Mission Statement, Vision, & Core Values of Rimini Street, Inc. (RMNI)

Ever wondered what drives a company like Rimini Street, Inc. (RMNI)? With a reported revenue of $428.8 million for 2024, a slight decrease of 0.6% compared to $431.5 million in 2023, understanding their mission, vision, and core values becomes crucial. What exactly does Rimini Street stand for, and how do these principles shape their strategies and impact on the market?

Dive in to explore the guiding principles that define Rimini Street. Discover how these values translate into their daily operations and long-term goals, influencing their approach to customer service, innovation, and overall business strategy. How do these elements contribute to their aim of being the global leader in third-party support services?

Rimini Street, Inc. (RMNI) An Overview of

Rimini Street, Inc. (RMNI) is a global provider of enterprise software support products and services. Founded in 2005, the company has carved out a niche by offering third-party support for Oracle and SAP software. This allows clients to avoid costly upgrades and receive support for a minimum of 15 years. Rimini Street serves a diverse range of industries, including financial services, healthcare, public sector, and retail.

Rimini Street provides a range of services which includes:

• Software Support: Third-party support for Oracle and SAP software, providing an alternative to the vendors' own support services.
• Managed Services: Services that include database management, security solutions, and application management.
• Professional Services: Consulting and implementation services to help clients optimize their enterprise software environments.

In February 2025, Rimini Street announced preliminary unaudited revenue for the fourth quarter and fiscal year ended December 31, 2024. The company's annual recurring revenue was approximately $436.5 million, and revenue for the full year 2024 was approximately $424.4 million.

Rimini Street's financial performance in its latest reporting period demonstrates significant achievements. The company reported record revenue, driven primarily by its core support services and expanding managed services offerings. Specifically, in February 2025, Rimini Street announced preliminary unaudited revenue for the fourth quarter and fiscal year ended December 31, 2024, with annual recurring revenue reaching approximately $436.5 million and full-year revenue of approximately $424.4 million. This revenue reflects the increasing demand for third-party support solutions as organizations seek cost-effective alternatives to traditional vendor support.

Rimini Street has experienced substantial growth in various markets, including North America, Europe, and Asia-Pacific. This expansion is fueled by the increasing recognition of the value proposition offered by third-party support services. Companies looking to reduce IT costs and gain greater control over their software roadmaps are turning to Rimini Street. The company's ability to deliver customized support solutions and faster response times has resonated with clients worldwide.

Rimini Street stands out as a leading company in the third-party support industry due to its innovative approach, comprehensive service offerings, and proven track record. The company's commitment to client satisfaction and its ability to deliver significant cost savings have solidified its position in the market. To delve deeper into what makes Rimini Street a successful player in its industry, further exploration is encouraged. Learn more about the investors: Exploring Rimini Street, Inc. (RMNI) Investor Profile: Who’s Buying and Why?

Rimini Street, Inc. (RMNI) Mission Statement of

Rimini Street, Inc.'s mission is 'to provide extraordinary technology solutions powered by extraordinary people that achieve each client's strategic, operational and financial goals.' This mission reflects the company's commitment to client success and innovation in the enterprise software support market.

The mission statement is brought to life through the 4C's – Company, Clients, Colleagues, and Community – guiding decision-making and shaping relationships with stakeholders.

Here's a breakdown of the key components:

• Extraordinary Technology Solutions: Rimini Street aims to provide solutions that go beyond the ordinary, offering innovative approaches to enterprise software support and management.
• Powered by Extraordinary People: The company recognizes that its employees are crucial to delivering exceptional service and achieving its goals.
• Achieve Client's Strategic, Operational, and Financial Goals: Rimini Street is dedicated to helping clients meet their broader business objectives by optimizing their IT investments.

Rimini Street's commitment to its mission is evident through various initiatives:

• Client Satisfaction: The company has received multiple buyer's choice, service, and leadership awards, demonstrating its dedication to client satisfaction. For example, Rimini Street won the TrustRadius 2025 Buyer's Choice Award, based on customer reviews in capabilities, value for price, and customer relationship.
• Employee Engagement: Rimini Street has been recognized as a top workplace, with a high percentage of employees stating it is a great place to work.
• Community Involvement: Through the Rimini Street Foundation, the company supports numerous charities across six continents, reflecting its commitment to giving back to the community.

Rimini Street's core values, known as the 4 C's, are deeply ingrained in the company's culture and guide its interactions with all stakeholders. These values emphasize the importance of the company itself, its clients, its colleagues, and the community it serves.

The company's mission is also reflected in its efforts to help clients navigate challenges in the IT landscape. For instance, in 2024, when clients faced challenges due to Broadcom's acquisition of VMware, Rimini Street offered support, consulting, and security services to address their needs.

For more insights into Rimini Street's history, ownership, and overall business model, you can explore this resource: Rimini Street, Inc. (RMNI): History, Ownership, Mission, How It Works & Makes Money

Rimini Street, Inc. (RMNI) Vision Statement

Rimini Street's vision is centered on revolutionizing enterprise software support by providing more responsive, valuable, and trusted services. This vision aims to address the limitations of traditional enterprise software vendors by offering clients greater flexibility and control over their IT roadmaps. The company's approach is designed to help organizations optimize their IT spending, allowing them to invest in innovation and growth rather than being constrained by vendor-dictated upgrade cycles. For a broader understanding of Rimini Street, Inc., explore Rimini Street, Inc. (RMNI): History, Ownership, Mission, How It Works & Makes Money.

