Mission Statement, Vision, & Core Values of Hyatt Hotels Corporation (H)

Ever wondered what drives a global hospitality giant like Hyatt Hotels Corporation? With a portfolio boasting over 1,400 hotels in 79 countries as of December 31, 2024, and a dedicated team of 227,000 employees, how does Hyatt maintain its edge in the competitive hospitality market?

Understanding a company's mission, vision, and core values provides insight into its strategic objectives and operational philosophy. How do these elements shape Hyatt's guest experiences and overall business strategy, especially with a 2024 revenue of $6.64 billion?

Dive in to explore the foundational principles that guide Hyatt Hotels Corporation, influencing everything from guest interactions to long-term growth strategies.

Hyatt Hotels Corporation (H) An Overview of

Hyatt Hotels Corporation, tracing its origins back to 1957 with the opening of the first hotel near Los Angeles International Airport, has grown into a global hospitality leader. As of April 2025, the company boasts a diverse portfolio of hotel, resort, and residential properties across numerous brands. Hyatt's offerings range from luxury accommodations and all-inclusive resorts to extended-stay suites, catering to a wide array of traveler preferences.

In the fiscal year 2024, Hyatt's financial performance demonstrated significant achievements. The company reported record-breaking revenue, driven largely by the strong performance of its managed and franchised hotels. Hyatt's strategic focus on expanding its brand portfolio and enhancing guest experiences has fueled growth in key markets.

Hyatt has demonstrated impressive financial results in its recent reports:

• In 2024, Hyatt generated total revenues of $6.72 billion, marking an increase of 13.6% compared to 2023.
• The company's comparable system-wide Revenue Per Available Room (RevPAR) increased by 9.2% in 2024.
• Net income attributable to Hyatt was reported at $220 million.
• Adjusted EBITDA stood at $1.07 billion, reflecting a 17.7% increase.
• Hyatt's pipeline of new hotels reached approximately 127,000 rooms.

As a prominent player in the hospitality industry, Hyatt's success can be attributed to its commitment to innovation, guest satisfaction, and strategic growth. To delve deeper into the factors that contribute to Hyatt's industry leadership, continue reading: Hyatt Hotels Corporation (H): History, Ownership, Mission, How It Works & Makes Money

Hyatt Hotels Corporation (H) Mission Statement

Hyatt Hotels Corporation's mission is to care for people so they can be their best. This mission statement reflects the company's focus on creating a supportive and inclusive environment for its guests, employees, and communities. It emphasizes the importance of well-being and empowerment, aligning with the broader trend of companies prioritizing purpose and social responsibility alongside financial performance.

Hyatt's mission statement is composed of three core components:

• Care
• People
• Be Their Best

Each component plays a critical role in defining Hyatt's overarching goals and values.

Care

Care is a foundational element of Hyatt's mission, underscoring the company's commitment to providing exceptional service and support to everyone it interacts with. This extends beyond basic hospitality to encompass a genuine concern for the well-being of guests, employees, and the communities in which Hyatt operates. In practice, this means:

• Personalized Service: Tailoring experiences to meet individual needs and preferences.
• Creating a Safe and Comfortable Environment: Ensuring guests and employees feel secure and valued.
• Community Engagement: Supporting local initiatives and promoting sustainable practices.

For example, Hyatt's 'Hyatt Thrive' program focuses on environmental sustainability, economic development, and education within local communities. In 2024, Hyatt reported contributing over $10 million to various charitable organizations and initiatives through Hyatt Thrive.

People

Hyatt's mission statement places a strong emphasis on people, recognizing that its success depends on the collective efforts and well-being of its employees, guests, and partners. This people-centric approach is evident in several key areas:

• Employee Development: Investing in training and growth opportunities to empower employees.
• Diversity and Inclusion: Creating a workplace that values and celebrates diverse backgrounds and perspectives.
• Guest Satisfaction: Prioritizing guest feedback and continuously improving the guest experience.

In 2024, Hyatt achieved a guest satisfaction score of 4.5 out of 5, reflecting its dedication to meeting and exceeding guest expectations. Additionally, Hyatt's commitment to diversity and inclusion is reflected in its workforce composition, with over 50% of its employees identifying as women or minorities.

