Mission Statement, Vision, & Core Values of CVS Health Corporation (CVS)

Ever wondered what drives a healthcare giant like CVS Health Corporation? With a 4.2% increase in total revenues reaching $97.7 billion in the fourth quarter of 2024, and total revenues for the year at $372.8 billion, understanding their mission, vision, and core values is more crucial than ever. How do these guiding principles shape their strategies and impact the millions they serve?

Dive in to explore how CVS Health aims to deliver superior, connected experiences while lowering the cost of care. What role do collaboration, innovation, caring, integrity, and accountability play in their day-to-day operations and long-term goals? Let's uncover the values that steer this leading health solutions company.

CVS Health Corporation (CVS) An Overview of

CVS Health Corporation, a leading healthcare company, has a rich history rooted in its commitment to providing accessible and affordable healthcare solutions. From its beginnings as a consumer value store, CVS has evolved into a diversified healthcare provider, offering a wide range of products and services, including:

• Prescription fulfillment
• Retail pharmacy
• MinuteClinic healthcare services
• Pharmacy benefits management (PBM)
• Health insurance plans

As of April 2025, CVS continues to serve millions of customers across the United States, playing a vital role in the healthcare landscape.

In the fiscal year 2024, CVS Health showcased a robust financial performance, driven by strong growth across its key business segments. The company reported a total revenue of $357.8 billion, reflecting a 10.9% increase compared to the previous year. This growth was primarily fueled by a surge in pharmacy services and health insurance sectors. Specifically, pharmacy services saw revenues of $178.6 billion, while the health insurance segment reached $117.5 billion. The company's strategic focus on expanding its healthcare services and enhancing customer engagement contributed significantly to these impressive financial results.

CVS Health stands as a leader in the healthcare industry, committed to innovation and customer-centric solutions. The company's success is underpinned by its strategic vision, dedicated workforce, and unwavering focus on delivering value to its customers and shareholders. To delve deeper into the factors driving CVS Health's success, explore Exploring CVS Health Corporation (CVS) Investor Profile: Who’s Buying and Why?

CVS Health Corporation (CVS) Mission Statement

The mission statement of CVS Health Corporation is 'to deliver superior and more connected experiences, lower the cost of care, and improve the health and well-being of those we serve.'

This statement reflects CVS's commitment to providing exceptional customer service, affordable healthcare solutions, and promoting wellness for its customers. CVS Health aims to transform healthcare through innovative solutions and customer-centric approaches.

The core components of the CVS Health mission statement can be broken down into three key areas:

• Delivering Superior and More Connected Experiences: CVS Health focuses on providing seamless and convenient experiences for its customers, leveraging technology and integrated services to enhance accessibility and satisfaction.
• Lowering the Cost of Care: CVS Health is dedicated to making healthcare more affordable by implementing cost-effective solutions and improving efficiency in its operations.
• Improving the Health and Well-being of Those Served: CVS Health strives to enhance the health and well-being of its customers by offering a wide range of healthcare products, services, and solutions that promote healthier lifestyles.

In alignment with its mission, CVS Health has outlined a set of core values that serve as guiding principles for its operations. These core values are:

• Put people first
• Rise to the challenge
• Join forces
• Create simplicity
• Inspire trust
• Champion safety and quality

These values reflect CVS's dedication to excellence, accountability, and customer-centricity.

CVS Health's vision statement embodies its commitment to providing human-centered healthcare. The vision statement, 'Human-centered health care,' reflects the company's focus on delivering exceptional care and improving the well-being of individuals and communities.

Here is a link that might be interesting to you: Exploring CVS Health Corporation (CVS) Investor Profile: Who’s Buying and Why?

CVS Health is working to make healthcare more convenient for its customers. The new CVS Health mobile app is designed to simplify everything from prescription management to vaccination scheduling.

In 2024, CVS Health committed to invest nearly $35 million in equity to create two affordable housing developments in Hawai'i. A $17.5 million investment went toward the construction of 200 new affordable housing units at Kaiāulu o Kūku'ia (Lahaina, Maui), while another $17.3 million, along with The Kobayashi Group, The Ahe Group and CREA, LLC, was invested in the construction of 169 new affordable housing units at Parkway Village (Kapolei, Oahu).

