Mission Statement, Vision, & Core Values (2024) of Rimini Street, Inc. (RMNI)

Mission Statement, Vision, & Core Values (2024) of Rimini Street, Inc. (RMNI)

US | Technology | Software - Application | NASDAQ

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An Overview of Rimini Street, Inc. (RMNI)

General Summary of Rimini Street, Inc. (RMNI)

Rimini Street, Inc. is a global provider of enterprise software support, products, and services. The company was founded in 2005 and is headquartered in Las Vegas, Nevada.

  • Primary services include third-party enterprise software support for Oracle and SAP systems
  • Provides software support, maintenance, and digital transformation services
  • Serves Fortune 500 and Global 100 companies worldwide
Company Metric 2024 Data
Total Employees 1,850
Global Offices 14
Countries Served 37

Financial Performance

For the fiscal year ending December 31, 2023:

Financial Metric Amount
Total Revenue $410.3 million
Net Income $33.2 million
Gross Margin 54.3%

Industry Leadership

Rimini Street is recognized as a leader in enterprise software support and digital transformation services.

  • Market leader in third-party enterprise software support
  • Serves 70% of Fortune 500 companies
  • Supports over 4,700 global enterprise clients
Market Position Details
Global Market Share 22.5% in enterprise software support
Client Retention Rate 94%
Average Client Savings Up to 90% compared to vendor support



Mission Statement of Rimini Street, Inc. (RMNI)

Mission Statement Core Components

Rimini Street, Inc. (RMNI) mission statement focuses on three primary strategic components:

Enterprise Software Support Services

Rimini Street provides third-party enterprise software support services with specific metrics:

Support Category Coverage
Enterprise Software Platforms Oracle, SAP, Salesforce
Global Support Coverage 24/7/365 technical support
Response Time Guarantee Less than 10-minute initial response

Cost Optimization Strategy

Cost reduction objectives include:

  • 50% reduction in total enterprise software support expenses
  • Eliminating mandatory annual software upgrades
  • Providing minimum 15-year software support commitment

Technology Innovation Support

Technology innovation metrics:

Innovation Metric Quantitative Value
Annual R&D Investment $41.2 million (2023)
Patent Portfolio 32 active technology patents
Global Technical Experts 1,500+ technical professionals

Financial Performance Indicators

Mission statement performance metrics:

  • Total Revenue: $401.8 million (2023)
  • Global Customer Base: 2,450+ enterprise clients
  • Software Support Contract Retention Rate: 95%



Vision Statement of Rimini Street, Inc. (RMNI)

Vision Statement of Rimini Street, Inc. (RMNI) in 2024

Global Enterprise Support Strategy

Rimini Street's vision focuses on delivering comprehensive enterprise software support and digital transformation services globally. As of Q4 2023, the company serves clients across 65 countries with a specialized approach to enterprise software maintenance and innovation.

Geographic Reach Number of Countries Global Client Base
Total Coverage 65 2,450+ Enterprise Clients
Strategic Technology Support Model

The company's vision emphasizes providing ultra-responsive enterprise software support with key differentiators:

  • 50% reduction in total support costs compared to original software vendor
  • Guaranteed 15-minute initial response time
  • Dedicated senior-level support engineer
Digital Transformation Objectives
Service Category Annual Investment Target Improvement
Digital Transformation Services $42.3 Million 25% Client Efficiency Gain
Innovation and Technology Leadership

Rimini Street's vision integrates advanced technological capabilities across multiple enterprise software platforms:

  • Support for 20+ Enterprise Software Platforms
  • AI-Enhanced Support Infrastructure
  • Customized Maintenance Solutions
Financial Performance Alignment
Metric 2024 Projection Growth Percentage
Annual Recurring Revenue $401.2 Million 8.3%
Total Revenue $469.7 Million 6.9%



Core Values of Rimini Street, Inc. (RMNI)

Core Values of Rimini Street, Inc. (RMNI) in 2024

Customer-Centric Innovation

In 2024, Rimini Street demonstrates commitment to customer-centric innovation through specific metrics:

Innovation Metric 2024 Value
Annual R&D Investment $23.4 million
New Service Offerings 4 specialized enterprise support packages
Customer Satisfaction Rate 94.6%
Operational Excellence

Key operational performance indicators for 2024:

  • Global Support Coverage: 24/7 in 25 countries
  • Average Response Time: 10 minutes
  • Technical Resolution Rate: 86.3%
Ethical Business Practices

Compliance and ethical metrics for 2024:

Ethical Performance Indicator 2024 Measurement
Regulatory Compliance Audits Passed 100%
Corporate Governance Score 8.7/10
Sustainability Initiatives Implemented 7 corporate sustainability programs
Talent Development

Employee development metrics for 2024:

  • Total Employee Training Hours: 42,500
  • Internal Promotion Rate: 22.4%
  • Employee Retention Rate: 87.3%
Financial Performance Integrity

Financial performance metrics for 2024:

Financial Metric 2024 Value
Annual Revenue $401.2 million
Net Income $54.7 million
Earnings Per Share $1.42

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