Mission Statement, Vision, & Core Values (2025) of United Utilities Group PLC.

An Overview of United Utilities Group PLC

General Summary of United Utilities Group PLC

United Utilities Group PLC is a leading water and wastewater services company based in the United Kingdom. Established in 1990 through the merger of North West Water and the water business of United Utilities, the company operates in the North West of England, serving approximately 7 million people. United Utilities is responsible for the management, treatment, and supply of drinking water, as well as the collection and treatment of wastewater.

The company provides a range of services aimed at maintaining the quality and reliability of water supply and wastewater treatment. Key services include:

• Drinking Water Supply
• Wastewater Treatment
• Infrastructure Management
• Environmental Protection and Sustainability Initiatives

As of 2024, United Utilities reported sales revenues of approximately £1.7 billion, reflecting their commitment to service excellence and operational efficiency in the utility sector.

Company's Financial Performance in the Latest Financial Reports

In its latest financial report for the fiscal year ending March 2024, United Utilities has demonstrated robust financial performance, with record-breaking revenue figures. The company's total revenue reached £1.7 billion, up from £1.5 billion in the previous fiscal year, marking a 13.3% increase.

Main product sales, primarily from water supply and wastewater services, accounted for the majority of this revenue, driven by increased demand and operational efficiency improvements. The company reported an operating profit of £600 million, resulting in a profit margin of 35.3%.

Significant financial achievements include:

• Net Income: £450 million
• EBITDA: £950 million
• Return on Equity (ROE): 8.5%

United Utilities continues to focus on urban investments and infrastructure improvements, contributing to its growth in various markets, especially in environmental sustainability and innovation.

Introduction to United Utilities Group PLC as a Leader in the Industry

United Utilities Group PLC stands out as one of the leading companies in the UK water and wastewater sector. With a strong focus on sustainability and innovation, the company has positioned itself effectively within a highly regulated industry. United Utilities has garnered recognition for its environmental initiatives and commitment to enhancing water resources management.

As one of the largest water companies in the UK, United Utilities operates over 51 wastewater treatment works and more than 70 water treatment plants. The company has also invested significantly in technology to improve service delivery and reduce environmental impact.

To understand why United Utilities is successful, it is essential to consider its strategic focus on customer satisfaction, regulatory compliance, and sustainable practices. This ongoing commitment has allowed them to maintain a competitive edge in the market.

Mission Statement of United Utilities Group PLC

United Utilities Group PLC Mission Statement

The mission statement of United Utilities Group PLC emphasizes its commitment to providing high-quality water and wastewater services across the North West of England. It is designed to guide all the company's activities, ensuring that every operation aligns with their long-term goals of sustainability, customer satisfaction, and community impact.

Core Component 1: Delivering High-Quality Services

United Utilities aims to deliver high-quality services that meet the needs of its customers effectively. As of the latest reports, the company consistently achieves a service level agreement (SLA) compliance rate of over 99%. This commitment to excellence is demonstrated through investments in infrastructure and technology, which amount to approximately £300 million annually.

Core Component 2: Sustainability and Environmental Stewardship

Sustainability is at the heart of United Utilities' mission. The company has set ambitious targets to reduce carbon emissions, with a goal of achieving net zero emissions by the year 2030. In 2022, they reported a 10% reduction in total greenhouse gas emissions compared to the previous year. The company utilizes renewable energy to power approximately 80% of its operational needs.

Core Component 3: Customer Engagement and Community Support

United Utilities places great importance on engaging with the communities it serves. This is reflected in their initiatives aimed at improving customer experience, with a focus on expanding their customer feedback channels. In a recent survey, 85% of customers reported satisfaction with the company's services. Additionally, United Utilities has committed to providing financial support to vulnerable customers, with funds exceeding £10 million allocated to assist those in need in 2023.

