Healthcare Services Group, Inc. (HCSG): Business Model Canvas [Jan-2025 Mis à jour]

Dans le paysage dynamique des services de soutien aux soins de santé, Healthcare Services Group, Inc. (HCSG) émerge comme un acteur charnière, transformant comment les installations médicales gèrent leurs besoins opérationnels critiques. Grâce à un modèle commercial innovant qui intègre de manière transparente une gestion complète des installations, des solutions spécialisées de la main-d'œuvre et des partenariats stratégiques, HCSG offre une valeur inégalée aux établissements de santé. Leur approche unique optimise non seulement l'efficacité opérationnelle, mais assure également un soutien conforme et conforme de haute qualité qui relève des défis complexes auxquels sont confrontés les hôpitaux, les maisons de soins infirmiers et les centres de réadaptation dans l'environnement de santé exigeant d'aujourd'hui.

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: partenariats clés

Hôpitaux et établissements de soins de longue durée

En 2023, Healthcare Services Group, Inc. dessert environ 4 500 établissements de santé à l'échelle nationale. Les partenariats de l'entreprise comprennent:

Type d'installation	Nombre de partenariats	Valeur du contrat annuel
Hôpitaux de soins actifs	1,200	180 millions de dollars
Établissements de soins de longue durée	3,300	220 millions de dollars

Externalisation des clients dans le secteur des soins de santé

HCSG fournit des services externalisés à plusieurs segments de soins de santé:

• Maisons de soins infirmiers: 2 800 installations
• Centres de réadaptation: 650 installations
• Fournisseurs de soins de santé spécialisés: 350 installations

Fournisseurs d'équipements de nettoyage et de restauration

Catégorie des fournisseurs	Nombre de partenariats	Valeur d'achat annuelle
Équipement de nettoyage industriel	12 fournisseurs majeurs	45 millions de dollars
Équipement de cuisine commerciale	8 vendeurs primaires	32 millions de dollars

Agences de dotation et de recrutement

HCSG collabore avec les réseaux de dotation en soins de santé spécialisés:

• Agences de dotation nationales: 6 partenariats
• Sociétés de recrutement régional: 18 partenariats
• Total des dépenses de recrutement annuel: 22 millions de dollars

Sociétés de conseil en conformité réglementaire

Zone de conformité	Nombre de partenaires de conseil	Dépenses de conseil annuelles
Compliance réglementaire des soins de santé	5 entreprises spécialisées	3,5 millions de dollars
Conseil de sécurité alimentaire	3 entreprises spécialisées	1,8 million de dollars

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: Activités clés

Gestion des services de support des installations

Healthcare Services Group, Inc. gère les services de soutien pour environ 4 500 établissements de santé aux États-Unis à partir de 2023. Revenus annuels des services de soutien aux installations: 2,1 milliards de dollars.

Catégorie de service	Nombre d'installations servies	Revenus annuels
Hôpitaux	1,250	650 millions de dollars
Établissements de soins de longue durée	2,800	1,1 milliard de dollars
Centres de réadaptation	450	350 millions de dollars

Entretien ménager et services diététiques

HCSG fournit des services complets d'entretien et de diététique avec les mesures suivantes:

• Volume annuel du service d'entretien ménager: 85 millions de pieds carrés
• Préparation quotidienne des repas: 2,3 millions de repas
• Personnel des services diététiques: 12 500 employés
• Personnel d'entretien ménager: 8 700 employés

Recrutement de personnel et de personnel

Opérations de dotation pour les professionnels de la santé:

Catégorie de personnel	Nombre de professionnels placés	Revenus de recrutement annuels
Professionnels de l'alimentation	5,200	180 millions de dollars
Professionnels de l'entretien ménager	6,800	220 millions de dollars
Personnel de gestion	1,500	95 millions de dollars

Contrôle de la qualité et surveillance de la conformité

Mesures de conformité et d'assurance qualité:

• Audits annuels de conformité: 4 500
• Personnel de contrôle de la qualité: 350 professionnels
• Budget de surveillance de la conformité: 42 millions de dollars par an
• Taux de réussite de certification: 98,7%

