Mission Statement, Vision, & Core Values (2025) of Hisense Home Appliances Group Co., Ltd.

Mission Statement, Vision, & Core Values (2025) of Hisense Home Appliances Group Co., Ltd.

CN | Consumer Cyclical | Furnishings, Fixtures & Appliances | HKSE

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An Overview of Hisense Home Appliances Group Co., Ltd.

General Summary of Hisense Home Appliances Group Co., Ltd.

Hisense Home Appliances Group Co., Ltd., established in 1969, is a prominent player in the home appliance sector, headquartered in Qingdao, China. Initially starting as a small radio factory, it has expanded significantly, becoming a global leader in consumer electronics and appliances. The company specializes in a broad array of products, including refrigerators, washing machines, air conditioners, and televisions. As of 2024, Hisense's revenue from appliance sales is approximately RMB 175 billion, reflecting its robust market presence.

Company's Financial Performance in the Latest Financial Reports

In its latest financial disclosures for the fiscal year ending December 31, 2023, Hisense reported record-breaking revenue, achieving RMB 200 billion, a year-over-year growth of 15%. Notably, the company saw a substantial increase in sales of its major appliances, particularly in the smart refrigerator segment, which increased by 25% compared to the previous year. The international market has been a significant contributor, with sales outside China accounting for 40% of total revenue, driven by strong demand in Europe and North America.

Financial Metric 2023 2022 YOY Growth (%)
Total Revenue RMB 200 billion RMB 174 billion 15%
Profit Margin 8% 6.5% 23%
International Sales Revenue RMB 80 billion RMB 65 billion 23%
Smart Refrigerator Sales Growth 25% 15% 67%

Hisense as a Leading Company in the Industry

Hisense stands out as a leader in the global home appliance industry, renowned for its innovation and commitment to quality. The company's investments in research and development surpass RMB 10 billion annually, underscoring its focus on technological advancements. Hisense's strategic partnerships and acquisitions have further solidified its market position, allowing it to compete effectively on a global scale. To understand why Hisense continues to thrive and lead the market, further insights into its innovative strategies and customer engagement initiatives are explored below.




Mission Statement of Hisense Home Appliances Group Co., Ltd.

Mission Statement of Hisense Home Appliances Group Co., Ltd.

The mission statement of Hisense Home Appliances Group Co., Ltd. emphasizes the company's commitment to providing innovative and high-quality products tailored to meet consumer needs. It serves as a guiding principle for the company's long-term goals and strategies.

Core Component 1: Innovation and Technology

Hisense focuses on embedding innovation at the core of its product development and operational processes. In 2022, the company invested approximately CNY 9.1 billion (about USD 1.4 billion) in research and development, reflecting its dedication to technological advancements.

  • The introduction of AI technology in product design has resulted in a 25% increase in consumer satisfaction.
  • The launch of the Hisense U9H series television utilizes advanced quantum dot technology, which has improved color accuracy by 94%.

Core Component 2: Customer-Centric Approach

Hisense places significant emphasis on understanding and fulfilling customer needs. The company’s customer engagement strategies have led to over 30 million active users on its smart appliances platform as of 2023.

Year Active Users (millions) Customer Satisfaction Rating (%) Net Promoter Score (NPS)
2021 25 85 70
2022 28 88 72
2023 30 90 75

In a recent survey, 90% of respondents reported high satisfaction with Hisense products, demonstrating the effectiveness of its customer-centric strategies.

Core Component 3: Sustainable Practices

Hisense is committed to sustainable development and minimizing its environmental impact. The company aims to reduce carbon emissions by 20% per unit of product output by 2025.

  • In 2023, Hisense reduced its energy consumption by 15% through the implementation of energy-efficient manufacturing processes.
  • The company's recycling program has successfully diverted over 50,000 tons of waste from landfills annually.

Additionally, the company is pioneering eco-friendly products, such as refrigeration units utilizing R600a refrigerant, which has a significantly lower environmental impact compared to traditional coolants.




Vision Statement of Hisense Home Appliances Group Co., Ltd.

Vision Statement Overview

The vision of Hisense Home Appliances Group Co., Ltd. as of 2024 focuses on becoming a globally recognized leader in the home appliance industry, emphasizing innovation, sustainability, and customer satisfaction. The company aims to enhance the quality of life through advanced technologies and intelligent designs.

Innovation and Technology

Hisense aims to leverage cutting-edge technology to streamline home appliance functions. The goal is to invest over 10% of annual revenue into research and development by 2024, driving the development of smart appliances equipped with AI capabilities.