Vision Statement of United Utilities Group PLC

Vision Statement Overview

The vision statement of United Utilities Group PLC is focused on their commitment to providing clean water and wastewater services to customers across the North West of England while contributing towards sustainability and environmental stewardship.

Commitment to Sustainability

As part of their vision, United Utilities aims to achieve a net-zero carbon footprint by 2030. Their sustainability initiatives include a focus on reducing operational emissions by 50% by 2025 compared to a 2017 baseline.

Customer-Centric Approach

The vision emphasizes a deep commitment to customer satisfaction and engagement. United Utilities targets a 90% customer satisfaction rate by 2025, leveraging digital technologies to enhance the customer experience.

Investment in Innovation

United Utilities intends to invest approximately £1.5 billion in innovation over the next five years, focusing on smart water technologies and improving waste management processes.

Enhancing Community Engagement

United Utilities' vision includes fostering stronger ties with local communities through initiatives that focus on water education and resource conservation, aiming to engage 100,000 individuals annually by 2025.

Technological Advancements

In pursuit of their vision, United Utilities is investing in advanced water treatment technologies, with plans to spend £1 billion on digital infrastructure by 2025. This aims to optimize resource usage and increase operational efficiency.

Core Values of United Utilities Group PLC

Customer Commitment

United Utilities Group PLC prioritizes customer satisfaction as a core value, aiming to provide high-quality service and responsive communication. In 2024, the company achieved a customer satisfaction score of 84%, up from 80% in 2023.

The introduction of the 'Customer Experience Transformation Program' in 2023 focused on enhancing the customer journey across all touchpoints. This initiative included the launch of a 24/7 customer support service, reducing response times to under 30 seconds for live interactions.

Additionally, United Utilities has invested £12 million in upgrading its digital platforms, encouraging customer engagement through web self-service options. In 2023, 65% of customer interactions were handled digitally, reflecting the success of these initiatives.

Environmental Responsibility

Environmental stewardship is critical for United Utilities. In 2024, the company committed to achieving net-zero carbon emissions by 2030. This commitment is underpinned by a £1.5 billion investment in sustainability initiatives over the five years leading up to 2025.

For the fiscal year ending March 2023, United Utilities reported a reduction of 20% in operational carbon emissions compared to 2022 levels. The implementation of renewable energy sources has accounted for 50% of energy needs as of 2024.

The 'Water Efficiency Program' driven by the company has saved an estimated 5 billion liters of water annually since its inception, showcasing its commitment to environmental sustainability.

Innovation

Innovation remains a foundational value, emphasizing the need for continuous improvement in water and wastewater services. In 2024, United Utilities allocated £200 million to research and development initiatives aimed at smart water management technologies.

The company has piloted advanced metering infrastructure, resulting in a 30% decrease in billing errors. The adoption of AI-driven analytics for predictive maintenance of assets has increased operational efficiency by 15%.

Moreover, the 'Innovation Challenge Program' launched in 2023 incentivizes employees to propose solutions to enhance service delivery, with over 500 ideas submitted in the first year.

Community Engagement

Community engagement is at the heart of United Utilities’ values, reflecting its dedication to supporting local populations. In 2024, the company launched the 'Community Partnership Program,' investing £5 million in local projects.

Through this initiative, the company has contributed to over 250 community projects, focusing on education, environmental conservation, and health. A recent survey indicated that 90% of community members recognized the positive impact of United Utilities in their area.

Additionally, the company encourages employee volunteering, allowing staff to dedicate 2 days per annum to local causes, further strengthening community ties.

Integrity and Transparency

Integrity and transparency are paramount in building trust with stakeholders. United Utilities adheres to stringent governance practices, with a Board Diversity score of 40% female representation as of 2024.

The company publishes an annual sustainability report, outlining progress against regulatory targets and strategic goals. The latest report highlighted a compliance rate of 98% with environmental regulations.

Moreover, the 'Transparency in Reporting Initiative' launched in 2022 has improved stakeholder communications, increasing engagement by 25% year-on-year.