Programmes de formation et de développement professionnel

Investissement en développement professionnel:

Programme de formation	Participants annuels	Investissement en formation
Intégration initiale	15,200	8,5 millions de dollars
Formation des compétences avancées	6,800	5,2 millions de dollars
Développement de gestion	1,500	3,8 millions de dollars

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: Ressources clés

Main-d'œuvre formée et qualifiée

Au quatrième trimestre 2023, Healthcare Services Group, Inc. a employé 8 750 employés au total dans ses divisions de services. La répartition des effectifs comprend:

Catégorie des employés	Nombre d'employés
Professionnels des services alimentaires	5,200
Personnel d'entretien ménager	3,250
Personnel de gestion	300

Systèmes de gestion des services propriétaires

HCSG utilise des technologies de gestion propriétaires avec les spécifications suivantes:

• Plateforme de gestion de la main-d'œuvre intégrée
• Système de suivi des performances en temps réel
• Logiciel de gestion opérationnelle basée sur le cloud

Solide réputation de l'industrie

Mesures de performance de l'industrie pour HCSG en 2023:

Métrique	Valeur
Taux de rétention des clients	92.5%
Score de satisfaction du client	4.7/5

Réseau client étendu

Distribution du portefeuille client à partir de 2023:

Segment des soins de santé	Nombre de clients
Établissements de soins de longue durée	475
Hôpitaux	185
Centres de réadaptation	120

Technologies opérationnelles avancées

Investissement dans les infrastructures technologiques en 2023:

Catégorie de technologie	Montant d'investissement
Développement de logiciels	3,2 millions de dollars
Infrastructure numérique	2,7 millions de dollars
Améliorations de la cybersécurité	1,5 million de dollars

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: propositions de valeur

Solutions complètes de gestion des installations

Healthcare Services Group, Inc. fournit des services de gestion des installations dans plus de 4 300 établissements de santé à l'échelle nationale à partir de 2023. Revenus annuels des services de gestion des installations: 2,16 milliards de dollars.

Catégorie de service	Revenus annuels	Couverture de l'installation
Entretien ménager	1,05 milliard de dollars	2 700 installations
Services alimentaires	890 millions de dollars	1 400 installations
Entretien	215 millions de dollars	200 installations

Services d'externalisation rentables

Économies de coûts moyens pour les établissements de santé: 22 à 35% grâce à des services d'externalisation.

• Réduction des coûts de la main-d'œuvre: 28%
• Amélioration de l'efficacité opérationnelle: 25%
• Réduction administrative des frais généraux: 18%

Soutien fiable et fiable de haute qualité aux établissements de santé

Métriques de qualité pour 2023:

Indicateur de performance	Score / pourcentage
Taux de satisfaction du client	94.6%
Fiabilité du service	97.3%
Temps de réponse	<2 heures

Effectif spécialisé avec une expertise en matière de soins de santé

Statistiques de la main-d'œuvre pour 2023:

• Total des employés: 64 500
• Professionnels certifiés de la santé: 58%
• Heures de formation moyennes par employé: 42 heures / an

Conformité et soutien à la gestion des risques

Métriques de performance de la conformité:

Zone de conformité	Taux de conformité
Règlements HIPAA	99.8%
Normes de sécurité des soins de santé	98.5%
Protocoles de contrôle des infections	97.2%

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: relations clients

Contrats de service à long terme

Healthcare Services Group, Inc. maintient le taux de rétention contractuel de 95% avec des établissements de santé en 2023. La durée moyenne du contrat est de 3 à 5 ans avec des clients institutionnels, notamment des maisons de soins infirmiers, des hôpitaux et des établissements de soins de longue durée.

Type de contrat	Durée moyenne	Taux de rétention
Établissements de santé institutionnels	3-5 ans	95%
Contrats hospitaliers	4 ans	92%

Équipes de gestion des comptes dédiés

HCSG alloue 72 professionnels de la gestion des comptes spécialisés sur différents marchés régionaux pour gérer les relations avec les clients.

