Mission Statement, Vision, & Core Values of International Game Technology PLC (IGT)

In the dynamic world of gaming, how does a company stay on top while navigating constant change? For International Game Technology PLC (IGT), it starts with a clear sense of purpose. Despite a slight dip in revenue to $2.5 billion in 2024, IGT's strategic vision and mission keep it focused. But what exactly drives this global leader in gaming solutions?

Dive in to explore IGT's mission, vision, and core values, and discover how these guiding principles shape its strategies and contribute to its success. Considering that IGT's operating income was down 9% to $686 million in 2024, understanding the company's core values becomes even more crucial. How do these values influence their approach to innovation, customer relationships, and overall performance in a competitive market?

International Game Technology PLC (IGT) An Overview of

International Game Technology PLC (IGT) has a long history in the gaming industry, dating back to its establishment in 1975. Originally known as A-1 Supply, the company initially focused on manufacturing and distributing gaming machines. Over the years, it evolved through several acquisitions and innovations, eventually becoming a global leader in the design, development, and manufacturing of gaming products and systems. Today, IGT offers a diverse portfolio that includes:

• Gaming machines and systems
• Lottery solutions
• Digital and social gaming
• Sports betting platforms

As of April 2025, IGT continues to serve a wide range of clients, including casinos, lotteries, and gaming operators worldwide. The company's commitment to innovation and its global presence have solidified its position as a key player in the gaming industry. More details about its journey can be found here: International Game Technology PLC (IGT): History, Ownership, Mission, How It Works & Makes Money

In 2024, International Game Technology (IGT) demonstrated robust financial performance. The company reported a record-breaking revenue of approximately $4.3 billion, driven by strong sales in its core gaming and lottery segments. Specifically, gaming revenue reached $1.6 billion, while lottery revenue hit $2.7 billion. This growth was supported by significant expansion in key markets, including North America and Europe, where IGT capitalized on increasing demand for digital gaming solutions and lottery products. The company's strategic focus on innovation and customer engagement has been pivotal in achieving these financial milestones.

International Game Technology PLC (IGT) stands as a leader in the global gaming industry, renowned for its comprehensive suite of gaming solutions, lottery services, and interactive entertainment. Its success is rooted in a blend of technological innovation, strategic partnerships, and a deep understanding of the evolving needs of the gaming market. To truly appreciate why IGT remains at the forefront, further exploration into its strategic vision, operational excellence, and market dynamics is essential.

International Game Technology PLC (IGT) Mission Statement

A mission statement is a concise explanation of an organization's reason for existence. It describes the company's purpose and its overall intention. The mission statement supports the vision and serves to communicate purpose and direction to employees, customers, vendors, and other stakeholders. Here's an analysis of International Game Technology PLC's mission statement:

International Game Technology PLC (IGT) has a clear mission statement that focuses on:

• Leveraging player insights
• Technology
• Operating expertise to drive
• Innovation and deliver
• Premier gaming experiences
• Maximize value for all stakeholders

Let's break down the key components of this mission statement:

Leveraging Player Insights:

This indicates that IGT prioritizes understanding its players. By focusing on player insights, IGT can tailor its products and services to meet player preferences and expectations. This approach is essential in the gaming industry, where player engagement and satisfaction are critical for success. Companies conduct market research, analyze player data, and gather feedback to gain these insights. IGT utilizes player insights to understand player behavior, preferences, and expectations. This data drives the development of new games and features.

Technology:

This highlights IGT's commitment to using technology to drive its business. In the gaming industry, technology is essential for developing new games, improving the player experience, and enhancing operational efficiency. Technology is a core driver of innovation and competitive advantage. IGT invests heavily in research and development to create cutting-edge gaming solutions. These technologies include advanced graphics, mobile gaming platforms, and data analytics tools.

Operating Expertise:

This refers to IGT's deep knowledge and experience in the gaming industry. With years of experience, IGT has developed a strong understanding of the market, regulatory environment, and operational best practices. This expertise enables IGT to operate efficiently and effectively. Operating expertise ensures efficient and compliant operations. IGT's experience helps the company navigate complex regulatory environments and optimize its operations.

Drive Innovation:

IGT focuses on continuous improvement and creativity in its products, services, and processes. Innovation is crucial for staying competitive and meeting the evolving needs of players and customers. IGT fosters a culture of innovation, encouraging employees to develop new ideas and solutions. Innovation drives the creation of new games, features, and technologies.

Deliver Premier Gaming Experiences:

This emphasizes IGT's commitment to providing high-quality, engaging, and enjoyable gaming experiences. This includes everything from the games themselves to the overall customer experience. Premier gaming experiences are essential for attracting and retaining players. IGT aims to provide top-notch gaming experiences that exceed player expectations. These experiences are designed to be engaging, entertaining, and rewarding.

Maximize Value for all Stakeholders:

IGT is dedicated to creating value for all its stakeholders, including players, customers, employees, shareholders, and the communities in which it operates. This includes financial returns, job creation, community support, and ethical business practices. Creating value for stakeholders ensures long-term sustainability and success. IGT balances the needs of different stakeholders to ensure mutual benefit. This includes providing returns for shareholders, creating a positive work environment for employees, and contributing to local communities.

In fiscal year 2024, IGT reported a revenue of $4.34 billion, reflecting its strong market position and ability to deliver value to stakeholders. The company's commitment to innovation is further demonstrated by its investment in research and development, which amounted to $237 million in 2024. These investments have led to the launch of several successful new games and technologies, enhancing player experiences and driving revenue growth.

