Mission Statement, Vision, & Core Values (2025) of Orange Belgium S.A.

An Overview of Orange Belgium S.A.

General Summary of Orange Belgium S.A.

Orange Belgium S.A. is a telecommunications company headquartered in Brussels, Belgium. Founded in 1994, it operates as a subsidiary of the Orange Group, a global telecommunications operator. The company provides a wide range of services, including mobile and fixed-line telephony, internet access, and digital TV. In 2024, Orange Belgium reported revenues of approximately €1.7 billion, showcasing its strong market presence and customer base.

As of 2024, Orange Belgium serves over 3.6 million customers across various segments, including individual consumers, businesses, and public administrations. The company focuses on delivering innovative solutions and quality customer service, aiming to maintain its competitive edge in the telecommunications sector.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for Q1 2024, Orange Belgium recorded a remarkable revenue growth of 12% compared to the same period in the previous year. The primary driver behind this growth was the increase in mobile service revenues, which amounted to €1 billion, up from €900 million in Q1 2023.

The report highlighted a substantial increase in customers subscribing to Orange’s converged offers, which combine both fixed and mobile services. This segment alone generated €350 million in revenue, reflecting a 20% year-over-year growth. Additionally, the average revenue per user (ARPU) rose to €22.50, indicating increased spending on mobile and data services.

Furthermore, Orange Belgium's EBITDA for Q1 2024 was reported at €470 million, representing a margin of 27.6%. The company’s disciplined cost management strategies contributed to an operating profit of €150 million, signaling a robust operating performance in a competitive market.

Introduction to Orange Belgium as a Leading Company in the Industry

Orange Belgium stands out as one of the leading telecommunications providers in Belgium due to its commitment to innovation and customer-centric services. The company has invested heavily in expanding its 5G network, ensuring comprehensive coverage for its customers. As of 2024, Orange Belgium has achieved a 5G coverage rate of 90% across major urban areas, setting the pace in the market.

Moreover, the company's ongoing digital transformation initiatives are positioning it as a frontrunner in the industry. Orange Belgium continues to explore new technologies and partnerships aimed at enhancing customer experience and operational efficiency. The company’s performance metrics underscore its strategy’s effectiveness and prompt relevant stakeholders to delve deeper into its success.

Mission Statement of Orange Belgium S.A.

Mission Statement of Orange Belgium S.A.

Orange Belgium S.A. operates with a mission statement that focuses on providing high-quality telecommunications services while enhancing customer experience. This mission is central to its strategy and aligns with its long-term goals, reflecting its commitment to innovation and customer satisfaction in the competitive telecom market.

Core Components of the Mission Statement

1. Customer-Centric Approach

Orange Belgium is dedicated to putting the customer at the heart of its operations. The company aims to understand and anticipate customer needs, guaranteeing tailored solutions and superior support.

As of the end of 2022, Orange Belgium reported a customer base of over 4 million mobile subscribers and 1.1 million fixed broadband subscribers. This growth underlines the effectiveness of its customer-centric strategy.

2. Commitment to Innovation

Emphasizing technological advancement, Orange Belgium invests significantly in innovation to deliver cutting-edge services. In 2023, the company allocated approximately €200 million to enhance its network infrastructure and develop new digital services.

3. Social Responsibility

Orange Belgium is committed to corporate social responsibility, focusing on sustainability practices and community support. In 2023, it achieved a reduction in carbon emissions by 30% compared to 2020 levels. The company also actively participates in local initiatives, contributing over €1 million annually to various social programs.

Its sustainability efforts have garnered recognition, with Orange Belgium being named a CDP A List company for climate change performance in 2023, reflecting its leadership in environmental responsibility.

Vision Statement of Orange Belgium S.A.

Vision Statement Overview

As of 2024, the vision statement of Orange Belgium S.A. emphasizes its commitment to digital transformation, connectivity, and customer-centric services. The company aims to lead in mobile communications, enhance customer experiences, and contribute to societal progress through technology.

Key Components of the Vision Statement

The vision statement of Orange Belgium can be broken down into several key components that illustrate its strategic priorities:

• Leadership in Connectivity: Orange Belgium envisions being a leader in mobile and fixed connectivity, driving advancements through cutting-edge technology.
• Customer-Centric Approach: The company aims to enhance customer experience by tailoring services and ensuring accessibility to innovative solutions.
• Contribution to Society: Orange Belgium focuses on using technology to positively impact communities, supporting digital inclusion and sustainable development.