• Le gestionnaire de compte moyen gère 12 à 15 clients institutionnels
• Temps de réponse de l'équipe de soutien dédié: moins de 4 heures
• Évaluation annuelle de satisfaction du client: 87%

Solutions de service personnalisées

Le groupe de services de santé fournit des services environnementaux et alimentaires sur mesure Plus de 250 options de personnalisation pour différents types d'établissements de santé.

Catégorie de service	Options de personnalisation	Taux de mise en œuvre
Services environnementaux	125 variations	94%
Services alimentaires	135 variations	91%

Rapports de performances réguliers

HCSG fournit des rapports de performance trimestriels à 98% des clients institutionnels, couvrant les principales mesures opérationnelles et les indicateurs de qualité de service.

• Fréquence de rapport: trimestriel
• Couverture client: 98%
• Métriques suivies: rentabilité, qualité du service, conformité

Mécanismes de rétroaction d'amélioration continue

La société met en œuvre des enquêtes annuelles sur la satisfaction des clients avec un taux de réponse de 82% et intègre les commentaires dans les processus d'amélioration des services.

Mécanisme de rétroaction	Taux de réponse	Implémentation d'amélioration
Enquêtes client annuelles	82%	67%
Revues de performance trimestrielles	76%	55%

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: canaux

Équipe de vente directe

Depuis le quatrième trimestre 2023, Healthcare Services Group, Inc. maintient une équipe de vente directe dédiée d'environ 87 représentants commerciaux professionnels ciblant les établissements de santé à l'échelle nationale.

Métrique de l'équipe de vente	2023 données
Représentants des ventes totales	87
Ventes annuelles moyennes par représentant	1,2 million de dollars
Couverture géographique	50 États américains

Site Web de l'entreprise

Le site Web d'entreprise de HCSG (www.hcsg.com) est un canal numérique critique pour la communication d'entreprise et la génération de leads.

• Trafic mensuel du site Web: 42 500 visiteurs uniques
• Temps moyen sur le site: 3,7 minutes
• Taux de soumission du formulaire de contact en ligne: 2,3% par visite

Conférences et salons commerciaux de l'industrie

HCSG participe à 17 conférences de l'industrie des soins de santé chaque année.

Type de conférence	Participation annuelle	Génération de leads
Conférences nationales de santé	8	265 plombs potentiels
Événements de santé régionaux	9	187 Places potentiels

Plateformes de réseautage professionnels

HCSG exploite les plateformes de réseautage professionnels pour le développement des entreprises et le recrutement.

• LinkedIn adepte: 24 300
• Connexions commerciales annuelles générées: 1 450
• Comptes Navigator de Sales LinkedIn: 42

Réseaux de référence et de recommandation

Les réseaux de référence représentent un canal important pour l'acquisition d'entreprises de HCSG.

Source de référence	Taux de conversion	Références annuelles
Administrateurs de l'établissement de soins de santé	37%	298
Recommandations actuelles des clients	42%	356
Références des partenaires de l'industrie	21%	178

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: segments de clientèle

Hôpitaux

Depuis 2023, le groupe de services de santé dessert environ 4 200 hôpitaux à l'échelle nationale. Le segment hospitalier de la société a généré 512,3 millions de dollars de revenus.

Métriques du segment de l'hôpital	2023 données
Total des hôpitaux servis	4,200
Revenus du segment	512,3 millions de dollars
Pénétration du marché	37.5%

Maisons de soins infirmiers

Le groupe des services de santé soutient 2 850 maisons de soins infirmiers à travers les États-Unis, générant 387,6 ​​millions de dollars de revenus de segments.

Métriques du segment des maisons de soins infirmiers	2023 données
Total des maisons de soins infirmiers servies	2,850
Revenus du segment	387,6 ​​millions de dollars
Couverture du marché	42.3%

Installations de vie assistée

La société dessert 1 600 installations de vie assistée, avec un chiffre d'affaires de segment de 214,5 millions de dollars.