IGT's mission statement reflects its commitment to innovation, technology, and delivering premier gaming experiences while maximizing value for all stakeholders. This mission guides the company's strategic decisions and operational activities, ensuring that IGT remains a leader in the gaming industry.

International Game Technology PLC (IGT) Vision Statement

To delve into International Game Technology PLC (IGT)'s strategic direction, it's crucial to dissect its mission statement, vision, and core values. These elements collectively paint a picture of the company's aspirations and operational philosophy. As of April 2025, IGT's vision reflects its ambition and approach to the gaming and lottery sectors. For more in-depth information, you can explore: International Game Technology PLC (IGT): History, Ownership, Mission, How It Works & Makes Money.

Mission Statement

IGT's mission statement is 'To empower customers by creating the best gaming experiences.' This concise statement directs every activity within the organization, focusing on customer satisfaction and superior gaming experiences. It underscores IGT's dedication to innovation and excellence in product and service delivery. This mission is underpinned by a commitment to responsible gaming, ensuring that entertainment remains safe and sustainable.

Vision

IGT's vision is characterized by:

• Innovation: IGT aims to lead the gaming industry through continuous innovation. This includes developing cutting-edge gaming technologies and solutions that cater to the evolving needs of players and operators.
• Global Leadership: IGT seeks to maintain and strengthen its position as a global leader in gaming. This involves expanding its reach into new markets and solidifying its presence in existing ones through strategic partnerships and acquisitions.
• Customer Value: IGT is committed to delivering exceptional value to its customers. This means providing high-quality products and services that enhance their operations and drive growth.
• Responsible Gaming: IGT prioritizes responsible gaming practices to ensure the safety and well-being of players. This includes investing in research and development to promote responsible gaming and working closely with regulators to implement effective safeguards.

Core Values

IGT's core values are the guiding principles that shape its culture and behavior. These values include:

• Integrity: IGT operates with the highest ethical standards, ensuring transparency and accountability in all its dealings.
• Innovation: IGT fosters a culture of creativity and innovation, encouraging employees to think outside the box and develop new solutions.
• Collaboration: IGT believes in the power of collaboration, working closely with customers, partners, and employees to achieve shared goals.
• Customer Focus: IGT is committed to understanding and meeting the needs of its customers, providing them with exceptional products and services.
• Social Responsibility: IGT is committed to being a responsible corporate citizen, supporting the communities in which it operates and promoting sustainable business practices.

These core values drive IGT's operations and strategic decisions, ensuring that the company remains focused on its mission and vision.

International Game Technology PLC (IGT) Core Values of

Integrity: IGT demonstrates integrity through its commitment to ethical business practices, transparency, and accountability. This value is crucial for building trust with customers, regulators, and stakeholders.

IGT's commitment to integrity is evident in several key areas:

• Ethical Conduct: IGT maintains a strict code of conduct that governs the behavior of its employees and partners. This code emphasizes honesty, fairness, and respect for all individuals.
• Compliance: IGT adheres to all applicable laws, regulations, and industry standards. The company has a robust compliance program in place to ensure that it meets its legal and ethical obligations.
• Transparency: IGT is committed to providing transparent and accurate information to its stakeholders. The company regularly publishes financial reports and other disclosures to keep investors and the public informed.

Innovation: IGT fosters a culture of innovation, constantly seeking new ways to improve its products, services, and operations. This value is essential for staying ahead in the rapidly evolving gaming industry.

IGT's commitment to innovation is demonstrated through:

• Research and Development: IGT invests heavily in research and development to create cutting-edge gaming technologies. In 2024, IGT invested $271 million in research and development, reflecting its dedication to innovation.
• New Product Development: IGT regularly introduces new and innovative products to the market. These products are designed to meet the changing needs of players and operators.
• Technological Advancement: IGT embraces new technologies to enhance its gaming offerings. The company is a leader in areas such as mobile gaming, online gaming, and cashless gaming.

Customer Satisfaction: IGT prioritizes customer satisfaction, striving to provide exceptional products, services, and support. This value is critical for building long-term relationships with customers and partners.

IGT's commitment to customer satisfaction is reflected in:

• Customer Focus: IGT puts the customer at the center of its business. The company listens to customer feedback and uses it to improve its products and services.
• Service Excellence: IGT provides excellent customer service through its dedicated support teams. The company is committed to resolving customer issues quickly and efficiently.
• Relationship Building: IGT builds strong relationships with its customers and partners. The company works closely with them to understand their needs and provide tailored solutions.

Responsibility: IGT recognizes its responsibility to operate in a sustainable and ethical manner. This value is important for protecting the environment, supporting communities, and promoting responsible gaming.

IGT's commitment to responsibility is evident in:

• Sustainability: IGT is committed to reducing its environmental impact. The company has implemented various sustainability initiatives, such as reducing energy consumption and waste generation.
• Community Support: IGT supports local communities through charitable donations and volunteer efforts. In 2024, IGT contributed over $10 million to various charitable causes.
• Responsible Gaming: IGT is dedicated to promoting responsible gaming practices. The company provides tools and resources to help players gamble responsibly.

For more insights into IGT, explore: International Game Technology PLC (IGT): History, Ownership, Mission, How It Works & Makes Money