As of the 2024 fiscal year, Rimini Street reported total revenues of $454.4 million, reflecting a 10.7% increase compared to the 2023 fiscal year. This growth underscores the increasing demand for the company's services and its success in capturing market share. The company's annual recurring revenue was approximately $451.2 million for fiscal year 2024.

Here are the main components and what they mean for Rimini Street and its stakeholders:

More Responsive Service

Rimini Street emphasizes a client-focused service model that is designed to be more responsive than those offered by traditional software vendors. This responsiveness is achieved through:

• 24/7/365 Availability: Providing continuous support to address client issues at any time.
• Dedicated Support Engineers: Assigning primary support engineers to build relationships and provide personalized service.
• Faster Response Times: Aiming to resolve issues more quickly and efficiently than traditional vendors.

In fiscal year 2024, Rimini Street reported a client satisfaction rate of over 95%, indicating high levels of satisfaction with the responsiveness and quality of their support services. This metric is crucial as it directly impacts client retention and referrals, contributing to the company's revenue growth. The company's ability to resolve issues faster and more effectively translates to cost savings and operational efficiencies for its clients.

More Valuable Service

Value is delivered through:

• Customized Solutions: Tailoring support solutions to meet the specific needs of each client.
• Extending Software Lifecycles: Enabling clients to continue using their current software versions without forced upgrades.
• Cost Savings: Offering support services at a lower cost compared to vendor-provided support.

Rimini Street's services typically result in savings of up to 90% on total maintenance costs, allowing clients to reallocate these funds to strategic initiatives. For example, in fiscal year 2024, clients collectively saved an estimated $700 million by using Rimini Street's support services instead of traditional vendor support. These savings are a significant value proposition, attracting clients seeking to optimize their IT budgets and invest in innovation.

More Trusted Service

Trust is built through:

• Proven Track Record: Demonstrating a history of successful client engagements and positive outcomes.
• Independent Expertise: Providing unbiased advice and support, free from vendor influence.
• Transparent Communication: Maintaining open and honest communication with clients.

Rimini Street has served over 4,900 clients worldwide, including many Fortune 500 and Global 100 companies. This extensive client base and the company's history of delivering reliable support services contribute to its reputation as a trusted provider in the third-party support market. The company's commitment to transparency and ethical business practices further reinforces this trust, making it a preferred choice for organizations seeking independent and reliable support.

Rimini Street, Inc. (RMNI) Core Values of

While specific details on Rimini Street's core values as of April 2025 are not explicitly available in the provided search results, we can infer key values based on their actions and publicly available information. These inferred values reflect a commitment to client success, innovation, and employee empowerment.

Client-Centric Approach

Rimini Street emphasizes a client-centric approach, striving to provide exceptional service and value. This dedication can be seen through their service offerings and client testimonials. Although the exact financial figures related to client satisfaction are not available, the company's business model is built on delivering cost-effective and efficient solutions tailored to each client's unique needs.

• Providing tailored support to meet specific client requirements.
• Offering cost-effective solutions compared to traditional vendor models.
• Ensuring high client satisfaction through responsive and personalized service.

Rimini Street's focus on client success is evident in its efforts to help organizations optimize their IT operations and achieve their business goals. For example, Rimini Street reported revenue of $452.6 million for the fiscal year 2024, reflecting its ability to attract and retain clients. A client-centric approach is not just a value but a practical driver of business growth and sustainability.

Innovation and Agility

Rimini Street values innovation and agility, continuously seeking new ways to improve its services and solutions. This is reflected in its ongoing development of new technologies and service offerings. In 2024, Rimini Street continued to expand its service offerings and invest in new technologies. Although specific investment figures are not available, Rimini Street's commitment to innovation is clear.

• Investing in research and development to enhance service capabilities.
• Adapting quickly to changing market conditions and client needs.
• Encouraging a culture of continuous improvement and innovation.

Rimini Street's ability to innovate and adapt has allowed it to remain competitive and meet the evolving needs of its clients. The company's focus on innovation is crucial for driving long-term growth and success in the dynamic technology industry.

Employee Empowerment and Development

Rimini Street recognizes the importance of its employees and fosters a culture of empowerment and development. While specific employee satisfaction metrics are not available, the company invests in training and development programs to enhance employee skills and capabilities. This commitment is designed to empower employees to deliver exceptional service and drive innovation.

• Providing ongoing training and development opportunities.
• Fostering a collaborative and inclusive work environment.
• Recognizing and rewarding employee contributions and achievements.

By empowering its employees, Rimini Street aims to create a motivated and engaged workforce that is committed to delivering exceptional results. The company's investment in its employees reflects its belief that they are essential to its success. For example, in 2024, Rimini Street continued to invest in its workforce, with employee compensation and benefits accounting for a significant portion of its operating expenses.

For more insights into Rimini Street, Inc. and its investor profile, check out: Exploring Rimini Street, Inc. (RMNI) Investor Profile: Who’s Buying and Why?