Métriques des installations de vie assistée	2023 données
Total des installations servies	1,600
Revenus du segment	214,5 millions de dollars
Pénétration du marché	28.7%

Centres de réadaptation

Le groupe des services de santé soutient 980 centres de réadaptation, générant 156,2 millions de dollars de revenus de segments.

Centres de réadaptation Métriques	2023 données
Les centres de réadaptation totaux servis	980
Revenus du segment	156,2 millions de dollars
Couverture du marché	22.6%

Institutions de soins de santé privés

La société dessert 750 établissements de santé privés, avec un chiffre d'affaires de 95,4 millions de dollars.

Métriques des institutions de soins de santé privés	2023 données
Total des institutions privées servies	750
Revenus du segment	95,4 millions de dollars
Pénétration du marché	18.9%

Segments de clientèle totaux Overview:

• Total des établissements de santé desservis: 9 380
• Revenu du segment cumulé: 1 365,6 millions de dollars
• Pénétration moyenne du marché: 29,6%

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: Structure des coûts

Frais de main-d'œuvre et de personnel

Au quatrième trimestre 2023, Healthcare Services Group, Inc. a déclaré des frais de main-d'œuvre totaux de 620,3 millions de dollars. La main-d'œuvre de l'entreprise comprenait environ 22 500 employés dans divers segments de services.

Catégorie de coûts	Dépenses annuelles ($)	Pourcentage des coûts totaux
Salaires et salaires	458,200,000	35.6%
Avantages et assurance	112,500,000	8.7%
Taxes sur les salaires	49,600,000	3.8%

Coûts de formation et de recrutement

La société a investi 8,7 millions de dollars dans la formation et le recrutement au cours de l'exercice 2023.

• Coût moyen de recrutement par employé: 1 250 $
• Investissement annuel de formation par employé: 387 $
• Budget total de recrutement et de formation: 8 700 000 $

Équipement et approvisionnement de l'offre

Les dépenses annuelles de l'équipement et de l'offre de HCSG ont totalisé 42,5 millions de dollars en 2023.

Catégorie d'approvisionnement	Dépenses annuelles ($)
Équipement de nettoyage	15,600,000
Uniformes et équipement de protection	6,800,000
Entretien de maintenance	20,100,000

Technologie et investissements logiciels

Les investissements technologiques pour 2023 ont atteint 12,3 millions de dollars.

• Licence de logiciel: 4 900 000 $
• Infrastructure informatique: 5 600 000 $
• Systèmes de cybersécurité: 1 800 000 $

Frais de conformité et d'adhésion réglementaire

Les coûts liés à la conformité pour 2023 s'élevaient à 5,6 millions de dollars.

Catégorie de conformité	Dépenses annuelles ($)
Représentation réglementaire	1,800,000
Services juridiques et d'audit	2,500,000
Maintenance de certification	1,300,000

Structure totale des coûts pour 2023: 689,4 millions de dollars

Healthcare Services Group, Inc. (HCSG) - Modèle d'entreprise: Strots de revenus

Frais de gestion des services

Pour l'exercice 2023, Healthcare Services Group, Inc. a déclaré des frais de gestion des services de 1,58 milliard de dollars, ce qui représente une partie importante de leur flux de revenus total.

Année	Frais de gestion des services	Pourcentage du total des revenus
2023	1,58 milliard de dollars	62.4%
2022	1,45 milliard de dollars	59.8%

Frais de dotation et de recrutement

HCSG a généré 352 millions de dollars auprès des services de dotation et de recrutement en 2023.

• Frais de personnel moyens par placement: 4 750 $
• Placements professionnels totaux de la santé: 74 200

Revenus contractuels à long terme

Les revenus de contrat à long terme pour 2023 ont totalisé 426 millions de dollars, avec une durée de contrat moyenne de 3,2 ans.

Type de contrat	Revenu	Durée moyenne du contrat
Établissements de santé	276 millions de dollars	3,5 ans
Services institutionnels	150 millions de dollars	2,8 ans

Incitations basées sur la performance

Les incitations fondées sur le rendement ont représenté 87,5 millions de dollars en 2023.

