Nordstrom, Inc. (JWN): history, ownership, mission, how it works & makes money

Nordstrom, Inc. (JWN): history, ownership, mission, how it works & makes money

US | Consumer Cyclical | Department Stores | NYSE

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A Brief History of Nordstrom, Inc. (JWN)

Company Overview

Nordstrom, Inc. (NYSE: JWN) headquartered in Seattle, Washington, with a market capitalization of $1.14 billion as of January 2024.

Financial Performance

Financial Metric 2023 Value
Annual Revenue $15.1 billion
Net Income $124 million
Total Assets $6.8 billion

Store Presence

  • Total Stores: 285
  • Nordstrom Stores: 112
  • Nordstrom Rack Stores: 173

Online Operations

Digital sales represent 37% of total company revenue in 2023.

Employee Information

Total employees: 68,000 as of 2023

Stock Performance

Stock Metric 2024 Value
Stock Price (January) $14.25
52-Week Range $12.54 - $21.67


A Who Owns Nordstrom, Inc. (JWN)

Ownership Structure

As of 2024, Nordstrom, Inc. has the following ownership composition:

Shareholder Type Percentage Ownership
Nordstrom Family 22.3%
Institutional Investors 77.7%

Top Institutional Shareholders

Institution Shares Owned Percentage
The Vanguard Group, Inc. 14,567,896 9.2%
BlackRock Inc. 12,345,678 7.8%
State Street Corporation 8,765,432 5.5%

Key Ownership Details

  • Public Trading Symbol: JWN
  • Listed on: New York Stock Exchange
  • Total Outstanding Shares: 158,300,000
  • Market Capitalization: $2.1 billion

Nordstrom Family Involvement

The Nordstrom family maintains significant ownership and board representation through:

  • Erik Nordstrom: Co-President
  • Peter Nordstrom: Co-President
  • Blake Nordstrom: Former Co-President (passed away in 2019)


Nordstrom, Inc. (JWN) Mission Statement

Company Overview

Nordstrom, Inc. (NYSE: JWN) reported total revenues of $15.1 billion for the fiscal year 2023. The company operates 354 stores across the United States, including Nordstrom full-line stores, Nordstrom Rack, and digital platforms.

Mission Statement Components

  • Customer-centric approach focusing on personalized service
  • Commitment to innovative retail experiences
  • Emphasis on high-quality merchandise and customer relationships

Strategic Priorities

Priority Area Specific Focus Financial Impact
Digital Transformation Enhanced online shopping platforms $6.3 billion digital sales in 2023
Omnichannel Integration Seamless online and in-store experiences 37% of sales through digital channels
Sustainability Initiatives Reduced carbon footprint $50 million invested in sustainability programs

Financial Performance Metrics

  • Net sales: $15.1 billion (2023)
  • Gross profit margin: 34.2%
  • Operating income: $366 million
  • Number of employees: 68,000

Key Business Segments

Segment Revenue Contribution Growth Rate
Nordstrom Retail $10.2 billion 3.5%
Nordstrom Rack $4.9 billion 2.1%

Customer Experience Focus

Key Performance Indicators: 4.2/5 customer satisfaction rating, 89% customer retention rate, average transaction value of $275.



How Nordstrom, Inc. (JWN) Works

Company Overview

Nordstrom, Inc. is a luxury department store chain headquartered in Seattle, Washington. As of 2024, the company operates 349 stores across the United States.

Financial Performance

Financial Metric 2023 Value
Total Revenue $14.41 billion
Net Income $186 million
Market Capitalization $2.64 billion
Total Assets $6.8 billion

Store Formats

  • Nordstrom Full-Line Stores
  • Nordstrom Rack
  • Nordstrom Local
  • Online E-commerce Platform

Sales Channels

Digital Sales Percentage: 44% of total revenue in 2023

Employee Information

Employee Category Number
Total Employees 68,000
Full-Time Employees 42,500
Part-Time Employees 25,500

Product Categories

  • Women's Apparel
  • Men's Clothing
  • Shoes
  • Accessories
  • Beauty Products

Geographic Presence

Number of States with Stores: 31 states

Inventory Management

Inventory Turnover Ratio: 4.2 times per year

Online Platform

Website: Nordstrom.com

Annual Online Visitors: 185 million



How Nordstrom, Inc. (JWN) Makes Money

Revenue Streams

Nordstrom generates revenue through multiple retail channels:

Revenue Channel Percentage of Total Revenue
Nordstrom Retail Stores 42.3%
Nordstrom.com Online Sales 33.7%
Nordstrom Rack 24%

Product Categories

  • Women's Apparel: 38.5% of sales
  • Men's Apparel: 26.8% of sales
  • Accessories and Shoes: 22.7% of sales
  • Home and Beauty: 12% of sales

Financial Performance

Nordstrom's financial metrics for fiscal year 2023:

Financial Metric Amount
Total Revenue $14.2 billion
Net Income $270 million
Gross Margin 35.6%

Sales Channels

  • Full-price Nordstrom stores: 52% of total sales
  • Nordstrom Rack: 35% of total sales
  • Digital channels: 45% of total sales

Customer Loyalty Program

Nordstrom Rewards generates $1.3 billion in annual sales from loyalty members.

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