Mission Statement, Vision, & Core Values (2025) of ageas SA/NV.

An Overview of ageas SA/NV

General Summary of Ageas SA/NV

Ageas SA/NV, headquartered in Brussels, Belgium, was established in 1824 and has evolved into a prominent international insurance group. The company operates primarily in Europe and Asia, offering a diverse range of insurance products including life, health, and non-life insurance. As of 2024, Ageas reported a total sales revenue of €10.5 billion, reflecting a significant increase from previous years.

The firm is recognized for its well-managed distribution channels and partnerships with various financial institutions. Ageas services both individual and corporate clients, focusing on delivering tailored solutions that cater to their unique needs.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for the year ending 2023, Ageas recorded a remarkable revenue growth of 15% compared to the previous year. The total revenue reached €10.5 billion, driven predominantly by strong sales in its life insurance segment, which contributed €7.2 billion in revenue. The non-life insurance segment also performed robustly, generating €3.3 billion.

Key highlights from the financial performance include:

• Net profit of €1.1 billion, marking a growth of 20% year-on-year.
• Investment income increased to €500 million.
• Return on equity improved to 12%.

The company saw substantial growth in its core markets, especially in Asia, where premiums rose by 18% due to a surge in demand for health insurance products.

Introduction to Ageas as a Leading Company in the Industry

Ageas is recognized as one of the leading companies in the global insurance industry, with a reputation for solid financial stability and innovative product offerings. Its strategic focus on customer-centric solutions and strong market presence has allowed it to excel over competitors. The company has established itself as a key player, particularly in the life insurance sector, holding a market share of 14% in Belgium and a growing footprint in Asia and other European markets.

To understand why Ageas stands out in the industry, the following table outlines critical performance metrics and industry comparisons:

This data illustrates Ageas's competitive advantage and continued momentum in the insurance sector. Investors are encouraged to delve deeper to appreciate the strategies fueling this company's success.

Mission Statement of ageas SA/NV

Mission Statement Overview

The mission statement of Ageas SA/NV serves as a guiding principle that reflects the company's commitment to providing reliable insurance and financial services globally. It plays a vital role in steering Ageas towards its long-term objectives by defining its purpose and direction.

Core Component 1: Customer-Centric Approach

Ageas emphasizes a customer-centric approach, ensuring that the needs and expectations of its clients are at the forefront of its operations. This dedication is evident through various initiatives aimed at enhancing customer satisfaction.

• As of 2022, Ageas reported a customer satisfaction score of 85%, illustrating strong client relationships.
• The company has implemented a feedback mechanism that engages over 200,000 customers annually to refine its service offerings.

Core Component 2: Sustainability Commitment

Ageas recognizes the importance of sustainability in its mission. The company is focused on integrating environmental, social, and corporate governance (ESG) criteria into its business model.

• In 2023, Ageas pledged to reduce its carbon emissions by 30% by 2030, in line with the Science Based Targets initiative.
• Ageas has invested over €100 million in sustainable projects and initiatives since 2020.

Core Component 3: Innovation and Technology

Innovation drives Ageas's commitment to adapting to industry changes and enhancing service delivery. The mission statement reflects its dedication to leveraging technology for better outcomes.

• Ageas allocated €50 million in 2023 for digital transformation initiatives across various subsidiaries.
• In 2022, the company launched a new mobile app that has been downloaded by over 1 million users, streamlining access to policies and claims.

Vision Statement of ageas SA/NV

Vision Statement Overview

As of 2024, Ageas SA/NV aims to be a leading insurance provider, focused on long-term sustainable growth while delivering value to its customers, employees, and shareholders. The company’s vision emphasizes a commitment to innovation, customer-centricity, and responsible business practices.

Customer-Centric Approach

Ageas’s vision highlights the importance of placing customers at the center of its operations. The company seeks to enhance customer experience through personalized services and innovative solutions.

As of 2024, Ageas has achieved a customer satisfaction score of 88%, reflecting its dedication to understanding and meeting customer needs effectively.

Commitment to Sustainability

The vision statement of Ageas underscores the company's commitment to sustainability and responsible investing. Ageas aims to integrate environmental, social, and governance (ESG) factors into its business strategy.

In 2024, Ageas reported that 65% of its investments were aligned with sustainable criteria, signifying robust progress towards creating a more environmentally friendly portfolio.

Innovation and Technology

Innovation is a core component of Ageas's vision, with a focus on transforming the insurance experience through technology. The company has invested heavily in digital transformation to streamline operations and improve service delivery.

As of 2024, Ageas has allocated €200 million towards technological advancements and digital initiatives, enhancing its capabilities in data analytics, artificial intelligence, and customer service platforms.

Financial Performance and Growth

Ageas aims to ensure robust financial health and sustainable growth through strategic initiatives and operational excellence. The company targets a profit of €1.1 billion for 2024, reflecting a growth rate of 5% compared to the previous year.

The following table summarizes Ageas's key financial metrics as of the end of 2023:

Community Engagement and Social Responsibility

Ageas's vision also encapsulates its dedication to social responsibility and community engagement. The company actively participates in initiatives that support local communities and promote social well-being.

By 2024, Ageas aims to increase its community investment to €50 million, contributing to various social programs and charitable organizations.

Core Values of ageas SA/NV

Customer Centricity

Customer centricity is a core value that emphasizes prioritizing the needs and experiences of clients. This approach is crucial for building trust and long-term relationships.

In 2023, Ageas SA/NV reported a customer satisfaction rate of 85%, reflecting its commitment to service excellence. The company implemented a structured feedback program, receiving over 20,000 customer responses annually to enhance its service delivery.

Additionally, Ageas launched a digital platform, enabling clients to manage their policies online, which resulted in a 40% increase in online transactions year-over-year.

Integrity

Integrity is a foundational value that underpins all business practices, ensuring transparency and ethical conduct. Maintaining high ethical standards is essential for earning stakeholder trust.

In 2023, Ageas undertook extensive training for over 95% of its employees on ethical decision-making and compliance with regulations, reducing compliance breaches by 30% compared to the previous year.

The company also published its first integrated annual report, enhancing transparency regarding financial performance and sustainability initiatives.

Diversity and Inclusion

Diversity and inclusion foster a workplace that values varied perspectives, driving innovation and engagement. Ageas actively promotes a diverse workforce.

As of 2024, Ageas reported that 50% of its leadership positions were held by women, exceeding the industry average of 35%. The company also launched a D&I initiative, leading to a 20% increase in minority hiring practices.

The ‘Inclusive Workplace’ program has been recognized within the industry, earning Ageas a diversity award in 2023.

Sustainability

Sustainability reflects Ageas' commitment to environmental stewardship and responsible business practices. This core value drives initiatives aimed at minimizing environmental impact.

Ageas pledged to achieve Net Zero emissions by 2050. In 2023, the company reduced its carbon footprint by 15% through energy efficiency projects across its offices.

Furthermore, the investment portfolio includes €2 billion allocated to sustainable projects, contributing to renewable energy developments.

Innovation

Innovation is vital for the growth and competitiveness of Ageas. The company encourages creativity and the adoption of cutting-edge technologies.

In 2023, Ageas invested €100 million in technology partnerships and startups to enhance its digital offerings, demonstrating a commitment to staying ahead of market trends.

The introduction of AI-driven claims processing reduced processing times by 25%, significantly improving efficiency and customer experience.