• Bonus de performance de qualité: 52,3 millions de dollars
• Incitations à l'amélioration de l'efficacité: 35,2 millions de dollars

Services de conseil supplémentaires

Les services de conseil ont généré 64 millions de dollars de revenus pour 2023.

Type de service de conseil	Revenu
Optimisation opérationnelle	35,6 millions de dollars
Intégration technologique	28,4 millions de dollars

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Value Propositions

You're looking at what Healthcare Services Group, Inc. (HCSG) actually delivers to its clients-the core reasons they sign those long-term service agreements. It's not just about cleaning floors or serving meals; it's about taking entire, complex operational departments off a healthcare facility's plate.

The primary value is providing outsourced expertise for non-clinical, mission-critical services. This means you get specialized management for things like environmental services and dietary operations, which are essential for patient health and regulatory compliance but aren't the core clinical mission of a hospital or nursing home. Healthcare Services Group, Inc. (HCSG) serves approximately 2,600 healthcare facilities across the continental United States, managing these functions under full-service agreements.

Cost containment and efficiency are huge selling points, driven by scale. By managing services for thousands of facilities, Healthcare Services Group, Inc. (HCSG) can negotiate better supply costs and manage labor more effectively than an individual facility could on its own. For the year ended December 31, 2024, the company generated total revenues of $1,715.7 million, a 2.7% increase year-over-year. The goal for 2025 is to manage Selling, General and Administrative expenses (SG&A) into the 8.5% to 9.5% range, building on the 2024 actual Cost of Services of 86.7% of revenue, with a 2025 target of the 86% range.

Here's a quick look at how the two main segments contributed to that 2024 revenue scale and where the associated labor and supply costs sit:

Metric	Housekeeping Services (2024)	Dietary Services (2024)	Total Company (FY 2024)
Revenue Contribution	44.6%	55.4%	100%
Labor Cost as % of Segment Revenue	78.4%	56.6%	N/A
Supply Cost as % of Segment Revenue	7.4%	32.5%	N/A
Cost of Services as % of Total Revenue	N/A	N/A	86.7%

Achieving high operating standards and deficiency-free environments is critical, as client contracts depend on regulatory success. Healthcare Services Group, Inc. (HCSG) ties incentives directly to this performance; Account Managers and staff employees are eligible for deficiency-free incentive pay and survey excellence pay. This focus on quality is what supports the reliability you see in their client metrics. For instance, the company's operational momentum in Q3 2025, which saw revenue hit $464.3 million, an 8.5% increase year-over-year, was explicitly driven by operational excellence and high retention.

The value proposition for specialized management is evident in the Dietary segment, which requires expertise in complex nutritional needs for vulnerable populations. This segment accounted for 55.4% of 2024 revenues. The labor component here is leaner than in Housekeeping at 56.6% of segment revenue, but supply costs are significantly higher at 32.5% of segment revenue, showing a different cost structure that requires specialized purchasing and inventory management expertise.

Reliable service delivery is the ultimate proof point, and you see that in the stickiness of the customer base. The outline specifically points to 94% client retention for 2024, which reinforces the long-term nature of the relationships. This reliability is supported by a large, dedicated workforce of approximately 35,300 people as of the end of 2024.

• - Outsourced expertise for non-clinical, mission-critical services
• - Cost containment and efficiency through scale and labor management
• - Achieving high operating standards and deficiency-free environments
• - Specialized management for complex dietary and nutritional needs
• - Reliable service delivery, reflected in 2024's 94% client retention

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Customer Relationships

You're looking at how Healthcare Services Group, Inc. (HCSG) locks in its client base, which is really the engine for their steady, if not explosive, growth. Their relationship strategy is built on deep integration, not just transactional service delivery.

