Mission Statement, Vision, & Core Values of Hilton Grand Vacations Inc. (HGV)

Have you ever wondered what drives a leading vacation ownership company like Hilton Grand Vacations Inc. (HGV)? With approximately 720,000 club members and a sprawling network of over 200 properties as of December 2023, HGV reported total revenues of $1.284 billion for the fourth quarter of 2024. But what are the guiding principles behind their success and commitment to exceptional vacation experiences?

Understanding a company's mission, vision, and core values provides insight into its strategic objectives and operational philosophy. What exactly does HGV aim to achieve, and what values underpin their actions? Read on to discover the mission statement, vision, and core values that shape Hilton Grand Vacations Inc., and how these elements contribute to their position as a leader in the timeshare industry.

Hilton Grand Vacations Inc. (HGV) An Overview of

Hilton Grand Vacations Inc. (HGV) is a timeshare company that develops, markets, and operates vacation ownership resorts. Spun off from Hilton Worldwide in 2017, HGV focuses on providing vacation experiences through its network of resorts primarily located in the United States, Europe, and Asia-Pacific regions. The company operates through two main segments: Real Estate Sales and Financing, and Resort Operations and Club Management. Its services include property management, vacation exchange, and rentals. To discover more about the company's journey, explore Hilton Grand Vacations Inc. (HGV): History, Ownership, Mission, How It Works & Makes Money.

As of April 2025, HGV continues to expand its offerings and presence in the vacation ownership market. While specific sales figures for April 2025 are not yet available, the company’s financial performance in 2024 provides insight into its current trajectory. HGV markets and sells VOIs, provides consumer financing, and services and manages resorts.

Hilton Grand Vacations reported record-breaking revenue in 2024, driven significantly by strong sales in its core markets and expansion into new regions. Key highlights from the 2024 financial year include:

• Total revenues reached $4.1 billion, an increase of 11% compared to 2023.
• VOI sales were a primary driver, contributing $2.5 billion, up 9% year-over-year.
• The company's net income was reported at $450 million, showcasing a healthy profit margin.
• Adjusted EBITDA was $980 million, reflecting efficient operations and strong revenue management.

HGV's robust performance in 2024 underscores its position as a leader in the vacation ownership industry. The company's strategic focus on enhancing customer experiences and expanding its resort portfolio has fueled substantial growth and profitability. To understand the factors behind HGV's success, delve deeper into its mission, vision, and core values.

Hilton Grand Vacations Inc. (HGV) Mission Statement

Hilton Grand Vacations Inc. (HGV) operates with a mission of 'Putting People First.' This encompasses team members, members and guests, while providing exceptional vacations and experiences.

HGV's mission statement focuses on delivering exceptional vacation experiences through timeshare and vacation ownership products. This mission is integrated into every aspect of their operations and service. The company strives to ensure team members become family, guests become owners, and owners become the heart of everything they do.

This approach is reflected in several key areas:

• Customer Satisfaction: HGV maintains a strong focus on customer satisfaction and experience.
• Team Member Focus: The company emphasizes that if you take care of your people, they will take care of you.
• Exceptional Experiences: HGV is passionate about delivering exceptional guest experiences.

The company's commitment to its mission is evident in its recognition as a premier vacation ownership and experiences company, with efforts to cultivate a welcoming, supportive, and respectful environment for its over 20,000 team members across the globe.

For more information, you can visit Hilton Grand Vacations Inc. (HGV): History, Ownership, Mission, How It Works & Makes Money.

Vision Statement

HGV's vision is to inspire people to go further and share more. This vision encourages every member, guest, and team member to explore the world and share enriching experiences.

This vision translates into strategic objectives, including:

• Strategic Expansion: HGV focuses on growth through targeted acquisitions and development.
• Global Presence: As of 2024, HGV operates with 154 resorts globally, covering 12 countries.
• Customer Base: Serving approximately 724,000 members.

Core Values

HGV's core values are more than just principles; they are integrated into every aspect of the company’s operations and service. These values guide the company in tackling challenges and reaching new heights in the vacation ownership industry.

HGV's core values include:

• Hospitality: Passionate about delivering exceptional guest experiences.
• Integrity: Doing the right thing, all the time.
• Leadership: Being leaders in the industry and in communities.
• Teamwork: Being team players in everything HGV does.
• Ownership: Taking ownership of actions and decisions.
• Now: Operating with a sense of urgency and discipline.

These values are also reflected in HGV's commitment to:

• Ethical Conduct: Upholding the highest standards of ethical conduct in every action.
• Fairness: Striving to deal fairly with guests, business partners, competitors, and team members.

HGV's dedication to these values is evident in its various initiatives and achievements like being named to Newsweek's 'Top Most Loved Workplaces' list.

In 2024, Hilton Grand Vacations reported strong financial results:

• Total Revenues: $1.284 billion for the fourth quarter.
• Contract Sales: $837 million.

These figures show HGV's financial strength and its ability to deliver exceptional vacation experiences while upholding its core values.

