Mission Statement, Vision, & Core Values (2025) of International Consolidated Airlines Group S.A.

An Overview of International Consolidated Airlines Group S.A.

General Summary of International Consolidated Airlines Group S.A.

International Consolidated Airlines Group S.A. (IAG) was formed in 2011 through the merger of British Airways and Iberia. As of 2024, IAG operates several flagship airlines including British Airways, Iberia, Aer Lingus, Vueling, and Level. The group's primary business involves air travel, offering passenger and cargo services across a global network.

In 2024, IAG reported a total revenue of approximately €27.5 billion, marking an increase compared to the previous year's figures. The company serves over 250 destinations in more than 90 countries, utilizing a fleet of over 500 aircraft. IAG also emphasizes premium services and frequent flyer programs to enhance customer loyalty.

Company's Financial Performance in Latest Financial Reports

In the latest financial quarter ending June 2024, IAG achieved record-breaking revenues with a reported net income of €3.2 billion, a stark improvement over the €1.2 billion net income in the same quarter of 2023. The airline group saw a strong recovery in passenger numbers, reaching 42 million travelers in Q2 2024, compared to 30 million in Q2 2023.

The following table highlights key financial metrics for IAG for the year 2024:

Fuel efficiency initiatives and cost-cutting measures contributed significantly to the company's improved operating margin of 12.5% in Q2 2024, compared to 5.0% in Q2 2023. The group also expanded its presence in lucrative markets, particularly in North America and Asia.

IAG as a Leading Company in the Industry

International Consolidated Airlines Group S.A. is recognized as one of the preeminent leaders in the airline industry. The company continuously innovates its service offerings, focusing on sustainability and customer service enhancements to maintain competitive advantage. IAG's ability to adapt to market demands has solidified its standing among global competitors.

As of 2024, IAG is positioned to capitalize on the increasing demand for air travel, with significant investments in fleet modernizations and technology. To discover more about IAG's strategies and what contributes to its success, please refer to the detailed sections below.

Mission Statement of International Consolidated Airlines Group S.A.

Mission Statement of International Consolidated Airlines Group S.A.

The Mission Statement of International Consolidated Airlines Group S.A. (IAG) serves as a guiding framework for the company in aligning its operations with its long-term strategic goals. IAG’s mission focuses on delivering a premium travel experience while ensuring sustainability and operational efficiency.

Core Component 1: Customer Focus

IAG emphasizes a strong commitment to customer satisfaction. The company strives to exceed customer expectations by offering high-quality services and innovative products.

• 84% of customers report high satisfaction rates with IAG services, as per a recent customer survey conducted in 2023.
• IAG’s airlines include British Airways, Iberia, and Aer Lingus, each focusing on tailored customer experiences.
• The introduction of the new Club Suite on British Airways is a direct response to customer feedback, enhancing the premium cabin experience.

Core Component 2: Operational Excellence

Operational excellence is fundamental to IAG's mission. The company invests in modern technologies and processes to enhance efficiency across its operations.

• In 2022, IAG reported an operating profit of €1.4 billion, demonstrating effective cost management and operational efficiency.
• The company aims to reduce its carbon emissions by 50% by 2030, aligning operational practices with sustainability goals.
• IAG has implemented a new fuel-efficient fleet, including the Airbus A350 and Boeing 787, which are expected to decrease fuel consumption by 30% compared to older aircraft.

Core Component 3: Sustainable Development

Sustainability plays a crucial role in IAG's mission. The company is dedicated to implementing sustainable practices across its business operations.

• IAG has committed to achieving net-zero carbon emissions by 2050, with interim targets set for 2030.
• The group has invested over €400 million in sustainable aviation fuel (SAF) initiatives, aiming for SAF to constitute at least 10% of its fuel supply by 2030.
• IAG's eco-friendly initiatives have led to a 15% reduction in carbon emissions per passenger kilometer since 2019.

Vision Statement of International Consolidated Airlines Group S.A.

Long-term Sustainability

The vision of International Consolidated Airlines Group S.A. (IAG) emphasizes a commitment to long-term sustainability. This focus is evident in their goal to achieve net-zero carbon emissions by 2050. The Group has committed to reducing emissions by 10% by 2025 and has set interim targets in line with the Science Based Targets Initiative (SBTi).