Dedicated, embedded on-site management teams

The core of the relationship is placing their own people directly inside the client's operation. This isn't just a visiting manager; this is an embedded team structure. Think of their operational hierarchy: Vice Presidents of Operations, Directors of Operations, District Managers, and Facility Managers, all working to ensure service quality day-in and day-out. As of the end of 2024, Healthcare Services Group, Inc. was serving approximately 2,600 healthcare facilities across the continental United States. This scale means their management structure is critical for consistency. For instance, when they report on operational excellence driving stable margins, that's the direct result of these on-site teams executing the plan, like aiming for a Cost of Services target in the 86% range for the second half of 2025.

High-touch, long-term contractual relationships

Healthcare Services Group, Inc. relies on full-service agreements that are designed to be sticky. These aren't month-to-month deals; they are structured for the long haul. Typically, these service agreements have an initial period of 60 to 120 days, after which they become renewable, cancellable by either party with only 30 to 90 days' notice. That structure suggests a high degree of confidence in their service delivery to prevent the client from exercising that early exit option. Honestly, management expects to sustain foundational 90%+ client retention rates long-term, which is the real metric you should watch. This focus on retention is what helped drive their robust sequential revenue growth in Q2 2025, marking their fifth consecutive increase.

Here's a quick look at how their service segments contribute to that revenue base, which shows where the relationship focus is:

Segment	2024 Revenue Share	Q2 2025 Revenue Growth (YoY)
Dietary Services	55.4%	Not explicitly stated, but contributed to 7.6% total revenue increase in Q2 2025.
Housekeeping/Facility Services	44.6%	Not explicitly stated, but contributed to 7.6% total revenue increase in Q2 2025.

Collaborative approach to tailoring service to client needs

The service model isn't one-size-fits-all, even though they serve 2,600 facilities. You see this in the structure of their agreements. While most are full-service, some are management-only, where the client retains payroll responsibility for non-supervisory staff. This flexibility shows they adapt the scope of their relationship based on the client's internal capacity or preference. For example, in certain management-only deals, Healthcare Services Group, Inc. maintains responsibility for purchasing supplies, which is a key tailoring point. This collaborative tailoring is essential when dealing with varied client health, like when they continued service to 164 Genesis facilities even after the client filed for Chapter 11 in July 2025, managing receivable balances net of reserves of $50.0 million in accounts receivable and $14.4 million in notes receivable from that specific client as of the Petition Date.

Account management focused on client retention and growth

The goal of the account management function is clearly dual: keep the existing business and find more business within that existing footprint. The Q3 2025 results, with revenue hitting $464.34 million, beat expectations, largely because of securing new clients and maintaining those high retention rates. The company is projecting mid-single digit revenue growth for the full year 2025. This growth relies on account managers successfully cross-selling services or expanding scope within current contracts-what analysts call the "Campus opportunity." The financial health of the relationship management is reflected in the overall market valuation, with the market capitalization hovering around $1.33 billion as of late 2025, which is underpinned by the belief that retention will continue to fuel the top line.

You should track their SG&A spending, as this shows the investment in that account management structure. They are targeting SG&A in the 9.5% to 10.5% range in the near term, with a longer-term goal of managing those costs down to 8.5% to 9.5%. That tighter control suggests they expect the embedded teams and established relationships to become more efficient as they scale.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Channels

You're looking at how Healthcare Services Group, Inc. (HCSG) gets its services-housekeeping, laundry, and dietary management-into the healthcare facilities that need them. The channels are heavily reliant on direct interaction and maintaining deep roots within the existing client base.

Direct sales force focused on new client acquisition

The initial hook for new business relies on a dedicated direct sales effort. This team is focused squarely on converting the sales pipeline opportunities that management has highlighted as a key strategic priority for 2025. New client wins are explicitly cited as a driver of the company's topline growth throughout 2025. The company's ability to secure new business helped push Q2 2025 revenue to $458.5 million.

Existing on-site managers at >2,600 client facilities

The real backbone of the channel strategy is the existing operational footprint. As of the end of 2024, Healthcare Services Group, Inc. (HCSG) provided services to approximately 2,600 facilities throughout the continental United States. These on-site managers are the daily touchpoint, ensuring service delivery excellence. For context on the scale, as of December 31, 2024, the Housekeeping segment served approximately 2,200 customer facilities, while the Dietary segment served about 1,600 facilities. This density is what supports the high retention rates management reports.

