Mission Statement, Vision, & Core Values (2025) of L&T Finance Limited.

Mission Statement, Vision, & Core Values (2025) of L&T Finance Limited.

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An Overview of L&T Finance Limited

An Overview of L&T Finance Limited

L&T Finance Limited, a subsidiary of Larsen & Toubro, was established in 1994. The company operates as a non-banking financial company (NBFC) in India, providing a range of financial products and services including loans for construction, personal finance, and vehicle financing. As of 2024, L&T Finance has reported total sales reaching INR 16,000 crore, showcasing its robust position in the financial services industry.

The company's offerings are categorized into various segments such as:

  • Loan Against Property
  • Commercial Vehicle Financing
  • Housing Finance
  • Microfinance

Beyond loan products, L&T Finance also provides investment services and asset management, further solidifying its market position.

Company's Financial Performance

In the latest financial reports for Q3 of FY2024, L&T Finance Limited achieved a record revenue growth. The company reported a net profit of INR 1,200 crore, marking a year-on-year increase of 25%. Total revenue stood at INR 4,500 crore, driven largely by strong sales in housing finance and commercial vehicle loans.

The breakdown of revenue sources is as follows:

Product Segment Q3 Revenue (INR crore) Year-on-Year Growth (%)
Housing Finance 1,800 30
Commercial Vehicle Financing 1,200 20
Loan Against Property 800 15
Microfinance 700 22

The company’s assets under management (AUM) increased to INR 80,000 crore, reflecting a growth rate of 18% year-on-year. This growth indicates a strong market demand for L&T Finance’s products and services, underlining its strategic initiatives in enhancing customer outreach and product offerings.

L&T Finance as an Industry Leader

L&T Finance Limited stands out as one of the leading companies in the NBFC sector, driven by innovative products and a strong distribution network. With a customer base exceeding 3 million and presence in over 300 locations across India, the company has successfully carved a niche in various financial services.

The firm’s ability to adapt to changing market conditions, coupled with its sound risk management practices, positions it favorably compared to its competitors. To discover more insights into how L&T Finance continues to thrive in the competitive landscape, consider exploring the extensive financial metrics and strategic initiatives outlined in this report.




Mission Statement of L&T Finance Limited

Mission Statement of L&T Finance Limited

L&T Finance Limited's mission statement serves as a guiding principle for its operations, highlighting its commitment to providing financial solutions that empower individuals and businesses. This mission is pivotal for steering the company's objectives and aligning its resources for long-term success.

Core Components of the Mission Statement

Customer-Centric Approach

A central element of L&T Finance Limited's mission is its dedication to a customer-centric approach. The company strives to understand and meet the diverse needs of its clients through tailored financial products and services. As of March 2023, L&T Finance recorded a customer base of over 5 million, showcasing its commitment to accessibility and service.

Innovation and Excellence

Another cornerstone of the mission is the emphasis on innovation and excellence. L&T Finance aims to leverage technology to enhance the efficiency and effectiveness of its service delivery. The company invested over INR 300 crores in technology upgrades in 2023 alone, reflecting its commitment to staying at the forefront of the financial services sector.

Commitment to Sustainable Growth

The third core component is L&T Finance's commitment to sustainable growth. The company focuses on responsible lending practices and environmental sustainability. In the fiscal year 2022-23, L&T Finance disbursed approximately INR 45,000 crores in loans, with a significant portion directed towards renewable energy and sustainable projects, positioning itself as a leader in sustainable finance.

Core Component Description Recent Initiatives Financial Impact
Customer-Centric Approach Focus on understanding and meeting client needs Expanded service offerings to include micro-lending Customer base growth to over 5 million
Innovation and Excellence Leveraging technology for service delivery Investment of INR 300 crores in technology upgrades Increased operational efficiency and user satisfaction
Commitment to Sustainable Growth Responsible lending and focus on sustainability Disbursed INR 45,000 crores towards sustainable projects Enhanced brand reputation and market share



Vision Statement of L&T Finance Limited

Vision Statement Overview

L&T Finance Limited's vision statement emphasizes its commitment to becoming a trusted financial partner, driven by innovation and customer focus. The company continuously aims to enhance financial services by leveraging technology and maintaining high ethical standards.

Strategic Goals

As of 2024, L&T Finance aims to achieve several strategic goals that align with its vision. These include:

  • Expanding customer base to over 7 million clients.
  • Increasing assets under management (AUM) to approximately INR 2 trillion.
  • Enhancing digital offerings to ensure 60% of transactions are conducted online.