In 2023, Hisense reported a R&D investment of approximately ¥3.49 billion (around $550 million), reflecting a significant commitment to innovation. The target is to introduce at least 50 new products annually that enhance energy efficiency and user convenience.

Sustainability Goals

Hisense Home Appliances is committed to sustainable development by minimizing its environmental footprint. The company plans to achieve a 30% reduction in carbon emissions by 2025, utilizing renewable energy sources for manufacturing processes.

As of 2023, Hisense reported that 15% of its energy consumption in factories was sourced from renewable energy. The vision is to increase this proportion to 50% by 2024, showcasing a strong commitment to eco-friendly practices.

Customer Satisfaction

Hisense aims to build a customer-centric culture, targeting a customer satisfaction rating of over 90% by the end of 2024. The approach includes enhancing customer service channels and ensuring that feedback is integrated into product development.

In a recent survey conducted in Q1 2024, Hisense achieved a customer satisfaction score of 88%, reflecting ongoing improvements in service and product satisfaction. The company plans to introduce a new loyalty program in mid-2024 to further engage its customer base.

Global Expansion

Hisense is focused on expanding its global footprint, aiming to increase its international market share to 20% by 2025. Currently, Hisense’s international sales accounted for approximately 15% of total revenue in 2023, with significant growth in key markets like North America and Europe.

The revenue generated from overseas markets reached about ¥30 billion (around $4.7 billion) in 2023, up from ¥20 billion in 2022. The vision includes establishing more regional headquarters to enhance distribution efficiency.

Key Focus Areas Current Metrics 2024 Targets
R&D Investment ¥3.49 billion (approx. $550 million) 10% of annual revenue
Carbon Emissions Reduction 15% from renewable sources 30% reduction by 2025
Customer Satisfaction Rating 88% 90% by end of 2024
International Market Share 15% 20% by 2025
Revenue from Overseas Markets ¥30 billion (approx. $4.7 billion) Increase to ¥50 billion (approx. $7.9 billion) by 2025



Core Values of Hisense Home Appliances Group Co., Ltd.

Innovation

Innovation is at the core of Hisense Home Appliances Group Co., Ltd.'s operations. The company invests significantly in research and development to stay ahead in the highly competitive home appliance market. In 2022, Hisense allocated approximately 7% of its annual revenue, amounting to around ¥7.2 billion (approximately $1.1 billion), towards R&D initiatives.

Hisense has launched several innovative products, including the dual-fuel smart refrigerator and AI-driven washing machines. In 2023, the company's new line of refrigerators utilizing vacuum insulation technology received the Good Design Award, reflecting the effectiveness of its innovation strategy.

Customer Orientation

Hisense emphasizes strong customer orientation, seeking to enhance consumer experience continuously. The company executed a customer feedback program in 2023, which led to a 20% increase in customer satisfaction ratings compared to the previous year.

Additionally, Hisense offers a comprehensive warranty program, extending coverage for appliances up to 3 years. This initiative has reinforced consumer trust and loyalty, contributing to a net promoter score (NPS) improvement of 15 points in 2023.

Quality

Quality is a pivotal core value for Hisense, with strict quality control processes in place. In 2022, the company achieved ISO 9001 certification, which underscores its commitment to maintaining high standards.

In terms of product reliability, Hisense reported a defective products rate of less than 1.5% across all its lines, significantly lower than the industry average of 3%.

The company’s quality assurance extends beyond products, with rigorous testing protocols implemented in their manufacturing plants, which are optimized for both efficiency and sustainability.

Sustainability

Sustainability is increasingly important to Hisense, steering initiatives aimed at reducing environmental impact. The company has committed to reducing its carbon footprint by 15% by 2025, with a target of achieving 100% renewable energy usage in its factories by 2030.

Additionally, Hisense has rolled out an appliance recycling program which successfully reclaimed over 500,000 units of old appliances in 2023, thereby promoting a circular economy.

Core Value 2022 Investment/Commitment 2023 Initiative Result/Outcome
Innovation ¥7.2 billion (approx. $1.1 billion) Launch of AI-driven appliances Good Design Award winner
Customer Orientation 20% increase in customer satisfaction Extended warranty program (3 years) 15 point increase in NPS
Quality ISO 9001 certification Manufacturing testing protocols Defective products rate <1.5%
Sustainability 15% carbon footprint reduction by 2025 Appliance recycling program 500,000 units reclaimed in 2023

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