans in place to address potential disruptions to water service. These plans include measures to ensure business continuity.

Integrity

California Water Service Group prioritizes integrity in all its business dealings, ensuring ethical conduct and transparency. This commitment to integrity is evident in its corporate governance policies, environmental stewardship efforts, and relationships with stakeholders.

• Ethical Conduct: CWT maintains a code of ethics that guides the behavior of its employees and directors. This code emphasizes honesty, fairness, and compliance with all applicable laws and regulations.
• Environmental Stewardship: CWT is committed to protecting the environment and conserving natural resources. This includes implementing water conservation programs, reducing energy consumption, and minimizing waste. In 2024, CWT invested $12.3 million in conservation programs.
• Transparency: CWT is transparent in its financial reporting and communications with investors, customers, and the public. The company provides detailed information about its operations, performance, and governance practices.

To gain more insights into CWT, consider reading Exploring California Water Service Group (CWT) Investor Profile: Who’s Buying and Why?