Mission Statement, Vision, & Core Values (2025) of Jubilant FoodWorks Limited.

An Overview of Jubilant FoodWorks Limited

General Overview of Jubilant FoodWorks Limited

Founded in 1995, Jubilant FoodWorks Limited is a leading player in the Indian food service sector. The company operates popular brands such as Domino's Pizza and Dunkin' Donuts, engaging in the quick-service restaurant (QSR) segment. With over 1,400 Domino's outlets across India as of 2024, it holds a significant market share in the pizza category.

The company reported ₹5,000 crores in sales as of the 2024 fiscal year, showcasing its strong foothold in the industry. It has also diversified its menu to include a variety of offerings, catering to the evolving tastes of consumers.

Company's Financial Performance in Latest Financial Reports

In the latest financial report for Q3 FY 2024, Jubilant FoodWorks achieved record-breaking revenue of ₹1,300 crores, marking a growth of 25% year-over-year. The net profit for the same period stood at ₹175 crores, reflecting a robust profit margin of 13.5%.

The sales growth was primarily driven by the increase in online orders, which constituted approximately 70% of total transactions. The same report indicated significant contributions from promotional campaigns and the introduction of new menu items, which were well-received by the market.

Introduction to Company as a Leader in the Industry

Jubilant FoodWorks is recognized as a frontrunner in the Indian QSR industry, consistently innovating to enhance customer engagement. The company captures a considerable share of the market, competing effectively against local and international brands alike.

With a focus on technological integration, Jubilant FoodWorks has improved operational efficiency and customer service. The company's dedication to quality and brand loyalty has solidified its reputation as a preferred choice among consumers.

Mission Statement of Jubilant FoodWorks Limited

Mission Statement of Jubilant FoodWorks Limited

Jubilant FoodWorks Limited's mission statement encapsulates the essence of its business philosophy, guiding its operational strategies and long-term objectives. The statement emphasizes the company's commitment to delivering quality, innovation, and sustainability in the food sector.

Core Component 1: Quality

The first core component of Jubilant FoodWorks Limited’s mission statement focuses on quality. The company is dedicated to ensuring that every product meets the highest standards.

In FY 2023, Jubilant FoodWorks achieved a 22.5% increase in same-store sales growth, highlighting the effectiveness of its quality focus in enhancing customer satisfaction and loyalty.

Core Component 2: Innovation

Innovation is at the heart of Jubilant FoodWorks Limited's mission. The company consistently seeks to introduce new products and enhance existing offerings to meet evolving consumer preferences.

For instance, in 2023, the company launched over 30 new products, which contributed to an overall revenue increase of 15% year-on-year. This commitment to innovation demonstrates Jubilant's proactive approach in a competitive market.

Core Component 3: Sustainability

Jubilant FoodWorks Limited prioritizes sustainability within its mission statement, aiming to minimize its environmental impact. The company has set ambitious targets for reducing waste and promoting sustainable sourcing practices.

As of 2023, Jubilant FoodWorks has achieved a 30% reduction in plastic usage across its operations and aims to achieve 100% recyclable packaging by 2025. This commitment not only reflects its responsibility toward the environment but also aligns with increasing consumer demand for sustainable practices.

This detailed commitment to quality, innovation, and sustainability forms the backbone of Jubilant FoodWorks Limited's mission statement, driving its strategic initiatives and reinforcing its competitive advantage in the food industry.

Vision Statement of Jubilant FoodWorks Limited

Vision Statement Overview

Jubilant FoodWorks Limited aims to be the most admired and trusted brand in the food industry, focusing on innovation, quality, and customer satisfaction. This vision reflects their commitment to delivering exceptional food experiences while expanding their market presence across India and internationally.

Market Expansion Goals

As of 2024, Jubilant FoodWorks plans to significantly expand its operational footprint. They aim to increase their presence from **1,400+** outlets to approximately **2,000** outlets by 2025. This expansion represents a projected growth of nearly **42%** over the next year.

