Mission Statement, Vision, & Core Values (2025) of Tsuruha Holdings Inc.

An Overview of Tsuruha Holdings Inc.

General Summary of Tsuruha Holdings Inc.

Founded in 1972, Tsuruha Holdings Inc. has developed into a prominent player in the Japanese retail pharmacy sector. The company focuses on drugstore operations with an emphasis on providing health and beauty products. Tsuruha Holdings operates a chain of stores primarily under the brand names Tsuruha Drug and Sugi Pharmacy. As of 2024, the company boasts over 1,800 store locations across Japan, catering to diverse consumer needs.

In terms of product offerings, Tsuruha Holdings provides a wide array of pharmaceuticals, cosmetics, health supplements, and everyday consumer goods. In 2024, the company reported total sales reaching approximately ¥650 billion, marking a significant increase driven by rising demand for health products amidst an aging population.

Company's Financial Performance in the Latest Financial Reports

For the fiscal year ending 2023, Tsuruha Holdings Inc. reported record-breaking revenues, showcasing a robust financial performance. The company's net sales reached approximately ¥650 billion, with a year-on-year growth of 7.5%. This growth was primarily fueled by strong sales in its main product categories, particularly over-the-counter medicines and health supplements.

The operating income for the same period was reported at ¥45 billion, resulting in a solid operating margin of 6.9%. The company's net profit also surged to approximately ¥29 billion, translating to an earnings per share (EPS) of ¥210.

In addition, Tsuruha Holdings experienced notable growth in various markets, expanding its store footprint by opening 120 new locations during the last financial year. The company's strategic initiatives aimed at enhancing customer service and store accessibility have contributed to its sustained revenue growth.

Introduction to Company as a Leader in the Industry

Tsuruha Holdings Inc. stands out as one of the leading companies in the retail pharmacy industry in Japan. The company has consistently upheld its reputation for quality and customer service. Its commitment to innovation and expansion into new markets distinguishes it from competitors. The strategic investments into both brick-and-mortar stores and e-commerce platforms further solidify its market position. For those interested in understanding the factors behind Tsuruha's ongoing success, further exploration of its business strategies and operational efficiencies is encouraged.

Mission Statement of Tsuruha Holdings Inc.

Mission Statement Overview

The mission statement of Tsuruha Holdings Inc. plays a crucial role in defining the company's purpose and guiding its strategic direction. It functions as a framework for decision-making, helping to align resources and efforts with the company's long-term goals. By articulating a clear mission, Tsuruha Holdings ensures that all stakeholders understand the company's commitment to delivering high-quality products and services in the pharmaceutical retail sector.

Core Component 1: Customer Centricity

Tsuruha Holdings emphasizes its dedication to customer satisfaction as a core element of its mission statement. The company aims to provide a wide range of health and wellness products that cater to the diverse needs of its customers. In the fiscal year 2023, Tsuruha reported a customer satisfaction score of 88%, reflecting its effective strategies in understanding and meeting consumer needs.

Core Component 2: Quality Assurance

Quality is paramount for Tsuruha Holdings. The company is committed to ensuring that all products meet rigorous quality standards. In a recent quality audit, 95% of products were found compliant with the industry's highest quality standards, underscoring the effectiveness of its quality control processes. This commitment to quality not only bolsters brand reputation but also enhances customer trust and loyalty.

Core Component 3: Community Engagement

Engagement with local communities is a significant aspect of Tsuruha Holdings's mission. Through various initiatives, the company invests in community health programs, enhancing its role as a responsible corporate citizen. In 2022, Tsuruha Holdings allocated ¥500 million (approximately $4.5 million) to community health initiatives, showcasing its commitment to improving public health and wellness.

These core components collectively reflect Tsuruha Holdings Inc.’s mission to be a leader in the pharmaceutical retail space, prioritizing customer satisfaction, product quality, and community involvement in its everyday operations.

Vision Statement of Tsuruha Holdings Inc.

Vision for Sustainable Growth

Tsuruha Holdings Inc. aims to achieve sustainable growth by expanding its market presence while prioritizing environmental stewardship. The company's vision includes a commitment to reduce greenhouse gas emissions by 30% by 2030 relative to 2020 levels.

Focus on Customer Centricity

The vision statement emphasizes becoming a leading retailer in customer satisfaction. As of 2024, Tsuruha aims to maintain a customer satisfaction score of over 85%, leveraging data-driven methodologies to enhance customer experience.

Innovation and Technology Integration

Tsuruha Holdings is focused on incorporating the latest technology into its retail operations. The company has invested ¥10 billion in digital transformation initiatives, including e-commerce platforms and in-store technology enhancements, set to be completed by Q4 2024.

Community Engagement

Community involvement is a critical component of Tsuruha's vision. The company plans to allocate ¥1 billion annually to community projects, with an emphasis on health and education programs that directly benefit the communities it serves.

Financial Performance and Market Positioning

As of the latest fiscal year, Tsuruha Holdings reported a revenue of ¥350 billion with a growth rate of 8% year-over-year. The company aims to increase its market share by 5% by the end of 2024, leveraging strategic partnerships and geographic expansion.

Long-term Vision Alignment

The vision of Tsuruha Holdings is aligned with long-term strategies focused on resilience and adaptability. The company is preparing for shifts in consumer behavior by diversifying its product offerings and investing in supply chain sustainability to reduce costs by 15% over the next five years.

Employee Development and Culture

Tsuruha prioritizes employee development as part of its vision. A goal has been set to ensure that 90% of employees participate in professional training programs by the end of 2024, aiming to foster a culture of continuous improvement and innovation.

Core Values of Tsuruha Holdings Inc.

Customer Satisfaction

Tsuruha Holdings Inc. strives to prioritize customer satisfaction as a core value. This is reflected in their commitment to providing high-quality products and services tailored to customer needs.

In fiscal year 2023, Tsuruha Holdings reported a customer satisfaction score of 85%, demonstrating significant progress from the previous year. The company has implemented a new customer feedback system, allowing them to gather insights and make improvements based on consumer preferences.

The launch of the 'Tsuruha Customer Care Program' in 2023 has enhanced their service delivery, resulting in a 15% increase in positive customer reviews across digital platforms.

Innovation

Innovation is essential for maintaining a competitive edge in the retail sector. Tsuruha Holdings invests heavily in research and development to bring new products to market.

• In 2023, the company allocated ¥3 billion to R&D, a 10% increase from the previous year.
• The introduction of over 150 new products in the health and beauty segment in 2023 exemplifies their innovative approach.

Moreover, the use of data analytics has enhanced inventory management, reducing excess stock by 20% in 2023, leading to improved operational efficiency.

Integrity

Integrity is a fundamental value that guides Tsuruha Holdings in its business practices. The company adheres to strict ethical guidelines and maintains transparency with stakeholders.

In their latest ESG report, Tsuruha Holdings highlighted a compliance rate of 99.5% with legal and ethical standards. This includes training programs for employees, with over 75% completing ethics training in 2023.

The company also established a whistleblower policy in 2023, empowering employees to report unethical behavior without fear of repercussions.

Sustainability

Sustainability efforts are integral to Tsuruha Holdings' operations, reflecting their commitment to the environment and social responsibility.

• The company has reduced its carbon emissions by 30% since 2020, achieving significant milestones in their sustainability goals.
• In 2023, Tsuruha Holdings implemented a waste reduction initiative that successfully decreased plastic usage by 25% in their packaging processes.

Additionally, Tsuruha's community engagement programs have supported over 100 local initiatives aimed at environmental conservation and community health.