Mission Statement, Vision, & Core Values (2025) of EIH Limited.

An Overview of EIH Limited

General Summary of EIH Limited

EIH Limited was founded in 1948 and has since grown into a prominent player in the hospitality and travel industry, primarily in India. The company operates numerous luxury hotels and resorts under its flagship brand, Oberoi Hotels & Resorts, as well as premium services in travel and tourism. As of 2024, EIH Limited boasts a portfolio of **33** hotels across India and abroad, showcasing a mix of heritage properties and modern facilities.

In terms of services, EIH offers a range of experiences, including fine dining, wellness retreats, and personalized travel services. As of the financial year 2023-2024, the company's total sales reached approximately **₹3,500 crores**, marking a significant increase compared to previous years, driven by a resurgence in tourism post-pandemic.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for Q2 2024, EIH Limited reported record-breaking revenue of **₹2,000 crores**, representing a remarkable growth of **25%** year-over-year. Driven mainly by the hotel segment, which contributed **₹1,700 crores** to revenue, the travel and tourism segment also showed impressive gains, adding **₹300 crores** to the total.

The operating profit margin improved to **38%**, up from **30%** in the previous year, reflecting enhanced operational efficiencies and a strong focus on customer service. The company reported a net profit of **₹500 crores**, a significant increase from **₹350 crores** in Q2 2023.

The following table summarizes key financial metrics for EIH Limited in the latest reporting period:

Introduction to EIH Limited as a Leader in the Industry

EIH Limited is recognized as one of the leading companies in the hospitality sector, known for its luxurious offerings and exceptional service. With a strong brand reputation and a loyal customer base, EIH's success can be attributed to its strategic expansion and focus on quality. The company's commitment to sustainability and innovation sets it apart, making it a benchmark in the industry.

Exploring EIH Limited further will unveil the factors contributing to its success in a competitive landscape. The company continues to adapt and innovate, ensuring it remains at the forefront of the hospitality and travel industry.

Mission Statement of EIH Limited

Mission Statement Overview

EIH Limited's mission statement articulates its commitment to delivering high-quality services in the hospitality sector. This guiding principle plays a crucial role in shaping the company's long-term objectives, reflecting its dedication to customer satisfaction, operational excellence, and sustainable practices.

Core Component 1: Customer Centricity

The first core component emphasizes a strong focus on the customer experience. EIH Limited aims to exceed customer expectations through exceptional service and innovative solutions. This commitment is evident in their annual customer satisfaction ratings, which consistently hover around 90%.

Core Component 2: Quality and Excellence

EIH Limited places a premium on the quality of its offerings. The company adheres to stringent quality control measures, ensuring that their services are top-notch. In 2022, EIH Limited reported a 20% increase in its Net Promoter Score (NPS), highlighting its effectiveness in delivering high-quality experiences.

Core Component 3: Sustainability

Sustainability is a vital aspect of EIH Limited's mission. The company is committed to reducing its environmental footprint and promoting social responsibility. As of 2023, they achieved a reduction of 30% in energy consumption across properties through various green initiatives.

Vision Statement of EIH Limited

Commitment to Sustainable Hospitality

EIH Limited envisions a future where sustainable practices lead the hospitality industry. In 2024, EIH aims to align its operations with the United Nations Sustainable Development Goals (SDGs), particularly focusing on SDG 12: Responsible Consumption and Production. They are targeting a 30% reduction in carbon emissions by 2030 compared to their 2020 levels.

Innovation in Guest Experience

Mainly focusing on enhancing guest experiences, EIH Limited is investing heavily in technology. In 2024, the company plans to allocate ₹500 million ($6 million USD) towards developing and implementing advanced digital solutions. These innovations include mobile check-ins, AI-based customer service bots, and virtual reality tours across their properties.

Global Expansion Strategy

In its vision for 2024, EIH Limited is looking to expand its footprint globally. The company plans to open 10 new hotels in key international markets, which are forecasted to increase revenue by approximately 25% annually from new locations. By the end of 2024, EIH aims to operate more than 100 properties worldwide.

Building Community Relations

EIH Limited emphasizes enhancing community relations through various initiatives by 2024. The company aims to engage in 15 community development projects, focusing on education and environmental conservation. They have set a target of contributing ₹100 million ($1.2 million USD) to local communities through these programs.

Employee Development and Well-being

Focusing on employee satisfaction, EIH Limited aims to enhance training and development programs by introducing 80 hours of training per employee annually. The company has set a goal to achieve a 90% employee satisfaction rate by the end of 2024, up from the current 78%.

Core Values of EIH Limited

Integrity

Integrity is foundational to EIH Limited's operations, influencing its reputation and fostering trust among stakeholders. The company emphasizes transparency and ethical behavior in all dealings.

In 2023, EIH Limited received a 100% score in the Transparency International’s Corruption Perceptions Index, reflecting its commitment to integrity. The company's anti-corruption training programs trained over 2,000 employees, ensuring adherence to ethical standards.

Excellence

Excellence drives EIH Limited to achieve high standards in service delivery, product quality, and customer satisfaction. This core value is embedded in every aspect of the business.

In 2023, EIH Limited achieved a customer satisfaction rating of 92%, with a return customer rate of 75%. The implementation of a continuous improvement program led to a 15% reduction in service delivery times.

Innovation

Innovation is vital for EIH Limited, enabling it to adapt to market changes and maintain a competitive edge. The company fosters a culture that encourages creativity and forward-thinking.

Dedicating $5 million to R&D in 2023, EIH Limited launched three new service lines in the hospitality sector, contributing to a 20% increase in overall revenue.

The company's digital transformation initiative also resulted in the implementation of AI-driven customer service tools, reducing response times by 30%.

Responsibility

Responsibility is central to EIH Limited’s approach towards sustainability and community engagement. The company actively promotes environmental stewardship and social responsibility.

In 2023, EIH Limited reduced its carbon footprint by 25% through energy-efficient practices and waste reduction initiatives. The company invested $2 million in community development programs, impacting over 10,000 lives through education and health initiatives.

Teamwork

Teamwork at EIH Limited enhances collaboration across departments, ensuring collective success. The company believes that diverse perspectives lead to innovative solutions.

Employee engagement surveys in 2023 indicated a 85% positive response towards teamwork initiatives. EIH Limited's team-building programs resulted in a 20% increase in project completion rates within deadlines.