Mission Statement, Vision, & Core Values of SJW Group (SJW)

What drives a company that has been providing life-sustaining, high-quality water and exceptional service for over 150 years? Have you ever wondered about the guiding principles behind SJW Group's (SJW) success and commitment to its stakeholders? Understanding their mission, vision, and core values offers insights into their strategic direction and operational philosophy. With a 25% increase in their five-year capital plan, reaching $2.0 billion, how do these values translate into tangible investments and sustainable growth?

SJW Group (SJW) An Overview of

SJW Group, established in 1866, provides water utility and related services. Headquartered in San Jose, California, the company serves over one million people across the states. SJW Group (SJW): History, Ownership, Mission, How It Works & Makes Money

SJW Group's operations include:

• Water Service: Providing high-quality water to residential, commercial, and industrial customers.
• Wastewater Treatment: Managing wastewater collection and treatment processes.
• Real Estate Services: Engaging in property development and management activities.

For the fiscal year 2024, SJW Group reported strong financial results, driven by strategic investments and operational efficiencies.

SJW Group demonstrated robust financial health in its latest reports. The company's financial performance is highlighted by:

• Record Revenue: Achieving an all-time high in operating revenue, driven by increased water demand and effective rate management.
• Market Expansion: Experiencing growth in key service areas, reflecting successful infrastructure projects and customer acquisition strategies.

SJW Group stands as a leader in the water utility industry, committed to delivering reliable and sustainable water solutions. To discover more about the factors contributing to SJW Group's continued success and industry leadership, continue reading below.

SJW Group (SJW) Mission Statement of

The SJW Group's mission is to provide high-quality water and wastewater services to ensure public health, protect the environment, and support economic vitality in the communities they serve. This mission is reflected in their commitment to sustainable practices, infrastructure investment, and customer satisfaction.

Here's a breakdown of the core components of SJW Group's mission:

• Providing High-Quality Water and Wastewater Services: This is central to SJW Group's operations. It involves ensuring that the water supplied to customers meets or exceeds all regulatory standards for safety and quality. Wastewater services are equally important, focusing on the proper treatment and disposal of wastewater to prevent environmental contamination.
• Ensuring Public Health: By delivering safe and reliable water and wastewater services, SJW Group directly contributes to the health and well-being of the communities it serves. This includes preventing waterborne diseases and ensuring that water resources are managed in a way that protects public health.
• Protecting the Environment: SJW Group is committed to environmental stewardship through sustainable water management practices. This includes conserving water resources, minimizing pollution, and protecting natural ecosystems.
• Supporting Economic Vitality: Access to reliable water and wastewater services is essential for economic development. SJW Group supports local economies by providing the infrastructure needed for businesses and communities to thrive.

SJW Group's dedication can be further explored in the context of their financial health; more details are available here: Breaking Down SJW Group (SJW) Financial Health: Key Insights for Investors.

SJW Group (SJW) Vision Statement of

The vision, mission, and core values of a company provide a foundational understanding of its strategic objectives, operational principles, and cultural identity. These elements guide decision-making, influence stakeholder relationships, and shape the overall direction of the company. This chapter delves into the vision, mission, and core values, providing a detailed overview of the company's guiding principles as of April 2025.

The company's mission is to deliver value to its customers, community, employees, and shareholders by providing high-quality water service and investing in the water and wastewater infrastructure. This mission reflects a commitment to several key stakeholders and outlines the company's core purpose.

• Customers: Ensuring the delivery of reliable and high-quality water services.
• Community: Contributing positively to the areas it serves through responsible operations.
• Employees: Providing a stable and rewarding work environment.
• Shareholders: Generating consistent and sustainable financial returns.

The company's focus on water and wastewater infrastructure highlights its dedication to maintaining and improving essential services.

The company's vision is to be a growth-oriented water and wastewater utility, providing the highest quality water service, actively serving the community, and creating value for its shareholders. This vision encompasses growth, service quality, community engagement, and shareholder value.

• Growth-Oriented: Actively seeking opportunities for expansion and development within the water and wastewater utility sector.
• Highest Quality Water Service: Committing to providing water services that meet or exceed regulatory standards and customer expectations.
• Actively Serving the Community: Engaging in community initiatives and ensuring responsible environmental stewardship.
• Creating Value for its Shareholders: Focusing on strategies that enhance profitability and deliver returns to investors.

The company's core values are integrity, respect, service, teamwork, and stewardship. These values define the company's culture and guide the behavior of its employees.

• Integrity: Upholding the highest ethical standards in all business practices.
• Respect: Valuing diversity, equity, and inclusion in the workplace and the community.
• Service: Committing to providing excellent service to customers and the community.
• Teamwork: Fostering collaboration and mutual support among employees.
• Stewardship: Managing resources responsibly and sustainably to protect the environment.

These core values are integral to the company's operations and play a crucial role in shaping its relationships with stakeholders.

For a deeper dive into the financial aspects, see: Breaking Down SJW Group (SJW) Financial Health: Key Insights for Investors

SJW Group (SJW) Core Values of

SJW Group's mission is to provide high-quality water and wastewater services to ensure the health and safety of its customers and communities, while protecting the environment and delivering a fair return to investors. SJW Group is committed to providing reliable, high-quality water service, protecting the environment, and supporting the communities it serves. These values are not just words on paper; they are reflected in the company's actions and initiatives.

Excellence

SJW Group strives for excellence in all aspects of its operations, from water quality to customer service. This commitment is evident in its consistent delivery of high-quality water and wastewater services. The company continuously invests in infrastructure and technology to improve efficiency and reliability. SJW Group's dedication to excellence ensures that customers receive the best possible service.

• SJW Group invests in advanced treatment technologies to ensure water quality meets or exceeds regulatory standards.
• The company implements rigorous testing and monitoring programs to detect and address potential water quality issues promptly.
• SJW Group provides excellent customer service through multiple channels, including phone, online, and in-person support.

Integrity

SJW Group operates with the highest ethical standards, ensuring transparency and accountability in all its dealings. This commitment to integrity builds trust with customers, investors, and the communities it serves. SJW Group's ethical conduct extends to environmental stewardship and responsible resource management.

• SJW Group adheres to a strict code of conduct that governs employee behavior and decision-making.
• The company maintains transparent financial reporting practices, providing stakeholders with accurate and reliable information.
• SJW Group engages in open communication with customers and communities, addressing concerns and providing timely updates.

Environmental Stewardship

SJW Group is dedicated to protecting the environment through sustainable practices and responsible resource management. The company invests in water conservation programs and infrastructure improvements to minimize its environmental impact. SJW Group's commitment to environmental stewardship ensures the long-term sustainability of water resources.

• SJW Group implements water conservation programs to reduce water consumption and promote efficient water use.
• The company invests in infrastructure improvements to minimize water loss and improve water delivery efficiency.
• SJW Group supports environmental education initiatives to raise awareness about water conservation and environmental protection.

Community Support

SJW Group is committed to supporting the communities it serves through charitable contributions, volunteerism, and community partnerships. The company actively participates in local events and initiatives, contributing to the well-being of its communities. SJW Group's community support extends to education, environmental protection, and economic development.

• SJW Group provides financial support to local organizations and initiatives that address community needs.
• The company encourages employee volunteerism, providing opportunities for employees to give back to their communities.
• SJW Group partners with local schools and organizations to promote education and environmental awareness.