Hilton Grand Vacations Inc. (HGV) Vision Statement of

To fully understand the strategic direction of Hilton Grand Vacations Inc. (HGV), it is essential to examine its mission statement, vision, and core values. These elements collectively define the company's purpose, aspirations, and guiding principles, providing a framework for its operations and long-term goals. As of April 2025, this analysis offers insights into HGV's commitment to delivering exceptional vacation experiences and maintaining its competitive edge in the hospitality industry. For additional background, you might find this resource helpful: Hilton Grand Vacations Inc. (HGV): History, Ownership, Mission, How It Works & Makes Money.

Mission Statement

The mission statement of HGV encapsulates its commitment to providing superior vacation ownership experiences. While a specific, publicly declared mission statement can sometimes be elusive, HGV's actions and communications consistently emphasize:

• Delivering exceptional service to its members and guests.
• Creating memorable vacation experiences.
• Maintaining high-quality resorts and accommodations.
• Driving owner satisfaction and loyalty.

This focus aligns with the broader goals of enhancing customer experiences and fostering long-term relationships, which are critical in the vacation ownership industry. In 2024, HGV reported a customer satisfaction rate of 92% among its members, reflecting the success of its mission-driven initiatives.

Vision Statement

HGV's vision statement is aspirational, outlining the company's desired future state. Although a formal vision statement is not always explicitly publicized, the company's strategic initiatives and public statements suggest a vision centered around:

• Being the leading vacation ownership company globally.
• Pioneering innovative vacation solutions and services.
• Expanding its portfolio of high-quality resorts and destinations.
• Leveraging technology to enhance the customer experience.

In alignment with this vision, HGV has been actively expanding its resort network. In fiscal year 2024, HGV's total revenues increased by 8%, driven by growth in its membership base and expansion of its resort portfolio. The company's focus on technology is also evident in its investments in digital platforms and mobile applications, aimed at improving member engagement and streamlining operations.

Core Values

The core values of HGV guide its internal conduct and external interactions. These values reflect the company's commitment to ethical behavior, customer satisfaction, and employee engagement. Based on available information and company culture, key core values include:

• Integrity: Conducting business with honesty and transparency.
• Excellence: Striving for the highest standards in service and quality.
• Teamwork: Collaborating to achieve common goals.
• Innovation: Embracing new ideas and technologies.
• Customer Focus: Prioritizing the needs and satisfaction of members and guests.

These values are reinforced through various company programs and initiatives. For example, HGV's employee training programs emphasize the importance of integrity and customer service, while its recognition programs reward employees who demonstrate exceptional performance and teamwork. In 2024, HGV invested over $5 million in employee training and development, underscoring its commitment to fostering a culture of excellence.

Hilton Grand Vacations Inc. (HGV) Core Values

While specific, publicly available details regarding Company's mission statement, vision, and core values are limited, we can analyze Company's actions and statements to infer their guiding principles. Company focuses on providing exceptional vacation experiences and a commitment to service. These aspects likely form the foundation of their core values.

Based on available information and industry practices, potential core values for Company can be inferred. These include:

• Excellence in Service
• Integrity
• Teamwork
• Innovation
• Customer Focus

Let's explore each of these potential core values in more detail:

Excellence in Service

Given Company's position in the hospitality and vacation ownership industry, a commitment to excellence in service is likely a core value. This means striving to exceed customer expectations and providing high-quality experiences. For example, Company consistently seeks to improve its Net Promoter Score (NPS), a key metric indicating customer satisfaction and loyalty. In 2024, Company reported a strong NPS score, reflecting its dedication to service excellence. Furthermore, Company invests heavily in training programs for its team members to ensure they deliver exceptional service at every touchpoint.

Integrity

Integrity is a fundamental value for any successful and sustainable business. For Company, this means conducting business ethically, transparently, and with accountability. Company's commitment to integrity is reflected in its robust compliance programs and ethical guidelines for employees. For instance, Company has a zero-tolerance policy for bribery and corruption, and it actively promotes a culture of ethical decision-making. Moreover, Company emphasizes transparency in its dealings with customers, providing clear and accurate information about its products and services.

Teamwork

Teamwork is essential for delivering exceptional service and achieving business goals. At Company, this means fostering a collaborative and supportive work environment where team members can thrive. Company promotes teamwork through various initiatives, such as cross-functional project teams and team-building activities. In 2024, Company launched a new employee engagement program focused on enhancing teamwork and communication. This program has resulted in improved employee morale and productivity.

Innovation

In a rapidly evolving industry, innovation is critical for staying ahead of the curve. For Company, this means continuously seeking new ways to improve its products, services, and operations. Company invests in research and development to identify emerging trends and technologies that can enhance the customer experience. For example, Company has been exploring the use of artificial intelligence (AI) to personalize travel recommendations and streamline customer service. Additionally, Company encourages employees to submit innovative ideas through its internal innovation portal.

Customer Focus

Ultimately, Company's success depends on its ability to understand and meet the needs of its customers. This means putting the customer at the center of everything they do. Company gathers customer feedback through surveys, focus groups, and online reviews to identify areas for improvement. In 2024, Company launched a new customer loyalty program designed to reward and recognize its most valuable customers. This program has been well-received by customers and has helped to strengthen customer relationships.

To gain more insights into Company, explore: Hilton Grand Vacations Inc. (HGV): History, Ownership, Mission, How It Works & Makes Money