Mission Statement, Vision, & Core Values (2025) of Quilter plc.

An Overview of Quilter plc

General Summary of Quilter plc

Quilter plc, established in 1775, has evolved into a prominent wealth management business specializing in investment and financial advice, focusing on high net worth individuals and institutional clients. The company operates primarily in the UK and has a growing presence in the international market.

Quilter offers a comprehensive range of services, including:

• Wealth management
• Investment advice
• Financial planning
• Investment platforms
• Advisory services

As of 2024, Quilter plc reported total sales of £1.1 billion, showing a notable increase in client engagement and assets under management.

Company's Financial Performance in Latest Financial Reports

In the latest financial reporting period, Quilter plc achieved record-breaking revenue of £1.1 billion, up 8% from the previous year. The company experienced significant growth in its main product segments, with assets under management (AUM) increasing to £125 billion.

Key financial highlights include:

• Underlying operating profit: £286 million
• Profit before tax: £227 million
• Adjusted earnings per share: 14.2 pence
• Dividend per share: 7.5 pence

The company's growth is attributed to a strong performance in the wealth management sector, particularly in discretionary investment management, which saw a growth rate of 12%. Furthermore, Quilter’s digital platform expansion has contributed to an increase in client acquisitions.

Introduction to Quilter as a Leader in the Industry

Quilter plc stands out as one of the leading firms in the UK wealth management industry, recognized for its robust investment solutions and a strong commitment to client service. Its reputation is fueled by innovative service offerings and strategic market expansion pursuits.

As a significant player in the financial landscape, Quilter consistently ranks among the top wealth managers in terms of client trust and satisfaction. The company's emphasis on technology and digital transformation enhances its competitive edge, positioning it to capitalize on growing market opportunities. To understand why Quilter plc is successful, further insights into its operations and strategic initiatives are detailed below.

Mission Statement of Quilter plc

Mission Statement of Quilter plc

Quilter plc's mission statement serves as a cornerstone for its strategic direction and corporate identity. It articulates the company's commitment to helping customers achieve financial security and well-being through tailored investment solutions and exemplary customer service. The mission is not just a statement; it embodies the ethos of the firm and reflects its aspiration to be a trusted financial partner.

Core Component 1: Empowering Financial Confidence

The first core component of Quilter's mission statement is about empowering clients to make informed financial choices. The company aims to provide clear, accessible information to its clients, ensuring they have the tools needed to feel confident about their financial futures. For instance, Quilter invests significantly in technology and educational resources, which in 2023, amounted to approximately £30 million in digital transformation initiatives.

Core Component 2: Delivering High-Quality Products and Services

Quilter ensures high-quality products and services are at the forefront of its mission. As of 2024, Quilter offers a diverse range of investment products, which include but are not limited to, life insurance, investment platforms, and advice services. In 2023, Quilter's investment platform experienced a growth of 12% year-on-year, reaching total assets under management of approximately £118 billion.

Core Component 3: Commitment to Sustainability

Another vital aspect of Quilter's mission is its commitment to sustainability and responsible investing. Quilter actively promotes ESG (Environmental, Social, and Governance) criteria in its investment strategies. In 2023, over 45% of Quilter's portfolio was aligned with sustainability guidelines, showcasing its dedication to social responsibility. Additionally, Quilter aims to achieve net-zero emissions across its investment activities by 2050, aligning with broader industry goals.

Vision Statement of Quilter plc

Vision Statement Overview

Quilter plc aims to be the leading investment platform for the UK and internationally. This vision is anchored in their commitment to providing high-quality financial services to customers seeking to build and protect their wealth.

Long-term Goals

Quilter's vision emphasizes sustainable growth and delivering value to shareholders. By 2025, Quilter intends to increase its assets under management to £120 billion. The company is focused on expanding its market share by targeting both individual investors and financial advisers.

Innovation and Technology

The company envisages leveraging technology to enhance customer experience and operational efficiency. Quilter plans to invest approximately £50 million in digital transformation initiatives over the next two years. This investment will focus on improving its digital platforms and enhancing user engagement.

Customer-Centric Approach

Quilter believes in placing the customer at the heart of its business model. The goal is to achieve a customer satisfaction score of over 90% by 2024. To support this, Quilter aims to enhance its advisory services and personal finance tools.

Responsible Investment

Quilter's vision includes a strong commitment to responsible investment practices. The company has pledged to incorporate Environmental, Social, and Governance (ESG) criteria into its investment decisions, aiming for 50% of its funds to meet sustainability criteria by 2025.

Diversity and Inclusion

Diversity and inclusion are seen as essential components of Quilter's future success. The company aims to increase the proportion of women in senior leadership roles to 30% by 2025. This effort supports a broader commitment to fostering an inclusive workplace environment.

Core Values of Quilter plc

Integrity

Integrity is a cornerstone of Quilter plc's ethos. It reflects the company's commitment to ethical practices, transparency, and accountability in all its operations.

Quilter demonstrates integrity through its adherence to stringent regulatory compliance, as evidenced by its £1.2 billion assets under administration as of June 2023. The firm consistently publishes detailed financial reports, ensuring stakeholders receive a clear picture of its financial health.

Furthermore, Quilter has implemented a robust whistleblowing policy, encouraging employees to report unethical behaviors. In 2023, 92% of employees reported feeling secure in voicing their concerns regarding conduct that contradicts company ethics.

Customer Centricity

Customer centricity at Quilter means placing clients at the heart of every decision and service offered. This core value is integral to building long-lasting relationships.

Quilter has recently rolled out a new digital platform aimed at enhancing customer experience, resulting in a 30% increase in client engagement scores in 2023. The firm also achieved a net promoter score of 48, indicating strong customer loyalty.

Through initiatives like personalized financial planning, Quilter has reported that 75% of its clients felt their financial needs were better understood and met over the past year.

Collaboration

Collaboration within Quilter fosters a culture of teamwork and shared success, enhancing productivity and innovation.

The company launched an internal collaboration tool in 2023 that increased cross-department project efficiency by 25%. This tool has facilitated the sharing of best practices across teams and has enabled the successful launch of over 20 new services in the last twelve months.

Quilter also engages in strategic partnerships, contributing to a 15% increase in its market reach in 2023, allowing access to a broader customer base.

Innovation

Innovation is vital for Quilter to remain competitive and responsive to market changes. This core value drives the company to continually develop new products and services.

In 2024, Quilter invested £25 million in technology and innovation, focusing on fintech solutions that cater to evolving customer needs. The introduction of a robo-advisory service in early 2024 attracted over 2,000 clients within the first month.

Moreover, Quilter's commitment to sustainability has led to the development of several green financial products, resulting in a 40% increase in sustainable investment offerings year-over-year.

Responsibility

Responsibility is a key value for Quilter, reflecting its commitment to community engagement and sustainable practices.

In 2023, Quilter donated £1 million to local charities and initiatives, supporting education and financial literacy programs. The company’s employees logged over 10,000 volunteer hours in community service activities in the last year.

Quilter also focuses on environmental responsibility, achieving a 20% reduction in carbon emissions as part of its sustainability initiatives in 2023. It aims to become carbon neutral by 2025.