Strategic Initiatives Supporting the Vision

Orange Belgium has outlined several strategic initiatives aimed at realizing its vision:

• Network Expansion: Investing approximately €300 million in 2024 for network upgrades and expansion to improve coverage and service quality.
• 5G Deployment: By mid-2024, Orange Belgium plans to cover 80% of the population with 5G services, enhancing mobile connectivity.
• Sustainability Goals: The company aims to reduce carbon emissions from its operations by 30% by 2025, contributing to environmentally sustainable practices.

Performance Metrics Aligned with the Vision

The financial performance of Orange Belgium reflects its commitment to its vision:

Commitment to Innovation

Orange Belgium’s vision heavily relies on continuous innovation:

• R&D Investment: The company allocates about €100 million annually for research and development to drive technological advancements.
• Partnerships: Collaborating with tech firms and startups to foster innovation, focusing on AI and IoT solutions.
• Digital Services: Expanding digital services, aiming for a 50% increase in such offerings by end of 2024.

Employee Engagement and Culture

Integral to achieving its vision is Orange Belgium's focus on employee engagement:

• Employee Training: Investing in training programs worth approximately €10 million in 2024 to enhance workforce skills.
• Diversity Initiatives: Aiming for a workforce diversity rate of 50% by 2025, promoting inclusivity within the company.
• Well-being Programs: Implementing well-being programs to ensure a positive workplace culture and improve employee satisfaction rates.

Community Engagement

Aligning with its vision, Orange Belgium is committed to community engagement:

• Digital Inclusion Projects: Launching initiatives targeting 100,000 individuals by 2025 to enhance digital skills and access to technology.
• Investment in Education: Aiming to invest €5 million in educational programs focusing on digital literacy.
• Sustainability Partnerships: Collaborating with NGOs to promote sustainable practices in local communities.

Conclusion

The vision of Orange Belgium is rooted in its commitment to leading connectivity, fostering customer satisfaction, and contributing positively to society while driving financial growth and innovation.

Core Values of Orange Belgium S.A.

Customer Centricity

The value of customer centricity represents Orange Belgium S.A.'s commitment to prioritizing the needs and satisfaction of its customers. This core value emphasizes understanding customer behavior and preferences to enhance service delivery.

In 2023, Orange Belgium reported a customer satisfaction score of 78%, reflecting a significant increase from 72% in 2022. The company has initiated programs like the 'Customer Service Excellence' initiative, which aims to reduce response times to customer inquiries by 30%.

Additionally, the launch of the My Orange app has enabled customers to manage their mobile services effectively, earning a rating of 4.5/5 on app stores. This digital transformation demonstrates the company’s focus on customer needs and preferences.

Integrity

Integrity is fundamental to Orange Belgium's operational philosophy. The company upholds transparency in its dealings with customers, stakeholders, and the larger community.

In 2023, Orange Belgium was recognized with the 'Most Trusted Telecom Operator' award for the third consecutive year, highlighting its commitment to ethical practices. The company has also reported adherence to strict privacy laws, with 100% compliance with GDPR regulations.

Moreover, Orange Belgium has implemented a whistleblower policy that allows employees to report unethical behavior without fear of retribution, further demonstrating its commitment to integrity.

Innovation

Innovation drives Orange Belgium's growth and competitive advantage in the telecommunications sector. The company continually invests in research and development to enhance its service offerings.

In 2023, Orange Belgium allocated €150 million to R&D, focusing on the implementation of 5G technologies. This investment has helped expand its 5G network coverage to 75% of the population, significantly improving service quality.

Additionally, the launch of the Orange Bank in Belgium in 2022 is a testament to its innovative spirit, offering unique financial services that cater to the evolving needs of customers.

Teamwork

Teamwork represents the collaborative spirit within Orange Belgium, fostering a culture where diverse talents come together to achieve common goals.

The company reported an employee engagement score of 85% in its 2023 workforce survey, reflecting strong collaboration among teams. Orange Belgium also promotes diversity, with women holding 40% of leadership positions as of 2023.

To enhance teamwork, Orange Belgium launched the 'Together Initiative,' encouraging cross-departmental projects, which led to the successful rollout of new services that increased market share by 3% in 2023.

Sustainability

Sustainability is a key core value of Orange Belgium, reflecting its commitment to environmentally responsible business practices and community engagement.

In 2023, the company achieved a 20% reduction in CO2 emissions compared to previous years, on track to meet its goal of being carbon neutral by 2025. Additionally, it has invested €50 million in renewable energy projects, ensuring that 50% of its energy needs are met through sustainable sources.

Furthermore, Orange Belgium’s community programs, such as digital education workshops, reached over 10,000 students across Belgium in 2023, showcasing its commitment to social responsibility.