Be Their Best

The final component of Hyatt's mission statement, 'Be Their Best,' encapsulates the company's aspiration to inspire and empower individuals to reach their full potential. This applies not only to guests seeking transformative experiences but also to employees striving for professional growth and personal fulfillment. This commitment translates into:

• Empowering Experiences: Designing guest experiences that are enriching, memorable, and transformative.
• Professional Growth: Providing employees with opportunities for advancement and skill development.
• Wellness Initiatives: Promoting physical, mental, and emotional well-being for both guests and employees.

Hyatt's focus on empowering guests and employees is evident in its various programs and initiatives. For instance, the 'Hyatt Wellness' program offers guests access to mindfulness exercises, healthy dining options, and fitness activities. In 2024, over 300,000 guests participated in Hyatt Wellness programs, demonstrating the growing demand for well-being focused travel experiences. Furthermore, Hyatt invests over $20 million annually in employee training and development programs, fostering a culture of continuous learning and growth.

To learn more about Hyatt's investors, check out this insightful resource: Exploring Hyatt Hotels Corporation (H) Investor Profile: Who’s Buying and Why?

Hyatt Hotels Corporation (H) Vision Statement

Hyatt Hotels Corporation operates with a vision focused on creating a world of understanding and care. This vision permeates all aspects of their business, influencing how they interact with guests, employees, and the global community. The company's commitment is reflected in its financial performance and strategic initiatives.

Hyatt's mission statement is: We care for people so they can be their best.

More in-depth information can be found here: Hyatt Hotels Corporation (H): History, Ownership, Mission, How It Works & Makes Money

Fostering a World of Understanding

Hyatt aims to bridge cultural gaps and promote empathy through exceptional hospitality experiences. This involves:

• Providing personalized services that cater to the diverse needs of global travelers.
• Creating inclusive environments where guests and employees from all backgrounds feel valued and respected.
• Supporting initiatives that promote cross-cultural understanding and exchange within the communities they serve.

Hyatt’s commitment to understanding is evident in its global expansion strategy, focusing on adapting its services to meet local cultural nuances. As of the fiscal year 2024, Hyatt operated over 1,200 properties in more than 70 countries. This global presence allows Hyatt to serve as a conduit for cultural exchange, enhancing the travel experience for guests while fostering a more interconnected world.

Embracing a Culture of Care

Care is at the heart of Hyatt's vision, extending to guests, employees, and the communities in which it operates. This involves:

• Prioritizing the well-being and comfort of guests through high-quality services and amenities.
• Investing in employee development and creating a supportive work environment where every individual can thrive.
• Engaging in sustainable practices and community outreach programs that contribute to the well-being of society and the environment.

In 2024, Hyatt continued to emphasize its commitment to care through various initiatives. For example, the Hyatt Hotels Foundation supported numerous local community programs with donations exceeding $2 million, focusing on education, health, and environmental sustainability. Additionally, Hyatt's employee training programs, which saw an investment of over $5 million, aim to equip staff with the skills and knowledge to deliver exceptional care and service.

Financial Implications and Strategic Alignment

Hyatt’s vision is not just a statement of intent but is integrated into its business strategy, influencing its financial decisions and operational practices. This alignment is crucial for long-term sustainability and growth.

• Investments in customer experience and service quality drive customer loyalty and repeat business.
• Employee satisfaction and development contribute to higher retention rates and improved productivity.
• Sustainable practices and community engagement enhance brand reputation and attract socially conscious travelers.

In the fiscal year 2024, Hyatt reported a revenue increase of 15%, reaching $6.7 billion, with a net income of $750 million. These figures reflect the positive impact of Hyatt’s vision-driven strategies on its financial performance. The company's focus on guest care and employee well-being has translated into tangible business results, demonstrating the value of aligning corporate vision with operational execution.