CVS Health closed 2024 with strong results. Total revenues increased to $372.8 billion, up 4.2% compared to prior year. GAAP diluted EPS was $3.66 and Adjusted EPS was $5.42. The company generated cash flow from operations of $9.1 billion.

CVS Health Corporation (CVS) Vision Statement of

The vision and mission statements of CVS Health articulate the company's overarching goals and its dedication to healthcare. CVS Health aspires to guide people on their path to better health, reflecting a commitment to accessible, high-quality, and affordable care. CVS aims to be the most accessible healthcare chain, improving the everyday lives of customers. For a deeper dive into CVS Health, explore CVS Health Corporation (CVS): History, Ownership, Mission, How It Works & Makes Money.

Mission Statement

CVS Health's mission is to provide people with access to quality and affordable healthcare. The company aims to meet customers where they are and to simplify their path to better health. CVS Health is dedicated to innovation to change healthcare.

• CVS Health wants to be closer to the patients.
• CVS Health strives for customer satisfaction.

Core Values

CVS Health's core values define the company's culture and how it conducts business. These values include:

• Innovation: CVS Health seeks new ideas and solutions to improve healthcare.
• Collaboration: CVS Health works together with partners and stakeholders to achieve common goals.
• Caring: CVS Health demonstrates empathy and compassion for its customers, communities, and employees.
• Integrity: CVS Health upholds the highest ethical standards in all its actions.
• Accountability: CVS Health takes responsibility for its performance and outcomes.

CVS Health Corporation (CVS) Core Values of

Company operates with a set of core values that guide its actions and define its culture. These values are integral to Company's mission of helping people on their path to better health. You can also find more about Company's historical background and mission here: CVS Health Corporation (CVS): History, Ownership, Mission, How It Works & Makes Money

Company's key figures reflect its commitment to leadership and value-driven performance. As of the end of the 2024 fiscal year, Company reported total revenues of $357.8 billion and a market capitalization of approximately $125.25 billion. These figures underscore the scale and financial health, reinforcing the importance of its guiding principles.

Innovation

Company places a strong emphasis on innovation to improve healthcare delivery and customer experience. This value drives the company to explore new technologies, develop innovative solutions, and continuously improve its services. Company is committed to finding new ways to meet the evolving needs of its customers and patients.

• For instance, Company has invested significantly in digital health solutions, such as telehealth services and mobile apps, to provide convenient access to healthcare.
• Company spent $3.4 billion on research and development in 2024, reflecting its dedication to innovation.

Collaboration

Collaboration is a core value that fosters teamwork and partnership across Company. Company believes that by working together, it can achieve better outcomes and provide more comprehensive care. This value extends to relationships with healthcare providers, community organizations, and other stakeholders.

• In 2024, Company collaborated with over 1,500 community organizations to support local health initiatives.
• Company’s collaborative efforts helped to administer over 70 million flu vaccinations during the 2023-2024 flu season.

Caring

Company's commitment to caring is central to its mission of improving people's health. This value is reflected in the compassionate and personalized care provided to customers and patients. Company strives to create a welcoming and supportive environment where individuals feel valued and respected.

• In 2024, Company's pharmacists provided medication counseling to over 100 million patients.
• Company's Health Resources program served over 2 million members, offering personalized support and care management.

Integrity

Integrity is a fundamental value that guides Company's ethical conduct and responsible business practices. Company is committed to operating with transparency, honesty, and accountability in all its interactions. This value ensures that Company maintains the trust of its customers, employees, and stakeholders.

• Company has a comprehensive compliance program that includes regular audits and training to ensure adherence to ethical standards.
• In 2024, 95% of employees completed ethics and compliance training.

Accountability

Company embraces accountability as a cornerstone of its operational excellence. This value ensures that the company takes ownership of its actions and outcomes. By holding itself accountable, Company strives to continuously improve its performance and deliver on its commitments.

• Company tracks key performance indicators (KPIs) related to patient health outcomes, customer satisfaction, and operational efficiency to measure its progress and identify areas for improvement.
• In 2024, Company achieved a customer satisfaction score of 4.5 out of 5, demonstrating its commitment to meeting customer needs and expectations.