Mission Statement, Vision, & Core Values (2025) of Zomato Limited.

An Overview of Zomato Limited

General Summary of Zomato Limited

Zomato Limited, founded in 2008, is a leading online food delivery and restaurant aggregation platform based in India. The company offers a wide range of services, including food delivery, restaurant discovery, and food reviews. As of 2024, Zomato operates in over 600 cities across 24 countries, providing more than 10 million active users with options from over 1.5 million restaurants worldwide.

In the latest financial year, Zomato reported total revenue of INR 4,900 crores (approximately USD 600 million), representing a growth of 50% year-on-year. The company has expanded its service offerings to include grocery delivery and meal kits, responding to changing consumer preferences.

Company's Financial Performance in Latest Financial Reports

In the latest quarterly report for Q2 FY24, Zomato achieved a record-breaking revenue of INR 1,200 crores (around USD 145 million), which exceeded market expectations. The company's net profit for the same period was reported at INR 150 crores, marking a significant turnaround from the losses of the previous year.

The breakdown of revenue sources includes:

• Food Delivery: INR 900 crores
• Restaurant Business: INR 250 crores
• Other verticals (grocery, meal kits): INR 50 crores

Moreover, Zomato's gross order value (GOV) has grown to INR 13,000 crores, indicating a strong demand for its services. The company has also reported a year-on-year growth of 35% in active customer subscriptions.

Introduction to Company as a Leader in the Industry

Zomato Limited has established itself as one of the leading players in the food delivery industry, with a market share of approximately 30% in India. Its strategic partnerships with local restaurants and continuous investment in technology have solidified its competitive edge. The company has also been at the forefront of integrating AI and data analytics to enhance user experience.

As a tech-driven platform, Zomato leverages its robust logistics network to ensure timely deliveries and customer satisfaction. The company's focus on customer engagement and retention has led to a loyal user base, making it a cornerstone in the evolving food tech landscape. To understand the full scope of Zomato's operational success and innovations, further exploration of its market strategies is recommended.

Mission Statement of Zomato Limited

Mission Statement of Zomato Limited

Zomato Limited operates with a clear mission statement that guides its strategic objectives and business practices. The mission articulates the company’s commitment to enhancing the food and dining experience for consumers while supporting restaurant partners through technology-driven solutions. This mission is significant as it shapes the company's long-term goals, brand identity, and operational strategies.

Core Components of Zomato's Mission Statement

1. Enhancing Customer Experience

Zomato's mission focuses on providing an exceptional customer experience by offering a wide range of food options that cater to diverse consumer preferences. The platform enables users to discover restaurants, read reviews, and place orders conveniently.

As of 2024, Zomato boasts over 80 million monthly active users, illustrating its widespread usage in the food delivery sector. The company has partnered with over 1.5 million restaurants worldwide, enhancing the dining experience by fostering a robust ecosystem.

2. Supporting Restaurant Partners

An essential component of Zomato's mission includes empowering restaurant partners. This is achieved through various services, including online ordering, delivery solutions, and marketing support. The aim is to help restaurants increase their visibility and sales in a competitive market.

In the fiscal year 2023, Zomato reported a 38% increase in revenue from restaurant partners, highlighting its role in driving their growth. The company also noted that over 500,000 restaurants utilize Zomato's marketing tools to enhance customer engagement and reach.

3. Leveraging Technology for Efficiency

Zomato emphasizes leveraging technology to improve operational efficiency across its services. This includes utilizing data analytics to optimize delivery routes and enhance inventory management for restaurant partners. The adoption of AI and machine learning in its systems aims to streamline operations and enhance user experience.

According to recent reports, Zomato has implemented technological advancements that have resulted in a 25% reduction in delivery times on average, significantly boosting customer satisfaction. Furthermore, the company has invested USD 200 million in technology development to enhance its platform's capabilities.

Vision Statement of Zomato Limited

Vision for Customer Satisfaction

Zomato Limited envisions a future where customer satisfaction is paramount. The goal is to ensure that every customer has an exceptional dining experience. In the fiscal year 2023, Zomato reported a customer retention rate of 78%, a reflection of its commitment to enhancing user experience.

Vision for Market Leadership

Zomato aims to be the leading food delivery platform in India and expand its reach internationally. Currently, Zomato holds a market share of approximately 45% in India's food delivery sector, positioning itself ahead of competitors like Swiggy. In 2023, Zomato's total revenue was approximately INR 5,175 Crores (USD 628 million), marking a 51% year-over-year growth.

Vision for Technological Innovation

The company plans to continually invest in technological advancements to streamline operations and improve logistical efficiency. For instance, Zomato has been integrating AI and machine learning to personalize recommendations, which is expected to boost order accuracy by 20% in 2024.

Vision for Sustainability

Zomato is striving for sustainability by committing to reduce food delivery emissions. As part of its plan, the company aims to transition its delivery fleet to electric vehicles by 2025, which could reduce carbon emissions by approximately 50% compared to traditional delivery methods.

Vision for Global Expansion

In 2024, Zomato's vision includes expanding operations into emerging markets. The company has identified potential markets in Southeast Asia and the Middle East, where it projects to increase its user base by 30% within the next two years. Zomato's international revenue accounted for around 30% of its total revenue in 2023.

Core Values of Zomato Limited

Innovation

Innovation is at the heart of Zomato Limited's operations. The company believes in constantly evolving its services and technology to enhance the user experience.

In 2024, Zomato launched its Zomato Gold program, which provides exclusive dining privileges. This initiative has attracted over 2 million subscribers in the first quarter alone.

The company's investment in AI-driven logistics has improved food delivery times by 25%, with the average delivery time now clocking in at approximately 30 minutes. Additionally, the integration of machine learning algorithms has allowed Zomato to optimize its food recommendation system, increasing user engagement by 15%.

Customer Centricity

Zomato places a significant emphasis on customer satisfaction and engagement. The company actively solicits feedback through its app and social media platforms.

As of 2024, Zomato reported a 4.8/5 average customer rating across its user base. The company has implemented a 24/7 customer support system, which has led to a 30% decrease in response time to customer inquiries.

In an effort to enhance customer loyalty, Zomato launched its Referral Program, successfully acquiring over 1.5 million new users in 2024 alone, showcasing its commitment to providing exceptional service.

Integrity

Integrity is a core value that Zomato cherishes deeply. The company adheres to ethical business practices and transparency in all dealings.

In 2024, Zomato has implemented rigorous measures to ensure compliance with local regulations. The company has invested over $1 million in training programs for its staff on ethical standards and compliance. Furthermore, Zomato has introduced a Whistleblower Policy to encourage employees to report unethical practices.

As a result of these initiatives, Zomato has maintained a zero-tolerance policy towards corruption, which has bolstered its reputation within the industry.

Sustainability

Zomato is committed to sustainable practices across its operations. The company has established a clear sustainability agenda aimed at reducing environmental impact.

In 2024, Zomato pledged to source 100% of its packaging from sustainable materials by 2025. Currently, 70% of its food delivery packaging is recyclable. The initiative is projected to reduce carbon emissions by approximately 50,000 tons annually.

The company has also partnered with local NGOs to promote food waste reduction programs, successfully redistributing over 10,000 meals to those in need in the past year.

Teamwork

Teamwork is central to Zomato's culture, fostering collaboration and communication among employees for better outcomes.

In 2024, the company introduced a Flexible Work Policy, allowing employees to choose their work environment, which has resulted in a 20% increase in employee satisfaction scores.

Zomato also launched a Team Recognition Program that celebrates team achievements quarterly, motivating over 5,000 employees and enhancing overall productivity by 15%.