Customer-Centric Focus

The company prioritizes providing exceptional customer service to strengthen relationships with clients. Key initiatives include:

  • Launching a new customer service app by Q2 2024.
  • Achieving a customer satisfaction score of over 85%.
  • Offering tailored financial products through advanced analytics.

Innovation and Technology

Innovation remains pivotal in L&T Finance's vision. The company plans to invest in technology upgrades, outlined as follows:

  • Investing INR 500 crore in technology infrastructure.
  • Implementing AI-driven analytics for risk management.
  • Enhancing cybersecurity measures to protect customer data.

Sustainability Commitment

L&T Finance is dedicated to sustainable practices, aiming for greener financial solutions. Specific targets include:

  • Reducing carbon footprint by 25% by 2025.
  • Financing renewable energy projects totaling INR 1,000 crore by 2024.
  • Promoting financial literacy aimed at sustainable development.

Financial Performance Goals

The financial objectives set by L&T Finance reflect its vision for growth and stability:

Financial Metric 2023 Actuals 2024 Target
Net Interest Income (NII) INR 3,500 crore INR 4,000 crore
Net Profit INR 1,200 crore INR 1,500 crore
Return on Equity (ROE) 15% 17%

Community Engagement

L&T Finance aims to foster community development as part of its vision. Plans include:

  • Investing INR 200 crore in CSR initiatives.
  • Engaging 500,000 individuals through educational programs.
  • Establishing partnerships with local NGOs for community upliftment.



Core Values of L&T Finance Limited

Integrity

Integrity is a fundamental core value at L&T Finance Limited, emphasizing honesty and ethical conduct in every aspect of its operations. This value underpins the trust and confidence of stakeholders, clients, and employees.

In the fiscal year 2023, L&T Finance reported a compliance rate of 100% with regulatory requirements, showcasing its commitment to maintaining integrity in all business dealings.

The company holds regular training sessions for employees on ethical practices and compliance, with over 90% of staff completing these programs in the past year. The introduction of a whistleblower policy has also facilitated an environment where employees can report unethical behavior confidentially.

Customer Centricity

Customer centricity highlights L&T Finance's dedication to understanding and fulfilling the needs of its clients. This value is pivotal in driving customer loyalty and satisfaction.

In its latest customer satisfaction survey, L&T Finance achieved a satisfaction score of 88%, reflecting positive feedback on service quality and responsiveness. The implementation of a dedicated customer feedback platform has led to a 20% increase in resolved customer issues within a 24-hour time frame.

Furthermore, the introduction of personalized financial products has provided tailored solutions to over 150,000 customers, enhancing their overall experience.

Innovation

Innovation at L&T Finance involves embracing new ideas and technologies to improve products and services, ensuring the company remains competitive in a rapidly evolving market.

In 2023, L&T Finance allocated ₹500 crore towards technology investments, including AI and fintech collaborations, which have streamlined operations and reduced processing times by 30%.

The launch of the mobile application in the last quarter has attracted over 1 million downloads, significantly increasing digital customer engagement. The firm’s innovation lab has successfully piloted 3 new financial products, focused on sustainable finance.

Excellence

Excellence embodies L&T Finance's pursuit of high performance and continuous improvement across all business areas.

In the recent fiscal year, the company reported a 15% growth in net profit, reaching ₹2,500 crore, a testament to its operational excellence. L&T Finance also achieved a return on equity (ROE) of 17%, exceeding industry averages.

The establishment of a quality management team has led to a 25% decrease in operational errors, significantly enhancing service delivery. Additionally, participation in the Global Benchmarking Initiative has provided insights into best practices that have been adopted across the organization.

Respect

Respect is integral to L&T Finance’s culture, fostering a collaborative environment where diversity and inclusion thrive.

In its latest diversity report, L&T Finance indicated that women represent 35% of its workforce and 30% of leadership roles, exceeding industry standards for gender representation.

The company hosts annual diversity training sessions, with participation rates at 100%, promoting an inclusive workplace. The establishment of employee resource groups has empowered staff to voice their opinions and engage in company initiatives actively.

Core Value Description Key Metrics
Integrity Commitment to ethical conduct and compliance. Compliance rate: 100%, Training completion: 90%
Customer Centricity Focus on customer satisfaction and tailored solutions. Satisfaction score: 88%, Resolved issues increase: 20%
Innovation Embracing technology for competitive advantage. Investment in tech: ₹500 crore, Mobile app downloads: 1 million
Excellence Pursuit of high performance and quality improvement. Net profit growth: 15%, ROE: 17%
Respect Fostering a diverse and inclusive workplace. Women in workforce: 35%, Leadership roles: 30%

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