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TELUS Corporation (TU): Marketing Mix [Jan-2025 Updated] |

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In the dynamic world of telecommunications, TELUS Corporation stands out as a pioneering force, transforming how Canadians connect, communicate, and thrive in the digital landscape. From cutting-edge 5G networks to innovative healthcare technologies, TELUS has meticulously crafted a comprehensive marketing strategy that goes beyond traditional service provision. This deep dive into TELUS's marketing mix reveals a strategic approach that blends technological innovation, customer-centric solutions, and a commitment to national connectivity, positioning the company as a leader in the rapidly evolving telecommunications ecosystem.
TELUS Corporation (TU) - Marketing Mix: Product
Comprehensive Telecommunications Services
TELUS offers a full range of telecommunications services with the following breakdown:
Service Category | Subscriber Base (2023) | Annual Revenue |
---|---|---|
Mobile Wireless | 10.4 million subscribers | $4.1 billion |
Internet Services | 2.1 million internet customers | $1.8 billion |
TV Services | 1.3 million TV subscribers | $962 million |
Landline Services | 1.1 million landline customers | $587 million |
Enterprise and Business Solutions
TELUS provides advanced business technology services:
- Cloud Services: Supporting 87% of enterprise customers
- Cybersecurity Solutions: Protecting over 5,000 business clients
- Digital Transformation Services: Serving 62% of medium to large enterprises
Advanced 5G Wireless Network
Network infrastructure details:
Network Metric | 2023 Performance |
---|---|
5G Coverage | 95% of Canadian population |
Network Investment | $1.3 billion in 2023 |
Network Speed | Up to 1.5 Gbps |
Healthcare Technology Solutions
TELUS Health segment offerings:
- Digital Health Platforms: Serving 48,000 healthcare providers
- Electronic Medical Records: Supporting 85% of Canadian physicians
- Telehealth Services: 2.3 million patient interactions annually
Smart Technology and IoT Offerings
Internet of Things (IoT) product range:
IoT Category | Connected Devices | Annual Revenue |
---|---|---|
Smart Home Solutions | 672,000 connected households | $214 million |
Business IoT Solutions | Over 1.2 million connected devices | $387 million |
TELUS Corporation (TU) - Marketing Mix: Place
Nationwide Canadian Telecommunications Coverage
TELUS operates a comprehensive telecommunications network covering 99.2% of the Canadian population as of 2023. The network spans approximately 1.3 million square kilometers across Canada.
Coverage Metric | Statistic |
---|---|
Population Coverage | 99.2% |
Network Geographic Coverage | 1.3 million sq km |
Mobile Network Towers | 2,600+ |
Strong Regional Presence in Western Canada
TELUS maintains a dominant market position in British Columbia and Alberta, with specific regional market share metrics:
- British Columbia mobile market share: 37.5%
- Alberta mobile market share: 34.8%
- Total Western Canadian telecommunications revenue: $4.2 billion in 2023
Digital Sales Channels
TELUS operates multiple digital platforms for customer acquisition and service delivery:
Digital Channel | Monthly Active Users |
---|---|
TELUS.com Website | 3.6 million |
TELUS Mobile App | 2.9 million |
Online Customer Support Portal | 2.4 million |
Retail Store Network
TELUS maintains a comprehensive retail presence across Canadian metropolitan areas:
- Total retail locations: 380 stores
- Branded dealer locations: 620
- Major metropolitan areas with direct TELUS stores: 27 cities
International Business Services
TELUS provides global connectivity through strategic international partnerships:
Partnership Metric | Statistic |
---|---|
Global Network Partners | 42 countries |
International Business Service Clients | 1,850 enterprise customers |
Annual International Service Revenue | $620 million |
TELUS Corporation (TU) - Marketing Mix: Promotion
Targeted Digital Marketing Campaigns Emphasizing Network Reliability
TELUS invested $104.7 million in digital marketing in 2022, focusing on highlighting network performance and reliability.
Digital Marketing Channel | Annual Spend | Reach |
---|---|---|
Social Media Advertising | $42.3 million | 3.2 million Canadian users |
Search Engine Marketing | $31.5 million | 2.8 million impressions |
Display Network Advertising | $30.9 million | 4.1 million targeted users |
Sponsorship of Community and Social Impact Initiatives
TELUS committed $95.2 million to community sponsorships in 2022.
- TELUS Friendly Future Foundation: $42.6 million
- Indigenous community programs: $18.3 million
- Healthcare technology initiatives: $22.5 million
- Youth education support: $11.8 million
Social Media Engagement and Customer-Centric Communication Strategies
TELUS maintains active social media presence across platforms.
Platform | Followers | Engagement Rate |
---|---|---|
187,000 | 3.2% | |
243,000 | 2.9% | |
95,000 | 4.1% |
Personalized Promotional Offers for Mobile and Internet Services
TELUS generated $267.3 million in revenue from personalized promotional campaigns in 2022.
- Mobile plan promotions: $143.6 million
- Internet package offers: $98.7 million
- Bundle discount campaigns: $25 million
Corporate Sustainability and Environmental Responsibility Messaging
TELUS allocated $76.5 million towards sustainability communication and green technology initiatives in 2022.
Sustainability Focus Area | Investment | Carbon Reduction Goal |
---|---|---|
Renewable Energy Transition | $38.2 million | 50% reduction by 2030 |
E-waste Recycling Program | $18.3 million | 75,000 devices recycled |
Green Technology Development | $20 million | Reduce emissions by 30% |
TELUS Corporation (TU) - Marketing Mix: Price
Competitive Pricing Strategies in Canadian Telecommunications Market
TELUS offers mobile and internet plans ranging from $45 to $135 per month, with average monthly revenue per subscriber at $74.54 in Q3 2023.
Service Type | Price Range | Average Monthly Cost |
---|---|---|
Mobile Plans | $45 - $135 | $85.20 |
Internet Plans | $60 - $120 | $89.50 |
Tiered Pricing Models
TELUS implements multi-tier pricing across mobile, internet, and bundled services.
- Basic Plan: 10GB data at $65/month
- Standard Plan: 20GB data at $85/month
- Premium Plan: Unlimited data at $135/month
Flexible Contract Options
TELUS provides both contract and no-contract options with varied pricing structures.
Contract Type | Typical Discount | Device Subsidy |
---|---|---|
2-Year Contract | 15-25% | Up to $300 |
No-Contract | 0-5% | None |
Promotional Pricing
TELUS offers seasonal discounts and promotional rates, with typical savings of 10-30% during major sales events.
Value-Based Pricing
TELUS pricing reflects network quality, with 99.4% network reliability and 5G coverage in 80% of populated areas, justifying premium pricing.
Network Feature | Performance Metric | Pricing Impact |
---|---|---|
Network Reliability | 99.4% | +10-15% pricing premium |
5G Coverage | 80% of populated areas | +20% pricing premium |
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