The operational scale and recent performance metrics are worth a look right here:

Metric	Value (As of Late 2025 Data)	Reference Period
Total Facilities Served (Approximate)	>2,600	End of 2024 / Ongoing
Q2 2025 Reported Revenue	$458.5 million	Three Months Ended June 30, 2025
Q3 2025 Reported Revenue	$464.34 million	Quarter Ending September 30, 2025
FY 2025 Revenue Growth Expectation	mid-single-digit	Full Year 2025 Guidance
FY 2025 Cash Flow from Operations Forecast (Raised)	$70 million to $85 million	Excluding Payroll Accrual Change

Contract renewals and cross-selling within the existing client base

Retention is just as critical as acquisition; honestly, it's often cheaper. Management consistently points to high client retention rates as a key driver for the topline growth seen in 2025. This suggests that the on-site management channel is highly effective at maintaining service agreements. Cross-selling happens naturally when you are already embedded, for example, by expanding from just providing Dietary services to also managing Housekeeping at a facility. The company operates in two segments, Housekeeping and Dietary, which allows for bundling services to deepen the relationship with the existing customer base. For the six months ended June 30, 2025, Dietary services accounted for 55.6% of total revenues, while Housekeeping was 44.4%.

The focus on operational excellence by field teams leads to consistent margins, which helps secure those renewals.

• New client wins and high retention drove topline growth.
• Operational excellence led to quality service outcomes.
• Strong cash collection trends support the business model.
• Share buybacks totaling $42.0 million year-to-date Q3 2025 signal confidence.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Customer Segments

You're looking to map out exactly who Healthcare Services Group, Inc. (HCSG) serves based on their latest operational data as of late 2025. Honestly, their customer base is highly concentrated in the post-acute and senior care continuum, which is where their core expertise lies.

The primary customer segment for Healthcare Services Group, Inc. (HCSG) remains long-term care and skilled nursing facilities. This focus is evident in their segment revenue breakdown, as these facilities are the main consumers of their Environmental and Dietary Services.

The scale of their operations serving this segment is substantial. For example, in the third quarter of 2025, Healthcare Services Group, Inc. (HCSG) reported total revenue of $464.3 million. The majority of this revenue comes from the two core service lines that cater directly to these facilities.

The following table breaks down the revenue contribution from the two main service segments, which directly map to the services provided to their core customer base:

Service Segment	Q3 2025 Revenue	Q3 2025 Margin
Dietary Services	$252.5 million	5.1%
Environmental Services	$211.8 million	10.7%

The U.S. Skilled Nursing Facilities market itself was estimated to reach USD 205.62 billion in 2025, showing the significant market size Healthcare Services Group, Inc. (HCSG) operates within, even if they only serve a fraction of it. Management noted that they are still barely 50% penetrated in providing dining services within their existing Environmental Services customer base as of Q2 2025, indicating massive cross-selling opportunity within this existing segment.

Beyond the primary focus, Healthcare Services Group, Inc. (HCSG) also targets adjacent and related facilities:

• - Retirement complexes and assisted living centers: These facilities increasingly require the same level of outsourced support for dining and environmental needs as the senior population ages and requires more complex care.
• - Rehabilitation centers and acute care hospitals: While the core is long-term care, their service offering is applicable to post-acute and rehabilitation wings within larger hospital systems.
• - Healthcare operators seeking defintely stable, outsourced services: This describes the value proposition to all segments-providing reliable, specialized, non-clinical support to allow the operator to focus on patient care.

The company reinforces its appeal to these operators by focusing on retention, reporting approximately 90%+ retention as a key growth driver in Q3 2025. That kind of stickiness is what operators value for defintely stable, outsourced services.

Finance: draft a memo by Wednesday detailing the revenue concentration across the top 10 clients as of Q3 2025.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Cost Structure

You're looking at the primary cost components for Healthcare Services Group, Inc. (HCSG) as we move through late 2025. For a service provider like HCSG, controlling the cost of delivering those services-which is mostly people-is the whole game. Here's the quick math on where the money goes.