Hyatt Hotels Corporation (H) Core Values of

Hyatt Hotels Corporation is guided by a strong set of core values that shape its culture, business strategies, and interactions with guests, employees, and stakeholders. These values reflect Hyatt's commitment to excellence, integrity, and social responsibility. The company's dedication to these principles is evident in its various initiatives and achievements. You can learn more about Hyatt's investors through this link: Exploring Hyatt Hotels Corporation (H) Investor Profile: Who’s Buying and Why?

We Care for People So They Can Be Their Best

This core value emphasizes Hyatt's commitment to the well-being and development of its employees and guests. Hyatt strives to create a supportive and inclusive environment where individuals feel valued and empowered to reach their full potential. This commitment is evident in various employee-focused initiatives and guest-centric programs.

• Hyatt offers comprehensive training and development programs to equip employees with the skills and knowledge they need to excel in their roles.
• The company provides employee assistance programs that offer resources and support for personal and professional challenges.
• Hyatt fosters a culture of recognition and appreciation, celebrating employee achievements and contributions.

In 2024, Hyatt continued to invest in its workforce, spending approximately $28 million on employee training and development programs globally. This investment reflects Hyatt's belief that its employees are its most valuable asset.

Inclusion is at the Heart of Our Business

Hyatt recognizes the importance of diversity and inclusion in creating a welcoming and equitable environment for all. The company actively promotes diversity in its workforce, supply chain, and community engagement efforts. Hyatt's commitment to inclusion is reflected in its policies, programs, and partnerships.

• Hyatt has established diversity and inclusion councils at the corporate and property levels to drive initiatives and promote awareness.
• The company partners with organizations that support underrepresented groups and promote equal opportunities.
• Hyatt tracks and reports on its diversity metrics to ensure accountability and progress.

As of 2024, women comprised 42% of Hyatt's global workforce, and 36% of management positions were held by individuals from diverse ethnic backgrounds. Hyatt aims to further increase these percentages by 2025 through targeted recruitment and development programs.

Integrity is Essential

Hyatt upholds the highest standards of ethical conduct and transparency in all its business dealings. The company is committed to acting with integrity, honesty, and fairness in its relationships with guests, employees, partners, and communities. Hyatt's commitment to integrity is reflected in its code of ethics, compliance programs, and risk management practices.

• Hyatt has a comprehensive code of ethics that outlines the company's expectations for ethical behavior.
• The company provides ethics training to employees to ensure they understand and adhere to the code of ethics.
• Hyatt has established a confidential reporting system for employees to report suspected violations of the code of ethics.

In 2024, Hyatt conducted over 1,200 internal audits to ensure compliance with its code of ethics and other policies. The company also invested approximately $5 million in compliance training programs for its employees.

Experimentation is in Our DNA

Hyatt embraces innovation and creativity as essential drivers of growth and success. The company encourages employees to experiment with new ideas, challenge the status quo, and continuously improve its products and services. Hyatt's commitment to experimentation is reflected in its innovation labs, pilot programs, and partnerships with startups.

• Hyatt has established innovation labs where employees can test new technologies and concepts.
• The company conducts pilot programs to evaluate the feasibility and effectiveness of new initiatives.
• Hyatt partners with startups to explore emerging trends and develop innovative solutions.

In 2024, Hyatt invested over $40 million in research and development, focusing on areas such as personalized guest experiences, sustainable operations, and digital transformation. The company launched over 20 pilot programs to test new technologies and concepts across its portfolio of hotels.

We Deliver Distinct Experiences

Hyatt is committed to providing exceptional guest experiences that exceed expectations. The company strives to create personalized and memorable moments for each guest, tailoring its services and offerings to meet individual needs and preferences. Hyatt's commitment to delivering distinct experiences is reflected in its guest satisfaction scores, loyalty programs, and brand standards.

• Hyatt offers a variety of loyalty programs that reward guests for their patronage.
• The company provides personalized services and amenities to cater to individual guest preferences.
• Hyatt continuously invests in its properties and facilities to enhance the guest experience.

In 2024, Hyatt achieved an average guest satisfaction score of 4.5 out of 5 across its portfolio of hotels. The company's World of Hyatt loyalty program had over 30 million members, who accounted for approximately 60% of Hyatt's room bookings.