Innovation and Product Development

The company is dedicated to introducing **50+** new innovative products annually. In 2023, they launched **30** new menu items, showcasing a strong commitment to improving customer choices and experience. Their focus areas include plant-based options and healthier alternatives, aligning with consumer trends toward sustainability and health-conscious eating.

Customer Satisfaction Metrics

Jubilant FoodWorks aims for a net promoter score (NPS) of **75+** in 2024, reflecting an increase from their previous score of **70** in 2023. This goal indicates a robust focus on customer service excellence and engagement.

Financial Performance Goals

The company targets a revenue growth rate of **15%** year-over-year, aiming to reach a revenue of approximately **₹5,500 crore** by the end of fiscal year 2025. This goal is supported by their expansion strategy and introduction of new products.

Commitment to Sustainability

In line with their vision, Jubilant FoodWorks aims to reduce their carbon footprint by **25%** by 2025. This target is set against a backdrop of increasing demand for environmentally friendly practices in food sourcing and packaging.

Community Engagement Initiatives

The company is focused on enhancing its community outreach, aiming to engage with at least **100** community programs annually. These initiatives include supporting local farmers, food donation drives, and health education programs in partnership with non-governmental organizations.

Core Values of Jubilant FoodWorks Limited

Customer Centricity

Customer centricity is a core value that focuses on putting the needs and satisfaction of customers at the forefront of business decisions. Jubilant FoodWorks Limited emphasizes this value through various initiatives aimed at enhancing customer experience.

In FY 2023, Jubilant FoodWorks reported a revenue growth of 20%, driven significantly by customer feedback incorporation into product offerings. The company launched a customer feedback program that led to a 15% increase in sales of newly introduced menu items.

Additionally, Jubilant FoodWorks has implemented a loyalty program, 'Jubilant Rewards,' which has attracted over 2 million active users since its inception in 2022. This program has directly contributed to a 30% higher retention rate among customers.

Integrity

Integrity underpins Jubilant FoodWorks' operations, ensuring that ethical practices govern all business dealings. The company has a strict code of conduct, which all employees are required to adhere to.

In 2024, Jubilant FoodWorks conducted over 1,000 compliance training sessions for employees, resulting in a 100% compliance rate on ethical standards. The company also reported a decrease in compliance-related issues by 25% from the previous year.

Moreover, in 2023, the company was recognized with the 'Ethics in Business Award' at the India Business Awards, highlighting its commitment to transparency and accountability.

Innovation

Innovation is critical for Jubilant FoodWorks to stay competitive in the fast-paced food industry. The company invests significantly in research and development to create new products and enhance existing ones.

As of 2024, Jubilant FoodWorks has allocated 10% of its annual revenue to R&D, resulting in the launch of over 50 new products in the last fiscal year alone. The introduction of plant-based menu options in 2023 led to a 40% increase in sales in this segment.

The company also partnered with technology firms to enhance its digital ordering platform, leading to an increase in online sales by 35% in the last year.

Sustainability

Sustainability plays a vital role in Jubilant FoodWorks' operational strategy, focusing on environmentally friendly practices. The company has committed to reducing its carbon footprint and waste generation.

In 2023, Jubilant FoodWorks achieved a 20% reduction in greenhouse gas emissions compared to 2022. Furthermore, the company has rolled out initiatives to use sustainable packaging, which saw a transition to 80% biodegradable materials in its product range.

In partnership with local farmers, Jubilant FoodWorks has increased its sourcing of local ingredients by 30%, thereby supporting local economies while minimizing transportation emissions.

Teamwork

Teamwork is essential at Jubilant FoodWorks, fostering a collaborative environment where employees work together towards common goals. The company promotes cross-functional teams to enhance synergy and problem-solving.

In 2023, Jubilant FoodWorks introduced team-based projects that resulted in a 25% improvement in operational efficiency. Employee engagement surveys indicated a 90% satisfaction rate with teamwork initiatives.

The company also recognized teams' efforts through an annual 'Team Excellence Award,' which saw participation from over 500 employees in 2022, reinforcing a culture of collaboration and recognition.