The largest single driver of operating costs is definitely labor costs for on-site personnel. Since HCSG often operates under full-service agreements, they absorb the direct payroll and supply expenses. For context from the prior year, which still heavily influences the current structure, labor costs within the segments were substantial:

• - Housekeeping labor costs represented approximately 78.4% of Housekeeping revenues in 2024.
• - Dietary labor costs accounted for about 56.6% of Dietary revenues in 2024.

Managing the overall Cost of Services (COS) has been a key focus, especially given the non-cash charges seen earlier in 2025 related to the Genesis restructuring. However, the company has a clear target for the back half of the year.

The Cost of Services (COS) target for H2 2025 is set firmly in the 86% range. This compares to recent reported figures, which have shown volatility due to one-time items:

• - Q3 2025 Reported COS: 79.2% of revenue (benefited by an estimated $34.2 million ERC impact).
• - Q2 2025 Reported COS: 99.4% of revenue (impacted by a $61.2 million Genesis noncash charge).
• - Q1 2025 Reported COS: 84.8% of revenue.

Selling, General, and Administrative (SG&A) expenses are the next major bucket. HCSG is actively working to bring this percentage down as they grow revenue, balancing current investments against long-term efficiency. The near-term goal for SG&A is to stay within the 9.5% to 10.5% range of revenue. The longer-term aspiration is even tighter, aiming for 8.5% to 9.5%.

For example, the adjusted SG&A in Q3 2025 was reported at 10.1%, which is right in the middle of that near-term guidance. That figure included about 50 basis points of professional fees related to the ERC.

When you look specifically at the Dietary segment, which is a significant portion of the business, the cost structure includes substantial food and supply components, which is typical for nutrition services. While the precise 2025 supply cost percentage isn't explicitly stated for the current period, the 2024 data gives you a strong baseline for this cost driver:

Cost Component / Segment	2024 Percentage of Segment Revenue	Q3 2025 Reported Segment Margin
Dietary Supply Costs	32.5%	N/A
Dietary Labor Costs	56.6%	N/A
Dietary Services Segment Margin	N/A	5.1%

To be fair, the labor component is the dominant variable cost, but supply chain management for food and consumables directly impacts the Dietary segment's profitability, which was 5.1% in Q3 2025.

Finance: draft 13-week cash view by Friday.

Healthcare Services Group, Inc. (HCSG) - Canvas Business Model: Revenue Streams

You're looking at how Healthcare Services Group, Inc. (HCSG) brings in the cash flow as of late 2025. Honestly, their revenue streams are highly concentrated in two main operational areas that support long-term care and other healthcare facilities. For the third quarter ending September 30, 2025, the total revenue Healthcare Services Group, Inc. (HCSG) booked was $464.3 million. That quarter's performance contributed to a Trailing Twelve Months (TTM) revenue figure that hit $1.81 billion.

The core of the revenue generation comes from two distinct, yet integrated, service segments. Here's the quick math on how those segments stacked up in Q3 2025:

Revenue Stream Segment	Q3 2025 Revenue (USD)	Approximate Percentage of Q3 Revenue	Q3 2025 Segment Margin
Dietary Services	$252.5 million	54.39%	5.1%
Environmental Services	$211.8 million	45.61%	10.7%

These figures represent the fees charged for the essential services Healthcare Services Group, Inc. (HCSG) provides to its client facilities. You can see the Dietary Services segment is slightly larger by revenue in this period. Still, the Environmental Services segment delivered a defintely better margin in the third quarter.

The revenue streams map directly to the services you mentioned, which are billed to the facilities under contract:

• - Housekeeping and Laundry Services (Environmental Services) fees, which generated $211.8 million in Q3 2025.
• - Dietary Management and Nutrition Services fees, which accounted for $252.5 million in Q3 2025 revenue.

The company is focused on driving growth through new client wins and maintaining high retention rates across these service lines. Finance: draft 13-week cash view by Friday.