As of 2024, IAG has invested approximately €250 million in sustainable aviation fuel (SAF) initiatives and aims to increase SAF usage to 10% of total fuel consumption by 2030.

Customer-Centric Approach

IAG's vision emphasizes the importance of a customer-centric approach. The Group aims to enhance customer experience through digital transformation and service innovation. In 2023, IAG reported a customer satisfaction score of 85%, reflecting improved service and product offerings.

Additionally, IAG plans to invest €200 million in technology upgrades over the next three years, focusing on personalized travel experiences and seamless digital interactions for its customers.

Operational Excellence

Operational excellence is a core element of IAG's vision. The Group targets a 90% on-time performance rate by 2025. In 2023, IAG achieved an on-time performance rate of 88%, showing progress towards its goal. The Group also aims to streamline its operational costs, aiming for an operating margin of 10% by the end of 2025.

Global Connectivity

IAG envisions enhancing global connectivity through strategic partnerships and routes. The Group currently operates over 1,000 daily flights across 300 destinations, and plans to expand its network by 15% by 2025, focusing on high-demand areas in Asia and the Americas.

In 2023, IAG's passenger capacity increased by 12% compared to 2022, indicating a strong recovery and growth potential post-pandemic.

Diversity and Inclusion

The vision statement of IAG strongly supports diversity and inclusion initiatives within the workforce. As of 2024, IAG has established a goal to achieve a gender-balanced workforce by 2030. Currently, women represent 42% of the Group’s leadership positions.

Furthermore, IAG is dedicated to spending €50 million on training and development programs focused on minority groups over the next five years.

Core Values of International Consolidated Airlines Group S.A.

Safety

International Consolidated Airlines Group S.A. emphasizes safety as a core value, underscoring its commitment to maintaining the highest standards in airline operations.

In 2023, the airline industry saw a global accident rate of 0.21 accidents per million flights, with IAG operating safely within these parameters. The group has invested over €250 million in safety training programs for staff across its airlines, ensuring compliance with domestic and international safety regulations.

Additionally, IAG has implemented a Safety Management System (SMS) which reports safety performance metrics quarterly. For instance, in Q2 2023, IAG recorded a 95% adherence rate to safety protocols in operational audits.

Customer Focus

Customer focus is central to IAG’s mission, aiming to provide exceptional service to its passengers.

In 2023, IAG achieved a customer satisfaction score of 84% based on feedback from over 100,000 surveyed passengers. Notably, the introduction of a new customer feedback platform led to a 15% reduction in complaints compared to 2022.

The group has also expanded its loyalty program, Avios, increasing membership by 20% year-on-year, now boasting over 40 million enrolled members, which enhances customer retention and experience.

Innovation

Innovation at IAG reflects its commitment to embracing new technologies to improve operational efficiency.

In 2023, IAG allocated approximately €300 million towards digital transformation initiatives, including the development of a new automated baggage handling system, expected to reduce mishandled baggage rates by 30%.

The incorporation of AI technologies in customer service has also led to a reduction in service response times by 40% as reported in Q3 2023.

Sustainability

Sustainability is integral to IAG’s operations, guiding its practices towards reducing environmental impact.

In line with its sustainability goals, IAG reduced its carbon emissions by 30% per passenger kilometer from 2018 levels by 2023. The group aims to achieve net zero emissions by 2050.

To facilitate this, IAG has invested over €1 billion in sustainable aviation fuel (SAF) agreements, planning to source over 10% of its fuel from sustainable sources by 2025.

Diversity and Inclusion

Diversity and inclusion are core to IAG's corporate strategy, fostering an equitable workplace.

In 2023, IAG reported a workforce diversity increase, with women comprising 45% of its total workforce and holding 30% of managerial positions. The group has launched initiatives, including training programs aimed at promoting leadership roles among underrepresented groups.

Furthermore, the company has set measurable targets to increase diversity within its operational teams, with a commitment to achieve multicultural representation of 50% by 2025.