Mission Statement, Vision, & Core Values (2025) of TBC Bank Group PLC.

An Overview of TBC Bank Group PLC

General Summary of TBC Bank Group PLC

TBC Bank Group PLC was established in 1992 and has become a leading financial institution in Georgia. Its primary focus lies in providing a wide range of banking and financial services, catering to both individual and corporate clients. The bank operates through a network of over 250 branches and boasts a robust digital banking platform.

TBC Bank's product offerings include retail banking, corporate banking, microfinance, and investment banking. As of 2024, the bank reported a current sales figure of approximately GEL 1.2 billion, reflecting its continuous growth trajectory in the Georgian market.

Company's Financial Performance in the Latest Financial Reports

In the most recent financial reporting period, TBC Bank achieved record-breaking revenue of GEL 1.5 billion, marking an increase of 15% year-over-year. The significant revenue growth can largely be attributed to its main product sales, particularly in retail and corporate loan segments. TBC Bank also reported a net profit of GEL 400 million, which is a remarkable increase of 20% compared to the previous year.

In terms of market expansion, TBC Bank has successfully increased its customer base to over 3 million clients as of the end of 2023. The bank’s total assets reached GEL 11 billion, positioning it as the largest bank in Georgia in terms of market capitalization.

Introduction to TBC Bank as a Leading Company in the Industry

TBC Bank Group PLC is recognized as one of the leading financial institutions in the Caucasus region, primarily due to its innovative approach and comprehensive service offerings. The bank continually invests in technology to enhance customer experience and expand its digital banking capabilities.

The strong performance in recent years and the ability to adapt to changing market conditions have solidified TBC Bank's status as a key player in the banking sector. Potential investors and financial professionals are encouraged to explore more about TBC Bank to understand the underlying factors driving its success in the competitive financial landscape.

Mission Statement of TBC Bank Group PLC

Mission Statement of TBC Bank Group PLC

The mission statement of TBC Bank Group PLC is central to its operations and strategic direction. It outlines the bank's commitment to serving its customers by providing high-quality financial products and services that enhance their financial well-being. This mission plays a critical role in shaping the bank's long-term goals and aspirations within the financial sector. TBC Bank aims to be a leading financial institution in Georgia and the wider region, focusing on sustainable growth and innovation.

Core Component 1: Customer Focus

TBC Bank's mission statement emphasizes a strong commitment to customer satisfaction. The bank aims to create tailored financial solutions to meet the diverse needs of its clients. As of 2023, TBC Bank reported over 3 million customers, reflecting its significant market presence.

Core Component 2: Innovation

Innovation is a key pillar of TBC Bank’s mission. The bank invests in cutting-edge technology to enhance its services. In 2022, TBC Bank allocated approximately 10% of its annual revenue towards technology and innovation, leading to the development of various digital banking solutions. For instance, its mobile banking app was downloaded over 1 million times in 2023, illustrating the success of its digital initiatives.

Core Component 3: Sustainable Growth

TBC Bank is dedicated to fostering sustainable economic growth. The bank incorporates environmental, social, and governance (ESG) criteria into its operations. As of 2023, TBC Bank achieved a 20% reduction in its carbon footprint compared to the previous year, aligning its growth strategies with sustainable practices. Additionally, the bank has invested approximately GEL 150 million in green projects since 2021, highlighting its commitment to sustainability.

Vision Statement of TBC Bank Group PLC

Vision Statement Overview

TBC Bank Group PLC envisions a future where it is the leading financial institution in Georgia, fostering economic growth and enhancing the quality of life for its customers. This vision reflects a commitment to innovation, service excellence, and sustainable development within the banking sector.

Commitment to Innovation

The bank aims to integrate cutting-edge technology into its operations, leveraging digital banking solutions to improve customer experiences. In 2023, TBC Bank reported a 22% increase in the number of digital banking users, reaching over 1 million customers.

Enhancing Customer Experience

TBC Bank's vision emphasizes delivering superior service and customized banking solutions to meet the diverse needs of its clientele. As of 2023, the bank achieved a customer satisfaction score of 85%, significantly higher than the industry average of 75% as per the Georgian Banking Association's survey.

Sustainable Development Goals

The bank is committed to supporting sustainable economic growth. In 2023, TBC Bank allocated 30% of its loan portfolio towards environmentally sustainable projects, aligning with international ESG (Environmental, Social, and Governance) standards.

Community Engagement

TBC Bank focuses on fostering strong relationships with local communities. In 2023, investments in social initiatives exceeded GEL 5 million, aimed at education, health, and infrastructure development.

Global Standards and Best Practices

The bank strives for international recognition by adhering to global banking standards. As of 2023, TBC Bank has received the ISO 9001 certification for quality management systems, showcasing its commitment to operational excellence.

Core Values of TBC Bank Group PLC

Customer Centricity

TBC Bank Group PLC prioritizes its customers in all operations, striving to offer exceptional service and tailored solutions to meet diverse banking needs.

In 2023, TBC Bank reported a **78%** customer satisfaction rate, reflecting its commitment to understanding and serving its clients effectively. One significant initiative is the implementation of the TBC Smart app, which has over **1.5 million** downloads, providing users with innovative banking solutions.

Integrity

Integrity is at the core of TBC Bank’s values, ensuring ethical practices and transparency in all dealings.

In 2023, TBC Bank achieved a **15%** increase in its reputation score, as measured by the Georgian Business Ratings Association, showcasing public trust in its operations. Regular compliance training sessions are conducted for employees, with **95%** completion rates, ensuring all staff adhere to regulations and ethical standards.

Innovation

TBC Bank fosters a culture of innovation, continuously seeking to enhance its services through technology and creative solutions.

The bank allocated **$10 million** in 2023 for fintech partnerships and innovation. It launched several initiatives, including the TBC Business app for entrepreneurs, aimed at simplifying business management, which reached **30,000** active users within six months of its launch.

Collaboration

Collaboration among teams and with clients is essential for TBC Bank, promoting a cooperative approach to achieving goals.

In 2023, TBC Bank held **50+** internal workshops aimed at fostering teamwork, resulting in a **20%** increase in inter-departmental projects. The bank also partnered with multiple NGOs, participating in community development projects, which benefited **5,000** individuals in underserved regions.

Responsibility

TBC Bank upholds its responsibility towards its stakeholders and the community, actively engaging in sustainable practices.

In 2022, TBC Bank enhanced its corporate social responsibility initiatives, contributing over **$2 million** to environmental sustainability projects, including the tree-planting initiative which planted **50,000** trees. Furthermore, **30%** of its loan portfolio in 2023 was directed towards environmentally friendly projects.